Huge and costly mistake taking my car to United Auto in Flowery Branch. Shame on me for trying to…read moresupport a local business that doesn't deserve it, in my opinion. Summary: I understand that auto shops need to mark up parts (on top of wholesale prices) to make a profit. The owner of the United Auto Shop said that 'they mark up parts by 35% over their cost'. After two verbal requests, I finally got (after I paid the invoice) the part numbers for the parts (supposedly) replaced. I looked up the retail prices and saw that they charged me over 2X retail price for identical, readily available parts ($2,800 for parts that I could buy at retail for $1,300). When I discovered this, I called to speak with the owner (Ryan). He said that he would not rebate me 'one red cent', which indicates to me that he's perfectly fine with gouging his customers well above his stated policy. I would think such (in my opinion, egregious) pricing practices were required to be disclosed to consumers and protected under Consumer Protection Regulations. BTW, they didn't complete the work correctly, so I will need to take the car to another shop to get it done right. Details: My car was leaking hydraulic fluid in the retractable roof area and into the vehicle. I had viewed a YouTube video showing the exact same symptoms on the same make / model of car but thought it better to take it to an auto shop to have it fixed instead of doing it myself. Mistake number one was taking my car to United Auto. When describing the issue to the shop manager, he said that he had experience with such problems and knew how to fix them. The manager called me with a rough estimate (not a quote, let alone a written quote) before they even diagnosed the issue, 'for about $5,000' if all of the entire cylinder systems needed to be replaced, which he said he doubted would be necessary. Still no quote. Another mistake on my part. Then he said something that should have been the biggest red flag. He offered to buy my car from me (presumably at a substantial discount) before the work was started. Based on my forty years of business experience, I would say that ethical businesspeople don't do that. But I said no thanks, and let it pass. Another mistake of mine - I should know better. I provided the YouTube video that showed the exact same issue for minimal cost and effort. The representative said that he reviewed the video thanked me and said that he shared it with the mechanic. After doing their work (which is still not complete), which took much longer than they estimated, they charged me over $5,600. Of course, their website states that they can levy a lien on your car if you don't pay in full. So, I did pay, given my experience with them up to this point, and then called the owner to discuss their, in my opinion, egregious charges for the parts (setting aside the extensive time charged me for the work). I requested a reasonable rebate just to adjust the parts pricing from over 2X retail versus what he said was only 35% over wholesale. His response: 'Not one red cent rebate'. I will never make the mistake again and allow United Auto to get near one of my vehicles ever again.

This is one of the worst places I have ever been to. I had to get my car fixed and when they…read morediagnosed they told me it was the fuel pump. So I had them fix it and it broke down again and they said it was the relay so I paid to have it fixed by them. $1200 later the car has broke down again and I will never take it back to them they are hacks and don't do good work I would never recommend someone here ever.

Nextdoor needs to add ratings because if i could i would give 20,000+ stars . These couples are the…read moremost amazing people i meet and they fixed my car for the best price. A car shop was charging me $1500+ for a tension bolt removal/replacement and $100 just to look at it. This shop helped me (broke college student) get my old car back and running and even fix a few other things along the way. If anyone needs a mobile mechanic or a mechanic in general this is the place to go. Also shout out to his wife (Hard working teacher) for amazing customer service. All love and thanks!

This company was very well-rated on facebook and loved on nextdoor, so when I contacted them and…read morethey told me I'd have to wait two weeks before they could look at my wife's minivan, I said I'd wait. I wanted quality work done. Two weeks later, they came out, diagnosed my vehicle (five separate engine codes and an oil leak), and told me they'd pick the vehicle up the next day. They also told me that when the work was done they'd return it. They didn't pick it up the next day. In fact, it took them another 10 days before they came and got the vehicle. They worked on it that day and contacted me at the end of the day and asked if I'd like to come get it, because they couldn't bring it back that same day. I let them know that I couldn't drive out there and would like it returned as they said. I was promised it would be back the next day or the day after. Two days pass and no vehicle, so I contacted them and was informed "We don't return vehicles. We don't have time to do that. We usually don't pick them up either, or charge a fee for it, but we gave you that for free." So, I drove an hour to pick up my vehicle. On the way home, the check engine light came back on. Assuming it was just an issue with one of the sparkplugs (the technician who worked on my car told me it still had a very slight misfire), I went ahead and just brought it all the way home. Once there I hooked it up to my OBD reader and realized that FOUR of those five engine codes were still present. I spent $1,350 to have my wife's van repaired, and waited a MONTH. At the end of all that, they've eliminated ONE engine code, and for all I know it's still leaking oil. Absolute worst mechanic experience I've ever had in my life. I'd bring it back to make them fix it, but I don't trust them to not make it worse. Avoid AT ALL COSTS.

hit a deer on the roads went hear and they did a good job on my car everything looked brand new…read morelike it was never hit and they even fixed my front fog lights for free which were damaged from a different incident highly recommend

I hadn't driven my car in over three years, and when the old AC compressor broke, it snapped the…read morebelts too. I called around for quotes, and every shop was either booked for weeks or wanted over $400 -- until I remembered Lucky's Auto Shop. They gave me a great deal, got the work done fast, and went above and beyond. One of the guys even fixed my wife's broken bumper just to be kind. They've always been honest, transparent, and genuinely helpful. I'll never go anywhere else -- Lucky's is the best!

Didn't buy my Porsche here, bought it at Hennessy and then this one opened in Buford, 1/3 the…read moredistance from our house. Had a few things done to my Cheyenne coupe and recently to repair my mags. Ladies, the wheel coverage will save your marriage. Jorge in service is excellent. They do a great job keep you informed. The only nit was the no loaner card when your car is in service but they call an uber for you. Love their detail department.

Purchased a Used car from Porsche Atlanta Northeast at end of June and dealership has yet to…read moreprovide title as of 09/25!

brought in for ac was told first come first serve so.brought im on wensday 5pmj uly 15keep 12 days…read moresay when i called he wished it fell off a bridge as he was fighting this repair, 1300,00 torepair said ok said couldnt get ac hose , mine was rubbing on fan but i dont see were he repaired but ac is cold as soon as i get home 2.5 miles away i get codes p0700 trans not shifting , and p0 305 number 5 fuel injector issue cant drive diddnt have this issue prior called and it was a waste of time .so ill deal with this but be aware i dont feel this is the place for my hard earned money , update 5/16 bolts that were installed with new condenser fell out , great work guys

I went there today (Saturday morning) because I had a screw in my tire that caused it to leak air…read moreslowly out. This place is right by my house and my husband has been here before. I went in told them what I needed. The gentleman at the counter, I believe his name Was Dean, was very nice and professional. There were a lot of people coming in and phone ringing and he stayed calm and patient. I sat in waiting room while looking around at all the cool knick knacks on the walls and talking with the other customers there. It took about 45 min and they had the screw out along with another nail they found too! Also informing me that tire is cupped and that was what is making the sound I described to him unrelated to the low tire. He did not charge me for this service! I will definitely go here for all my needs!

I bought borla axelback exhaust and had i had to have surgery. They were very nice to hold my…read morepart for few months until I recovered. All the people work there were super nice and very happy with their quality of workmanship. There aren't many people like them anymore. Thank you.

Can't find anything bad to say about this place. Everyone there was very professional and…read moreknowledgeable. Went in to get a AWE system put on my Tacoma and they walked me through each step and showed me after it was done and asked if I was happy with the work. They told me it would take about an hour and a half and it only took an hour. Plus it was cheaper than they quoted me. If I need any other work done I will definitely be returning to this shop.

I took my car to Gann's Automotive, where the owner, Paul Gann, told me the engine had failed and…read morethat the car was unsafe to drive. He advised that I replace the engine immediately at a cost of over $5,000. He also told me the car was worth less than $2,000 and suggested I buy a new one. As a mom who had just been in a recent car accident, hearing that my car was "dangerous" was extremely stressful. I felt pressured and rushed into purchasing a new vehicle I hadn't planned on buying. Before selling my car, I decided to get a second opinion at CarMax. They found nothing wrong with the engine and ended up buying the car from me for $7,000. Being given incorrect information in that situation caused unnecessary stress and financial impact. I strongly recommend getting a second opinion before accepting major repair advice from this shop. I will not be returning and cannot recommend this business.

I have both good positive and negative regarding Ganns Automotive…read more Paul and Brian and staff are very nice they recently fixed my Caravan window which would not open or close. We did buy a car from Ganns several years ago and they honored the warranty had to brig it back several times. Unfortunately, the most recent experience the gasket they fixed for the Caravan fell off. I brought it back and they put it back on. Ganns did my last oil change. I am at a different auto center today because check engine light came on and asked them to do oil change. Ganns did it way to tight, and also big oil leak end result needed new pan and what was going to be a $150 is now $500. I shared with Brian the head mechanic what happened and he said we fix oil pans all the time. The manager where I am at said that is all he had to hear if they fix oil pans all the time the mechanic is not doing them right. This was clearly Ganns fault and I didn't bring it back to them because I need the car today and usually 2-3 days for Ganns to repair your car if your lucky. The one other experience I will share is that one time Paul could not figure out why the car would not start. I didn't mind paying a normal diagnostic fee but he was charging like $140 and no repairs were done which I thought was excessive. I did complain and he more or less asked me to leave didn't pay anything and that was not my intention . The bottom like I am done going to Ganns if I need to drive to Lilburn so be it.