When shopping for a vehicle service center, Yelp and related reviews are always important. At the same time, it's equally important to understand what a customer's expectations are. My experience with Bimmer and Benz has been absolutely fantastic. Rocky is extremely knowledgeable, shares information that is useful not only for the immediate repair, but for the mid to long term as well. He is also a bit of a perfectionist, and a character, to be certain. Some people who want a service center to "take care" of their problem without considering the mid to long term consequences may do better elsewhere. I brought my 2002 BMW M-Roadster to Bimmer and Benz due to a failed smog check. Rocky's shop got my car inspected and passed for 1/4 of what the Santa Ana BMW dealership quoted. When finished, Rocky noted to me that one of the tires on my car was manufactured a long time ago (10 years). He didn't tell me I had to replace it, but the information was invaluable. Tires cycle heat, and over time, can become dangerous in the wet, even if they have lots of tread left. Separately, I decided to give the vehicle a total overview and asked Rocky for that service and a related estimate. He was up front and explained cost and time, and the estimate was both detailed and easily understood. A number of faults were found, such as a leaking battery. When I consulted with Rocky, he told me that they only used (in his shop) a specific, highly rated battery (that isn't cheap). I had the option of going elsewhere, or having Bimmer and Benz do the work. I chose Rocky's folks as the reviews of the suggested battery were outstanding, and my car had been through three previous units (over 20 years). I couldn't be happier. As an aside, there was a bad steering clock ring on the car that I knew about - but I hadn't been able to find a replacement. Rocky found one in a few days - and that was just icing on the cake. That's not something you'll see from most dealerships or ACME style repair shops. Overall, if you want the best for your vehicle, and a sharp, detailed eye evaluating your situation, then Bimmer and Benz can't be beat. If you think of your car as "transportation," or are disappointed in its reliability, then you may want to save Rocky and the rest of us who view Yelp reviews some heartache and go elsewhere. Thanks, Rocky! The work you did was fantastic!!! read more

Wow rocky! Atta way to drive away a customer. Called him up looking for bodywork, and he told me he was "not able to imagine my problem" and that he'd have to see it. I then asked for a price, as I was creating comparables. He then belittled me over the phone saying I probably couldn't afford it. Could've had 5k in work rocky! I would've paid 5k too! Extremely unprofessional, would recommend those at 5 Star Mercedes way more. 5 Star has not problem with these questions, and actually looks to help solve the problem, not belittle. read more

Rocky saved me $22,000 in repairs ! I was trying to buy an X5 BMW 2000 1750 I and I had the fortunate experience of having Beamer and Benz do a 120 point inspection before making the purchase. Rocky was very thorough including photographs, cost estimates and etc. It turns out that the repairs on the used car would've cost more than the actual car was selling for. So many thanks to his fast and knowledgeable analysis of the car and for saving me $22,000 from buying a lemon from Pacific Auto read more

Bimmer and Benz Specialists - A lemon x5 that Bimmers and Benz saved me from buying - Auto Repair Near Me - Costa Mesa, California

REALLY wanted this to work. this shop is (very) close to home for me and we have 2 Mbz (GL450, R500) and a Mini Cooper S that are professionally serviced, but we would prefer to take our business from Fletcher Jones and Penske Auto Group and give it to local shop, going back to the days of a more personal relationship, even if the same money. made appt pulled into empty parking lot as i was first AM appt, pulled into the service drive. rocky came out to greet me and told me to move my car. to which i replied, "sure, put it wherever you like, to which he replied, and i am paraphrasing, "the sign says no parking. if i get no respect, i give no respect. move it or leave. wow. even in good economic times this would be a difficult customer interaction to accept, let alone a first encounter. empty parking lot, empty service bays, ... as such, seems like i am not the only person that has decided not to patronize this business. read more

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Super nice man, Rocky. Great reviews, close to my mancave so I thought heck for an oil change what could go wrong. 2017 GLC Mercedes 20k mi due for B Service. Fletcher Jones CPO car serviced December last year. Likely, just an oil change Rocky tells me. 200.00 best case but lets check it out and I'll let you know. An hour later I am told brake flush, cabin filters and oil needed. Asking for a break down I learn of a phantom 179.00 "inspection" fee added to the total. Not happy I refused the recommended brake flush and cabin filters and asked Rock to change the oil and I'd pick up my car. No discussion ever on this 179.00 inspection fee. Good news is Rocky admitted he didnt disclose the 179.00 fee and agreed he should have, and in fact, it is required. He waived the fee. Thank you. I got home and inspected the 12 mo old, 4k mile cabin filter (Wifey's car to and from TJs how dirty could it be) in our 20k mint car. It look as clean as the day it went in Dec last year. Sadly, the inspector at Bimmer and Benz broke the clip on the cover holding the cabin filter. Good news is they actually pulled it out and looked at it. Bad news they broke the tab and didnt tell me. I know this as I had inspected the filter recently before a road tip and it wasnt broken. Needless to say I wont be back. Fee's are as high as a dealer and a broken part not informed about, and a failure to disclose "inspection" fee makes it so. Nice man and super clean shop. Just a questionable day. I hope it was just a bad day and not a routine one for these guys. Never had an experience like this. Every time, before you hand the keys over an estimate is given, subject too what else they might find. This wasnt the case at Bimmer and Benz and then the surprise. PS: I received a nice phone call, VM from the shop after this post. He thanked me for the information and will improve things. Great. read more

I was greeted by Rocky when I drove my 2006 330 ci in for an estimate to fix my front bumper and another cosmetic issue. Not only did he provide an estimate for my requested services, but he also gave my car a full inspection. His son even gave me a ride home. He identified several issues that I was not aware of. He did a great job on my bumper. I looked at a couple of other places that only wanted to replace my bumper. Rocky developed a way to repair it, which saved me money. His shop is clean and appears well organized. I would recommend Rocky and his team. read more

Their site has an option to text so I did just that. I asked a simple question and got the worst response back from them. Me: I need to have my 2010 mini. Footwell Module programmed. Best to bring in the car or just the Module? Them: So, basically, you want to bring us steak so we can cook it for you?,,,,,lol,,,, sorry our insurance policy will not accept customer supplied parts for liability reasons, but, thank you for your contact,,,,,,,,, Me: Well, I don't know how you do your business. So responding like that was a little rude dont you think. How about telling me you only install new units? Because if thatbis the process. Then tell me the price for that service you provide? Them: There was nothing rude about our initial reply, we were comparing so you could understand better. No intent of being unkind. We also do not give estimates without seeing the vehicle. again, thank you for your contact(we are being nice) Me: Sorry you think that and this last response was okay. I'll make sure I pass this conversation along. Maybe rethink how you "joke" with potential customers who have valid questions. Them: Sorry that you took it that way, there was no intent to make you feel the way you are. You are free to do whatever you wish, have a great day,,,,,,,, So I am doing just that. All they had to tell me was to bring the car in because they only replace the units in question. read more

Bimmer and Benz Specialists - Last part of the conversation. - Auto Repair Near Me - Costa Mesa, California

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When it comes to mechanics and my car, I have trust issues. I've been to a few shady mechanics that has caused me to approach new places with caution. A few days ago, I took my best friend's recommendation and went to her shop which didn't work out so well. So today I took my car here to fix the last shop's errors. The things I liked about this place were they sent me a full breakdown of everything they tested and found. They also sent me a quote that I could approve electronically or decline. They were very transparent. Also the owner did a little bit of hand holding for me since I don't trust mechanics easily. They found out the last shop was sloppy after an oil change and didn't plug hoses back in that they should've. That caused my car to misfire. They found minor items the last shop missed in their diagnosis and were able to clear all warning lights the last shop said were impossible. And after fixing it, they even washed my car. I'm slowly learning to trust mechanics again. It's a process. Next time I need an oil change I'll come here instead of another shady shop. read more

Very disappointed....was lead to believe a certain service was include in price quote to diagnose an issue. When given results/estimate on finding, update was another separate charge. Was told at drop off needed to do update to help figure issue...then asked if price ok. They charge hefty fees even to just screw on an antenna mast (a 6yr old could do)- $25. Now if trying to gain a new customer...wouldn't you just do it?! read more

I've been bringing my BMW's here for MANY years! Not only are they honest and knowledgeable, and go above and beyond for their customers, they also have the latest and most sophisticated diagnostics tools to help identify what's wrong with your car. Their technicians have gone through numerous (reputable) testing and certification ensuring their technical knowledge and level of expertise. By the way, they also use technology to send detailed inspection reports to their clients. I always appreciate receiving the emailed vehicle inspection checklist containing very detailed information/findings, along with price estimates. Lastly, the lobby is extremely clean and comfortable. So if you're looking for a shop/mechanic who is honest, reputable, knowledgeable, clean and customer-service oriented...Go see Rocky at Bimmer and Benz! read more

Have to agree with last guy ... looking for good shop close by. Would not return here nor recommend ...led to believe getting a certain service to better understand what going on & come to find out was a whole separate charge. Took time to inspect obvious things (like antenna mast missing) and wanted $25 to screw new one in (just labor, not the mast). $360 for air/cabin filters), $160 for 2 little light bulbs out (license plate and side marker). Anyway, first appt. and owner not around for an hour. My thoughts not to win new customers...shop pretty empty. read more

We bring 2 of our cars here. Rocky is always professional, efficient, and friendly. His service is exceptional and his prices are very fair.

This is a PSA for those who value their time and appreciate accurate estimates. I'm going to state the facts because I'm sure the owner is going to try and attack me but facts are facts. I brought my car in person so they could see the work needed and provide an estimate. After looking at the car, he sent me an estimate for $327 (to replace the door handle). I said I would think it over and let him know. He said it was fine but would need a few days notice to order parts. I texted him a few weeks later and said I'd like to get it done. He told me to bring it in. I dropped the car off, and 5 minutes later he texted to say it was going to be more than quoted. The reason I physically brought in the car in is so there would not be any confusion or last minute bait and switch. It's not that hard, just tell me how much it will be from the beginning. It was not a complicated job that had unraveling pieces. The door handle inner and outer needed to be replaced. He knew that. Instead I was quoted one price, then after I dropped it off, was told another. Maybe it's an honest mistake, but I find it strange since I brought the car in. It took them 5 minutes to tell me after I dropped it off that it was going to be more. I would not be surprised if they do this often, because once you have your car there, most people will just go through with it. In the end things worked out for the best, because I didn't approve the work, and don't want to work with someone like this. Note that in his bad reviews, he says he couldn't provide an accurate estimate because he didn't see the car and it's hard to diagnose that way. It this case he did see the car, so not sure why the estimate couldn't be right the first time. To be clear, I didn't get work done so can't speak to the quality of the work. It's more about do you trust what they say read more

I went to have my windshield wiper fluid cleared out because it wasn't working properly. Instead, I left with a broken left headlight frame to which Rocky became defensive when I got upset. I watched him grab the rim of my hood to close it when I saw the rim come off completely. He told me these things Crack all the time, threw the headlight frame in my front seat and told me he didn't like me accusing him of breaking my headlight, and to leave! I was speechless! I l left worse than when I arrived. I am so sad. Now I have to order a new MINI headlight frame. Back to the dealer I go. Rocky needs to control his temper and learn how to treat customers better. I gave one star because his mechanic was very kind and knowledgeable. read more

Bimmer and Benz Specialists - Auto Repair Near Me - Costa Mesa, California

My 2017 BMW wagon is no longer under service warranty. Instead of letting myself get violated at the dealership, I brought my car to Rocky to have a coolant leak repaired. He was able to take my car right away, offered me a complimentary loaner, and a super detailed estimate of what was wrong with my car. He sends videos of the issues. He was very communicative and professional. The cost was fair. Because I was in a meeting when my car was done, he brought the car to me and picked up the loaner. Great experience. read more

DO NOT BRING YOUR CAR HERE !!! I spoke with Rocky over phone he sounded like a fair man and I brought my Mercedes to him with battery issues car was dying . He told me we will look over car tell u what your car needs overall. I left it with him overnight . The next day I get a email with a list of items that needed to be repaired and I see he charged me $195 just to look at the car which by the way was not disclosed to me prior , than I looked at battery replacement the main issue and he charged me 700 plus dollars to replace a battery and a aux battery plus the diagnostic fee so almost 1k and that's not with any other repairs not even oil change . I asked if we would apply the 195 to my bill as credit since I was having battery done there and he said No only if I had all work done he would apply that fee!!! His shop is Highway Robbery he charged 327 for a car battery when I called around it's only 220 and we questioned him and he said that it's because he has 3 year warranty on it , but most batteries are warranty for that long anyways ! Please do not over pay like I did I'm so upset I will never go back and completely took advantage of me ! Not to mention he be little me in front of clients stating he was sorry I had financial issues because I didn't want to pay for all the over priced repairs there ! It was so rude and unprofessional and un called for! Now you try to rebuttal my review what a joke and u are not concerned with price of course u are not cause u rip people off and also no matter my finances why would I over pay for service u wanted to charge 250 for a oil change even Mercedes' charges only 119 nice try Rocky but ur prices are ridiculous and labor costs ! read more

This place is AMAZING! The service is always top tier and they really take care of your car. Highly recommend!!

Rocky is the best! Loved the pricing and customer service. Highly recommend for Benz!

While running errands my X5 had a drivetrain malfunction, called and was able to get it in the same day. Diagnosis was a fouled plug resulting in misfire. Staff was very professional and courteous explaining in great detail what was wrong, how and why. Was clearly informed of what needed to be done to rectify my situation. After the formalities of work approval I was offered a loaner vehicle since it was late in the day and the work wouldn't be completed till the following morning. Waiting area is clean, modern and has current magazines, water and coffee amongst other knick knacks that make it feel like family not just another shop making a dollar off you. Work shop is immaculate and visible from the waiting area. Upon pick up I was greeted with fresh clean car and a smile and some damn cute doggos, doesn't get much better than that. read more

Very bad experience. This place disrespected my time, disrespected my dignity, disrespected my intelligence. Very bad treatment. I don't recommend this place at all. I just got your reply. And that's you Rocky. Very disrespected to other. I hope as much time you spend to reply to review, you showed spend time knowing how to treat people with respect! read more

Rocky has been taking car of my car for several years. He really knows his stuff! He has chased problems, prioritized repairs, and kept my ride running smoothly. I'm in field sales, so no car means no work. I moved out of the area about a year ago. Rocky still helps me out! He even diagnosed a recent problem when a local mechanic near my new home was trying to rip me off with a needless diagnostic test. Rocky has a huge heart and a lot of passion for what he does. If you're looking for an expert who consistently provides quality service, Rocky is the guy! read more

I've been going here for 10 years through 2 different X5s and he has been gouging me the whole time with sub standard and even missing work. Was just charged 100$ more than BMW DEALERS charge for a sub standard oil service. The owner Rocky Khamenian held my car hostage until I paid. Unquoted $253 for an oil change and I'm entitled to so much more! See ya in court slime ball! read more

Bimmer and Benz Specialists - I was not notified of this extremely high price for just a simple oil change before the work was down which is illegal. SCAM SHOP!! - Auto Repair Near Me - Costa Mesa, California

I had my 320i ,2015 service at Bimmer and Benz ... Let me tell you they went through my car thoroughly. I'm very satisfied with their work. I highly recommend anyone who owns a BMW to have his or her car service there. The Owner Mr. Rocky runs first class shop. Cordially Ernest Savedra read more

For some reasons they don't give quotes, so for instance if u do live 20 miles away u have to go there and give it a try to see if the price is within ur budget or not. read more

I took my wife's car in the other day not knowing this place from anything just that they said they would work on our car. I ended up not having any service done here so I can't comment on that. I am sure they are very good at what they do?? Two of my wife's windows stopped working they wanted $134 a window to determine what the problem was. $268 to just look at it? That is 2 hours labor. They did say that this amount would go to the fixing of the issue which is not bad except for the $134 hour. I ended up taking this to Sully's in Huntington Beach they charged me $94 total to inspect both windows and all door locks etc. They also put this towards the bill. Bimmer and Benz I believe is more for the upper crust / high brow clients because they have the cash to burn. The person working the front was nice and very cordial. I will not go back only because I can't afford this place. read more

After I moved here, I went through a series of mechanics for my beloved, 8 year old car. And, I found out that there are a lot of shysters here. (Not uncommon in this part of the industry, I know.) But, a friend of mine accidentally referred me to Rocky at Bimmer and Benz (she looked up the wrong number) and I've been glad ever since. I'm not going to lie to you - the service here isn't always speedy. But, from every day oil changes and maintenance to repair of a few more major issues, Rocky has always treated me fairly, explained the service, and, to the best of my knowledge, never tried to pull a fast one on me. He's honest, friendly, and easy to work with. I've recommended this shop to a few people, and they all have found the same thing - a little slow, but worth the wait! read more

I recently purchased new tires for my Audi A4 Quattro and wanted to have it aligned by a shop specializing in Audi maintenance and repair so it would be done correctly. I stopped by Bimmer and Benz to set up a time for the alignment and met Rocky for the first time. I was impressed by his level of knowledge, customer service and cleanliness of his shop. Rocky provided photos by email of the alignment readings making it simple to understand what had been done. After picking up the Audi from Bimmer and Benz, the vehicle was clean and the steering wheel centered correctly, which is not always the case with other shops I have been to! I felt the price was reasonable for a four-wheel alignment given the fact that the car has a modified suspension and is difficult to align. If you have a German vehicle or a MINI, I highly recommend Bimmer and Benz as a dealership alternative for maintenance and repair work! read more

I took my 2009 Mini Cooper to Bimmer & Benz this past week after receiving a referral from a friend. The service was unlike anything I have ever experienced at a body shop. Rocky, the owner, will do anything to make sure you are informed and in the best hands. He was able to assess the issues with my car in a timely manner and as soon as I gave him the green light, I was back behind my steering wheel within 24 hours. Rocky was also able to give me a ride to and from work while my car was being worked on. I will be recommending Bimmer & Benz to all of my friends and family in the future. My experience was nothing but positive. read more

We stopped by today to get code read and buy a quart of oil for our 2013 X5. We were told "we only deal with high end clients, if I give you a price you'll lose your mind", to which my husband said "you haven't given me a price". This guy then says "$200. if you have a problem with money we're not for you". He apparently took one look at my husband and sized him up as someone who wasn't "high end". So rude and condescending. If you like rude and condescending AND arbitrary expansiveness then this place is for you. Leaving 1 star only because I have to to post this. read more

As long as I own my Mini Cooper another 10 years (hopefully)....I will never go to any other mechanic. Rocky is AWESOME Repair work is priced fairly, shop is super clean. He explains everything so you understand what needs to be done to fix or maintain your car. NO MORE DEALERS FOR ME!!! read more

Bimmer and Benz is the place to go to service/repair your BMW or Mercedes! I just sold my BMW but had been taking my car in to them for over 5 years. Rocky is the owner and he is nothing short of incredible. He has outstanding customer service, will explain everything in laymen's terms, prioritize what needs to be fixed, give out a nice loaner vehicle, and basically go above and beyond to make sure your needs are met. His prices are fair and transparent. He takes pictures of what needs repair too. I will truly miss seeing him and his 2 cute pups when my car gets serviced. Please trust me when I say I highly recommend Bimmer and Benz. You will get professional and ethical service with a fair price. Thank you Rocky for the amazing customer service over the years! read more

There hourly rate is way cheaper than dealer, looks like a family owned business. They specialize in foreign cars like BMW, Mercedes and Audi's. The guys are real professionals and the mechanics are mostly Vietnamese. I had a chance to take a peak in where they work on the cars, it's really clean and organize. As long as I own a BMW I will take my car here for service. Highly recommend this place. read more

Most trustworthy, local mechanic to work on your car besides dealership when it comes to your Mini Cooper because that's what I own. I normally don't leave reviews if I didn't receive excellent service! He's AMAZING and HONEST! and will complete jobs in a timely manner if you need your car and you tell him! My car is absolutely ESSENTIAL to my livelihood and he understands! I would rather normally pay the dealer to get a job done right, but this guy does just as great and costs less and local! Thank you Rocky for your excellent service! You will keep having my loyalty for sure! This isn't my first experience with this shop. I just don't believe in even leaving a review until a few experiences. Won't be my last either! God bless! read more

I started taking my 2004 BMW 525 to Bimmer & Benz in 2012 when I moved from Whittier to Costa Mesa. I came across Bimmer & Benz when I was driving down on Placentia Ave one day and decided to try it for a new set of brake rotors and pads which were badly needed. The cost was reasonable (less than the BMW shop in Yorba Linda) and my car got a car wash (just like if you take it to the dealership when your card is still under warranty)! I got picked up from my house by Rocky when my car was done. Rocky and his staff are very honest, professional and courteous. He explains to me in detail what is needed to be done with the car. And since then, I always go see Rocky for my car maintenance and he provides me with a loaner! read more

Been taking our 5 Benz vehicles to Bimmer & Benz for a while now with no problems! Rocky, the owner, is a great guy to work with, and always assists me perfectly. The prices are affordable, they are full equipped with friendly staff and awesome customer service, they send email reminders, and provide me with high quality work on my car consistently. Theres no tricks or regrets to this business, if your looking around for car matinenace, you won't be sorry you came here! -Roya S read more

Rocky really impressed me. He fixed a problem in my BMW that the dealer was unable or unwilling to fix, saying it was normal for this model this old! Rocky's prices are reasonable, and his service is exceptional. Thanks Rocky read more

If you own a german-made car and live anywhere near Costa Mesa, Bimmer and Benz is quite literally the only choice for a mechanic, whether you're looking for major work or routine maintenance. Ignoring the fact that Rocky is a wonderful, smart, and pleasant person, this place does not skimp in any way. Synthetic oil is ordered from Europe to ensure its contents, technicians are smart and well-trained, and pricing is incredibly reasonable. You might shop around and find that you can get an equivalent job done for cheaper somewhere else, but when it comes to cars, you get what you pay for. At Bimmer and Benz, you're paying for unequaled care and attention, plus smiles and pleasantries when you walk into the place. As I mentioned, Rocky is really the linchpin that holds the operation together. He is incredibly knowledgeable and straight-shooting; he tells it like it is. I specifically started my relationship with the shop while shopping for used cars. I had Rocky and his staff check out a car for me and he saved me from purchasing a car that needed close to $4k in repairs. He then clued me in to another used car that was perfect for my purpose so thanks to him, I'm now mobile and with a car I know will be in great shape. Thanks for an unparalleled experience, Rocky. PS This place also has two of the most friendly shop dogs I've ever encountered! read more

I am so grateful that I found this shop to work on my Mini Cooper. It came highly recommended even from other mechanics. Rocky really knows his stuff...extremely competent and fair price. I received excellent customer service and quick repair after having my vehicle towed there. Very happy and my car has never ran better. THANK YOU so much! read more

Rocky is amazing five star service every time! I've trusted him with my beemers since 2011 and have always had a great experience! Rocky is trustworthy, knowledgeable and thorough. I would recommend this shop to everyone they are also quick and efficient. read more

Like others this guy is far more expensive than everyone else I talked to. They are essentially just as expensive as the dealer, but don't give you great service, free towing, or good espresso. If I wanted to pay full retail I would have just went to the dealer who can offer so much more. read more