Saved my daughter again! Won't say they are cheap but they seem fast and honest. I own my own Auto repair shop out of town . My daughter has gone to App State for the past few years and I have come to trust Sabrina and her crew. read more

Evil people this place is a scam they will tow your car no matter what do not park in there parking lot they towed 7in 1 hour

My car was towed from the place where I work. I called and was told I could get it at eight the next morning. I show up at eight and no one is there. I call the number. Dude said driver was asleep in car. He was not. I tried calling back. No answer. I called on a different phone. He answered right away. All he had to do was tell me he had contacted the driver and he was on the way but he was very rude. How he is still in business is beyond me. read more

Pretty fast towing very helpful when i got stranded on black ice, definitely professional guys also the owner himself called to check on us after the events which gives it a nice touch 10/10 recommended read more

lot owners get commissioned for tows. This results in situations where your landlord is sitting and waiting for your friend to drive over so he can call Bill and get his $20 from you. Doesn't matter if the parking lot is empty and they parked for 1 minute, he's getting his money. Also I heard Bill's favorite video game is Grand Theft Auto... read more

Had headlights fixed and back breaks fixed. They are good people to deal with. So our car will be going to Bill's Garage to be worked on. read more

Bills Garage might be one of the most hateful and rude companies I have ever dealt with. Workers are so rude and ugly. They have towed multiple vehicles that were parking in non towing zones. I would give it a 0 star rating if that was an option. read more

Absolutely horrible company. Lady on the phone sucks. Hung up on me and wouldn't listen to anything I said. Towed my roommates car for being slightly over the line when there are 2 cars not even in a spot and 1 even more over the line. RIDICULOUS. Shouldn't even be allowed to operate. They just pick and choose who to tow. read more

I have never heard of a car getting towed without an explanation. They refused to tell me why my car got towed from my own apartment complex. Wrongfully towed my car and was extremely rude when I went to pick it up. Shady, trashy business that cannot earn a living in a moral way. I hate that places like this exist. read more

I have reported Bill's Garage to the Boone police and town council for violating at least 3 sections of the town ordinance Chapter 73 on towing and booting (links below). I will be suing in small claims court to be reimbursed for a towing fee that exceeded the legal limit because Bill's Garage has refused to refund me. Bill's Garage towed my car from the parking lot at 375 West King Street in violation of the following Boone regulations: 1) Warning signs are several feet smaller than the required minimum of 4' x 4 (see §73.03 "Advance Notice of Trespass Towing or Booting Required") 2) Bill's Garage personnel were not wearing visible badges as required by §73.05 ("Booting Practices") 3) Bill's Garage is charging more than the legally required limit of 175% of their normal charge for a consensual tow of the same distance (see §73.06, "Towing Charges") The purpose of Chapter 73 is to protect Boone residents and visitors from predatory and illegal towing, a problem that was discussed by the town council at the most recent meeting in April: https://www.hcpress.com/boone/predatory-practices-of-parking-enforcement-agencies-comes-under-scrutiny-of-town-council.html. I encourage others who have been affected by these or other unlawful towing practices to contact the Boone police and town council, and you can find more information about the small claims process here: https://www.nccourts.gov/help-topics/lawsuits-and-small-claims/small-claims#filing-a-case-6633: Relevant sections of Chapter 73 below, full ordinance here: https://codelibrary.amlegal.com/codes/boone/latest/boone_nc/0-0-0-8507 CHAPTER 73: TOWING AND BOOTING § 73.03 ADVANCE NOTICE OF TRESPASS TOWING OR BOOTING REQUIRED. It shall be unlawful for any person or entity to authorize, direct, engage in, or contract for trespass towing or booting in a private parking lot unless advance notice is given as follows: (A) The parking lot has one or more warning signs posted at such locations and heights so as to provide a conspicuous warning to drivers of vehicles who are not familiar with that parking lot that the lot is private and that unauthorized vehicles will be towed or booted. (1) Each sign shall be no smaller than four square feet and no larger than six square feet, with a white background and red letters, printed in fonts that can easily be read by a person of ordinary vision, and shall contain the following information, as applicable: § 73.05 BOOTING PRACTICES Note: The provision applies to "all individuals who work for a TOWING and/or booting service within the Town of Boone," see: https://www.townofboone.net/658/Required-ID-Badges-for-TowingBooting-Off (D) (1) No person may engage in booting until he or she has obtained an identification badge from the town. Identification badges shall be issued for a single calendar year and must be renewed annually... §73.06 TOWING CHARGES https://www.hcpress.com/img/CHAPTER-73-revision-7-17-14-1.pdf "No towing company shall charge for the non-consensual towing of a vehicle more than 175% of its normal towing charge for consensual towing of a vehicle. For example, if a normal consensual towing fee is $35, the maximum non-consensual towing fee is $61.25..." read more

Bills Garage - Photo of warning sign that is several feet smaller than the legally required minimum size of 4' x 4' - Towing Near Me - Boone, North Carolina

Bills Garage really will tow you from your own apartment complex. They are rude, and really will just tow you even if you have valid signage and its easily visible. Their drivers need to pay more attention, I am thankful I had no damage. They wrongfully will tow your vehicle and then force you to come get it. I had to walk from Village of Meadowview to Bill's Garage because my roommates had exams. I hope they switch to Hamptons, and Bill's needs to realize they are not the monopoly anymore and can't treat people this way. I completely understand when someone is in the wrong and parking in a restricted/private lot, but to tow people from their own apartment complex is absolutely ridiculous. Then they make YOU come get it. 1 star. read more

Bills Garage performed grand theft auto on my truck (valid parking pass in truck) and claimed they "did not see the parking pass" and that they could not bring my truck back due to their policy. So, I had to find someone to drive me to their garage to get my illegally towed vehicle back which was super annoying and very disrespectful on their part. They have no shame and they will tow any vehicle they think is worth the money. Watch out for them and make sure to check your vehicles for damage afterwards. Also, I caught an employee on camera several days ago dragging a older/gold minivan out of a parking lot near Tapp room/Lily's and you can hear the minivans tires dragging across the lot, which undoubtedly had to damage them. If this is your vehicle, message me, I have the video saved. read more

Great 10 year - plus relationship with this dealership! Excellent, honest mechanics who take the necessary time to do the job right! Additionally, Bill's has a friendly, personable office staff that is par excellence! All, a winning combination that makes this business highly recommend! Scott Parker Ford Escape read more

We were towed from a parking lot that did not have proper signage and had been there less than an hour... this is considered predatory towing. We were the 2nd group of people arriving for our car from the same exact parking lot. When we showed up with our two young children the employees refused to release our vehicle to us, and made our children stand in the dark & cold until the police showed up & made them release the vehicle to us. This is an evil & disgusting business. We will be reporting them to the BBB, the chamber of commerce & the police first thing Monday am. read more

Gets it done. Good pricing. Needed to get breaks looked at and they got my daughter right in. They fixed it up and made sure it was safe.

Went through Gieco to get these guys to tow my car and was given an ETA time of about 3 hours from we requested it, which is fine. About 30 minutes after they were supposed to be there I called and they hung up on me almost immediately. I called back and they were extremely aggressive, rude, and said they weren't coming and hung up again. I then contacted Gieco and they attempted to call this shop and they hung up on them 6 times!! Terrible service overall and Gieco ended up contacting a different shop. Read these reviews!! I have never been hung up on by a company that I was relying on. Can't do the bare minimum tasks of their jobs. read more

There are so many horrible things to say about this place but I think the most important are that the owner has multiple different charges pertaining to drunk driving and mishandling heavy machinery, also they have blocked my number after hanging up on me for calling in a ridiculously illegally parked car, mid report at that. To be fair they did send someone to tow the car but swiftly left for no apparent reason without even making the people fix their parking. Fuck these people and fuck anyone that has let that drunk price of shit continue to tow people for no reason. read more

Don't do business with these people I came here for a simple oil change and they forgot to put the bolt on my car and I drove off and my engine blew. read more

Car was towed despite my sticker being in the front window shield. It is difficult to see at first, but when pointed out it is visible. I got in my car to show them, and turned around and they were gone. I went in to tell them to come look and they accused me of putting the sticker there myself. Danielle Hopper instantly got aggressive despite me being level headed and told me there was nothing to talk about and that I needed to pay. I explained I would not be paying because my sticker was there, she refused to talk civilly about it and simply kept repeating it would be $106.75. She told a coworker to block my car in, as if I was going to leave. I called the apartment complex, who confirmed I had a parking pass with them registered to my car and called the garage saying the same thing, but then told me that was all they could do. I went back into the location and asked to talk. She was calm for the first few moments, and then started raising her voice at me again. I said there was no reason to yell at me and that I was being calm with her. I am a college student, and my mom wanted to call. So she did and Ms. Hopper had the same tone with her and actually hung up on her in the middle of speaking. Additionally, a head on collision happened right in front of the store while I was standing outside on the phone. Instead of wondering if they were alright, she said to a coworker that he should try to get one of the cars. This is while they are loading a person into an ambulance. read more

worst place in all of nc disrespectful staff cursed at me cuz i was right about there poor exusce for service to my vehicle and my family i was told f" you ill leave your car in the street because they blew my engine for never putting oil in my engine for a simple oil change! blown away by there lack of respect i hope this okace closes down or someone closes it! do not come here!!!! read more

My Car was towed accidentally because it was the employees "4th day" I had a parking pass hanging from my mirror because that is my WORK parking lot. The church parking lot that i am ALLOWED to park in because i work at the church as a teacher. the church did not call to have me towed and apologized immensely to me. I missed my college classes bc i couldn't get my books or food card out of my car. Had to walk to the place to retrieve my car and they obviously did not care about their mistake and were rude. Very inconvenient when you don't train your workers on which cars should actually be towed. xoxo-get ur shit together. read more

Illegally impounded my car, waited over 5 hours to have it towed to my house after numerous calls that it would be soon, and wanna charge a 2nd day impound fee because they were too slow to bring my property the day before. Also overcharged for a radiator fix and left my car with other issues afterwards. literally call anyone else for any mechanical or towing needs. If i could give negative stars i would this place needs to be shut down read more

This review is specific to their towing/lockout service. Had a friend in town who had locked his keys, phone, and wallet in his car. We called a dozen places in the area, looking for someone to get him in. Even our insurance company couldn't find anyone. To make matters worse, it had snowed the night before and all the wrecker services were busy dealing with that. The Nissan dealership recommended Bill's and within an hour they had someone at our house and the car open. read more

Went in for a simple oil change a tire rotation, but Bill's Garage can't handle simple car maintenance. Bill's failed to change my oil and is still arguing with me claiming they did so. Additionally, the lugs on my front right tire were not tightened properly following the tire rotation. Do not recommend Bill's for maintenance read more

On December 8, 2017, my front wheel drive minivan slid off the side of the road during inclement weather. Although I was only on the side of the road, I was near a creek and was nervous to try to back the van up in fear of it sliding into the creek. Instead of risking it, I called Bill's. The woman who answered the phone was very nice, said it would be about 45 minutes and someone arrived well before the 45 minute timeframe. The tow truck driver struggled to get my car out and I was very concerned that something was going to get busted from what he was doing. I asked him if he was messing my vehicle up and he assured me he wasn't and that he thought it looked ridiculous the first time he saw this done too. Eventually he got me out. I was less than a mile from my house and I asked him if he would follow me to my house because sometimes I couldn't make it up my road. He did, I paid him and it was about $80 for the tow and tip. I didn't drive until the next week. On Monday, I had to drive again to get to work. I noticed the van was out of alignment. That made sense because of all the pulling the driver did on my car. I called Idol's and they quickly got me in for an alignment. After trying to align the van, the mechanic called me back and asked if something had happened to the van. I told him that I had slid off the road and was towed. He said that the van could not be aligned because something was bent. Idol's said that they could get shims to make it align, but it wasn't solving the problem. (I was traveling to Ohio in the morning and needed the van to work.) My brother-in-law owns a tire shop in Ohio so we called for guidance. He said it sounds like a bent axle and we should take it back to Bill's because they have insurance to cover things when this happens. My husband took the van to Bill's who said that nothing was bent and he'd have it aligned by Kelly Tire. We also learned that the driver who had towed my van had already been fired for something unrelated. I picked the van up and paid $150 for and alignment and a camber kit that they said were broken off the van. I had 2 concerns at that point: 1. Why would Idol's say something was bent and they couldn't align it without shims and Bill's is saying nothing is bent and 2. Why am I paying to replace something that Bill's broke. Bill's staff told me that they don't like Idol's and that they couldn't prove that their guy broke the camber; they could have just worn out. You know, it wore out right where the driver attached his straps? They also indicated that since they weren't there and they fired the guy who was, they couldn't prove that anything they did messed the van up. However, earlier they asked me who towed me, they stated that they weren't surprised the driver messed my van up. I will say, all this happened in one afternoon and they worked quickly to "align" my vehicle so we could leave for Ohio in the morning. The woman at the front desk was also very nice even when I was telling them how unethical they are. While in Ohio, we took the van to my brother-in-law's tire shop just to check it out because the entire situation seemed fishy. He did find a bent axle. He said that the van was "fixed" in a way to make it feel aligned while you're driving, but the back tire was bent in and it would wear my tire down very quickly. He was able to replace the axle for $300+. At this point, I'm furious at Bill's because from my perspective he either lied or is incompetent and in the end paid over $500 for them to pull my car off the side of the road. I called Bill's to speak to the owner to let him know what happened and to let him know of my plans to write a review and get his final side of the story. He stated that my axle wasn't bent and that he provided exceptional customer service by quickly getting the van "fixed" and covering part of the cost of the camber kit and alignment. I informed him that he in fact did not fix my van, but covered up the fact that the axle was broken. He does not believe that to be true. Overall, I would say that I appreciate Idol's Tire. They were so helpful throughout and were working diligently to help me resolve the problem. Decide for yourself, but from my experience Bill's is unethical and/or incompetent. I did not directly deal with Kelly Tire so I'm unable to tell if they were intentionally part of covering up the problem or were just following Bill's direction. Either way, I also will never deal with their establishment. read more

These guys have been fair to me while I had tires that needed patching. They were generous with their parking signs and are always pleased to have my business. I like these guys! read more

I went off the road near Watauga River and Bills plus another Jeep pulled me out. This was Christmas Eve and expected to pay the driver. He wished me a Merry Christmas and drove off. I was floored at this and just can't believe this still happens nowadays. I thank Bills and wish them prosperity in the future. Mike and Kim read more

Unprofessional and disrespectful employees and a horrible greedy business. My car, that has a parking pass, was towed from my own apartment. The desk lady hung up on me multiple times when i tried to call to get my car back and then when i got there i had eyes rolled at me by the desk lady and she was just plain rude. And one of the other male employees literally said to me "What, youve never made a mistake before?" when i said this shouldnt of happened. I cant believe this place is in business. read more

I got stuck on the mountain top when my 4 wheel drive after my car was lead by my GPS into rocky muddy logging road which was blocked by a truck load of dirt! I called and send my location to Bill's garage and within 20 minutes the courteous and profession Driver had me Mobil again I gladly paid 75 usd and can only recommend them read more

I was at work and parked across from my job. Yes, it was the wrong place to park. But I made it outside before my car was lifted. I stood in front of my car as he was backing up, and the guy did not want to stop. He finally did after he realized I was not moving. I approached the window and he got out. He told me that it had been called in and he had to take my car. He said for a "walk up fee of 20$" he would let me take my car. He told me that if I got in my car and drove off he would call the cops and I would have to deal with them. He also said that I couldn't move because I was blocked in. EVEN THOUGH MY CAR WAS NOT LIFTED YET! YOU CAN NOT THREATEN PEOPLE WITH THE LAW AND HOLD THEIR CARS HOSTAGE. THIS IS AND WAS A POOR REPRESENTATION OF YOUR COMPANY. IF YOU HAVE EMPLOYEES TRYING RO MAKE A "SIDE BUCK" read more

Sean got my car out of a ditch today within no time. Super knowledgeable and nice! Will defiantly be using them in the future. Thank you guys again! read more

I've taken my car twice for a slow leaks/nail/puncture in my tires and each time they were able to fix it quickly and and at a very good price! They don't try to scam you into buying a whole new tire like other places. They just go to work and get it done. Highly recommend! read more

I found Bill's through USAA's roadside assist. My car wouldn't start and they sent out Danny the next morning who jumped my car. He told me what the issue was, recommended a few places to get it fixed, told me what to communicate to the garage, and then followed behind me to make sure my car would get there on his way back to Bill's. And he was right on time! Great service and a really friendly employee, which helped make a crappy situation easier. read more

Bill's Garage has done many repairs on our family vehicles. They are thorough and fast about getting repairs done. The owners and staff are terrific people. You can't go wrong with them! read more

They are the worst. Walked in and the two ladies in the front carried on with their meaningless conversation and ignored the fact that I was standing there. Really bad service. read more

Here is the email I sent them if this explains anything. Hey guys I need the estimate that was left in my seat when I picked the truck up the first time everything wasn't fixed as promised. I explicitly asked for both hub assemblies to be replaced due to failing ball joints and clicking sounds and popping while turning and paid $400 for a break job on the front in which I provided the breaks. Then I returned the vehicle and explicitly said fix everything even after my axle had been broken and fixed with lock tite on the axle shaft in which I was told never was removed but it broke in your care. The day I picked it up it broken immediately and my hub cover flew off because it had been glued when it was broken off to cover the axle nut hence me hearing the nut rolling around after it broke. I was charged 500 for a radiator. A Lamborghini radiator is only $350. After three times telling you to fix everything I got another call saying they needed permission to install upper control arms after they had been ordered and I was told they were there just needing permission to install and I was assured it would fix the problems at hand. The 4wd actuator was fixed and is making a clicking sound when I turn and my truck now shuts off when I turn to hard and my powersteering wines when I turn and is still not working. So I was called again that it needed to go to Ford. So I paid $600 cash and drove it to my house and parked it. And 4 times I explicitly said do not call me until it is ready just fix everything. Now I'm being threatened that you will come and repose the vehicle even after you handed me the keys To take the quality of possession Until I'm forced to finally pay the remaining $1700 on a truck that doesn't work. It's In worse hape than it was when I brought it to you. So now the truck has to go to the Ford dealership to be fixed and I refuse to pay Any more money until I figure out What all has been replaced since you guys did not give me any of my parts back what you're supposed to keep until the customer tells you that they don't want them anymore that shows that they were actually taken off and replaced. I would like to compare the final bill to the estimate that was given to me initially so I can see if you guys even knew what needed to be replaced. Because you told me you told me after picking up the car the 1st time when I said fix everything After returning it to me and I'm driving it and finding out that it's still not working the that there was an estimate left for me in my seat for over $2000 in which I brought the car back to be fixed and still it's not this all seems very odd And because of what has happened so far I do not trust your professional opinion nor do I want my vehicle in your care anymore. Furthermore I do not take kindly T threatening to strong Arm my vehicle from meIt means to force me to pay that bill. I know my rightsAnd I know a lot more about Your right says a shop and your legal obligations as I used to own and operate a body and mechanic shop. I feel as if You're trying to dupe me, Take my vehicle without my permission Because you own a tow truck Company that you feel like it is legal for you to take my vehicle into your possession without my permission To an unpaid amount After you agreeably handed me the keys.. Mr. Goodnight who was going to be more than happy to pay the remainder of the bill for me who recommended me to commanded me to you has also circumvented the fact that he had 2 vehicles that he brought to you and which cost him over $3000 both vehicles are no longer with him because he had to sell one for the transmission going out that you replaced immediately and the land rover that you guys didn't fix. I would suggest being happy with the $1000 you got out of me and letting this go I will be more than happy to have the vehicle fix somewhere else.. If you continue to pursue taking my vehicle from me for non payment then we are going to pursue taking legal action. I gave a very specific detailed list of 2 things that I absolutely wanted the hub assembly to be replaced in which I had to ask for twice And to take a look at the spark plugs wires and sensors in the engine Bay Because those 3 issues are a large concern to me. None none of which were accomplished. Hopefully this issue can be resolved without me having to report you to my local automotive Regulators. Expected to be contacted via email from here forward until this issue is resolved. read more

I recently had my car serviced and just got basic things done like breaks and an oil change. They were so thorough and helped diagnose other issues with my vehicle and gave great advice. I even left my credit card at home and they still let me take my car and pay over the phone the following Monday. Also it was all very fairly priced!! Thanks Bills! read more

I'm a server who works in Blowing Rock as well as a Senior at Appalachian State majoring in Industrial-Organizational Psychology and all my hard earned cash was stolen by these authorized thugs within a matter of seconds. They take no time to understand the complexities of your situation and they have not one single sense of human decency or compassion. They've put me in such a huge hole as I am now trying to figure out how I'm going to eat for the rest of the day... (I'm a full-time college student/part-time worker)They are the most ruthless and unprofessional business I've ever dealt with. I have no idea how they are legally aloud to operate in this manner under law. If I could give them 0 stars I would because everyone that works there is extremely uneducated and unsympathetic. read more

My experience was very efficient and helpful. I was given a discount due to my car that needed a jumpstart being close to the garage. A very fair price and was quickly attended to. Would highly recommend to anyone in the Boone area! read more

Bills Garage and Towing was absolutely wonderful: phone conversations and followup was clear and concise. The went to the site on the mountain and towed our 10x29 Tiny House log shed on its trailer, thru the gravel road and to the pavement and down the mountain. During a snow storm! And drove it 200+ miles to Wilmington. No wuestions asked. Just helpful and positive conversations. No mishaps gave us a fantastic price. They made life good again for us all. read more