I dropped my vehicle off at the Mr Tire o Blowing Rock Road to have a potential transmission issue…read morediagnosed. When I returned later that day, my car was missing. After speaking with the front desk, I was informed that my vehicle had been towed by one of your drivers. Completely ignoring Mr Tire's negligence to confirm that my car was the correct one, I immediately called to ask why my vehicle had been towed only to be told that no one had towed from that Mr Tire location. I called four different towing companies after that only to be given the same answer. Eventually Mr Tire got in contact with the driver and the car was returned to me only after discussing police intervention. After the car was returned, I learned that the driver had gone to the wrong Mr. Tire location and towed the wrong vehicle entirely. The vehicle he was apparently supposed to tow was black, my car is gray. On top of going to the complete wrong location, the driver did not confirm the license plate and ignored the obvious mismatch in color. This driver completely failed to follow even the most basic verification procedures. To make matters worse, I got zero apology from the driver and was met with nothing but passive aggressiveness, and the car has driven noticeably worse since it was dropped off, shaking more than it did when I dropped it off in the morning. When I asked for the driver's name, he refused to provide it, stating that "it's not important," despite being responsible for the incident. I do. however, have a photo of him and the license plate of the tow truck he was driving. This entire situation was extremely unprofessional and unacceptable. My vehicle was removed without any authorization, no confirmation, I was mislead about what had happened, and only regained possession of my car after mentioning police involvement. I will be escalating this matter and expect a response explaining how this happened and how to move forward.

1,000 cheaper than Modern collision Great work, fixed my car…read morequickly, super friendly people

Marcus was persistent and was able to get our cars out of a difficult situation. I would highly…read morerecommend Hickman's Hook.

They got out to us in a very bad snowstorm and got our car started after the battery died. They did…read morea great job, and were very helpful throughout.

Saved my daughter again! Won't say they are cheap but they seem fast and honest. I own my own…read moreAuto repair shop out of town . My daughter has gone to App State for the past few years and I have come to trust Sabrina and her crew.

Evil people this place is a scam they will tow your car no matter what do not park in there parking…read morelot they towed 7in 1 hour

I called Mators Towing Service after getting a U-Haul stuck on a gravel road. The lady that took my…read moreinitial call was very pleasant and helpful. After briefly explaining my situation I then sent a few pictures to her. Within 20 minutes two wreckers were on site and evaluating the situation. The guys were top notch pro's! It was raining and muddy yet they worked very hard at getting the U-Haul free from the bind it was in. The level of experience Mator showed could only have come with years of on the job work. I highly recommend Mators Towing to anyone that ever gets there vehicle stuck or in a bind.

We called at 10:00 am on Sunday. Wanda took our call and was wonderfully helpful and talked through…read moreseveral ideas. She wound up driving out to us herself with a tire to replace our flat. When it didn't work, she took more time to drive my husband to her shop to get another tire to fit our car. Not only did she take time out of her day, she took way more time than expected to try to help us out of a tough situation. Wanda stayed with us until her tow truck arrived and then stayed until we were able to get an Uber back home. Above and beyond doesn't explain this service adequately. Anyone who will take hours of their day to make sure you are taken care of deserves so much more than just 5 stars. Thank you so much for taking the time to be a blessing in our time of need. Highly recommend these folks!

I wish I could leave negative stars. Absolute worst tow experience ever from start to finish. My…read moregirlfriends daughters car broke a ball joint and was left on side of road. We contacted geico and gave pickup address and drop off address. This was more info than the driver could handle. After multiple calls and texts they finally figured out that it was at the address that we gave. It got worse. Requested car to be dropped in our flat paved driveway where I could work on it but that was also too much. The roads were slick at drop off but that's what tow companies do. They collect cars in bad situations often from weather and deliver them to the destination. So it's no excuse at all. Our property has 3 flat driveways only one is paved so it would have been understandable if they had left in either of the gravel spots. No instead they put the car in the only spot that it would have to be towed out of just to work on it and it's barely out of the road. Idk if the driver has ever driven a motor vehicle before because my teenagers could have done much better. There is zero value in their service. The driver should be fired and his license revoked. Pictures attached judge for yourself

Parked in a what I thought was a visitor spot. Yet these criminals felt the need to go after…read moreanother illegal tow. Don't trust this run down backyard towing company looking for a quick cash grab. They don't know what a real towing company is even if Bill's Garage taught them a lesson. Maybe you should hit them up for one anyways. Here's the number +1 (828) 265-3400

Great, got there quick and met my needs! Great team! Great towing service for all your needs!read more

Excellent service. I locked myself out of my car and they were there within 15 minutes. Quick,…read morefriendly and affordable service. Thank you!!!!!!!

My car was broken down for 5 hours and AAA would not answer or send anyone and Cody from J&J…read moreactually saved us. He was the only person who actually came to help and was great. Could not thank him enough.

Prompt, friendly, and extremely professional service. Definitely recommending to everyone that…read morewants good towing service.

I can't say enough good things about Reliable Towz, LLC! I was in a tough spot--my car was stuck on…read morea stake in the ground, and after calling around to several places that wanted to charge outrageous prices, I was lucky enough to find this company. The gentleman who came out was incredibly kind, professional, and went above and beyond to help me. He got my car unstuck quickly and safely, and charged me a very fair price--something that's hard to come by these days. You can tell he genuinely cares about people, not just profit. If you ever need roadside assistance, THIS is the company to call. Honest, reliable, and compassionate. Highly recommend!!

From the owner: Experience the convenience of our fast and efficient 24/hr roadside assistance, fuel delivery,…read morewinch-out, vehicle lockout, and tire-changing service. Our experienced driver will have you back on the road in no time! Currently our tow truck is down and we are unable to provide transport- however we are still open for our other services. Please call us for your needs.

Went there because my Daughter needed a state emmisions inspection and very few inspetion staions…read morein Boone do them. We were told they didn't do emmisions until 1pm. We came back At 1pm and they took the car in and in a few minutes I was told rhe car failed because it hac a bald tire. When they pulled it out and I had paid for the failed in spection I ask which tire. After this myself who has been a inspector in another county for 30 yrs. and three other Boone safty inspectors could not find anything wrong wtih any of the tires. Do not take your car here unless you want to pay for something you don't need. I think they are dishonest or don't know how the proper inspection is done. They just want to sell someone from out of town a tire to pad the bill.

Thank you Gail and Taylor for helping out in a pinch on my tire with a nice big screw in it. I…read moreknow the shop was very busy and you were so nice. FIVE STARS for sure.