So I wrestled with wanting to write this review, but at this point Bill has my money and he's not returning to fix anything. I just got back from my garage that has water leaking in from a door Bill installed. I find it strange that in this sea of 5 and 4 star reviews, I'm the only one who's going to be writing a negative review.
I found out about Bill from seeing another house in the neighborhood. It was a good job on that house, just not mine.
Let's begin at the quote process.
Bill walked around our house with my wife and I to get an idea of how much work needed to be done. On our front porch the roofer had used nails too long, and they stuck through the OSB. "No problem! I can grind those down and make it smooth!" he offered. I didn't ask, but he offered so I thought this was a part of what was going to be in the quote. More on this later.
He sat down with my wife, and they selected colors. Later my wife said that Bill would contradict her choices, opting for lighter colors. More on this later.
Bill asked me to move things away from the wall by about 10 feet, and I did this. More on this later.
My garage door had a few dents in it, Bill said he could fix it, I asked him if I knocked them out myself, would he not charge me. More on this later.
Bills crew arrived in the middle of the worst heat wave of 2023. They did 2 hours of prep work and left. "It's too hot"
Over the course of several more days, they'd come later (10ish) work for 2 hours, then leave because it was "too hot"
The process started with them pressure washing the house. Standard. Yet one guy spent way too much time on the awning in the backyard, and sprayed mud and leaves all over a pile of tools that I had moved from the wall per bills instructions.
They started to paint, but my wife and I would notice spots where they completely missed paint. Again, 2 hour days. They'd say, "Oh we're all done!" and we'd point out what was wrong to Bills foreman.
We started to call Bill (who had been absent since the work started) and he just kept saying, "Talk to my foreman"
Look dude, I'm calling you because he's doing shoddy work.
The door I had installed wasn't installed correctly at all. The threshhold at the bottom bowed when you stepped on it because there was nothing holding it up. It just kind of hung in the air by a few centimeters.
The garage door? I watched one guy sit out there with a can of Krylon Filler/Primer. Everytime I walked out there, dude was spraying more of that on my garage door. The door is supposed to have some texture to it, but it's smooth in that spot now.
We finally did pressure Bill into coming out. We started pointing out the things his guys had missed.. These were GLARING. "I don't want to make an enemy out of anyone" he tells me.. WTF DO YOU MEAN?
I pointed out the nails. "WAS IT IN MY CONTRACT TO DO THE NAILS?" Oh.. so now he's backing out. I reminded him he verbally told us. He did have his guys do the nails.
As far as the missing spots, he told my wife, "WELL YOU CHOSE A LIGHTER COLOR AND THAT SHOWS ALL THE DEFECTS!" No dude ! You mansplained what color she picked.
I took a lot of photos that I'll upload later.. It's just right now I'm kind of irked my garage floor is wet. I even texted Bill, or his Foreman about the issue, they promised to come back and fix it, never did.
If you're a homeowner looking for a painter that you just pick a few colors, and expect them to sand, prep, make it nice.. Bill is not for you. If you're able to micromanage, keep an eye on Bills guys, watch them like a HAWK you might get some good work out of them... But I'm not a manager.. I'm a customer. Why would I have to do that?
I'll follow this review up with some pictures at some point, but it's late tonight. I know someone reading this might say, "I don't believe it" because of all the positive reviews, but Bill basically got our money, and was done. Next time I'd rather pay a little more and get someone more thorough. read more