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    Bikestation

    4.3 (4 reviews)

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    Catalina E-Bike Rentals

    Catalina E-Bike Rentals

    4.7
    (13 reviews)
    30.2 mi

    Dave and Austin provided top-notch service for my friend and me! They were both super friendly,…read morevery knowledgeable about the best routes/views, and showed care and patience when explaining how to use the e-bikes. They were also really helpful with food recommendations. Prices were very reasonable, comparatively speaking.

    I rarely leave negative reviews, but our experience at Catalina E-Bike Company this past weekend…read morewas so upsetting that I feel others should know. My husband and I chartered a private boat to Catalina Island to celebrate his birthday. We were excited to make the most of the day, and renting e-bikes was something we had been looking forward to after already renting a golf cart. When we arrived, we watched Kathy assist the Hispanic couple in front of us and the white couple behind us. When it was our turn, however, she told us that e-bike rentals were "reservation only." I explained that we were all together as one group and that neither of the other couples had reservations. Instead of acknowledging that, she said, "Well, you can just rent the golf carts." I told her we had already rented a golf cart earlier that day, and she responded, "Well, you've seen everything. No need to rent an e-bike." I was stunned. Not only did her explanation make no sense, but after watching her rent e-bikes to others without reservations, it was impossible not to notice the difference in how we were treated. Based on our experience, I left feeling that we were denied service because we are African American. I also couldn't shake the feeling that my husband's appearance--he is a larger man--may have influenced the way we were treated. I felt embarrassed, humiliated, and angry. What should have been a fun birthday celebration turned into an experience that left us feeling unwelcome and singled out. When I asked to speak with the manager, Kathy simply replied, "I am the manager," leaving us with no way to address our concerns. Whether intentional or not, the way we were treated was unacceptable. Every customer deserves to be treated fairly and with respect. I cannot recommend Catalina E-Bike Company based on our experience. If you're visiting Catalina Island and want to support businesses that make all customers, feel welcome, I would encourage you to look elsewhere.

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    Bikestation - bikerentals - Updated August 2026

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