I was researching different bike shops in Omaha and then Council Bluffs looking at different…read moree-bikes. I happen to call True Wheel and spoke to Steve. He had mentioned that he builds them. I was almost ready to order one through the mail that would have come from Canada called a Volte ebike and Steve was just so informative that I decided to drive over to Council Bluffs and talk to him about making me a bike. He gave me a great deal with a fair price. I got to say that he really knows his stuff. It took a little longer than I had expected for him to build it but only by a couple days. When I got there to pick up the bike he was making these meticulous fine tuning adjustments to assure that everything was in Tip-Top order. Since getting the bike 3 days ago, ive rode this ebike everyday, and have only needed to charge the battery the first night I brought it home. I think there is still 70 % on the battery. The funny thing is I have ridden a few e bikes in the past and I've never rode one as powerful as the one he built. I'm not saying it was cheap but this is truly the Cadillac of e-bikes. Every time I was in the shop I had seen many people come in and go out all of them seeming to have a great relationship with these guys that run to shop. They do know their stuff and I'm glad I accidentally stumbled into them.

There were some miscommunications with our experience. We brought our bike in and ran into a…read moreproblem where the employee who was handling our trike quit, without communicating what needed to be done. as such, not all of the work we had agreed to had been completed. Additionally, we were treated rather poorly by employees working there while trying to resolve the issue. We finally spoke with the owner, and he did his best to resolve the issues. it did require bringing the bike back in, and having all of the work redone. we were supposed to get the bike back on thursday, but only just got it back now on saturday because they werebusy, and we were delayed. Very happy to have the trike back, and the work is outstanding. I only wish we had been able to deal with the owner from the get go.

I took my Mom's walker to see if a bike shop might be able to fix the broken brake. Not only did…read moreBad Boy Bikes in downtown Fremont, fix it, they fixed it while I waited so didn't have to arrange for a rental walker. Really nice owner who takes care of his customers.

We met Bill today and was super helpful for my riding buddy. He needed a new chain and cassette (…read morewe are traveling across the country by bike) and he jumped on it. He got us back on the road in no time. He is also very knowledgeable about the various trails we had done and will do as we travel west. If you're traveling through by bike and/or interested in bike travel. Stop in and say hi.

My husband and I both had our bikes recently serviced here and very happy with how they turned out…read more I recently took up biking with my hubbs who is a self proclaimed avid bike rider...so I needed a bike in tip top shape to compete with him. They were able to service our bikes in a real timely manner and to our liking. We did have an issue with the back brake on a bike and had to take it back and it was a slight oversight but they quickly corrected and my husband got a tshirt out of it so I think he's extremely happy, he hasn't really taken it off since. We;re ready for our summer rides now. If you need help from bike experts, these are your guys.

Great, quick service. Willing to help out fixing older bikes. Will absolutely come back.read more

I highly recommend this business. I've done quite a bit of business with them over the last couple…read moreyears and have always been pleased with their professionalism and competency. Today I just stopped in and Corey changed a bike stroller tire at no extra cost. Great parking in the center of Omaha that's easy to get to. Highly recommend.

One of the best costumer service experiences. I came in knowing nothing. I was greeted by Michelle…read more She was so knowledgeable and helpful. I ended up buying a great bike, but did not feel pressured to by anything. Thanks!

My boyfriend and I were bike shopping all day yesterday and went all over Lincoln looking for…read morebikes. We were looking for something used for him because I already have a bike and hate going alone. We have been to The Bike Rack before and knew that it had a selection of new bikes which was not exactly what we were looking for. It was the last stop at the end of our long day and we were in the neighborhood and thought we would just check it out. Our salesman, Brian, was so friendly and knowledgeable. He could tell right away that we weren't really in the market for a high-end bike, but continued to help us despite the fact that we were probably going to just look around and head home. He answered our questions and we cracked jokes back and forth. He then suggested that my boyfriend take out one of the bikes, just to get a feel for it. He found the right size and tried out a couple before finding one that was still way nicer than what we going to buy, but one of the more modestly priced bikes in the store. My boyfriend talked about how awesome it was when he took it out and seemed to be extremely happy with the way it rode. I then had to see for myself. If it was that awesome, I wanted to try it out. Brian helped me find the right size bike and put me on a Trek 7.3. I took it out down the sidewalk and was really really impressed. The bike really spoke for itself. It was a million times better than my rusty old high school bike I had at home. We went out down the side walk together and came back to the store with giant smiles on our faces. We left yesterday with two Trek 7.2 bikes. It was completely unexpected but so worth the money. We would have probably not purchased those two bikes without the wonderful service from Brian. He really did a great job without pressuring us at all. If anything, he made us excited to get out there. We have already been out riding twice and love our bikes. It was an awesome purchase and we are very happy.

We went in looking for recommendations on a bike for our daughter. Even knowing we would not be…read morepurchasing this visit, George was extremely helpful. He answered all our questions, pulled down bikes for our daughter to sit on, and was very patient with our younger son's interruptions. This shop is great!

These guys are a hidden treasure. Great service on my Scalpel. Did a tune up and it rode and looked…read morelike new.

Nate and Eric helped me find a full set of Biopace half-step chainrings to put on my Cook Bros CBR…read morecrankset despite how that might be frowned upon by The Culture. Good guys. Don't bring your e-bike here for repair; their insurance doesn't cover them. It's not ideological.

Mike and his family are fantastic! I dropped off my 20+ year old mountain bike that was not…read moreshifting well, not braking well, making lots of noise and had a rear wheel that was far from round. I asked him to make it like new, and he did! It is like a brand new bike, shifting so smoothly. He even rebuilt my old white industries hub finding new bearings while rebuilding the rear wheel. They are very accommodating and friendly. Their shop is like bike shops used to be: something for everyone, good service, not pretentious! Very refreshing compared to the corporate bike shops filled with bikes that cost thousands of dollars.

I had a flat on my BOB stroller and was in and out in about 5 minutes for $20! Can't get any better…read morethan that! Easy parking and lots of bikes and accessories! Back on the stroll again!

Took my son's bike in to get the gears looked at. Everyone there was super helpful, very…read moreknowledgeable, told me what was wrong with the bike and gave a fair estimate for repair, also had the bike fixed in a timely manner.

The best thing we can say about this place is the personal service and concern for the customer is…read moregetting the product best for them. We have bought things from them twice, bikes and then some additional gear. The salesperson who sold us the bikes was great listening to our situation nd finding and then finding what we would use in our price range. Also steering us away from others with valid reasons would not suit us. Be aware that their extra gear is expensive.

Huge "Shout Out" to Todd Brisbois at Olde Towne Cyclery for his expertise in helping me choose my…read morenew bike. I went in thinking I knew exactly what I wanted, Todd kept asking questions and understanding my needs and found the perfect bike for me. I shopped one of the big shops in Omaha and they showed me exactly what I asked to look at, but didn't take the time to probe and discover was I searching for the "right" bike. Todd showed me what I asked for, but continued the conversation and suggested a style I didn't know existed, which was the perfect fit. The "small town" shop taking time to get to know the customer and their needs saved me from purchasing a bike that would not have been the "perfect" bike. When you find yourself in need of bike repair or purchasing your 1st or 100th bike, please give Todd a "shot" at finding you your perfect bicycle. For those interested, I purchased a Kona Rove.

Todd does wonderful work and really goes "above and beyond" to help his customers. He has serviced…read moreour bikes for over 4 years. And my husband's bike and my bike are 20+ year old models we purchased elsewhere. He has even stopped by our house to do a minor repair. Can't say enough about his knowledge and service. Wonderful!

Really appreciate the team at the Bike Rack. Not only in guiding me to the right bike and size for…read moreme but also after sales support. Recently I took a spill while riding and the Bontrager Wave Cell helmet I purchased from them took the hit and saved me from a concussion. The helmet was just a couple of weeks out of warranty. Robb, the manager, still submitted a claim and I got a new helmet. Grea customer service from The Bike Rack and Bontrager.

Wheel bearing assembly in rear hub on a bike purchased from this location. It was reassembled…read moreincorrectly. Took to a competitor to get it fixed correctly and quickly... Not the length of time trek needed. Not going back. Loved the location as the Bike Rack. But this isn't the bike rack.