I was researching different bike shops in Omaha and then Council Bluffs looking at different…read moree-bikes. I happen to call True Wheel and spoke to Steve. He had mentioned that he builds them. I was almost ready to order one through the mail that would have come from Canada called a Volte ebike and Steve was just so informative that I decided to drive over to Council Bluffs and talk to him about making me a bike. He gave me a great deal with a fair price. I got to say that he really knows his stuff. It took a little longer than I had expected for him to build it but only by a couple days. When I got there to pick up the bike he was making these meticulous fine tuning adjustments to assure that everything was in Tip-Top order. Since getting the bike 3 days ago, ive rode this ebike everyday, and have only needed to charge the battery the first night I brought it home. I think there is still 70 % on the battery. The funny thing is I have ridden a few e bikes in the past and I've never rode one as powerful as the one he built. I'm not saying it was cheap but this is truly the Cadillac of e-bikes. Every time I was in the shop I had seen many people come in and go out all of them seeming to have a great relationship with these guys that run to shop. They do know their stuff and I'm glad I accidentally stumbled into them.

There were some miscommunications with our experience. We brought our bike in and ran into a…read moreproblem where the employee who was handling our trike quit, without communicating what needed to be done. as such, not all of the work we had agreed to had been completed. Additionally, we were treated rather poorly by employees working there while trying to resolve the issue. We finally spoke with the owner, and he did his best to resolve the issues. it did require bringing the bike back in, and having all of the work redone. we were supposed to get the bike back on thursday, but only just got it back now on saturday because they werebusy, and we were delayed. Very happy to have the trike back, and the work is outstanding. I only wish we had been able to deal with the owner from the get go.

We met Bill today and was super helpful for my riding buddy. He needed a new chain and cassette (…read morewe are traveling across the country by bike) and he jumped on it. He got us back on the road in no time. He is also very knowledgeable about the various trails we had done and will do as we travel west. If you're traveling through by bike and/or interested in bike travel. Stop in and say hi.

I took my Mom's walker to see if a bike shop might be able to fix the broken brake. Not only did…read moreBad Boy Bikes in downtown Fremont, fix it, they fixed it while I waited so didn't have to arrange for a rental walker. Really nice owner who takes care of his customers.

Outstanding! Whether you're a casual or avid rider this is your place! The staff is…read moreknowledgeable, friendly & VERY customer focused. The bike mechanics are in that group too. They were recm'd to me by several people & I'm now passing that on!

My husband and I both had our bikes recently serviced here and very happy with how they turned out…read more I recently took up biking with my hubbs who is a self proclaimed avid bike rider...so I needed a bike in tip top shape to compete with him. They were able to service our bikes in a real timely manner and to our liking. We did have an issue with the back brake on a bike and had to take it back and it was a slight oversight but they quickly corrected and my husband got a tshirt out of it so I think he's extremely happy, he hasn't really taken it off since. We;re ready for our summer rides now. If you need help from bike experts, these are your guys.

On three separate occasions I have been impressed at how friendly all the staff is and how willing…read morethey are to help fix my problems. (At this point it's only been bike problems but they have been so good I may need to start asking for help on other issues!) I am a newbie and am slowly learning my bike. This past week I tried adjusting my derailer, which hadn't been working right since taking it to a different (closer) bike shop about a month ago. Needless to say I broke it. I brought it to trek because of my previous good experiences and damn, not even 30 minutes later my bike was fixed and running like it had been when I bought it. Now I can't blame my rubbing chain for slowing me down. ;) Thank you for going above and beyond in the way you treat your customers and the service you provide. As a nearing middle-age female, who is new to bikes, I've not been treated with complete respect in other stores. Every time I have gone to Trek I leave happier and with a feeling that the biking community is awesome.

The worst mechanics I've ever met. Once my gears exploded while in their care(how do you even do…read morethat?). When I went to get the rims on my bike replaced, they told me the wrong size of rims to buy when they encouraged me to buy them from Ebay, as their shop did not stock them. Earlier this year, they failed to fix my bike properly. When I noticed this and came back, they made me come back three separate times to see different mechanics, each of them without knowledge of how to work on an internal hub, and also telling me to see at least one of the mechanics that i had already seen previously(I didn't even get a refund). Terribly overpriced, but at least they put air into your tires for free. I hope they go out of business soon so a better shop can take their place.

My boyfriend and I were bike shopping all day yesterday and went all over Lincoln looking for…read morebikes. We were looking for something used for him because I already have a bike and hate going alone. We have been to The Bike Rack before and knew that it had a selection of new bikes which was not exactly what we were looking for. It was the last stop at the end of our long day and we were in the neighborhood and thought we would just check it out. Our salesman, Brian, was so friendly and knowledgeable. He could tell right away that we weren't really in the market for a high-end bike, but continued to help us despite the fact that we were probably going to just look around and head home. He answered our questions and we cracked jokes back and forth. He then suggested that my boyfriend take out one of the bikes, just to get a feel for it. He found the right size and tried out a couple before finding one that was still way nicer than what we going to buy, but one of the more modestly priced bikes in the store. My boyfriend talked about how awesome it was when he took it out and seemed to be extremely happy with the way it rode. I then had to see for myself. If it was that awesome, I wanted to try it out. Brian helped me find the right size bike and put me on a Trek 7.3. I took it out down the sidewalk and was really really impressed. The bike really spoke for itself. It was a million times better than my rusty old high school bike I had at home. We went out down the side walk together and came back to the store with giant smiles on our faces. We left yesterday with two Trek 7.2 bikes. It was completely unexpected but so worth the money. We would have probably not purchased those two bikes without the wonderful service from Brian. He really did a great job without pressuring us at all. If anything, he made us excited to get out there. We have already been out riding twice and love our bikes. It was an awesome purchase and we are very happy.

We went in looking for recommendations on a bike for our daughter. Even knowing we would not be…read morepurchasing this visit, George was extremely helpful. He answered all our questions, pulled down bikes for our daughter to sit on, and was very patient with our younger son's interruptions. This shop is great!

Fantastic bike shop with a good variety and helpful, friendly service. The old bikes up on the…read morewalls are super cool, too. We were initially drawn in by the store's info section on their website. Check it out and read about the three friends who started this place up. They had Kona, All City, and a bunch of other bikes--really great stock selection. My husband was happily helped onto a bike to test ride. And everyone was super friendly. 10/10 would come back again.

Didn't even let me finish my question before they said no. I wouldn't even let them set the time…read moreon my microwave!! Plus it smells like poop in there

Mike and his family are fantastic! I dropped off my 20+ year old mountain bike that was not…read moreshifting well, not braking well, making lots of noise and had a rear wheel that was far from round. I asked him to make it like new, and he did! It is like a brand new bike, shifting so smoothly. He even rebuilt my old white industries hub finding new bearings while rebuilding the rear wheel. They are very accommodating and friendly. Their shop is like bike shops used to be: something for everyone, good service, not pretentious! Very refreshing compared to the corporate bike shops filled with bikes that cost thousands of dollars.

I had a flat on my BOB stroller and was in and out in about 5 minutes for $20! Can't get any better…read morethan that! Easy parking and lots of bikes and accessories! Back on the stroll again!

I totaled my car a year ago and have been reliant upon using my bicycle since then. I have gone…read morecountless times to Cycle Works to get my inner tubes changed and each time they were extremely helpful, patient, and efficient with time. After countless times I finally took the advice they had been giving to get "slime tubes" which has been a game changer for my frequent flat tires. Went in again after a long period away and they still remembered me and were just as courteous as ever. They have even helped with minor repairs that I couldn't fix on my own without even charging a dime for the adjustment. Would give more stars if I could.

Took my son's bike in to get the gears looked at. Everyone there was super helpful, very…read moreknowledgeable, told me what was wrong with the bike and gave a fair estimate for repair, also had the bike fixed in a timely manner.

Huge "Shout Out" to Todd Brisbois at Olde Towne Cyclery for his expertise in helping me choose my…read morenew bike. I went in thinking I knew exactly what I wanted, Todd kept asking questions and understanding my needs and found the perfect bike for me. I shopped one of the big shops in Omaha and they showed me exactly what I asked to look at, but didn't take the time to probe and discover was I searching for the "right" bike. Todd showed me what I asked for, but continued the conversation and suggested a style I didn't know existed, which was the perfect fit. The "small town" shop taking time to get to know the customer and their needs saved me from purchasing a bike that would not have been the "perfect" bike. When you find yourself in need of bike repair or purchasing your 1st or 100th bike, please give Todd a "shot" at finding you your perfect bicycle. For those interested, I purchased a Kona Rove.

Todd does wonderful work and really goes "above and beyond" to help his customers. He has serviced…read moreour bikes for over 4 years. And my husband's bike and my bike are 20+ year old models we purchased elsewhere. He has even stopped by our house to do a minor repair. Can't say enough about his knowledge and service. Wonderful!

This place is the best. Staff are all so helpful and have a huge selection. Definitely come here…read morefor sporting goods or clothes

Show shopping...sales staff are as so friendly, patient and helpful today..."Tru" helped Dean…read moresearch for new shoes...we had to order them for the right size! Then Bruce was a breath of fresh air..he was very helpful and shared his adventures driving on an iced over lake..(heck to the no for me) and ice fishing...I pet a half dozen furbabies walking around as well..