I purchased a bike from this shop that turned out a few months later to be defective. They refused to honor the warranty, even after the manufacturer (Specialized) reached out to them directly, confirmed the issue, and issued a credit to them for a simple chain replacement that would have resolved the problem. When Specialized explicitly told them it was a malfunction with the bike, the shop still blamed it on 'how I rode it' and did nothing to make it right. Unfortunately, they seem more interested in being right than doing the correct thing for their customers. I wouldn't recommend buying here if you expect reliable service and warranty support. read more

Took my bike in for bottom bracket maintenance. On my first ride there was a significant creak coming from my bottom bracket, I instantly knew what the issue was and returned to BIke masters. After a few weeks not hearing from them I drove up to the shop and I was told that they could not find the source of the issue and that it would take a full disassembly and substantially more time due to staffing issues. I took my bike in for routine maintenance and got back a bike with potentially a major issue. I know this industry, its been as vital to my exsistance as the oxygen that I breath. I understand the complexities that are inherent of having a competent staff however, this business is centered towards elite and professional athletes that are sharply attuned to their equipment. The suggestion to re- evaluate the issue was an absurd suggestion after having my bike for almost a full month. I won't back to Bike Masters and I hope they find the quality talent they need for the greatest community I've had the pleasure of being part of. D, USN, Ret read more

What an incredible group of people. Eathan was patient and thoughtful, double checking that parts were in order. Maureen, the manager, was super awesome in making sure I got everything I needed. And Parker surprised me with a sweet t-shirt and water bottle included in my parts grab. It's so hard to find kind people when the world is going completely crazy. Imagine how we're all used to getting whatever we need instantly- but then the supply chain goes dry and you can't find parts at all. It puts a tremendous amount of pressure on everyone. Bike shops are all dealing with irritated customers who don't understand why things aren't in stock or why people can't always answer the phones. With everyone wanting a bicycle during lockdown and no parts being available, imagine the madness shops have to deal with in trying to stay open and satisfy customers while there are parts shortages. Somehow this team keeps their smile on, is helpful, and super awesome to deal with. AND they had what I needed in stock. A miracle. Elkhorn is lucky to have them. I can't wait to get more goodies from Bike Masters. And the t-shirt is super soft and a perfect fit! Thanks everyone! read more

Bike Masters - Bikes Near Me - Elkhorn, Nebraska

The guy in service who helped me initially needs to rent a personality but the rest of the team there is super helpful and went out of their way to answer questions and offer advice. I'll continue to be a loyal customer. read more

I've not been posting much because, well, COVID. However, jumping on the "how do I incorporate activity in my stay-at-home life" I was searching for a bicycle to increase my level of activity. Two KUDOS points for Bike Masters. First off, they had the exact type of bike I was looking for - a 28-speed stepover model because a) I cannot raise my leg over that bar and 2) I need ALL the speeds because I haven't been on a bicycle in gazillion years. Test drove that sucker in the parking lot and I was sold. Also purchased an awesome helmet and clip shoes for my husband (who is a real bicycle rider) for a great deal. Oh and I wanted to be cute, so super happy with my purple bike and helmet. They also threw in a water bottle. Kudos #2 was their honesty and ability to fix my husband's bike. After 20 years, it was riding a bit "off" - don't ask me to explain, this is a new realm to me. He called Bike Masters, they said "bring it in for a diagnostic" that afternoon, which he did. They looked at it and told him he needed to replace the chain. He asked if he needed a tune up and Steve straight up told him he was keeping that bike in great condition and no tune up was necessary. Sure, he was willing to keep and tune it up, but was unnecessary. I appreciate that honesty. We called several bike shops (both times) before settling on Bike Masters. Not sure why the poor reviews because they are AWESOME! It's a bit of a drive for us, but worth the honesty and customer service. This is our go-to bike shop from now on. read more

Current service manager is lacking social skills. Been a long time customer and friendly with mechanics and yet the man who is apparently the lead is anything but "Friendly Staff" as the web site advertises. How about a smile and offering a kind "how can we help you?" instead of a scowl and lecture? Sad to see a good shop imploding. read more

I was recommended to Bike Masters from my uncle, and boy was I not disappointed! I was buying my first mountain bike and had no idea what I was getting myself into. Matt C walked me through all of the details and really took the time to educate me through my purchase. I ended up spending more money than I originally expected, but I could not be happier! Matt's guidance was so great and he helped me feel so comfortable and ready to get out there. They even went as far as to ship my bike to California for an upcoming trip of mine! If anyone is looking to get into mountain biking, this was definitely the shop. And if they bring up YETI bikes, jump on it!! This thing is an absolute tank - completely bomb proof, and ready to take on anything you throw at it! Thank you, Matt and Rob!! read more

Bike Masters - Yeti SB-150 - Bikes Near Me - Elkhorn, Nebraska

Really poor service for high-end bikes. I was looking to order a new mountain bike and it took 5 calls/emails to elicit a response. After finally getting in touch with the general manager (Matt), even he could not get me information on the bike I wanted to order. The next closest dealer to me responded within 1 hour with price and estimated ship date. I'm fine waiting 4 months to get my order due to COVID supply chain issues. I'm NOT fine going to a LBS with questionable service. I'm sure they are fine for your average bike needs, but for a serious bike purchase I would shop elsewhere. read more

We were shopping for cycle shoes for my husband & were told to go to Bike Masters. We were helped by Brad and Matt. Both were very helpful & professional. Brad helped us find the right shoe for our activity & fitness level; Matt was the guy to help us with the clips and adjustments. They were great and supportive and didn't intimidate us with cycle knowledge :). Highly recommend. Ike Masters! read more

By far and away the best bike shop around. I had the pleasure of working with Bobby who was beyond helpful, a true biking enthusiast who enjoys making a customers experience one worth sharing. Bike Masters couples a "buy local" environment with best in class products, expertise, and exceptional service. With big box stores and other chains filling the market, it's nice to have a genuine and authentic bike shop in the area. I highly recommend Bobby and Bike Masters! They have my business for life! read more

I had never owned a high end bike before. I found Bike Masters on google and decided to check it out. The owner is a great guy! He immediately came to help me out and talk with me about finding something that fits my taller body type. He was sincere and honest and didn't try to sell me something that didn't work for me. Not only did I buy my bike there I always go back for service. They are very friendly and trustworthy. Definitely recommend them to anyone looking to buy a bicycle, parts or service. read more

Bike Masters - Bikes Near Me - Elkhorn, Nebraska

Very poor attention placed on the customer. 5 to 1 ratio of employee to customer but too worried about cleaning up their mess on the floor from a recent delivery than to help a customer. One half hearted hello and we were ghosts to all other associates. Wanted to talk about a mid to high end gravel bike but not going to beg someone to come interact with us. Bike selection two thumbs down with absolutely no selection of mid to high end bikes. Looks like a beautiful new store filled with low end bikes and half hearted associates. read more

Absolutely horrible service department. Steer clear of these clowns. They are passive-aggressive and will it service your bike properly. They hate their jobs and lives and it shows in the shoddy work that they perform. read more

Just got a bike from here about 2 weeks ago and i love everything about it...Would really recommend getting a bike from here. specialized rockhopper expert 29" read more

I went in today and the employee completely ignored me. I waited for 10 minutes while he answered calls from customers and walked around the store after I got there. I left and went to the shop off 144th and Maple. They immediately took care of me and expedited my purchase. Hope they owners of this shop realize that customer service counts and they lost my business. read more

Walked in the store and loved the selection. Staff was courteous and extremely helpful. I didn't intend to make a purchase but the deals were too good to pass up. Walked out with a new bike to ride around town. I got home and make three trips around the neighborhood. I found myself exhausted and very pleased with the ride. I will be taking all my future business there every time. read more

Sub Par Repair Shop - I brought my mountain bike in for an end of season tune-up and clean up. The gentlemen that took the bike in recommended the shops "Major" service which includes: Derailleur Adjustment - front and rear, Brake Adjustment - front and rear, Bolt/Torque Check, Lubricate Chain & Cables, Wheel True - front and rear, Adjust Bearing Systems, Derailleur Hanger Alignment, and a Comprehensive Bike Cleaning. A couple of days later I was notified the bike was ready for pick-up and the charge would be the $99.00 (+tax) I was quoted. When I went to pick up the bike I was given a higher total because they had replaced the front brake set. Certainly not a big deal, however the Tech should have told me. The bigger and main issue for me was the cleanliness of the bike. I brought it in for the tune-up and a cleaning. However, the bike was returned to me with the same dirt and in the same condition as when I brought it in. I asked what "comprehensive" meant given the shops "Basic" service ($69) offered a "Quick Bike Clean" and I ordered the next level up for service. I was told the "Major" service only included a quick wipe down of the frame (different from what I was told at drop-off). To me, comprehensive means - complete; including all or nearly all elements or aspects of something. The kicker and ironic thing for all of this is; I was going to purchase a new road bike from Bike Masters based on how the service experience turned out. I even brought the extra rack with me to bring it home. Disappointed overall and not worth the drive out to Elkhorn. read more