Went to get a torque washer for my ebike, got one no problem, while I was there, I bought a new ebike for my wife, great price, wife is very happy read more

I stopped in a couple minutes after closing to pump up my flat bike tire, very kind people

This is a really great place to go to if you grew up in an abusive household where parents yelled at you for any reason they can find and you now seek that out. If you're the kind of person that wants to not only BE ranted at, insulted, demeaned and treated like you're an inconvenience but also get to watch others be treated the same way, inclulding other employees, then this is the place for you. When you see all of the other reviews on here saying how awful it is, they aren't kidding. I made the mistake of going to get brake pads replaced only to be told 'Do you REALLY need brakes?' - to which I showed that the bike needs brakes. "Awww hell, you don't need brakes. I tighten them up, that's all you need.'. He tightened up the rear ones which work great and then said 'you need a brake job on the front'. I also inquired about a replacement handlebar post which he couldn't give an estimate and basically said it's a 'wait & see situation'. So for the future brake pad replacement on the front and the tightening up of the rear (which I can do), the cost was $120. And leaving my bike to have the mystery-priced post replaced at some future time. But thankfully someone intervened and said 'just take your bike and go - if you even get it back, it will not be rideable - check reviews of this place'. So off I went - not even caring that I paid for something I won't be getting. A sign says Labour: $60 an hour. Sadly, I paid $120 for 45 seconds of work - but that was my doing because I didn't check how awful the reviews are of this place. Whatever you do, don't go to this place. read more

Bike and forth are rip offs. They sell used crap for brand new prices$$ Just bought a new battery and it's dead 2 weeks later. Went back to bike and forth and they wouldn't help me out. Bike and forth sucks. Also this yelp app makes me rate at least 1 star. But it shouldn't even deserve that. read more

Worst place to be in Toronto. Honestly don't go there, people are very impolite, crazy and they charge a lot. I don't get how this type of people can still be in business. read more

Are you ago I bought a bike off these people I knew nothing about them meaning bikes. I learned a few weeks later I paid $500 too much for it from these people. Then within about six months I was in an accident somethings came off the bike I left them up but the kickstand was stuck into the body and the chain came off these people charge me $600 to remove the kickstand and fix the chain. Two months ago I had a flat tire they charge me $160 it went flat within a week they charge me another $160. Two days after it went flat he only charge me $110. If you wish to throw your money away and receive no service go to bike in fourth. The man is a thief. And the man is a liar read more

I contacted john from Bike and forth to service a Daymak rickshaw 3 wheel s bike That was given to me due to my mobility and every time we talked the price went up, I was told new batteries were needed and one inner tube, I mentioned at the beginning that it was to be lubed an checked out upon delivery it was transported on its side breaking the side plastic fender it hadn't, been lubed nor were. Any parts tightened as far as promises that we're made and came back without an alarm and mirror that haven't been fixed , I could never recommend this company ,with the attitude he was doing me a favour never again read more

The owner of the shop was super miserable and didn't even seem to want our business. If there were any other shops open in the area, I would have left immediately and gone elsewhere. Only giving two stars because he did reluctantly help us out (change a flat tire) read more

I wish I'd never met these guys. I've had constant battery / charger problems since I bought my eBike. Except for a few guys in the back, they have no idea what they're doing. I've had the batteries and charger replaced but I still don't get a full charge - not to m nation the fire hazard of the "swollen" battery. I half expect it to explode in a ball of fire every time I plug it in. Now John refuses to honour the manufacturer's warranty. What kind of idiot does that? Worst experience ever! I'm now dealing directly with Daymak. read more

I gave my ebike in to fix on July 13th. As far as I can tell, they are the only place in Toronto (and probably in Canada) that deals with my bike (IZIP), It's now Sept 26th and I am now having to pay $50 to get it back unfixed ($100 to deliver it back to me). They rarely answer the phone, don't return messages, don't return calls when promised. Often, their message machine is too full to take messages. They couldn't figure out what is wrong with the bike. They guessed what it might be, but I'd have to throw more money into ordering a part that might not solve the problem. I was never told that there would be a charge if it couldn't be fixed. The owner was disinterested and rude. Eventually, they didn't charge me, but my e bike never got fixed, I wasted a lot of time, and the experience was very negative. read more

These guys are great; they rescued me when my ebike (from another store) died on the road, and fixed it for a very reasonable price. I dealt with Ivan and he was courteous and professional. This is now my go-to place for repairs and I'll be buying my next bike from here as well. Thanks! read more

I brought my bike in for repairs. They charged me $40 and said they'd call me in a few days. I show up a day after they said they'd call, and they said it was done. Zero work had been done to my bike. I agree with other poor reviews of this place, and I wish I'd checked Yelp first. Do not do business with these crooks. read more

Bought a E-Bicycle from them, I love it! Had a few problems with the bike either from me beating up the bike or maybe manufacturer's defect.... either way they took care of it and No... I did not get charged for the parts/repair since the bike was still new :) Thanks guys, I will let my friends know where I got it from if I can suck em into buying one too if you are unsure which bike/scooter is best for you, You HAVE to go get their professional opinion on what kind of bike/scooter you need.... They really know their stuff Really good selection of Bikes & Scooters IN-STOCK too read more

Very friendly older guys, but my break cables were all taped into my bike with black tape. Not the most professional job. But whatever it was cheap-ish. read more

Short: E-Bike's don't last more than 6 months from normal wear and tear warranty isn't honored, customer service is non existent, stay away if you can. Longer: We bought a bike here. About 6 months later it broke. Fine we still had the warranty. When we called they said (without seeing the bike) that it would cost money. We brought the bike in. They said the repair wasn't covered because we hit a pothole (that didn't happen). Their mechanic told me that he sees this all the time and the bikes aren't built well and don't last. The manager (Jen) had absolutely no power to do anything. She wouldn't honor our warranty even though they admitted the damage was from normal wear and tear and referred me to the owner. It would cost us $150 to fix the bike. The owner arrived 30 minutes later. He didn't greet me, come up to me in fact it looked like he was trying to get out of their asap. I went over and politely introduced myself and explained the situation. He said we could pay and he would fix the bike and walked away. The manager was sympathetic but couldn't do anything. In the end we found someone else to fix the bike for $30. I will not shop here again. I would recommend you don't even come in the door as they are all smiles when they're selling you something but could care less once you walk out the door. read more

Absolutely the worst customer service I have ever experienced. The gentleman at the counter was acting like helping me wasn't his job but a favour he was doing for me personally. He was rude, uncooperative and downright condescending at one point. I wouldn't recommend this place to anyone, please go down to Kingston to the shops near the beaches for your bike needs, this place is definitely not worth it considering the parts I wanted were not cheaper by comparison. read more

worst WORST experience of life! condescending, rude, unhelpful, impatient, arrogant. wish i'd read the reviews before going. what a waste of time read more

AVOID Bike and Forth. You will get gouged, and lied to. These guys falsely diagnosed my ebike of having a "blown motor" and said it would be cheaper to just buy a new bike - or pay $750+ for repairs. And, they charged me $50, while also refusing to write down what was 'wrong' with the motor. I took it to the dealer (Amego Bikes), they diagnosed bike for free, said motor was fine - although, oddly, a wire had been cut, which they fixed - and just changed the controller - total cost, $250. read more

Use this place at your own risk,make sure you don't pay then before hand and that you check out the quality of there work. Can't even say 1 star read more

Bike and Forth is the single worst place to go for an eBike. Terrible customer service and though they'll charge you for it and tell you they've done it, they won't inspect their products to make sure that they're safe! I went in expecting an inspected and safe eBike. The first time I rode it, a pedal fell off! I brought it back and they did fix it, but the very next day the controller died on me and I couldn't get power to the bike. What if this happened while I was riding it? I could have died! I then decided to inspect the bike myself (which I should have done in the first place, but figured it wasn't necessary considering I was PAYING THEM to do it!) and found that there was duct tape all over the bottom of the bike. Remember, THEY SOLD IT TO ME LIKE THIS! I returned the eBike for repair AGAIN. Bike and Forth told me that they couldn't fix it because they didn't have anyone to fix the bike at the time. That was the last straw. As they clearly were unable to properly inspect or service vehicles that they expect customers to ride on busy Toronto streets, I told them they could keep it; they actually had the gall to tell me I had to pay a restocking fee after they tried to sell me a lemon! Well, I'm not paying it, collection calls be damned. I won't be a sucker, or worse, DEAD after another malfunction or part falling off! Bike and Forth is a seedy, shady store that I won't set foot into again. As a matter of fact, I feel like it's a scam operation, and if you value your safety you'll take your business elsewhere. read more