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    Biggies Auto Repair

    1.0 (7 reviews)

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    Carz R US

    Carz R US

    2.5
    (44 reviews)

    O my im just reading about all the bad reviews on where i bought my vehicle, my experience was…read moregreat & the gentleman who was are salesperson was absolutely great. I truly recommend this place. The salesmen is named Richard. I just pray my experience doesn't end up with a sad story yesterday when I purchased the vehicle we were told to come back today because it did have a chipped windshield while we went back today just to have to turn around and come back. We were told to come back again on a Saturday which is an hour drive over there in an hour drive back. I just pray I do not get the runaround, but I will keep you all posted. I shouldnt of rated this dealership a 5 star just yet

    I purchased my Jeep from Cars R Us in February 2026. Within the first week, warning lights appeared…read moreand I immediately contacted the dealership. I have text messages documenting that these issues were reported almost immediately after purchase. The dealership is now claiming the check engine light was present when I bought the vehicle. That is false. The vehicle had a cleared permanent P0600 code, and I was told the issue was related to the PCV valve and sensors. I returned the vehicle and gave them every opportunity to fix it. They kept it for 43 days and repeatedly assured me repairs had been made. However, the replacement PCV valve I personally purchased was still sitting in my glove compartment months later. When I replaced the failed PCV valve myself, it became clear the repair had never been completed. A failed PCV valve can cause pressure issues that lead to oil leaks and additional engine problems. I repeatedly warned them about this. Instead of addressing it, they ignored my concerns until the vehicle developed further issues that required repairs at another shop. When I returned to discuss the situation, I was told I would need to pay again to have them inspect a problem I had reported since the first week of ownership. I was understandably upset. This was a vehicle I had dreamed of owning since I was sixteen, and after working hard to finally buy it, I found myself dealing with problems that should have been addressed from the beginning. The most frustrating part is not the mechanical failure. Vehicles can have issues. The problem is being told repairs were completed when they were not, then having the dealership publicly imply that our review was inaccurate. The facts are simple: * Issues reported within days of purchase. * Vehicle kept by dealership for 43 days. * PCV valve was never replaced. * Additional damage developed. * I ultimately paid another shop to repair the vehicle. Buyer beware. Bring a scan tool, verify repairs independently, and document everything. I am grateful this did not result in a catastrophic engine failure, but I cannot recommend this dealership based on my experience.

    CarMax

    CarMax

    3.4
    (267 reviews)

    I don't write a lot of reviews, but CarMax Gilbert absolutely earned this one…read more I originally purchased a vehicle from CarMax that unfortunately ended up having mechanical issues. The problems were completely outside of CarMax's control, but what really stood out was how they handled the situation. From start to finish, they made the entire process as stress-free as possible. TJ Schlake was my sales consultant, and Mustafa, one of the sales managers, were both outstanding to work with. Their first priority was trying to find me another vehicle that fit exactly what I was looking for. When we couldn't find the right replacement, there was no pressure or hassle. They honored their return policy, took the vehicle back without any issues, and refunded my down payment exactly as promised. Even though the first vehicle didn't work out, the customer service was exceptional, and that's what I'll remember most. They treated me with respect throughout the entire process and made what could have been a frustrating experience incredibly easy. My family has had another great experience with CarMax as well. We sold my son's car to them, and they offered significantly more than anyone else. The process was quick, straightforward, and transparent. They paid off the remaining loan and handed him a check for the difference before he left. Buying or selling a vehicle can be stressful, but the team at CarMax Gilbert made both experiences smooth and hassle-free. I wouldn't hesitate to do business with them again, and I highly recommend asking for TJ Schlake if you're shopping for a vehicle.

    Overall, I had a good experience purchasing a BMW from CarMax Gilbert. One of the biggest…read moreadvantages is the no-haggle pricing policy--what you see is what you pay. There was no back-and-forth negotiation, and the entire purchase process was remarkably streamlined compared to traditional dealerships. From start to finish, it took a little over an hour to complete the paperwork and drive off the lot. Llyah was excellent to work with and made the buying experience smooth and stress-free. After purchasing the vehicle, I took it to a local BMW dealership for an independent inspection. They identified a few concerns, including tread depth that was below acceptable standards on three of the four tires and an overdue cooling system flush. The BMW service department suggested I contact CarMax to see whether they would address the issues. A few days after reaching back out to CarMax, I was contacted by Alexandria from the service department. She explained that CarMax generally does not perform preventative maintenance based on age and instead follows mileage-based maintenance guidelines. Because the vehicle had not reached the mileage threshold for a cooling system flush, they declined to perform that service, even though it had been more than four years since the last one. However, CarMax did inspect the tires and ultimately determined that three of the four did not meet their sales standards. They replaced all three tires at no cost, including mounting and balancing. I was surprised they did not feel an alignment was necessary, as I've typically had one performed whenever new tires are installed, but I appreciated their willingness to correct the tire issue without any pushback. Another issue surfaced a few days after purchase when a sour odor began coming through the vents. While trying to locate the source, I discovered a decomposing rat in the vehicle. Combined with the tire situation, this left me with the impression that the pre-sale inspection may have been more cursory than thorough. Despite those concerns, I was impressed with the professionalism of the staff, the efficiency of the buying process, and CarMax's willingness to resolve significant quality issues after the sale. The customer service was excellent throughout. That said, their vehicle inspection and preparation process before putting cars on the lot could use some improvement. If those areas were addressed, this would easily be a five-star experience.

    Biggies Auto Repair - carbuyers - Updated July 2026

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