On a road trip and wanted something quick and easy for lunch. One of the riders hadn't been to a…read morePortillo's before and wanted to try it. This location had plenty of parking and seating, so that was a big plus. Service was very quick here, even though it was pretty busy. I decided to try something new and got the beef bowl, which was basically the beef sandwich without the bread. I liked it, even though it was pretty liquidy (it is an Italian beef, after all). Easy in and off from the interstate and quick made this an excellent road trip stop.

The kiosks are a nice addition so that you don't have to wait in line to order, but I had cash and…read morehad to walk up to the first cashier, who was very helpful, polite and friendly. I ordered the 2 hotdog meal and she let me mix them up: 1 Chicago Style hotdog with one Chilidog with extra onions. I also got crinkle fries and an Arnold Palmer to drink. The vibe (ambience) was nice. They were playing big band & jazz music from the 30's and 40's. Good stuff. I usually don't sit down inside and eat there, but go through the drive thru, but I don't regret taking a moment to enjoy a good hotdog and relax. Check them out when you're in the area.

Manger Bryan and Trish , were very helpful and nice , great customer service . My…read more Experience was amazing. I'm also a shareholder of Portilos so it gives me joy, knowing that there are great people who work for the organization.

Food was amazing as usual…read more.. Dining area was very dirty... Condiment Stations were close to empty.... Staff need to control the unruly BETTER or just toss thier asses out... Guess it's my fault for stopping at 2200....

I can now see what all the hype is all about. This is a local staple for a reason. When I arrived…read moreit was crazy packed! People were everywhere. I ordered my meal from the kiosk. My food took a long time. Probably about 20 minutes or longer. But it was so worth it. I ordered a dog, fries & cheese sauce, and a bottled water. I devoured it all. The taste was unreal. It was the best hot dog I've ever tasted. The quality of the meat was perfection. When I bit in the sausage, it would snap back. The flavors were complimentary, everything paired well together. When I'm back in the Chi, I will be back. I'll just prepare for a long wait.

Another great location and actually I think the best yet. I've been to multiple locations over the…read moreyears and they never disappoint. The wife and I this time got: Chicago dog (fully loaded) - dog is always good but I'm never a fan of all the toppings as it sogs the bun. It's still good but the wife loves it. Italian beef - here is where I feel they shine. The meat quality, bun, peppers, side pickle...all the flavors all come together so well it's a closed eye chewing in slow motion moment! Service was great (with a smile)! Also, a very cleanly restaurant makes Portillo's a must go for me. It just makes you smile!

Very easy ordering processed online. My food was ready by the time I got there. First time in…read moreChicago for a quick 48 hour trip. So I decided to try the Italian beef and the Chicago hotdog (plant-based). I ordered the regular size Italian beef and could only eat half. The inside was very spacious. A lot of decor on the wall. Ample seating. Also ample parking. Because I ordered my food online, my interaction with staff was very limited, but they seemed pleasant overall. It was nice trying tastes of Chicago. I would recommend if you're looking for a fast food burger/hotdog establishment.

Purchased my usual 2 hotdog special and tried the Italian Beef special…read more I was satisfied with the hotdog special and very upset with the Italian beef special. There was very little meat in my sandwich. They asked did I want the 6 inch or 10 inch. I ordered the 10 inch but received the meat of a 3 inch. I will check the sandwich before I leave the drive-thru next time. I will never return if they treat their customers this way. I am dissatisfied with my purchase

Food is good! I enjoy the service especially the salads and the hamburgers. Plus the Italian beef…read more The only thing is they cook the onion rings to hard.

We have portillos in Phoenix so portillos isn't necessarily a place I miss and have to go back to…read morewhen I'm in Il, but I enjoy it when I do! We ordered online and went to pick up! I used to get their veggie sandwich but they now have a veggie dog instead so I tried that! I also saw they had a sauce flight and I love sauces so I tried that with fries. Order was ready on time, easy pickup! The sauces were not bad, but the veggie dog was really good! Everyone else enjoyed their food as well! Always a great fast food option!

It's portillos. It's delicious. We like this location but have been to so many different locations…read more Food is hot, not a long wait, we love the inside theme and decor. Workers are friendly. Prices are higher but all fast food is unfortunately. We cut out a lot of fast food and junk food so this is our treat and I'm happy to get it once in a while. The hot dogs are the best but these days are on the drier side sometimes on the outside but the insides are still juicy. Can't go wrong with a cheese dog or Chicago style. My go to used to be ketchup and onion Bf always get a chili cheese dog and likes it. The beef is delicious. Charbroiled burgers are exactly what you want if you crave a burger. Not thick patty, that grill taste, the BEST buns with fresh crispy lettuce and mayo. Grilled chicken sandwich was always my go to but it was a hit or miss eventually after some chewier fat pieces. I'm not a thick / cake chunks shake person and only tried the chocolate shake once I think but people rave about them. Onion rings and fries are the bomb.

I ordered a hamburger and an order of onion rings.. $13!?…read more YIKES buuuuuut..the burger was juicy Onion rings were crispy and hot! Sooo ..at least the food was good!

I had never tried the ribs and they did not disappoint. Always have hot dogs and italian beef…read more Sevice was slow, big change from 90s and 2000s, but still love the food and vibe

Oh No! We had a bad experience!…read more Checking in on a horrible experience for one of our Diamond Level Pro Drivers With no obvious indication, they claimed the line was closed in the middle of the day with NO LANE CLOSURE SIGNAGE AND NO CLEAR INDICATIONS And to try to avoid the situation, they directed the driver away and refused to resolve the direct offense from the entire staff including the General a manager by the name of John What a miserable person We will update this review accordingly They could not be more unprofessional The staff was rude and the general manager was miserable He stormed in to get involved with a bad attitude Not our driver's fault Completely close a lane if you must The driver had no problem entering the line Waiting to hear their corporate response Our driver went to Another location with no problem and had a great experience with a great meal Too bad This is pretty self explainable and not at all what we would consider to be acceptable Awaiting your response

Very sad to report our hot dog buns all had mold on them! Big enough to see the blue color from…read moreacross the room, but they're unable to see it in their hands when preparing the food? I wonder how many people got sick from this.. Also more disappointing that it was a Friday afternoon. To get moldy buns when they're busy?!? Makes me not want to ever eat the food here again if they don't care about their customers health. Stay away! Make the drive to Bolingbrook or something instead. (Edit) So we called this location to let them know, and they tried passing this off as spots of relish. Relish is green, these spots were blue. Very VERY disappointed with this location. We've made it home before to see a few items were missing, it happens. But for the manager to push back about moldy buns? Steer clear of this place.

Always a top notch experience. Of course the Chicago dog…read morealways hits the spot and the Italian dog did not disappoint. The shining star is the chocolate cake shake; delicious. I only wish they were served with Boba straws to get all the goodness. Fast drive thru is a plus in a late nite.

I visited this Portillo's on Canal and Taylor after stopping at the Chicago Central Carrier Annex…read morePost Office, then headed toward the west side of Chicago. I am always ready to visit Portillo's, so I keep my birthday gift card that was given to me handy. This location's brick design reminds me a lot of the Niles, Illinois, restaurant where I had my very first Portillo's experience--and little did I know it would become one of my favorite places to eat in the city. Before I even entered the drive-thru, I already knew I wanted to order the plant-based garden dog. As a vegetarian, it makes me happy that Portillo's offers this item, which is a hot dog made with 100% plant-based protein and crafted for them by Field Roast. I have ordered it many times, and even purchased it at Whole Foods. It looks and tastes just like a real hot dog! After a very short wait in the drive-thru, I was headed toward the main window when an employee approached me with my order, and I was well on my way. A shout-out to the employees taking orders and working within the drive-thru area, who make the ordering process go so smoothly while at the same time enduring hot or cold temperatures. Thank you very much for your patience during my ordering experience; it is highly appreciated! Okay, the garden dog smelled wonderful after I unwrapped it to take pictures to share on Yelp. No matter how many garden dogs I have, my mouth still waters before I take my first bite. With each bite of this plant-based garden dog, poppy seeds fell from the bun! Anytime I eat one, my goal is to finish it without letting any toppings fall out--a skill I have mastered since it is a favorite of mine. Here is a tip! You must grip it from the top and open your mouth wide as you take a bite, or else you will get toppings everywhere, teehee. It is never a disappointment, no matter which location I order it from, whether it be Portillo's in Forest Park, Niles, Skokie, on Addison, or now Canal and Taylor! Need I say that I enjoyed my meal, as I clearly indicated in this review of this Portillo's on Canal and Taylor? Now that we are no longer strangers, I will more than likely visit again whenever I am in the area--most likely after leaving the Chicago Central Carrier Annex Post Office. ~ Stay fiercely focused. ~ Thomas G

The chopped salad used to be the salad to get. Now the price is $14.00 and they have lessened the…read moreamount of additions such as tomatoes, chicken, pasta etc. For the cost that's ridiculous. If I knew I wouldn't have gotten it. The cover that holds the 2 dressing takes away from how much they fill the salad. No more. I'll stick with the cheeseburger.

I have been here many times when it opens, ordered inside and wait. Only about a 5-10 min wait. The…read morefood has been good hot and tasty. I got the cheddar beef croissant, fries, onion rings,

I've been looking for an excuse to come to this Portillo's forever since it opened. I assumed I had…read morethe perfect chance to visit after getting a free coupon for an Italian beef sandwich from a hockey game I went to months ago from a Portillo's promotion. Mind you that my card was valid until the end of 2026. The people at Portillo's were telling me that my card voucher was expired though it was not. The worst part was is that it took me 30 minutes just to get up to the lady to ask for my food too. Just to be the client and even get out of line in the end wasting my time that I won't get back. It's supposed to be a three-lane drive-thru and the traffic is more backed up than Interstate 55 heading towards Chicago just to be able to obtain your food anyways. After experiencing this, I will not be coming back to this Portillo's. If I do come back there better to be an area for me to walk in and order my food and not sit in the Drive-Thru the entire time.