Wish I could give a few bonus stars here, beyond 5/5. Just amazing service all around…read more They responded to my request promptly, and it turned out that Sufian was only about 10 minutes from us at the time, so he showed up and got to work. In no time at all, he diagnosed and fixed the issue with our AC drain line and, on top of that, explained everything to me and showed me how to fix this same issue myself in the future. As if that wasn't enough, he pointed out (politely!) that we were using the wrong size furnace filter--and replacing them more often than needed. He told me what size we should be using, and why, and where to find them. I could not be happier with these guys, and will absolutely be using them again for any and all of our HVAC needs.

Great job, fast install and price right where they said. Good initial meeting where everything was…read moreclearly explained and took care of rebates.

We got home late Sunday afternoon from vacation and our air conditioning was out…read more We called Precision and Moses Garcia answered our call. He came out Sunday night and figured out the problem. He was able to get our unit running again even though he did not have the exact correct parts. He explained everything to us and came back the next morning with the correct parts and fixed it. We were very impressed with the service, price, and quality, and how professional he was. Highly recommend them.

I'm not a big reviewer, but I had a very not good experience with this very highly rated business…read moreand I feel like warning others is appropriate. We recently purchased a home. The sellers had installed 2 new direct-to-consumer brand (Zokop) heat pumps with 4 heads (2 for each) in the home roughly 1 year ago (they are not providing records, but this is a reasonable estimate). After move-in, we noticed an error on the head unit in our son's room. Precision had previously repaired a broken AC at my small business 2 years ago. It was a good experience then, so I was excited to hire them again. They sent 2 technicians to our house, Edgar and Dylan, to service the units and diagnose. Long story short: Dylan broke the fan in one of the good units, which was maybe a year old (per Edgar's estimation based on some technical detail about Freon...you'd have to ask him) and previously working perfectly. He stuck a probe thermometer in the unit to check its efficiency and then caught the fan blade with it as he pulled it out. There was a CRUNCH and 3 bits of plastic fell out. He said "what was that?" and otherwise shrugged it off. No apology. No taking of responsibility, no solution or assessment offered. Completely unprofessional. I stayed calm, paid for their service, and got them out of my house. They assessed the issue with the other unit to be a Freon leak and quoted for repair. Shortly afterwards, I did a small amount of googling and concluded it was likely the fan. The following week, their office called to schedule the leak repair and I asked to speak to the service manager. His name is Wendell. He asked for a photo of the broken pieces (same one I'm posting here) as well as a photo of the label on the unit, which I also provided. He said he'd see what he could figure out. 1 week went by, I called back, he said he couldn't find anything about the unit or source parts, but if I find the part, they could install it. Not a good solution. I stayed calm and said I would think about it. Here's the thing, I'm also a repair-based contractor. Sometimes, I make a mistake and break something. We're all human, but our mistakes are our responsibility. I can't imagine breaking a customer's perfectly good thing and then just acting like, well, nothing I can do. Total BS. You can't find the part? Buy us a new unit. Too expensive? File an insurance claim. You came into my house, broke a new, working thing, and then left me high and dry. Completely unacceptable. Anyway, I thought about it, decided I don't want these clowns in my house again, and I don't want to keep asking them to act like adults with a sense of responsibility. I hired another company to fix the freon leak. They charged $100 more than what Precision quoted me but also did the assessment and repair the same day. That technician verified these pieces are from the "blower wheel," which is just another word for fan. I still have not resolved the issue with the fan Precision broke. They have a responsibility to make this right, but I'm sure it's on nobody's to do list. Maybe they read their reviews?

Super happy with the central hvac upgrade to our dated ranch style home. Game changer.read more

Our gas fireplace was in need of some serious TLC. We had a hard time getting it turned on even…read morewith the switch and it no longer stayed on (it would auto shut off pretty quick). It really needed a good cleaning. They took it apart carefully and cleaned all the pieces/parts. Did a thorough check of everything to make sure there were no leaks/damage. The tech was very knowledgeable and kept a clean working space. I appreciated that he cleaned up after himself and was all done within 2 hours (gone and out the door). The price was reasonable for the state our fireplace was in. I would definitely recommend this company and plan on using them again

Brandon was out a couple of years ago to replace our furnace and he was a pleasure to work with…read more He's very knowlegeable and was very patient with all of my many questions. This fall we wanted to add a heat pump and I didn't hesitate to call him for it. He did a great job, there weren't any problems, and I feel confident in his work. It's been very nice working with him.

With trades work you often have to ask "do you want it done well, do you want it done quickly, or…read moredo you want a fair price?" Trusted Choice is one of those rare companies where I never feel like I have to compromise in any of these areas. I have worked with Brandon at Trusted Choice on a number of HVAC repairs/projects over the past few years. I manage two properties and have central air in my home so I frequently work with electricians, contractors, plumbers, and technicians. Brandon is professional, punctual, and thorough. He does excellent work at a fair price within the timeframe he quotes, and takes the time to explain the intricacies of the issue at hand, which is important for people like myself who want to understand the systems that power their properties. He helped me keep my older system running at my house up until it finally kicked the bucket and required a full replacement. When we talked through the issues, I already knew the longevity limitations of my old system and so when the news came that it was time to replace, it was not a shock and we were able to formulate a plan to remedy quickly. I will continue to call Trusted Choice for all future HVAC work because I know I will get prompt, professional, fairly priced service.

After having some issues with our HVAC installation a couple years back, I was very pleasantly…read moresurprised by the lead tech James and his trainee, Chris R. Who did our annual check up. They arrived right at the beginning of our service window and did a spectacular and meticulous job checking and cleaning our blower until as well as cleaning the AC unit outside. The throughly documented and explained the service and walked through the recommendations on what to do in the future. It's nice to see such knowledgeable and personable folks in the field that know what they are doing and explain things honestly. Great work, guys!

Disappointed with the pricing structure!!! I was robbed IMO!…read more The plumber who came out was professional, and the work itself was fine, but the final charge of $655 did not fit the issue. The problem was a straightforward bathroom sink leak that required a basic P-trap replacement. It was highly visible, very easy to diagnose, and the repair was not complex or over the top. While I understand companies have overhead and trip fees, charging over $600 for a minor, routine fix feels excessive. The quality of the physical work was a 4, but the value for the price is a 1. I would recommend asking for a firm upfront quote before letting them start.

Randy and Tyler did a Furnace and Air Conditioner combo for my old house two and a half years ago…read more It was a professional and clean job. They explained work and steps clearly. Last week, I needed a new furnace in my friend's house where I reside now. I called and mentioned that I was an old customer. I wasn't so sure if they are still the same company or they still remember me. I waited for two days assuming Randy would be super busy. He called back, arranged on-site estimates, emailed back the proposal in 2 hours. We conversed for the pricing for 2 more days. In 3 days, I have my brand new Lennox furnace installed by Tyler. Again, clean and professional. I would recommend them to anyone who would ask me.

Went and saw the work they did on my friends AC that stopped working. The capacitor was left…read morehanging loose by wires instead of properly on a bracket, and on top of that, the AC stopped working within a month of service. When both her and I called Supreme Service to get a service log of what they replaced, they wouldnt even return any of our phone calls even though we accidentally got disconnected. I texted and still no response. At least tell me you are busy but that you will respond in X timeframe.

We had an exceptional experience replacing our A/C and gas heater with a state of the art Heat…read morePump. The team was thoroughly professional from the initial quote through installation. Trevor and Casey texted us when they were on their way. They arrived on time and completed the job in one day. They were ingenious in finding work arounds to our 30 year old system. They were respectful of our property and outside plants. They cleaned and vacuumed their work area. Trevor took time to explain the new internet enabled thermostat and had us demonstrate that we could change the setting and schedule. Trevor provided me with a detailed schedule for home maintenance on the system and gave me some tips on troubleshooting. Oregon Climate Tech was fairly priced and provided outstanding value. I highly recommend them.

I could not say enough how great this company is. Great…read moreprice! Great communication calls back right away.! Very punctual showing up! Great advice to save on cost! A++++++++++++

I recently called Fredy for a second opinion after another firm tried to sell me and relocate a new…read morefurnace because they said my current one was too difficult to make large repairs to. They then "condemned" and shut it down based on a CO reading of 1 ppm. After they presented me with an incredibly expensive estimate and applied rushed sales pressure, Fredy came, said the furnace was fine and that the CO reading was not dangerous; furthermore, he didn't even charge me for his visit. When a third company completely confirmed Fredy's opinion and found no CO, I can highly recommend Fredy for his obvious knowledge and honesty! Martha

This is the second time I've hired Fredy and it was another great experience. He bids the job…read morehimself (doesn't waste a ton of money on sales/marketing), and is totally straight with you and not pushy. His work is top notch and usually a lot less expensive than the big guys. This time he installed a mini-split heat pump for my garage office reno and was super accommodating, allowing me to find ideal placement and the exact unit I wanted (most other companies just had one you have to go with). Prior to this job he helped me with an urgent water heater replacement which was also great and still going strong. Highly recommend.