We stopped here for the first (and last) time recently when we were in the area visiting. The first red flag was the loooong wait for the car in front of us to get their order. We ordered 6 turkey Cuban ciabatta sandwiches, 3 with mustard and 3 without. The girl taking our order heard the order correctly because she repeated it back to us. After waiting a long time for our food, we were eventually asked to pull ahead and were told someone would bring out our order. After finally getting our food, we drove to our destination without checking the bag. (A mistake.) When we opened the bag, there were only 3 sandwiches, not 6. We called them and they told us we ordered 4 sandwiches but only paid for 3. (As I mentioned above, we ordered 6 and the girl repeated the order back to us when we placed it.) Since we still needed the food, my husband decided to go back and get additional sandwiches. However after we hung up with Biggby, we discovered the sandwiches we DID get were ham sandwiches, not turkey as we ordered. So my husband returned to Biggby and ordered 6 turkey sandwiches that he was fully expecting to pay for. At no point did we ask for anything free. While he was there, he mentioned to the staff that they had given us ham sandwiches instead of turkey. Their response was "you'll have to bring those sandwiches back to show us". Again, he was not asking for replacements; he had ordered 6 more sandwiches that he was expecting to pay for. In other words, they didn't believe they messed up our order. At that point, my husband gave up and went elsewhere to get food. I have a strong suspicion they gave us someone else's order the first time around. If that's the case, I know that mistakes happen. I get it. My problem is with the way the whole matter was handled and the staff's attitude towards the situation. As I mentioned, we were visiting in the area and will probably be returning a few times a year. However, there will be no return trips to Biggby in Coloma. read more