I've been going to this location for years as I live only 3 miles away. There have been times when theyve had great people and thus great service. That is clearly a thing of the past and speaks volumes for management and ownership. Today, Memorial Day, I was thrilled to be the only car in the drive thru line. There were 4 cars in the parking lot, and 3 employees. Odds in my favor for quick service. One might thinking getting a cold brew with no line would be simple, quick and easy! No lie, it Still took 10 minutes! There is no valid excuse!! Last week I was in the drive thru line for 27 minutes! Again, there is no excuse. Potential customers may consider other options even if you have to drive out of your way! read more

Never went inside Wich is why I left a 4 star review but I love there coffee they do a good job making it fast and efficient and the people who work there are friendly read more

They are always rudely questioning the coupons I present instead of just scanning it to see if it's valid. And always asking for tips putting customers in an awkward position. They have a tip jar out so I'll put one in if I want! read more

I have never left a bad review for a business but I have been extremely disappointed in my experiences at this location. This is by far the worst BIGGBY I've been to. I've been there six times and not once has my order been fully correct. My drink has been wrong every time. Caramel and or peppermint is being added when it shouldn't be. Regular milk is used instead of oat milk and "extras" are not being added even though I am being charged. My food has been cold all but one time. The service is quick but quick service for the wrong drink and cold food is just unacceptable and incredibly disappointing. I will not be returning to this location. read more

Waited 15 minutes for 3 cars to move through drive through only to be told they only had 2 kinds of bagels, and couldn't do sandwiches at all. Charged me full price, and total time to get one everything bagel and a smoothie was 25 minutes and cost almost 10 bucks. Go to Starbucks. read more

This is my go-to Biggby so it's kinda upsetting that my order got messed up. Ordered two of the featured seasonal drinks one was the Vampire Creme freeze and the other was suppose to be the caramel apple blast. Kinda disappointed because I'm not really big into fraps and was looking forward to try the new energy blast, the other one is for my wife but I guess she got lucky lmao ‍ read more

My sister in law and I stopped by around 12:30 this afternoon and a very kind young man was working the window. He was wearing a Detroit tigers BIGGBY shirt and his service was amazing! He was smiling the entire time! read more

Fun, quick and friendly service. Went through the drive through. I came from across the street and the drive for the drive thru wasn't clearly marked. Got my order in and waited about 8mins before I drove off. The drink was made very well. read more

BIGGBY COFFEE - a coffee cup in a cup holder - Coffee & Tea Near Me - Caledonia, Michigan

coffee is good but I don't like being asked if I want to add a tip (I always do but hate when it feels obligatory). Not good customer service to put your customers on the spot. read more

Got charged for sweet foam but didn't even get it... they forgot about it. To be honest I don't even care about the price but my drink doesn't even taste good without it, and I tried to call to fix it but they don't answer the phone. Called 3 times... read more

Such a cheery and friendly staff! Even on their busiest days the team will make sure every customer is greeted and helped in a friendly manner. The environment is clean and cozy. I've frequented the drive thru a lot more lately but have worked from their outdoor seating in the past. I like my coffee simple and I still enjoy the choices I have in brewed coffee. Sam is my favorite; always calm and friendly. He is a great way to start my day and set the tone. read more

don't go insid during busy hours as they give all their attention to the drive through... twice now that its taken 25 minutes to get our orde, which was wrong both times. read more

I do enjoy Biggby, but my last 5 drinks that I have bought at this location have not even been close to full. If I'm paying $5 for a drink I should get the full amount that I have paid for. If I go back I will make sure to ask them to fill it to the top. If I've gone 5 times within a span of a year then that means that this happens to others as well. This was my most recent beverage and as you can tell it is over an inch shy from the top. Not okay. Side note, I never get whip cream and forgot to say no whip, and even without whip cream it's always way less then the size I order. read more

BIGGBY COFFEE - a hand holding a cup of coffee - Coffee & Tea Near Me - Caledonia, Michigan

Came in to get drinks one morning. Forgot to make my sisters drink. We were there for 20 minutes. I got an iced americano and it was terrible! The shots tasted burnt. They made my drink wrong two times. I felt bad to send back again so threw it away before leaving and going to Starbucks... read more

This used to be a good Biggby with quick service. But lately if there is more than 3 cars in line, forget it. You're waiting for 15-20 minutes and they are probably out of something. Just seems to have gone downhill quickly. I understand COVID changes things, but the slow service is just terrible. read more

Great service and appreciate the support to service members! My daughter loves the Teddy Bear.

My sister and I take a trip to this biggby everyday! As a whole probably a four! A few of the workers are just okay but my five stars go to Trisha!!! She's amazing! Every time I come she's so welcoming and friendly! I'm active duty military and she informed me I could get a free coffee when I come this biggby which is different than any other biggby I've been too! No other biggby gives me a discount (not that I need/want/or would ever ask) but Trisha went out of her way to tell me about it one day during a friendly conversation! She's so nice and def the nicest barista I've had conversations with and my sister and I get coffee every morning! Highly recommend this biggby! I especially if Trisha is working!! read more

I have been to this Biggby about 10 times. Each time it has been a surprisingly long wait. However this last visit is what causes me to rate. This last time I pulled into the drive through at 12:30. There was one person ordering in front of me and nobody else in line. I needed a gift card. After waiting behind the car in front of me to get my order for a few minutes a car in pulled in behind me and ordered. I got up to the window 14 minutes after I ordered! The person in front of me got 1 item in a bag. Sandwich or something. I thought to myself maybe there's only one person in there give her a break. Once I pulled up to the window I thought this will go quick I am only getting a gift card. I then noticed there were four employees working. FOUR. Not one of them came to the window to greet me/get me the gift card/ apologize for the wait. I then waited for 7 more minutes! As four of them just continued to make drinks. After that 6 minutes she came to the window and started handing me drinks. I said no sorry just the gift card. So clearly she started making all the drinks for the car behind me before getting the gift card. Which I'm not really sure why because there were three other people available to make drinks. Available. Not busy. I know this because after I got my drink I pulled around to see how busy it was inside because I was just shocked at how long it took. There was ONE COUPLE inside getting 1 drink each. So there was 4 employees working behind the counter and it took me 21 minutes to get a gift card for me and for them to make 1 sandwich and 4 drinks. That's literally 3.5 minutes per an item if only one person was working. They had FOUR. They need to be trained better in customer service and overall efficiency. I will not return to this location again. read more