I usually don't complain but they had a long line on both side which I don't mind the wait. I was reading my book.A worker came to my car and asked for my order. I got to the window gave my number and card to pay. Got my coffee and left. My drink was heavy when I was drinking it and finished it down the road. I looked at my drink it was 90% ice. They didn't put enough milk and just dump ice in it. I would honestly want a refund or a free drink added to my number. This is one of the location I will not go anymore. Love my Bigfoot coffee stand but this location is not it. read more

Bigfoot Java - 24oz - Flavored Latte vanilla - Coffee & Tea Near Me - Auburn, Washington

Been to a lot of Bigfoots nearby, and this one is by far the best. Eliana was super friendly and made the experience great. Definitely coming back. read more

Bigfoot Java is my fave. Customer service is hit or miss which is my the reviews are lower the Dutch bros but coffee is way better here than Dutch gross I mean bros. read more

Definitely my favorite location!!! The girls are always professional and fun. I'm super picky about my drink and they have never once made me feel like I'm being too picky. By the way, I'm very picky. Love the girls there. The manager is amazing. Even when I hadn't been in for months (I was in car accident). They still remembered me when I finally did return and even remembered my two different drink orders. Thank you guys for always bringing a smile to my face read more

Bigfoot Java - Coffee & Tea Near Me - Auburn, Washington

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Morning crew it is horrible (5:30am)!! I'm always asking for non spicy sandwiches for my kids, always with a no for answer right away, when there's other girls that tried to go and look in the back, very unpleasant and rude ladies, not really a very good customer service! Comparing for the afternoon crew they are amazing! read more

Bigfoot Java - Coffee & Tea Near Me - Auburn, Washington

Service member Malgory was not approachable.. customer service was not friendly. They seemed to be sleeping. Didn't ask if I wanted whip cream to my Sasquatch Cereal drink... was looking forward to having the sprinkles. My experience with this representative could have been better. read more

the drinks are always good. london fog, mythical mocha, italian soda. and the service is always fast even if theres only one person. the ambiance is chill. always ask for stickers read more

Bigfoot Java - Coffee & Tea Near Me - Auburn, Washington

Literally the nicest people ever I don't go to the Bigfoot in Algona cause their always rude but this one is so much better literally the nicest people ever read more

I love Big Foot Java! I must admit I've probably spent way too much money here, but I love the gals that work here, Jade and all of them! Jade is so sweet! She calls me mama and all the gals know my drinks by heart and they are not simple drinks to remember as I am a pretty picky coffee drinker & I especially like my blended drinks a certain specific way. God bless their hearts. THEY ALL work so hard and also kinda weird hours, yet they are always so kind to me. ~I know a couple of them are kinda shy type personalities but Jade and the new blonde gal, (gosh I can't think of her name-she's new) ; She's went out of her way above & beyond to make me an awesome new drink recently!! Another gal tried to remake it for my Free drink but (ugh) it didn't taste at all the same.. but it's okay. She said she wasn't sure & I could probably have taken it back had I wanted to as I hadn't left the property yet. I need to quit going there so much probably- ~Except, when I do need a caffeine fix, or, just a nice sugar free blended Matcha, ~It's nice to have a place like that so close by that's open 24/7!! =) My daughter-n-law also works at one & she is amazing too at making the drinks.. I wish she worked at the one closer to me tho. This is the second time she's worked there and she loves it as well~ They are good about working with your hours and schedules! Thank you #BF-JAVA for always being open for us and kind to us!!~ 5+Stars for sure!! read more

Super nice ladies, but got home and realized my drink had a hair! Ew please do better big foot, I was really looking forward to my Red Bull. Favorite part of the day, ruined. read more

Bigfoot Java - Coffee & Tea Near Me - Auburn, Washington

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This location is my family's go-to coffee shop. Bigfoot Java is a staple in the PNW and for good reason, most of their locations are open 24/7, the staff are always friendly, and the coffee is always good! One thing to note is that a lot of their drinks run on the sweeter side so if you like your drinks milder, I would recommend asking for half the flavoring. read more

I was looking a sweet not non sweet ice tea and the lady help me with options what what to get. Please note drive windows should always show this kind of customer services. I went with the mint tea with non Sweeten peppermint... it was good. Keep smiling ladies . read more

Went to this location at 8:30 am. Worst services ever. Barista was rude, ( pink haired girl) they were playing (blaring ) nasty music, too many N words and F bombs in the song. 1 car in front of me and it took 15 mins after the girl got her drink to order, gossip on your own time. I Do not recommend this location! A st in auburn read more

Always friendly service and great drinks here. You can enter from both sides of the stand.

Since I have all this time sitting in line, I might as well write a review. Started as the 4th car in line, been 25 minutes and I still haven't gotten to the window to order. This will be the last time I personally spend $6 to spend 40 minutes in a line. If I wasn't trapped between 2 cars I would have left a long time ago. read more

I've been to this location about 4 times and the girls are always pretty nice. I'm a little upset that nobody told me about their loyalty program... You'd think you'd be informed or asked when paying. The coffee tends to be a bit too sweet for me, and their frappes are kind of bland. Better than Starbucks, but I prefer Java Junction a couple blocks up! read more

Bigfoot Java - Giant spider who lives on the menu. I have named him Jerry. - Coffee & Tea Near Me - Auburn, Washington

A good go to coffee and more stand. Close to my work, convenient for me at least. Ordered an iced vanilla latte with coconut milk. Tasted good, lasted me awhile and even having sat a bit didn't seem watered down. They have loyalty cards. Definitely returning, maybe not my daily but I'll return. Barista's are friendly and make a good drink. read more

Went in there and had several orders to fill, the daily run to a coffee stand for co-workers... I gave them my list and both girls worked on my order which made the wait under 10 minutes! AMAZING! I ordered for myself decided to be different today... found out not only do they have their own milk but also there own energy drink.... ON TAP! So I ordered the raspberry energy drink.... Omghee by far better than red bull or rockstar! And I love my rockstar! This experience was by far the best I've had at a coffee stand when placing multiple special order drinks.... my coworkers were impressed that their drinks were not messed and the price was very reasonable. Also, found out that I've earned a free drink. ... collecting points on their java card! Thank you A st BigFoot! Keep it up! See you next week. ;-) read more

Bigfoot Java - Go good didnt save any to share! - Coffee & Tea Near Me - Auburn, Washington

If you have places to be dont go here!!!!! 2 cars ahead of me and it took 20 minutes!!!!20 minutes for 2 cars the staff is nice but the wait is eternal read more

Had a long wait, even though there was only one car ahead of us. Then, once we got up there to order, they decided to wait on the other side. We sat there for quite a while. Then, finally got our order and that was kind of slow. Good coffee...just slow, very slow. read more

They keep raising their prices and the quality keeps getting worse. Bigfoot used to be my favorite but every time the drinks are disappointing and are not worth the price. Staff is friendly. read more

I was in desperate need of coffee for a semi-late drive back home (30minutes but still) and googled where the nearest BFJ was located. There was only one girl in the kiosk and she was friendly and sweet. Although we made the typical "How's your night going" chat, it didn't seem the fake kind most sales people make to take up time. BFJ is the best! read more

I wish I had good experiences like others. Unfortunately I didn't. Only 2 cars in line and it took 20 minutes to get a coffee that tasted like one I could make at home. The coffee tasted watered down. Not worth the six bucks. The girl was too busy talking that she forgot about the other customers. I'd rather spend my money for now on at Java Junction. read more

This is for all locations. I really don't know what is the fascination with this brand. I don't drink coffee and I've been to a few of them and always thought they had something more to offer than other coffee stands like better food for example, but no, to my surprise their selection of pastries is limited and they look like they've been sitting there for a couple weeks. Eeek! The coffee machines and floor always looks dirty. I've never seen any of the ladies wash their hands after handling money or using globes... They really need to step up their game. read more

Decided to try bigfoot java on my way to work this morning. I love a good white mocha so I thought I would give that a shot. It was so good! I can't wait to try more drinks from here. The girls are so friendly and even got me started on a loyalty card. I will be back! read more

I do enjoy Bigfoot Java. They have instituted a loyalty program, which is pretty nice. Two downsides to Bigfoot Java...they tend to be a bit slow and their iced coffee is just hot drip coffee poured over ice. But the service is usually very friendly and most of their drink selections are delicious. read more

Girls are nice, coffee is excellent. I love the 24 hr availability here. Just wish the drip coffee was stonger

I usually have excellent customer service. However, anytime I need to stop by during the week in the morning before work, there's a gal who looks a little older who is just cranky every time. It's like an inconvenience to make my coffee. Won't be coming back! read more

Great drinks, good service and fair prices

I just got back from vacation and am happy to be back in "Big Foot" land! I have always been a Big Foot fan, but this location has quickly become my favorite! The morning girls know my drink and often have it ready for me when I pull up. Everyone is friendly and the coffee is fantastic! Plus, you can't go wrong with their loyalty program! read more

I would give this place 0 stars if possible. Love big foot. Hate this location. I've been here three times and the girl with braces gave me a poorly made coffee the first time, a lemonade that was ridiculously sugary, and yesterday she gave me a chai tea with regular milk instead of soy. Thanks for making me sick. Lame. Not going here again. read more

i went to your stand around 5:15 am there where two cars i sat in line for 15 minutes waiting when i got to the window for 5 more minutes wile she is talking with car at other window then turns around and says whats up fowler with hands on her hips and makes a face at me if that the way you treat your customers i am done i have ben comeing there for a year but this is the last time you can take my phone number out of your customer base with is 253 2059245 you can look i was a every day customer at 6 dollars a day i will never bye from you again your server is mean and disrespectful read more

I have always had good drinks and service from many BFJ locations but last Sunday (8/4/13), my girlfriend and I stopped at Bigfoot Java in Auburn and got 2 blended mochas. After driving away and taking approx. 7 sips from the straw, I pulled small pieces of plastic out of my mouth from about 4 of the approx 7 sips. All were about 14" square but one piece maybe 2" long. I returned to ask for my $ back and the barista told me, "I can't give you your money back because that's company policy but I will make you another drink" to which I replied, "I don't want another drink, I want my money back." I went back and forth with her stating that I just want my $ back and her saying that she will make me a new one for a couple of minutes. Eventually, I just said, "If you can't give me my $ back because it's company policy, then give it to me out of your tip jar here", pointing at her half filled jar. Again, she told me that's also "against company policy." Finally, she told me to call corporate to get my $ back and I replied, "Okay, what is corporate's phone number" as I had my cell phone in hand and she said, "I don't know but you can go to their website and get it." At this point I was slightly past pissed and set my drink down and drove off. I went to another Bigfoot Java where the barista was very polite and gave me corporates phone number which I immediately called and left a specific VM as to what happened with a Regional Manager and then called back and left a VM with their customer service. I expected to get a phone call back by someone from Bigfoot Java by Monday (8/5) at the very latest to resolve a complaint about multiple pieces of plastic being in my drink that their inconsiderate barista made me and possibly get my $5.?? back. As of today, (Thur 8/08 at approx 1:35pm) no one from BFJ has called me. Now, I don't feel bad at all for reporting that location to the health department Monday evening which I might add, called me Tues evening saying that they had just inspected that location and it seems that the "caulking" on the inside of the ice machine was coming off and that they have been instructed to replace it. Nor do I feel bad about reporting them to the BBB a few minutes ago. All I wanted was my $5 back for a mocha that was full of plastic pieces. read more

I have been a loyal customer at this location for the past several months and have always had great service, until today that is (3/21/2014). I waited in the drive thru line for almost 15 minutes then when we were finally at the window the barista didn't even great us right away. When she finally did acknowledge that I was there she said, "my bad, wt ran out of receipt paper and I'm covering a shift." I can understand that things are different when covering for someone, so I ordered my beverages. She not only took another 15-20 minutes making 3 drinks, one of which was a child's. And Todd me that I needed to keep reminding her what I was ordering because she won't remember. Needless to say the service today was horrible and I won't be ordering any beverages from her anymore, especially since the only correct beverage we got (even after reminding her several times) was the child's drink. Definitely disappointed by today's service, 40 minutes is a ridiculous wait! The two cars behind us even just drive through rather than stopping to order.... read more