Don't get me wrong I love eating out of The Big Ying but the woman on the phone displays very bad customer service...
So tonight I phoned up The Big Ying wanting to order food,
I gave the woman my address and give her the order that I was hoping to place. I then went onto ask the price and she gave me the price, so I said "Are you serious" because it was very dear for only 4 items, she then said "Yes do you want it" and I said "No it's alright" and hung up the phone. I then ordered something from China Garden in Carrickfergus, I highly recommend it by the way tastey and affordable. My order I was hoping to get from the china garden "came" now that was ok we sat ate our chinese and realised we got no curry sauce, so we rang china garden thinking it was them who sent us the chinese. Turns out it was The Big Ying sending a order I did not place because someone from China Garden then came to my door with my order and I said "You must've got the wrong house mate" and he went on. So China Garden rang my sister arguing with her and my sister was very confused saying "We are sitting eating it" That's the moment we realised what The Big Ying done it all made sense why it was so expensive and why we didn't get no curry sauce. I rang The Big Ying and proceeded to tell the woman what the crack is and she began to get cheeky saying that what I am saying is "wrong" and "I didn't say any of them things" now I know what I said and I know what I done so I continued to try explain again but with a slightly raised tone because the woman genuinely started to piss me off. Then she interrupted me and started to twist my words saying "You just said that you placed the order and now you're saying I didn't" when in reality what I said both times was "I came on the phone hoping to order a chinese and I thought it was to expensive so I said are you serious and no it's alright then hung up" so when I pointed out the fact that she's twisting my words she said and I quote "Awk f**k off ya w****r" now as a customer I shouldn't be spoken to like that especially when she is in the wrong. I hope the manager see's this and fires her because clearly she is cancer to the business and attracts bad reviews.
So if you're into being talked to like a peace of crap and having expensive orders being sent to your house unwillingly! Then this is the takeaway for you! If not then just order from China Garden or Lucky Chilly at least their Honey Chilli Chicken isn't watery
Not to mention the Food Hygiene rating is only a 3 read more