Last saturday, my windshield cracked towards the end of the carwash tunnel. Immediately after, I…read morespoke with an employee who gave me the manager's # to call on Monday. So i waited monday morning to call and he didn't answer. I have been trying to call the store to get hold of the manager Anthony at two different locations for 2 days so that I can discuss this with him and left messages. I have been going back and forth calling the stores wenatchee and east wentachee. Everytime I call the employees would say he just left. Today I spoke with Dale at east wenatchee which I drove in person. First he told me to call and I said it didn't work. So Dale tried and it didn't work either then He told me he was at wenatchee location and I should drive there to catch him. so I drove there and I got there and employees said he was in the car. Anthon drove off and gave a hand wave shoo shoo( go away ) to the employee or me. That was extremely unprofessional. He can't even talk to me in person or on the phone. He can't even hear my story just keeps ignoring a customer. Why is he a manager? Employee saw what he did when driving off and didn't stop for the employee either. I am just blown away with the poor service from Jetpro's manager. The employees really tried their best to help but manager seems very shady. I really hope the owners see this, because we as customers shouldn't be having to hunt down the manager just to speak to him..

I had a great experience coming here in the past until they changed their belt that moves the car…read more My car stopped moving in the middle of the wash while the car behind me kept on going. The truck behind me hit my car causing paint damage. Accidents happen and that's a given, it's about the solution to the problem which in this case was not great. Directly after the accident I was told that Jet Pro "will take care of me" as they have been having issues with the new belt malfunctioning. I filled out paperwork related to the incident. After a few days I reached out to Jet Pro to be told that they have been busy as they had a lot of claims with other cars being hit and that they will get back to me as soon as they can. Few more days went by and I called again and at that time I spoke with the manager and was told that Jet Pro "will not be taking care of me" and blamed the incident on me. Stating that I hit the brakes while in the wash. I have gone through this car wash dozens of times over the past few years with no incident. Why would I hit the breaks this time? And at what point did I hit the breaks, when I realized that I wasn't moving and was told to pull forward out of the wash. Attendants did not react to the situation fast enough to stop the car behind me from ramming me. A little more space between cars could have been given knowing that the new belt was malfunctioning. Also please don't lie to your customers that you will take care of them and no follow through. I missed my opportunity to collect the other drivers' information who hit me from behind due to the fact you told me that you will take care of me and had the other driver leave. As much as I appreciate the hard-working attendants at this car wash, I will not be going back to any of the Jet Pro car wash stations. I'm still waiting for my membership to be cancelled. I think we are two months in. Please refund me for those months as the funds will be going towards the car repair.

This is our third cleaning with Highland. We have been impressed every time, they are professional,…read morequick, and do quality work. Would highly recommend.

Shane and Jose made my Pathfinder look like it just rolled off the assembly line. It's one thing to…read moredo a fantastic job, it's another thing to make the customer feel heard, important and respected. Shane answered all of my questions with no hesitation and with patience. I had a lot of questions. I will forever take my cars to them for detailing, ceramic coatings and anything needed for my vehicles that they offer. They were genuine and truly cared about my vehicle. Black is a hard color to work with. I just can't thank them enough. The value for their service was well worth it. Thanks Shane!!!

This place is permanently closed now. Too bad because it was a great place to have your vehicle…read morequick washed or detailed.

They should probably add a clause they close if the weather isn't looking great. Just unpredictable…read morefor customers. I really needed an inside detail because my manager is doing a ride along with me tomorrow and they closed shop at 2:50 vs 6 pm. I understand not wanting to be open if you're not making money but no customer likes that level of unpredictability

The place looks modern and nice but $18 failed to get my car clean. Even with a cursory manual…read moreprewash, the front of the car is dirty, each side window has a strip of dirt where the brushes don't touch, and many bugs remain on the hood (how? that part of the car gets more attention from the automatic wash than any other!). Now I have to go hand wash it like I should have in the first place. IDK why central WA car washes all suck!

First time. Pickup just drove up from AZ. Nice looking place…read morefrom outside. Gate attendant friendly. Car wash kit scrub person knew how dirty and said" I can't touch the bad spots as it's automatic" What? Go through. Park. Still bird poop on tonno cover of pick up. Car wash towels are not by cars. Free vacuum but will not return since twice through

My husband had a little too much fun at a wedding the night prior. All that fun ended up down the…read morelength of the pick up, all 15 feet of it, from rear view mirror to tail light. In the am we immediately headed to the nearest car wash to suds away our mistakes. Did the attendant laugh at us, absolutely he did! We went though the automatic car wash but remnants of last nights Mexican food and bud light remained. The very nice attendant sent us through again understanding our plight. Second wash got it off! Thanks so much, we will be less embarrassed now on our drive home of shame.

Tried paying for the pressure washer twice and both times didn't work and didn't have pressure at…read moreall. Thanks for the 10$ wasted

DO NOT GO THROUGH THE AUTO WASH!!!…read more My car received a huge scrap on the roof and it did not even clean the back. I'm so angry!!

This is for the dog wash station located with the car wash on Mission St…read more The place smells like dog poop because there is dog sh*t embedded in the rubber floor mats. The place is filthy.

I cannot really comment on the quality of the actual service, just the attempts to get an…read moreappointment scheduled and met. Twice I have requested appointments, once with no response at all to messages left. The second time I was able to set an appointment thru their scheduling function, but it resulted in a no show at the set appointment time. So I will not judge the quality of service, but their scheduling method is a problem. I will move on and give another business a try.

Got me in super last minute after doing an oil change which some droplets of oil got onto my…read moreseatbelt and seats. Did an awesome and quick job, removed all the oil stains and cleaned everything super thorough. Thank you!

Juan, and his team are the best at their craft. The detail…read moregiven to all nooks and cranny's. Excellent customer service!

I was extremely happy with the quality of work performed by this shop. Highly recommend.read more