If you're in downtown Boise, this is THE place for premium cigars! To preface, I am a very…read moreoccasional occasional enjoyer of cigars... certainly no aficionado. However, this location is absolutely perfect everyone, from novices (such as myself) all the way up to the most discerning cigar smokers. To start, the walk-in humidor is very large and is well-stocked with an exceptional variety of cigars at every price point. Sturman's carries a diverse selection from top luxury brands such as Padrón, Perdomo, Dunbarton, Oliva, Ashton, and SO much more. Additionally, Sturman's has a great selection of affordable cigars for those on a tight budget. I must stress that all the cigars here, from individual sticks to full boxes, are VERY well-priced. Outside of cigars, the shop also has a solid selection of premium pipe tobacco. Leaving the humidor, the shop carries a choice selection of cigar and pipe hardware as well as accessories including lighters, cutters, punches, humidifiers, luxury humidors, ashtrays, handcrafted pipes, and so much more. Just like their cigar selection, Sturman's catalogue of accessories is highly diverse, ranging from affordable (but high-quality) options all the way up to premium hardware brands such as Xikar. Trust me, for all of your cigar needs, Sturman's is the spot to choose. While not as large as the lounges at the Sturman's locations in Eagle or Garden City, the lounge at the downtown location is still excellent. The indoor seating area is very comfortable. The four, leather chairs are comfy and the indoor seating area is extremely quiet, well air-conditioned, and equipped with fans and air purifiers making the overall smoking experience very pleasurable and relaxing. No lingering smoke here! On top of that, there's an outdoor seating area at the entrance of the shop with several cushioned chairs and a large ashtray for those who'd prefer to be outside. Lastly, it would be crime not to mention the store's desk clerk and tobacconist, Lance. Lance is incredibly friendly and exceptionally knowledgeable about cigars and hardware. I asked him what he would personally recommend for a medium to full body Maduro that wasn't too spicy or peppery. He immediately pointed me in the direction of the Leaf by Oscar Cigars, specifically in the 5 x 50 robusto size. This cigar was absolutely delectable and is most definitely my new favorite. Pairing this delicious cigar with the comfortable lounge made my time at Sturman's a delight! Lance was a lovely person to talk to while I was there and his enthusiastic dedication customer service elevated my already incredible experience. Whether you are looking for a quick stop for supplies or a welcoming place to relax and smoke a fine cigar, I can't recommend the Sturman's Smoke Shop in downtown Boise enough!

Always a pleasure to visit and chat with Lance. Exceptional…read moreselection with service. Sturman's is a must see when visiting Boise.

Regardless of past experiences, this shop is amazing always has been and they owe everything to…read moreCraig Williams. He makes the experience fun and enjoyable and honestly, he is the only reason I will be coming back.

Nothing like being new to something and get taken advantage of but I guess that's how life works…read more But please let me be make the mistake and let you learn from it. Simply, don't patronize this business. I over paid 3 times as much for the vape and then the salesperson sold me vape juice that is almost 2 years old. Not going there again.

The blonde store clerk is absolutely miserable and obviously hates her job. She was rude to the…read morelady in front of me. My first time in after 4 months and she refused my service because she too nervous to keep interacting with me. I refuse to put up with her attitude. This place only remains open because of location.

The people that work there are allows nice, and they care about you as well!…read more Melody is an amazing lady, and a great asset to Big Smoke for sure! Debra is also a very nice person, and always fun to see, she is also an asset to Big Smoke as well!

I have an injured ankle and ca't walk very far. I called, and Briana looked for the juice I wanted…read more She put it on hold for me. I appreciated that so much!

Amazing place to get vape and hookah and some groceries if your up to . Great owner , friendly and…read moreprices are the best in town . I rather drive extra few miles to him than closest store nearby. Definitely recommend.

Been a great store for years. Has ups and downs but their night person is the biggest lazy jackhole…read morewith just about zilch customer service. If more than two people expect a rude interaction. He can't handle any sort of volume. Rule of thumb go there in the morning or before 6 as he has a coworker usually and seems to be less pissy. Shame as it used to be you could at least have a decent interaction with anyone any shift. Since he started it is hit or miss, usually a miss.

Once upon a time I left a 4 star review for this little store.... Lately, this has been the store…read morethat has been on my way and so I have visited increasingly more often. In the past I think about the store and it's staff did AOK job and I didn't really have anything to complain about, but it was sort of like giving a 5 star to your local Burger King or something. It was pretty basic. I've noticed that over the last year that their hiring practices have either just ran into some lucky applicants that have a good head on their shoulder, stellar customer service, and are the types of people that put themselves out there to We'll do a job well and in turn create a better experience for customer and company alike. I can't think of any other local smoke shop of this variety that I actually know the names or I have nicknames for of people that work there lol like right now, they have Tracy who I can only imagine as severely underpaid. I've watched her deal with some crazy customers and she's just super cool and most of the time even when it starts software it ends in a good note. That's the kind of girl you want to keep you on in your counters and raise her up through your rinks just saying. Just to be clear and for legal purposes or what not, I do not know Tracy in any way other than as my cashier at said vice dispensary. I would like to say that I don't know Michael, hes another dude working there right now. Hes friendly and super cool. I would say to give him a raise too but well, I didn't even know he worked there until all of the suddenly worked there and I worked with him before at a different company and hes a hard worker.... So.... yep.... I just assume that all the employees here deserve more money. 1. It is because they're all friendly and knowledgeable and 2. they put up with a barrage of dude bro ego-driven, Grade A Brosidan (yes, Poisidan for Bria) bullshit... like during the covid pandemic, in the snow, over summer break in 103 spiking temps.... with a smile, none the less.... And this store is still standing.... Yep this place is pretty rad, and well.... as long as they allow me to smoke in this state.... at least one of my vices are covered! Side note, in case anyone cares, recently the camels have been cheaper here than through the gas station or other local vendors.

After giving up smoking on Christmas Day 2012 I rarely visit any such places. That being said, I…read morehave had a very rough day and wanted a cigar to go with my scotch. I have lost my wallet the night before and had no cards and very little cash. Trish, the assistant store manager offered me a little road cigar, but it was about $.85 above what cash I had on me. Trish could see that I was in an a jam. After counting out and change, what money I did have, including pennies nickels dimes and quarters, Trish simply comped the cigar and sent me on my way. Given the nature of our current society, and people carry it was, I was very touched by her generosity. Give this girl a raise, because I will be recommending this place to all my smoker buddies, Great great great customer service and I will definitely be advising of my smoker friends to visit with Luke Edgemon and with Colleen, will organize some of the most polite customer service!! Highly recommend, thank you guys so much again.

It's taken a minute to soak in the professionalism and the true spirit and meaning of management in…read morethe tops of this company. (Good lord I hope i spell this correctly) Rachelle, the district manager more than understood my complaint. Talk about forward thinking, this woman took it above and beyond bringing not only resolution to my issue but made it an opportunity to create a better shopping experience for everybody by eliminating an awkward shopping experience and eliminating some pressure on employees. I'm practically at a loss for words. I'm a previous manager of a restaurant with high level expectations in customer service and this district manager can see an issue and deliver the highest level of resolution. I give my greatest level of gratitude and respect for her management abilities. If you want your business to thrive this is the road of leadership you should follow. Best, Heidi Hiatt

I loved getting my smokes and such from this company. I spent quite a bit money every time I went…read morein. However, I purchased a disposable CBD cart on Friday Oct 10th, 2025. I went out to my car and opened the box. Immediately I saw that the mouthpiece was busted. In little pieces. I immediately went back in and informed the employee. He called the owner or store manager and to my surprise, I was told I had to contact the manufacturer and it wasn't their problem! Then the employee makes the following statement, "I'm really sorry. We're supposed to open them in store so you can see them because they are not returnable!" Unbelievable! I told the employee the owner was a f ing clown and I would take my business elsewhere! I then was approached by a former manager who told me the owner was a terrible person! If you want to get ripped off, go to tobacco connection on Ustick and Cloverdale! Also, when an item says not for individual sale, are you supposed to ignore that and sell said items individually? I'll.be your huckleberry....let me look into this. See, they make a lot of $$ selling cigars individually yet on the outside of most boxes, it states not for individual sale. If it's not allowed I'll be the concerned citizen and make a phone call! The employee did not do his job! The owner or manager is illiterate and clearly has no problem stealing from people or should I say, selling garbage products that are broken and not provide a refund to the customer. I went back in 3 minutes after walking out. I didn't even leave the property yet the broken $20 CBD cart I was sold by an employee who clearly screwed up is non returnable? GO TO BIG SMOKE! LESS EMPLOYEE TURNOVER,BETTER PRICES, BETTER PRODUCTS AND THEY STAND BEHIND THE PRODUCTS THEY SELL TO CUSTOMERS! YEAH, ITS OUT OF MY WAY BUT TOBACCO CONNECTION CAN SUCK IT!

Friendly staff, cool spot, fair prices. Love having this place right here on the bench. So…read moreconvenient!

I have had good experiences up until today... I went in to get a different twist knob for my torch…read moreand the manager was in there. He warned me there was glue that made the screw stick and to cut the plastic off and use pliers to remove the screw. I did EXACTLY WHAT HE SAID and The head of the screw twisted off the rest of it leaving the end of the screw in my torch and no way to get it out. As a business owner, if I gave someone instructions that resulted in a broken unit I'd replace what I could for them or attempt to make it right in some way. NOPE!! He referred me to go buy a special tap and die set from the hardware store and that he couldn't do anything for me... GO TO HIGH MOUNTAIN SMOKE SHOP, GO TO YEE OLD LANTERN, HELL DRIVE TO ONTARIO... JUST GO ANYWHERE BUT HERE!! there is no loyalty to the customer whatsoever AND THIS IS THE LIMITED VOLCANO RED EDITION... can't even find them anymore!! Way to screw a loyal customer. I'll come cash out my 460 points and go somewhere else as long as I'm in Idaho