Needed my flat tire fixed today. [[HIGHLIGHT]]Called Big-O and they were able to accommodate me.[[ENDHIGHLIGHT]] Did an excellent job. [[HIGHLIGHT]]Everyone was friendly and qualified.[[ENDHIGHLIGHT]] Promised my Tire would be ready by 4pm and it was. Not much else a consumer can ask for these days. If I get another flat tire, they will be my first phone call. read more

I made a visit today for an oil change and vehicle inspection. My husband usually takes care of the car maintenance so I wasn't familiar with what's needed. [[HIGHLIGHT]]Joe was very friendly and professional, and made the process very simple and answered all my questions.[[ENDHIGHLIGHT]] He told me the vehicle will be done in about 90 minutes, which was accurate. I made a walk over to Costco to pick up a few things while I waited. When I returned, he showed me my cabin filter, which was filled with leaves and debris, and suggested replacing it. It only took an additional few minutes then I was on my way. Thank you so much for all your help today Joe, I would feel comfortable to return again. read more

Big O Tires - Cabin filter needing replacement - Tires Near Me - San Ramon, California

Went in to get some tires that had been on backorder at Costco for a few weeks. This place did not have them either but Sam Wardak placed an order and had a full set the next day. The installation was very fast, I was in and out under an hour. [[HIGHLIGHT]]Very efficient and painless, highly recommended.[[ENDHIGHLIGHT]] read more

[[HIGHLIGHT]]I just had the most amazing experience at this location.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]Sam was kind and went above and beyond, out of his way to help me with my car.[[ENDHIGHLIGHT]] Exceptional customer service experience. [[HIGHLIGHT]]10 stars for Sam![[ENDHIGHLIGHT]] read more

Thursday - Feb 20th 4 pm My right rear tire was loosing air Tpms panics, I get nervous, old car Stopped by this location for a diagnostic Tech checked me in, took the car in, fixed the leak, patched the car and rang me out in under 40 mins Cost ~ 38 bucks [[HIGHLIGHT]]Service - 5*[[ENDHIGHLIGHT]] Thank you ! read more

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Mercedes E300 , 2019 : dealership told me to change three tires after nail in one tire . Justine and his team did amazing help and repair run flat tire. I was out in 30 min . He mentioned that my tires are new so need to replace. I spent $38 versus $1500 to replace at dealership. Wish you best for these guys read more

Had my car serviced 4x to get my car fixed for the same reason( car idles and dies) -1st time engine wouldn't start and I had to get it towed there) diagnosed it to replace the Distributor -2nd time same reason (diagnosed I had to replace a hose because of a leak) -3rd time same reason (replaced the distributor again) -4th time same reason (replaced the ignition switch) all done within a 2 month period It happened again but decided to take it elsewhere to have have Quality Tuneup work on it instead. Had to pay all over again but this time I haven't had any problems and looks like they fixed the problem. So disappointed w/ the service w/ Big O Tires. read more

I just re-read my review from 2016 and lo and behold 2025 they are still kicking A*# in the service department - [[HIGHLIGHT]]Sam and Ivan have a fantastic track record in my books on what customer service is all about- THANK YOU BIG O for continuing to grace me with excellent customer service and a place I can trust![[ENDHIGHLIGHT]] just in case - here's my 2016 review: [[HIGHLIGHT]]Absolutely Excellent Customer Service!!![[ENDHIGHLIGHT]] I have been coming here for some time for tires and services associated with tires, but recently I became aware of all of the other services they provide for your vehicle. I am elated with the level of service I have received here. [[HIGHLIGHT]]The staff is straight up and they really want to do what's best for you.[[ENDHIGHLIGHT]] I appreciate that. I will be taking my car here for service from now on. It's an awesome feeling when you have found a place you can really trust - and the prices are less than my mechanic that I have been with for years. You definitely want a place that takes pride in their shop and their employees - you find that here 100%. read more

Honestly, I wasn't going to say anything because I'm not usually a confrontational person but after what happened, I feel a responsibility to warn others. This experience was not only disappointing, but also costly and frustrating, and the way it was handled was completely unacceptable. About 2.5-3 weeks ago, my tire exploded while I was on the freeway on my way to work. I was in a rush but still wanted to get to work safely, so I looked up the nearest tire shop. The first shop I visited didn't have the right size, but they kindly referred me to Big O Tires and even called ahead to confirm the tire size was in stock. [[HIGHLIGHT]]When I arrived, everything seemed to go smoothly at first. I explained my situation and said I needed to replace one tire. A staff member named Byron took my info, did an inspection, and I very clearly informed him that my driver-side door had minor damage due to a previous break-in. I explained it still worked perfectly fine as long as you shut it firmly.[[ENDHIGHLIGHT]]I was asked to sign a packet of paperwork and pay upfront before the car was returned to me. mind you this was a $216 service just for 1 single tire. Once the car was ready I made the mistake of not inspecting it immediately after since I was in a rush to get to work. But once I got to work and exited my vehicle, I immediately noticed my driver-side door was completely misaligned and crooked. It will not properly shut nor will the locking system trigger that specific door to look nor unlock. [[HIGHLIGHT]]I immediately called the shop and a worker named Alex answered, I explained the problem and he apologized to me informing me to come back and they would fix it for me.[[ENDHIGHLIGHT]] I told him the soonest I would be able to return would be the next day since I wouldn't be able to get there before closing. I took time out of my day to return. [[HIGHLIGHT]]But when I arrived, Byron acted confused about why I was back. After I explained, he immediately got defensive and told me that since I signed paperwork, they weren't liable and that my only option was to take them to court.[[ENDHIGHLIGHT]] The two mechanics who worked on my car flat out denied causing the damage, even though it was very obvious the damage occurred during the service. The door was literally hanging off alignment and unusable. To his credit, one mechanic named Giovany even offered to help pay for the repair himself, I politely declined and told him I was so frustrated because I had spent the last of my money to cover this emergency expense just for it to turn into a financial burden and spend more money to have it fixed, on something that could have been avoided if they were careful about how they handled the vehicle. He gave me a referral to a friend and said he'd cover the cost which clearly indicates they knew they messed up. I appreciated his honesty, but the fact remains: the shop itself refuses to take responsibility. [[HIGHLIGHT]]Alex even had the audacity to say they could fix it, giving out false information. Absolutely outrageous.[[ENDHIGHLIGHT]] Now I'm left with a damaged door, a hefty repair bill, and the inconvenience of crawling through my passenger side every time I drive. All because I trusted this business to simply replace a tire. I now have to spend $500 to have my driver side door repaired all because of a careless establishment. Big O Tires took my money, damaged my property, and then refused to make it right. I wouldn't recommend this place to anyone. If you value your time, money, and the safety of your vehicle go somewhere else. read more

Big O Tires - Have to physically lift the door up in order to just bearly close - Tires Near Me - San Ramon, California

It used to be my regular shop for tire needs, I gave them so much business , then they entered wrong mileage on my car , I went back to have it corrected . Manager humiliated me , instead of apologizing he got upset for pointing out their mistake , then he refused to help me ; I tried to deescalate in an effort to get error fixed , I even apologized if he felt offended he said " I don't care about your apology " and humiliated me and forced me to leave his shop . Not anything like I ever experienced as a customer, never ever . read more

Brought in and they started right away. Called me soon after dropping it off ready for pick up. Smooth transaction. Friendly

I came here for an oil change about 6 months ago. The experience itself was actually very positive; I didn't have an appointment but came in anyway and was told it would take 4 hours, but it ended up taking only 1.5. [[HIGHLIGHT]]The person assisting me was extremely courteous and professional, and I walked out very happy.[[ENDHIGHLIGHT]] Fast forward to last weekend, and I got an alert on my dashboard that said that I needed to add a quart of oil asap. After doing so, I took it to my trusted mechanic of over 10 years who inspected it and said that the o-ring wasn't replaced at the time of oil change which resulted in a slow leak. He explained that it is standard protocol to replace it, and the ring itself costs only 10 cents. Perhaps the person who did the oil change at Big O Tires got distracted or something, since I would think that doing this over and over again would feel like second nature. But in any case, I'm very disappointed. I hope they become more mindful about not skipping this step. read more

[[HIGHLIGHT]]I had a fantastic experience with Dustin at Big O Tires. He took the time to really listen to what I wanted and gave me honest advice that I could trust.[[ENDHIGHLIGHT]] These days, as I get older, I prioritize ride comfort and quietness over raw performance, and Dustin helped me find the perfect balance for both my 4x4 truck and our family sedan. He didn't just try to sell me the most expensive option--he matched me with tires that fit exactly what I needed. [[HIGHLIGHT]]It's rare to find someone this knowledgeable, patient, and straightforward in the auto industry.[[ENDHIGHLIGHT]] Thanks to Dustin, both of our vehicles now ride smoother and quieter than ever yet still have great wet traction and off road capabilities for my truck. The car tires were oversized to fill in the ugly gaps at the fender well too! I'll definitely be coming back and recommending him to friends and family! read more

Take your car somewhere else. there's much better service from big O tire at other locations. I had four tires replaced at San Ramon location. They broke the stud, lost center caps. They did not even inform me. When I noticed missing pieces, Ivan the owner didn't even admit their fault. This big O tire in San Ramon is dishonest, poor services. for your safety, have your car serviced at other places. Because they will not even tell you if they did something wrong. read more

Big O Tires - Tires Near Me - San Ramon, California

I needed one new tire to replace my flat tire that had less than 1000 miles on it. [[HIGHLIGHT]]I talked to Ivan on Wednesday, we ordered the tire and I paid the deposit via a phone call.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]Thursday morning I was called and told the tire was in.[[ENDHIGHLIGHT]] I went in on Thursday afternoon and when I walked into the store. [[HIGHLIGHT]]I was greeted with you must be Rose. We looked at the flat, Ivan took the keys and said it I would take an hour. To dismount the flat tire, mount the new tire, put it on my Expedition, and put the spare tire back in place. I was in and out in less than 30 minutes. Everyone was kind and friendly[[ENDHIGHLIGHT]]. read more

[[HIGHLIGHT]]This review is specifically for service advisor Joe at the San Ramon and his outstanding customer service.[[ENDHIGHLIGHT]] A local Lexus told us my wife's Lexus needed brakes. Joe called and advised that the brakes were fine, but there was a rear alignment problem. We were looking at around $800 for new brakes from Lexuz, so we picked up the car with a synthetic oil change and rear alignment for 1/4 of that. [[HIGHLIGHT]]Thank you Joe My checkbook and I appreciate your professionalism[[ENDHIGHLIGHT]]. read more

[[HIGHLIGHT]]This review is specifically for service advisor SAM MORAGA and his outstanding customer service.[[ENDHIGHLIGHT]] After calling two other local tire stores in the area and being told my offset tires we're backordered and not available same day, I contacted Sam at BIG O tires in San Ramon. Sam not only expedited my tire order and had them on site in just a few hours, but he made sure they were installed by the end of the day just in time for the holiday. I can now confidently travel for the holiday and be with my family and friends because of Sam's professional experience in his industry. [[HIGHLIGHT]]We need more service advisors like Sam in this world. Big O tires in San Ramon is lucky to have an asset like Sam on their team.[[ENDHIGHLIGHT]] PLEASE GIVE THIS MAN A RAISE! I would highly recommend anyone looking for hard to find rubber same day to contact Big O tires in San Ramon. They even topped of my windshield wiper fluid and got the annoying notification to go away without me asking. RED CARPET TREATMENT! Big thanks! read more

Wow, Big O has gone downhill. The internet reflects their hours as 8 -6, so I get their right at 7:45 am. There were several other people waiting as well. [[HIGHLIGHT]]I see the manager came out to look at the car parked next to me. and I asked him what time they open and he also said 8:00. Manager disappeared in the back and I never saw him again.[[ENDHIGHLIGHT]] Sign on will next to door reflects 8:30-6, so I called America's Tire. They opened at 8:00 & their parking lot was full. Got there at 8:10 and was done by 8:30. I went in just to have a tire patched. Was informed I needed two new rear tires, so Big O lost out on $1,000 job, just because they can't get their hours right. Staff at America's Tire was very friendly. My advice - go to America's Tire! read more

Big O Tires - Big O hours of operation. - Tires Near Me - San Ramon, California

Best experience, fast, professional and a great value. [[HIGHLIGHT]]Better experience than any other big name tire shop.[[ENDHIGHLIGHT]] I wish I could give 10 stats to the San ramon read more

I needed new tires, so I gave Big O in San Ramon a call. Sam answered the phone and was really helpful. I was doing my best to price out tires, and he didn't seem to mind that I kept calling back. The tires I needed were not at the shop, so he sent someone to go pick them up in Richmond, and they were able to get me in on the same day. When I got there, they took care of my car, and it was ready quickly, right when they promised. Having an employee like Sam makes a real difference in the Customer Service experience. Also, I'm happy with my tires. There seem to be more variables with Tesla tires, but so far so good. It was the first time I changed my tires, and it felt like a brand new car again. read more

[[HIGHLIGHT]]extremely rude and annoying manager ivan.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]worst experience dealing.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]literally screamed at me hung up the phone a complete asshole package ivan.[[ENDHIGHLIGHT]] do not go to this shop. costco takes times but they still provide the best service and unbeatable prices! read more

[[HIGHLIGHT]]Everything about my experience was positive and I especially want to recognize the excellent customer service provided by Sam Moraga.[[ENDHIGHLIGHT]] read more

Called first thing in the morning if they could help me out with buying a tire before headed to work. Since online they were booked out till 2 days. Sam was great and provided exceptional customer service on and off the phone. I was able to bring it in without appointment and he helped checkout my car and pick out tires. Paul gave me a ride home while they worked on my car. My car was ready in less than 1.5 hrs. I'll come back again to purchase the other 2 tires. I highly recommend this location. read more

We brought in our car like we've done for years. I walked away and came back to see a demand for $50. Talking to then they say a rotation and balance lead to the fee. The problem is we went online to make a reservation and they only offer the rotation and balance. Essentially they are a scam trying to charge. Our car is new with only a rotation needed it us only 5k miles. So unhappy. We called to talk to the manager but I doubt it was him. Don't go to this location and deal with these crooks. read more

[[HIGHLIGHT]]instead of focusing on great customer experience they were trying to sell more stuff.[[ENDHIGHLIGHT]] I will not go back there.

After ok the repair price, price suddenly got doubled in the middle of repair for an additional labor hour, suddenly felt trapped and not much of option left. After it's done, all my friends told me it's overpriced. read more

I took my truck to a mechanic twice to try and fix a squeal that was so loud for the first minute or two of driving that I could barely stand it. Shared the noise with Dustin via a recording I made of the noise. I had low expectations given how unsuccessful I had been getting it resolved with other shops. I am happy to say they fixed it in short order and didn't charge me a dime, as once diagnosed it was a simple fix. Such a nice gesture and I am sold. I am repeat customer and happily so. Paying it forward with a recommendation to friends and family. I give these guys 10 stars. Dustin, you are an all-star. read more

TIRE Experience Dustin and the staff (including Sam) at Big O Tires were beyond exceptional. My family and I have worked with this store for a while, but this comment comes from my experience. I am getting used to anything car related, so I come with a lot of research and questions. Dustin was more than willing to be patient with my questions, and his answers were even more excellent. I am so thankful for this service as he saved me so much time and money with his honesty and genuine willingness to help me out. I recommend working with Dustin and his staff. read more

Big O Tires - New tire, but I see some of the leftover gel used to put on the tire, so a wipe-off of excess would have been great - Tires Near Me - San Ramon, California

I went to Big o Tires in San Ramon and was helped by Joseph. I had a pleasant experience and got my oil change and new set of wipers all at the same time. I always go to this tire shop because other tire shops will upsell and stick the wrong tires on your car. Then some dealerships flat out break your car everytime you bring it in. This is both a trustworthy and reliable shop where you know they won't mess with your car. I love it how this location puts clean window wiper solution in everytime. Never been disappointed here. read more

Efficient, fair prices and an overall great experience. Going to the dealer for service can be such a drag. Seems like they are booked way out especially around the holidays. These days I would say its nearly impossible to get even an oil change without an appointment if you show up at 1pm - but that isn't the case here. Big O is known for tires, shocks and alignments - and although I recommend getting appointments for oil changes as I think different mechanics do that - the last couple of times I've dropped in they had time for everything. Recently dropped in for a tire rotation, battery and alignment. I felt I got a great price/value on everything. Got a four wheel complete alignment with computerized print out. No, no, no... not some 'set the toe and collect the doe' type job. The real deal. Apparently things were way off even though my car didn't pull at all. Must have been a bunch of pot holes? The battery appears to be a good quality Interstate. I know historically they used to be very pricey - I don't know about them these days - but again, seems like I got a great deal on it. Spent time at Panera - its a good 'waiting room' there are other options nearby. Discount retailers, Starbucks - you name it - all in walking distance to kill time. read more

I am a regular at this place. I have two cars so I go at least twice a month. [[HIGHLIGHT]]Dusty and the other guy are not friendly.[[ENDHIGHLIGHT]] I call him by name and try to crack a joke m. He never smiled and never tried to call me by name. [[HIGHLIGHT]]I like to go spend my money at friendly people.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]I tried too many times and gave up at this point.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]I know the other place is further but they are much nicer.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]This is the second Big O Tires I know that people are so unfriendly.[[ENDHIGHLIGHT]] I think it comes from the top. read more

We've been customers at this branch for years- always good and professional service! [[HIGHLIGHT]]Easy to make appointments and we get in and back on the road pretty quickly.[[ENDHIGHLIGHT]] read more

I had to bring my car back 3 times over a 4 month time frame. They kept sending me out with gas caps, selling me a $35.00 gas cap I did not need. The only thing Ivan Schuplinsky found wrong with the car was a hair pinned transmission leak and tried to sell me an alignment I did not need at that time, not one word about a four year old wrong sized battery (that would be the time for them sell me a new correct sized battery, upsale you on their goods and services, you think)? saying the car was an excellent shape for such an old car. [[HIGHLIGHT]]Every time I went in there, they were rude, dismissive and wanted to punch me in the face. I was intimidated and bullied right out of there.[[ENDHIGHLIGHT]] The third time back they tell me they think it's a purge valve, no guarantee and I agreed to it and was quoted $230.00. I make the payment at 4:45 over the phone of $230.00 to pick up the car after hours at 6:45 p.m. to see they had charged me $359.72 an additional $125.99 with no communications from Ivan Schuplinsky, part owner, shop manager, a short, fat, ugly, pocked out little troll, Ivan the terrible of the price chang . [[HIGHLIGHT]]I called the next day rightly so upset asking what this $125.99 charge was for, why didn't you tell me about it yesterday when I made the payment to get hung up on and told to never call back there again[[ENDHIGHLIGHT]]. Of course I called back there again and I was hung up on and told to never call back again or go back in there with no explanation for the $125.99. I reached out to a Big O corporate and surprisingly was refunded the full $359.72, which was nice. Six days later, I discoverd a completely dead battery. Not only a dead battery but a 4-year-old battery that was dated September of 2020 when that battery was purchased in April or May of 2022. Now, don't you think that Ivan the Terrible would have told me, " you know Jamie, you have a four year old wrong size battery in the car, well maybe we should sell you a new battery when I brought the car in 4 months ago, right? Of course not, because the battery was perfectly fine. I reached out to the Bureau of Automotive Repair for all of this and the gentleman actually believed me. He said this is a first, I'm going to talk to them and said they'll deny it and of course they did. But at least they're being called out by a government agency. He encouraged me to follow up with a small claims court, a police report and there's nothing more he could do. But the Bureau of Automotive Repair, a government agency believes me. So, stay out of Big O Tires in San Ramon. Their bullies, they're toxic if they don't like you they will sabotage your perfectly good vehicle out of spite and hate. And stay away from ugly short, fat, ugly,pocked out Ivan the Terrible part owner. read more

My wife left there in tears an hour before closing. She pulled up with a flat tire on her Cadillac 40 miles away from home. A sales person told her we can't look at it or fix it until tomorrow. I don't know what I can do for you other than that That is absolutely utter bullshit. I happen to know the corporate policy is any flat repair that can be fixed will be fixed at any time of the day when the store is open. The whole staff needs to be retrained instead of trying to be out of there and worried about their nightlife. Worry about your customers. My wife was on our way home. the tire blew out. It's now on a tow truck on its way to Americas Tire were waiting after hour to, fix the car with new tires. I'm gonna contact corporate. This is not the last if you're a female and you need work done on your car. Do not take it to Tire in San Ramon. Not only will send you away if they don't feel like they can do the job or finish it in time but if you're not there and erick time. They won't fix it. read more

Got an alignment and new tires only to find out several months later the alignment was done wrong and I had uneven tire wear. Didn't hit a single curb, large pothole, nothing. Called the shop and while I didn't expect them to comp any services ( very difficult to prove fault) let's just say their attitude left a lot to be desired. I won't be coming back it's a real shame because I live so close. read more

In short, if you want to be treated like family, receive great service and extremely fair prices, do yourself a favor and stop by Big O Tires in San Ramon. I went to an unnamed tire and wheel shop in hopes to find some new wheels and tires for my car and they told me it would be 4-6 weeks before they could get my wheels in. Then it dawned on me that Big O Tires was in San Ramon where I live, so I called not expecting much in the way of inventory. I called on a Saturday and had the pleasure to speak with Chris. Admittedly I am not the brightest when it comes to wheels and tire sizes, how they work together, etc. Chris patiently answered all 945 questions I asked him. At the end of answering my questions, he said he would see if he could find the wheels I wanted. 15 minutes later he called me back and said he could have them for me on Wednesday. What?!?! Obviously it was a no brainer to give my business to Chris and Big O. I then added 4 new tires to the list and he got them for me quick as well. They did the work a few days later and I could not be more pleased with the job they did, how well they treated me and the prices they offered. I also had the pleasure to meet the owner Ivan who was equally as gracious. Big O Tires San Ramon, you have a customer for life and I will be bringing my car there for tires, oil service, etc. Thank you for the amazing experience and keep doing what you do! read more

Big O Tires - Before - Tires Near Me - San Ramon, California

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Thanks to Dustin, my next driving trip will have solid working tires on my Tesla. Before my long road trip, I asked Dustin to check my tires. Dustin asked if I was experiencing any problems. I told him, my son was complaining about the bouncing on the freeway. He offered to check the balance on the tires. I agreed. Dustin found that I had one tire that may be defective because the tire had several large gashes on the inside edge showing tire tread. I always make sure to maintain recommended PSI levels so that tire must be defective with only 2700 miles on it (Tire was Eagle II) Now, I will feel more comfortable on my road trip. Thank you Big O Tires and Dustin! read more

Big O Tires - Defective Eagle II. Tires always had proper PSI. - Tires Near Me - San Ramon, California

Used to be a fan, but no longer. About a year ago Big O sold me a faux tire warranty for $131 that supposedly covered replacement of any of my tires in the event of a puncture. Last month I returned with a flat tire and Big O refused to honor the warranty due to tread wear. So I went to America's Tire which sold me the same tire for $50 less. And the AT warranty/certificate does not pro-rate for tread wear or mileage adjustment. Earlier last year I replaced all 4 tires on my SUV. The installed price at Costco up the street was about $200 lower that Big O and included a free warranty. In sum, I would avoid this unethical shop unless you like paying higher prices for less. read more

Be very careful when dealing with them. I came in to purchase and change out two tires. I explicitly said no to the extended warranty plan. They charged me for it anyways. I noticed after I left and when I called to dispute the charge I was given the run around. Was informed the manager would call me back but they never did. This used to be the most reputable and honest tire shop in the east bay... it's fallen off drastically. I'm left out a chunk of cash and incredibly frustrated. read more

Sam at Big O tires San Ramon is a knowledgable and highly capable technician. He was sharp understanding our repair needs and provided excellent customer service. The car needed brakes and the entire job on this day took only a few hours. They offer a shuttle service if you need local pick up and drop off which is a convenient feature. I have been a regular customer at this Big O for some time now and trust them with both of our cars. Ivan the owner runs a high integrity shop and does not to look to add on services you dont need which in my experience is refreshing. I enthusiastically recommend this business for all of your auto needs. They offer so much more than just tire service and replacement...........check them out! read more