We are from LA and got a flat on our way home. We pulled right into Big O tires and Jason saw us right away! We told him our story and he was very helpful and got us in and out! They changed our flat for a great price and He made sure our car was safe for us to drive home! read more

Charged for TPMS rebuild kit, told them the trailer doesn't have TPMS. They said it was for valve stems, get to the trailer it's the old valvestems then I asked if they balanced it and they said only upon request but yet the charge was for Mount and balance. read more

Big O Tires - Old valvestem with new tire. I had to request them to balance the tires. - Tires Near Me - Peoria, Arizona

Bald dude with stubble at the front was a complete d*ck. So I'm going to the one 10 minutes away instead. I would suggest you do the same. As the other reviews say, the customer service is terrible and they lie about the services they do and charge you for it. read more

My husband took my vehicle in Sat at 12:30pm to have the air charged as it wasn't blowing cold but wasn't blowing hot. They told us they could do it for $245 and would be done by 3pm. They then called us at 1:30pm telling us the expansion valve was clogged and would need to be replaced. They said this was the reason for the problem and it would be $568. We agreed because they said that would fix the problem. They said it would be finished about it 3pm still. We called at 3:30 asking how much longer it would be and they said about 45min or so to charge it again. I had to take my husband's vehicle to an event during this time so he and my daughter rode their scooters there to pick up my car about 4:30. They told him about another 15 min. 4:45pm said another 15 min. At this time my husband was getting stressed as I was at an event and my son was in surprise at baseball practice and needed to be picked up by 6pm. They said they put the gasket on crooked or something because it still wasn't taking pressure. They came back at 5:40pm and said it was either a bad gasket or valve and that fixed the problem but that it needed to charge again for about 45 min. My husband was panicked as he had no vehicle to get to our son. Thankfully my sister in law was available and picked him up for us. My husband was very frustrated now sitting down there for 2 hours with our daughter waiting. They pulled my Yukon around at 6:30pm and said unfortunately we now need a new compressor for an additional $800. This is absolutely not ok. We went back Sunday morning after my husband paid the $568 because my vehicle is blowing HOT now. It's worse now than before they touched it. They apologized and said they didn't handle his situation correctly for the start and didn't do a properly diagnosis and that they had no one there Sunday to even replace the compressor to fix it because the people working weren't certified to do that sort of work unfortunately that day. I am now driving my vehicle with no air at all with my kids in it and it's very hot. I at this point don't even think they know what's happening nor do we trust the advice given. This situation was handled poorly. I just want to make people aware. We have never written a bad review in our lives but this isn't ok. We were completely mislead and had I known from the start I would have take to another business to have this work done. We were under the impression a quick charge would fix the issue and then a new valve would do the trick. I believe I will now have to take my vehicle to an actual mechanic or to the dealership so that they can properly diagnose and fix my vehicle. Meanwhile being out almost $600 and my vehicle is worse than when I took it in. My air was most definitely cooler than temps outside before this and now it's blowing so hot we cannot use it. Just an fyi to all. Beware read more

I visited Big O Tires in Vistancia for an alignment. On my first visit, after approximately 30 minutes, I was informed that they did not have the necessary tools and was asked to return the next morning at 8 a.m. I returned as requested, and the alignment was completed; however, the vehicle immediately began pulling to the right. I contacted the shop, and they advised me to come back this morning. I arrived at 7 a.m., but nearly an hour passed with no progress, despite my request to also have the front tires rotated. No work was performed. Based on these repeated delays, lack of communication, and unresolved issues, I do not intend to return. I found the service unprofessional, especially considering that their pricing is higher than other shops. I chose to support a local business, but the experience did not meet reasonable expectations for customer care or quality. read more

I needed a quick oil change and tire rotation before we left for a family trip. Made an appointment online, showed up and because I was warned they often don't do services they say they do I marked my tires. When I came back for my car end of day (because they said 2 hours they'd call but they never did) and my car was still sitting in the bay. They said they were waiting for ME to tell them if I wanted them to fix the 2 problems they found. One of those problems I confirmed later with my mechanic was completely made up. And when I checked my tires they hadn't been touched! They were NOT rotated and I was charged extra fees on top of an already overpriced oil change/tire rotation. I honestly still don't know if they ever even changed the oil because they didn't put a next sticker on my windshield AND my car still showed it was due for oil change so they never reset that or they simply never did anything and charged me anyway. I will never be back. The manager did try to say he would talk to his guys about doing the work they are supposed to do. You could tell this was an ongoing problem! I feel like they robbed me of $85 for nothing but a headache. read more

I received quick and efficient service on a tire repair so thankful someone was close by and open on Sunday. They also had a nice clean waiting room. read more

Went in for an oil change and was done in a few hours. Good customer service. So happy they are in the neighborhood. Price was great also! read more

Buyer beware, after buying 4 new Michelin tires I find an invoice charge of $40 for nitrogen in my tires, this is an absolute scam. Then I discovery unlike Discount Tire I'm expected to pay for each rotation and balance. I wont repeat this mistake. read more

Absolutely HORRIBLE experience and my one and only visit to a Big O. I made a 345 appointment for an oil change, arrived and checked in on time and was told it wouldn't take long. 1 hour and 15 min later, my car STILL wasn't pulled in. Meanwhile, there's only 4 cars in 8 bays with 8 mechanics just walking around. Absolute bs service. read more

Had a great experience with Big O's service. He showed excellent customer and communication throughout the entire time I was there. Everything was explained clearly And was updated when needed. read more

Horrible customer service. Went in for an oil change and requested conventional oil but the shop was trying to force full synthetic on me. My vehicle has been taking conventional oil since purchased over 5 years ago. The shop refused to give conventional, grabbed my keys and left to take my business elsewhere. You would think a brand new shop would respect its customers a little bit to try and bring in more business. Oh, they also said it would take 1.5 hours to change the oil for my scheduled appointment. read more

The service is TERRIBLE ! 2 hours and 40 minutes for an oil change which was 1 hour and 20 minutes longer than the front man committed to. They left me hanging while the technician sat on my tire and scrolled on his phone for over an hour. After the promised work was over an hour late and I complained did they light a fire under the technician and had him wrap up my job. If you are looking for timely service, by a shop that manages it's employees, I recommend going elsewhere. read more

Mike helped me today and he was amazing! It was a quick wait and as a young girl I get nervous of getting taken advantage of when it comes to cars. He was very helpful and honest with me, very polite and I greatly appreciated his kindness! read more

Just wanted to come on here and say Steve was amazing, very friendly. He has amazing customer service. Wasnt sure about Big- O- Tire but it's very clean and very welcoming, definitely coming back. Thanks to Steve for all your help! read more

Due to consistently poor experiences at Discount Tire I was anxiously waiting for this Big O Tire to open in Vistancia hoping for anything better. I got my oil changed opening weekend and thought it was 'mid' as the kids would say. I went back for a set of tires today and to have some other tires installed. I am glad I did as I was blown away by the service. Steve (manager) was fantastic and made sure I felt valued. It was honestly kind of refreshing to listen to the new hires talking about how to answer the phone properly and rating each other on their level of service. I think Vistancia is going to be lucky to have this new store for tires and automotive so nearby. read more

dropped off my truck for a oil change/rotation and front tire repair. they had possession of my key for two full hours then check me out. I drive two minutes down the road and my truck tells me the same tire is low. this tells me they didn't rotate them nor did they repair my tire! just charged me and sent me on my way. I had to turn around come back and continue to wait. I have a RECEIPT that shows these were taken care of and CHECKED OFF! this is NOT SAFE! I'm worried my tires will fall off! Did they actually do my oil change? read more

I wish I would have read Big O Tires Vistancia reviews BEFORE taking my business there. I had the WORST customer service experience EVER. I had an appointment for a simple oil change (comes with tire rotation). I had my truck there 15 min early. Long story short, they had my 2022 Tacoma for 2 1/2 hours. Their tech broke the filter plate (I wasn't told about this until I asked what the hold up was 1 1/2 hours into the appointment, they expected me to pay for it (Steve, the manager, also tried to "guilt" me into buying the part they broke by walking away and gruffly saying: "Well then I guess our tech will just have to pay for it out of his pocket!" I was lied to about the time frame to do the work, not informed about the issues THEY created during the job, all while watching their techs stand around and play on their phones. They never rotated my tires/checked the air in them either. This Big O will never get my business again. I wouldn't trust their Manager or their "techs" to water my lawn, let alone work on any of my vehicles again. read more