Christian was very helpful & got my car oil change done within 2 hours of my appointment!

Husband bought wheels and had wheel alignment for $700, then after a day, the tire sensor light warning lit up. Husband went back to Big O, they were charging $450 to fix the tire sensors and labor. They said we have to have original Camry parts. Everything was just suspicious. We asked Costco, they'll fix for $250. Won't go back, should have read the reviews about warning customers about them asking for more money. Something just wasn't right about the tire sensors which was fine before, then was not fine anymore a day after they serviced our tires. What are the odds? All 4 tire sensors are not working a day after they replaced the 4 tires? All the 4 tires' sensors are not working!!! Willing to pay $250 at Costco than giving them business again then who knows, what else they will charge? Or what else will be broken? read more

Rude service desk, 35-40 year chubby bald headed dude was the worst. I could not conveniently control how close this tire shop was to my house when I had a flat tire. But if it wasn't urgent, I wouldn't have to be there. If you could avoid this spot., do just that. If I could give no stars, I would. He seriously has no sense of urgency for his staff. read more

Christian provided great efficient service. He was able to juggle to techs time to diagnose the issue I was having in a timely manner. I so appreciate the team! read more

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I am please & happy with the service here. Originally I was here for oil change, but it's turn out my tires were very worn & tear out. The technician showed me the wear & tear of my tires. He also provided me some quotes for several options for my tires replacement. The staffs are friendly & honest about the issues of the car. I would highly recommend this place for any car issues. read more

Big O Tires - Tires Near Me - Newark, California

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this place has improved a lot! Maybe because they have a new management. But I only had to wait 30 minutes to get someone to work on my tires to get rotated and also to get a flat fixed so they must have a good work crew now . Keep up the good work. read more

I have been going to this location for years but today maybe my last time. I brought my car in for an oil change and tire rotation. The young lady came over to me to say that the brake fluid was dirty and should be changed and there was a bushing missing. Okay, things need to get done and I agreed. What she didn't mention was that the brake fluid takes an hour and the part needed to be delivered (not in stock). It took another hour and a half. I was upset because I feel she should have asked if I had the time to wait since I'd already been there for an hour. This is the second time I have had issues with this location. I'm not saying don't go there but maybe ask a few more questions if they mention extra work. read more

$60 to patch a tire from a nail is crazy! I will be going across the street to wheel works going forward. Great thing was quick service without an appointment and staff is nice. They are quick to answer their phone as well. read more

We're lucky to have such a well ran full service shop this close to my house! Jason the owner treated me like family. He went above and beyond to make sure I'm happy with my new rims, tires and suspension for my wife's 4Runner. It's so rare to find a place like this and a good dude like him who genuinely cares about the customers. Thank you so much brother! I'll be back for more. read more

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I placed an order online with Big O Tires on Tuesday, November 11th, for a Friday, November 14th appointment. I received a call the next day, November 12th, confirming my appointment and assuring me my tires would be ready. Friday comes, I arrive for my appointment expecting everything to be ready, but my tires are not even there. Instead of admitting their mistake, they told me I could pay $100 more for the same tires or $200 more for different ones. This is nothing but a blatant bait-and-switch. Their policies are terrible, the sales tactics misleading, and the salesmen untrustworthy. They made empty promises and then tried to squeeze more money out of me at the last minute. This was a completely unprofessional and unethical experience. Stay far away from this place if you value honesty and real customer service. read more

I've gone to this location several times over the past few years, bought new tires for both cars, oil changes and even got my flat tire fixed for free here. Everyone is professional and knowledgeable, never tries to upsell me. Quick and efficient drop off/pickup. Overall highly recommend! read more

I brought my 2020 Nissan Murano SL AWD to ASAP Automotive in Fremont for a front shock replacement. At the time of payment, I was asked to provide my debit card before being shown the final invoice, which ended up being much higher than expected, with nearly $1,000 in labor charges. I formally requested clarification via email, asking for a breakdown of labor hours, rates, and parts used. Unfortunately, I did not receive a clear or transparent response. Due to the lack of communication, I filed a formal complaint with the Bureau of Automotive Repair (BAR). I'm currently waiting for the process to move forward, but so far, my experience has been disappointing. I hope the shop reconsiders its position and responds with the honesty and professionalism every customer deserves. read more

I've gotten tires here 3 times over the years and every time I had one replaced, I would get a flat in another tire 1-2 days later! Will never return here due to this "coincidence " read more

I would rate this place a 0/5 stars if I could. Their website is unreliable when it comes to checking if a tire is "in stock" or not. Even called ahead of time and scheduled an appointment to make sure they would be there by the time the appointment came around, only to find that they didn't have it and would have to wait until next week to get them replaced. What's the point? Never coming back. read more

I buy tires from tirebuyer.com and this is one of the installers they use. I took my tires here and I got them done the same Saturday with excellent prices and services, it's first come first serve basis. The people here are quite knowledgeable about tires and wheels, easy to work with and they're quite efficient of their work. I've been coming here many times, especially if I bought my tires from online. Last year I brought my Audi Q7 to have 4 tires installed and I was taken care of in the same day also. This year I only bought 2 tires for the front of my mom's MBZ b250e and it was done without any problems. Both cars have TPMS. read more

Big O Tires - Tires Near Me - Newark, California

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Don't spend your money here. They opened 10 minutes late this morning and instead of acknowledging waiting customers the manager opened the door and immediately locked it behind him. Rude jerk. read more

I received an oil change which is what I needed and the reason I came here but left with a list of items they said needed to be done. Turns out they were trying to drum up business based on lies! I took my car to another shop in Fremont for them to put on two new tires before I headed out to Tahoe and they said nothing else needed to be done. I asked them about each item Big O said needed to be replaced or fixed and luckily the other shop was very honest and told me I didn't need to do any of it. It's disappointing that Big O Tires has turned into a place you can't trust. I don't know if I will be bringing my car back for an oil change next time. read more

They took care of my 2001 Jeep Wrangler. Explain to me every step of the way what needs to done with my Jeep. Very nice staff and a clean facility. read more

Feel taken advantage of. Multiple trips for the same issue, new quote for same issue, thousands of dollars. Waste of time and money taking my car here. Won't be coming back again read more

I highly recommend Big O in Newark, to anybody who asks. I bought new tires for my explorer in January, I bought the same tires I had on it since they lasted me a long time. Jason was a huge help and his team looked at my car and determined I didn't need brakes like I thought I did. They were so honest and saved me a lot of money on new brakes too. Fast forward to today, I got a flat tire yesterday and called and was able to get an appointment for today to get a new tire. I drove 20 miles out of the way to come to this Big O and will continue to do so. read more

I came for my free tire rotation and an oil change...left paying hundreds of dollars more. These guys are always looking to upsell you. Initially they said my front suspension needed to be replaced and when I hesitated he then offered to give discount to replace back...even though it didn't need to be replaced yet (what kind of favor is that..) When I brought up my regret about not going to a different mechanic to repair my suspension system, I got the beginning of a nice lecture before I cut him off. Needless to say, I'm not coming back to this location. If you have to come here, always get another mechanics opinion. read more

I would give a O if I could. Be careful bringing your car into these place. I went in for a tire check and they quoted me for thousands of dollars in work. I brought my car into my own mechanic and everything was good. Be careful get a second opinion before performing service they recommend. read more

Sharing my 1 time experience of going to Big O. Super short summary is - not the best! I felt my day was wasted when I could have come anytime, and the quote was a bit sketchy. I called ahead to make an appointment, Ashley told me I could come on down right then, wait time was less than 1 hour. I placed emphasis that it was not urgent and I could come in anytime in the next few days, but she reassured right then would be fine. By the way, Ashley was pleasant and helpful with estimates on the phone. Arrived about 3:15, did paperwork to get all 4 new tires and an alignment. It was a decent price for tires. Although, they told me they couldn't give me any sort of estimated price on an alignment until after they take a look at my van. Fair but made me a little uneasy. Waiting room was spacious with drinks and restroom provided. Saw my van unmoved for loong time... checked in around 430pm if i should come back tomorrow, they said my van would be "next' ok... At 530 pm with no word on my van or alignment estimate I checked in with someone at the desk, he said he would get back to me soon and he would be writing up my estimate. So why did Ashley tell me 3:15 was a good time to come in, when service didnt even begin till sometime after 430pm maybe 5pm ??? At 5:55 he gave me an estimate with major front end wheel issues and the quote was $2300! Whoa. He was good at explaining and not pushy - but I did decline to have the work done at the time, $2300 is a quote you have to think about for a minute. I paid my $600 for tires only and I have no problem with that. I took my van to my trusted mechanic who did confirm there were some issues, but his quote was 1000. He told me some of the things that Big O quoted made sense, but also some seemed totally unnecessary. BIG price difference. So if you want any mechanic work beyond basic services done at Big O, just be prepared to be critical and knowledgeable before signing off that quote. read more

Big O Tires - BIG O of Newark - Tires Near Me - Newark, California

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Needed tires for my 2018 Ram 2500. Did a bunch of research to see if I can fit 35 x 12.50s on it with no lift. Spoke to Jason and he new everything I needed to know. Worked out a great deal on the brand new BF Goodrich HD Terrains. He is excellent. Make sure to ask for him when you call. The rest of the staff we're friendly and professional also. Thanks again Jason. I'll will make sure to see you with all my tire needs. read more

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Between Chris and Pancho I'll be coming here again. I bought 2 new tires for a reasonable price. All my tires and battery are squeaky clean. communication, quality and professionalism was excellent. read more

Do not come here!!! I picked up my car 20 minutes before closing so I didn't think to check my car or anything because everyone seemed to be gone anyways. I drove home which is only a 5min drive I open my trunk to grab my gym bag and i find all of these bugs inside my car!! How disgusting, I searched the whole car to see if I left food somewhere but there was nothing inside. I don't have kids and I drive by myself 90% of the week so my car is pretty spotless clean. I had my boyfriend call this location but from what it seems they do not care. I don't know if they left one of my car door open and some of these flies got inside or what but this is traumatizing. Never coming here again, this place is dirty and careless. read more

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Shoutout to Chris. Honest and clear. I usually hate dealing with mechanic places but shoutout to big o tires. They do the right thing and do a great job at it. I'm super happy working with this team and will be back for future needs. read more

My SUV started acting up and making strange noises and trying to advance ahead even with my foot on the brake, it also wouldn't idle and "died" several times while stopped at traffic lights or stop signs, after having my vehicle previously serviced here I figured Jason would know the answer, he was awesomely professional and prompt, the answer was something he had never seen before in all his considerable knowledge & experience, it was leaking oil due to an mechanical issue and he, as usual, solved the dilemma! Jason is ALWAYS trustworthy and the ultimate professional read more

I always come to this place to get my tires replaced, I have never had bad experience love there work! Ryan & his team took care of my Camaro got all my tires replaced. I had an appointment for Monday, but luckily I was able to get it done on Saturday instead on a walk in. I will definitely be back again. Thanks again guys! read more

Big O Tires - Tires Near Me - Newark, California

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Everything was absolutely perfect , only thing that was off & made me not happy ,the down time was too much,and they just gave back my car without changing the oil break which I asked for before and they claimed it is still usable, but the company told me it should be changed ASAP, anyways my agent was nice lady and the price was reasonable. read more

Big O Tires - Tires Near Me - Newark, California

When I visited them to get a flat tire fixed, their main goal was to do an upsell and were forcing me to change all 4 tires immediately and that i will not be able to drive it any longer. FWIW, 3 of the tires are in good condition and only one tire had a flat which i wanted to fix. The staff was rude and wouldn't help even fix the tire now so I could come back to get the tires replaced at later time. The owner was adamant that he would not even touch the tires until we agree to change all 4 tires. Rude staff, and worst customer service. I had to take my car to the tire center next door, and they were able to help me fix the flat. read more

Jason thank you! I had an amazing experience with this Company,The customer service was "TOP NOTCH" "I was so pleased with the service I received from this business. Jason went above and beyond to help me find the perfect item." "I was very impressed with the quality of the product I received.Let me tell you,I would of never known Jason was the owner he literally went out in the hot sun and physically matched my rim that I was having a hard time finding the right size, Not only that I went to a tire shop before hand and they weren't able to match the rim or even put the one I had ordered somewhere else, this tire shop is the one that referred me to Jason because he Knows what he's doing!!!He literally ordered it and overnighted it!!!This man has a heart of gold he went above and beyond!!! I definitely recommend this business you will be so happy with anything you purchase!!!He has an awesome team working for him!!! Thank you so much Jason for your service and going all out!! I will make sure I send all my friends and family and there grannies to Big O tires!!! read more

They said I was going to need to pay $1500 in extra expenses to fix a supposed cracked knuckle, bent upper control arm, and other "issues" and made me replace a tire that I did not need to. I thought it was fishy so I brought it to another mechanic and they told me that my car was completely fine and that it just needed to be raised. Originally, I only came because I got a flat tire and needed to replace two, but ended up replacing three and was lied to straight to my face about my car. They caused me so much stress and anxiety for a week and wasted my time and energy. If I could give them negative stars, I really would. Would not recommend ANYBODY to come here. EVER. Save yourself the time and money. read more

Spoke to Ryan this AM I asked to bring my jeep in for alignment he said come now racks are empty. Get there in 3 minutes Christian writes up the RO tells me 45 minutes one hour later no call I go there and he said let me ask the tech what's going on OMG they never even started he said A lie he said Ryan told me I had to wait for someone and I said you were not even in the shop I saw you walking in with your coffee you are a liar. I was handed my keys and I left ! This is why I go to American Tires honest reliable thought I would give this place a try NEVER ever again horrible place of business Zero ratings read more

I noticed I had a slow leak in my rear driver side tire on 2/26 so I took my car into Big O in Newark the next day. I was told that since I had the tire protection plan it should be covered. I was then called an hour later and told that I needed all 4 new tires. I thought that to be odd since I had just purchased 4 new tires from the same store one year prior. Note I am a single woman who knows nothing about tires, my ex used to handle all that. When I expressed my shock that I needed a brand new set I was told "Well, you HAVE driven 16k miles". She said they had a buy 3, get 1 free deal going on and gave me an estimate for the new set. Again, not knowing much about tires I didn't think much of it but said that I would call her back. I proceeded to call my dad who was confused on why I needed new tires after only 16k miles and that my tires should still be under warranty so therefore my new set I was being quoted should be pro-rated. He also told me that tires should last around 30-40k miles. I then drove down to the Big O and asked if my current tires were still under warranty (which of course they were) and then said I didn't understand why these tires went bad so quickly - they could not give me an answer on that. Then they gave me a quote on 4 new pro-rated tires and after mounting and everything it was going to cost me around $400 I asked why wasn't one tire free since I had the tire protection plan and had I not been sold bad quality tires a year ago I would have been able to fix the damaged one for free. To me, this just would have been good customer service. But apparently this is not the case at this location. I had no choice but to go ahead with the quote they had given me. THEN, an hour later I was told I needed an alignment which would cost me an additional $120. Now I was pissed. I came into the store with the understanding that my tire would be fixed for free and am now being told that the quote with everything was $520. I then let the manager know that I was not happy about all this. I felt taken advantage of by being a woman who knew nothing about tires. Why wasn't I told from the get-go that my tires were under warranty and that most tires are meant to go for 30-40k miles?! Instead I was made to believe that 16k miles was alot and tried to sell me a new set of tires WITHOUT the pro-rated price. Also, I felt that since I had paid for the tire protection plan that 4th tire should have been free. The manager did end up taking some $ off and I ended up paying $480 out the door but I had to raise a stink to get that $40 discount. When I asked if they could waive the mounting fee to balance the alignment I was told "well now you're making money out of my workers mouths". Um, I'm sorry aren't they paid hourly and getting paid regardless? What about the money that is being taken out of MY mouth, the customer?! Especially since it was their screw up by putting the wrong tires on my car the year before. I have been buying tires at this location for more than 20 years and will never be back. You lost a lifelong customer in me - I'll be taking my business elsewhere from now on and have logged a complaint with the corporate office. read more

Your team is awesome!!! Needed a tire looked at and plugged, all done in a professional, courtesy and gracious way.... I will be back!

Everyone was so polite and professional. Would recommend them to friends and family. Was given a great deal on badly needed tire and even gave me a ride home and picked me up later when it was all done. . Great service Therese. read more

I've been coming in to Big O tires for a few years now and I'm going to say that their service is great. The representatives up front are friendly and patient. I personally don't like to be "THAT" customer so I make sure I've got simple tasks to request of them. When they give you a rough time of when jobs will be complete, they are pretty spot on with them. It also really helps that there are plenty of things to eat around the area so waiting around isn't such a chore. I highly recommend Big O tires especially for your basic car needs. It's funny that I hadn't the idea they do other work until I came in the first time for tires. I told myself "This place is PERFECT!" For your neighborhood "ALL OF THE ABOVE" car need is right around the corner. Or should I say right AT THE CORNER! read more

The only reason I would recommend this place is it's technicians. I called in asking for price on tire installation and walk-ins. 20$ per tire no tax. Great. While getting written up, I was asked if I was quoted. I said yes over the phone 20$ per tire. The service desk lady failed to mention she had added a recommended service not required for the TPMS. To my knowledge I had no idea there was going to be such a charge. The charge was reversed and I did not pay for it. But while mentioning it, the other service desk worker had tried to blame me stating you signed for it. I get that, contract is binding. But word is also bond. It was never mentioned. At all. I would've paid for the service if it was mentioned, but when it just gets thrown into the charge, no way. Anyways. The techs did a great job installing the tires. read more

Wanted to share my experience with this place for awhile. Been going here for years because this chain does not hassle you like America's tire. I brought my truck here to get 4 tires installed. Prior, I did have a car that had rim damage from this location so I asked them to be careful. To make a long story short, they could not do the job. They did mount 1 tire but damaged the rim in the process. They damaged a 2nd rim trying to mount it. They literally took an entire day to do this. I was very upset because not only could they not do a job that they do everyday but they admin damaged not 1 but 2 rims. But as bad as this was the main issue that really bothered me was how the owner (Jason) handled the situation. When he spoke to me clearly upset and frustrated with the job I presented to him, he was literally yelling at me and my wife about how hard it was to mount and how hard he and his team worked...I guess he forgot he signed up to install tries for a living. My wife yelled back at him and he said "why you coming hot at me lady". Not what you'd say to long term customers that you just screwed over. This guy clearly did not understand the situation witch completely blew over his head. To make it worse all his coworkers all stopped and literally watched the scenario like a soap opera and after giving us dirty looks. One of the last thing Jason said to me was "good luck in trying to find a place that can mount them" words of encouragement. Ended up getting them mounted the next day at a mom-n-pop wheel spot in San Jose. Gave him 2 stars because he did end up purchasing 2 rims for me but when I picked them up this 40 year old man gave me the silent treatment like a little kid. Maybe he saw the tries mounted on my truck. So warning, if you don't care about your rims and just want tires mounted this place is for you but if you have aftermarket/up graded rims steer clear of this place. *On a side note, Christian (the employee who works the from) is and has always been a very polite guy he gets easily 5/5 read more