The staff was super friendly. They must have had 15 people working there. I had a nail in the…read moretire and patched it in less than 30 minutes on a Saturday. Over a year ago I went to a different tire place and they said I needed a new tire but Discount Tire was able to fix it and I never had any problems with it so I went back with this flat. When it is time for new tires I will go back there.

My tires had a lifetime warranty, they replaced a couple of them over the years too…read more Comfortable waiting area and pretty speedy replacements, great customer service. Thank you Discount Tire.

I took my car in for the first time for an oil change. They were very friendly and had my car in…read moreand out in the time they promised. I was impressed with the whole experience and will be returning in the future. Highly recommend

Well to begin with, If you call to enquire about service they provide, they ask your name and they…read morealready have your phone number, they ask for your address, DON'T BE FOOLED INTO GIVING ANYTHNIG TO THESE PEOPLE, Reason: They will solicitate you to death and even go as far as digging into your name associated with your address and go a LOW AS getting your childrens names or other family members names. NOT KIDDING, 3 years now and calls and even reporting to the FCC. Nothing as worked to make these stalking people to atop with their solicitations. Im over it. Do NOT contact them unless you want their cmmunication. Just avoid them one time and call them, you will find out stalking you down to last of kin.

Highly recommend! I've had two separate times where I had tires losing air and they got me in quick…read moreand were able to plug them in under an hour. They charge very decent prices and have had great customer service. Don't go to discount tire or tire discounters they will rip you off, come to this place! They won't overcharge and will get you in and out! I'm very happy with the service here!

A friend recommended your shop, and based on your great Google reviews, I decided to bring my car…read morein when my regular place couldn't get me in today. Unfortunately, my experience was very disappointing and left me feeling frustrated and disregarded. I arrived at 9 a.m. and spoke with Justin. I explained that my car was leaking orange fluid, which I suspected was coolant, although it wasn't overheating. Justin said they could look at it today and that depending on the issue, it might be fixable the same day. I made it clear that I really needed it looked at today because my son has a soccer tournament in Atlanta this weekend, and I didn't feel comfortable driving it until it was checked out. Justin acknowledged this, and I left my car with him. I waited nearly two hours for my ride while my car was briefly pulled into the bay (for about 15-20 minutes) and then parked back outside. After that, I heard nothing for the rest of the day. Between 2 and 3 p.m., I tried calling several times but couldn't reach anyone. Finally, around 3 p.m., someone named Mike answered and told me the shop was 2-3 days behind and that no one would be able to look at my car today. I was shocked, as this was never communicated to me earlier. If I had known that, I would not have left my car there and could have made other arrangements. When I mentioned this to Mike, he told me that it "seems like you really need your car" and that I could come pick it up. I asked why Justin hadn't told me this when I dropped it off, especially since I sat there for two hours. Mike said he wasn't my salesperson and that Justin had already left for the day. When I said I'd been trying to call for an hour, he replied that the phones had been ringing all afternoon. When I came to pick up my car, Mike was dismissive and unprofessional. He stood with his arms crossed, offered no apology, and repeatedly said it wasn't his fault. I asked to speak with someone in charge, but he told me no one was available and that I'd need to call the manager tomorrow. After I pressed the issue, he finally brought another staff member over and introduced me by saying, "This is the lady I told you was upset." The other employee explained that the mechanic had pulled my car in only to check whether the leak was oil-related, not coolant, and then parked it back outside. Overall, this situation could have been completely avoided with proper communication. If I had been told that the shop was 2-3 days behind when I dropped off the car, I would have made different plans. Instead, I spent the day waiting, unable to reach anyone by phone, and now had to rush to find a rental car so I could take my son to his tournament. I'm writing this not just to share my frustration but in hopes that this helps your team improve communication with customers. People understand that shops get busy, but being upfront and courteous goes a long way. I truly expected better based on your reputation and recommendation.

When it comes to auto service for my Range Rover, the team at Express Oil Change & Tire at 11090…read moreLebanon Rd Mount Juliet, TN , sets the bar high. Sam, Lucas, Bailey, and Anastasia are some of the most amazing and friendliest people you'll ever meet in the auto world. They don't just care about cars--they care about people. They care about their work, their customers, and making sure you leave with peace of mind every single time. Sam, the General Manager, and Lucas consistently go above and beyond to make sure everything is handled the right way. Then you're greeted by the warm smiles of Bailey and Anastasia, who are genuinely some of the kindest, most lovable people you'll ever meet--it feels like visiting friends, not just an auto shop. I drive 45 minutes out of my way just to bring my car here, because I trust them that much. Whether it's a simple tire check, an oil change, fixing my A/C compressor, repairing a broken door, or other mechanical work, they've always done the job with care, honesty, and excellence. This team has earned my loyalty, and I won't go anywhere else unless I absolutely have to. If you want service with heart, professionalism, and people who truly value their customers, this is the place. I sincerely love this team of people! - Allen Tristan Jackson

daughter went to have her oil changed. came home. I checked oil and 1/2+ low…read morecalled to let them know. didn't even offer to come back and add oil or even a lousy coupon/discount. Not happy with this service. too many other options out there

Quick and responsive. Very professional but personable. Took care of my riding lawnmower overhaul…read morein 24 hours. Will definitely use him again.....sooner than later!

From the owner: Veteran owned and operated small business that focuses on customer satisfaction and treating…read moreeveryone like family. Here to service your motorcycle/atv/small engine equipment.

They have me a complete estimate of the service. No odd ball extras like I had gotten at the…read moredealership.

Had a Great experience with Steve's Automotive. Robert gave fair pricing and made referrals for…read morework he felt others could do cheaper. They also were able to get me in quick and had a short turnaround. Seems like a real honest shop and great guys.

I have used Hermitage Tire Center to take care of my cars and SUV for years. They do fantastic…read moremechanical work to keep my car running smoothly and reliably. I buy all my tires here and would never change to another dealer. The people who work here are always polite, patient, and professional and the wait area is clean and comfortable. I have always found the price of their work to be reasonable and well explained before the repair job begins.

5 Stars is simply Not Enough for this place of business-. In this post Covid era, they truly made…read moreus feel as it was and is all about the customer service and the customer! Let me start by saying we drove in with a large nail in our tire at 5:45 pm on a beautiful Tuesday afternoon -& they closed at 6; they did not hesitate nor frown- instead they respectfully said why Yes we will look at it. Dan& Bill were delightful, professional and respectful. They treated not only us but our 2013 car(yes, I said a 2013 but it is paid for, runs good and can fill up for $25 now) like we were getting a high priced job on a very new car. They simply repaired our tire, and said that is why they are there and told us to get home safely, all with a smile. I can't comment as I usually do on cleanliness (but it looked great) nor can I tell you if they take Apple Pay. Look, I did not visit the restroom nor am I aware of anything else. What I do know, they have customers for life no matter which car I am in! If you need tires, have a problem or simply need a plug- while there are other places near- do yourself a deserved treat and stop by- trust and believe, their smiles and professionalism is worth it! Let me reiterate, this all occurred within 15 minutes of their closing. Thank you Hermitage Tire Center-

Let me start off by saying this will be a story, a long and detailed account as I want it to go…read moredown in the history books as to why it's important for tire service centers to be open on Sundays. There will be a TLDR for those that do not wish to read all of the vast enigmas my mind will conjure up. Anyways - so there I was driving down I-40. And BOOM, my car started to vibrate like I had sound strips on BOTH sides. I do what any reasonable person would do get off on the shoulder and call up my insurance company USAA. Not only did their road side assistance flat out suck they gave me the wrong address and told me it would take TWO AND A HALF HOURS. Now I'm changing bases as a military member. Do you think I have 2.5 hours to waste let alone risking my life on the side of the shoulder from the crazy Nashville drivers? Nah. So I called another tow truck. 45 minutes. Reasonable. But I didn't hear no bell, what daddy wants, daddy gets . So I bust out the Mazda spare under the subwoofer and limp my way to National Battery and Tire. But it should first be mentioned I checked out Firestone across the street and "tHeY wErE sHoRt sTafFed" 1 hour. Just to mount ONE tire. Nah. Wasn't having that. So we checked out NTB. I've never even heard of it, but the Sunday crew there was one of the most personable, professional and courteous I've ever met. They had empathy for me as I was having a bad day and fixed me up, in and out in less than 20 min. And let's be honest, who wants to work on a Sunday, I am so grateful they were there and open. It turned a low point into a positive memory for my military relocation trip. Thanks! TLDR. Popped a tire. NTB put some magic dust on my car and I'm on my way.

My family and I have been loyal customers at this location for over five years and have never had…read morean issue until today. Since the recent management change, the customer service has gone downhill. I came in for what should have been a simple repair and was immediately told about all the cars ahead of me and everything going on in their shop, and that they might be able to get to me around 3 PM -- with no guarantee. Instead of focusing on helping me or offering solutions, it felt like I was being made to feel like an inconvenience for even asking for service. I understand places get busy, but that doesn't excuse poor communication or lack of basic customer care. If you can't take a vehicle, that's fine -- just say so professionally. This experience was uncomfortable and disappointing, and because of it, I will not be returning.

My daughter curbed her tire at school and was stranded there. I thought I'd just throw the spare in…read morefor her but didn't have the right tools or lugnuts because of her aftermarket wheels. Veterans Roadside Rescue saved the day and arrived at the scene within just a few minutes. Tyler was very professional and courteous. I will never use anyone else for towing or roadside assistance!

10/10!!!! My car had a flat tire after some snowy weather and I lucked out with these guys. They…read morewere so thorough, funny, and fully honest about everything -- checked my (pretty much dead) battery as well and walked me through the process of changing my lug nuts due to an issue. They picked up all of the needed parts for me and called me at each shop to OK the prices, dropped my tire off at their vetted shop (after they stood in the cold searching for leaks for over an hour the night before), and put it all together in one single day. Saved my day and made it look so easy... I might not ever have to bug my dad for car advice again!

One of the best experiences that we've ever had with an unfortunate problem. Engine in our son's…read moreExplorer seized and Mark Sr. and Mark Jr. were absolutely incredible with how they worked with us to get the problem solved. There are all kinds of details that I could go into on this review, but let's just suffice it to say that they now have a customer for LIFE! Thank you gentlemen!

Marks Automotive repair had my van for almost two weeks, did nothing but plug in a code reader then…read morecharged me $397 and wouldn't even offer to make the repairs they deemed urgent. I have a diy campervan that I was trying to get ready for a road trip from Nashville to New England and everywhere in between. I brought it to Marks Auto repair in Mt Juliet mechanic (same one for 17 years) to get routine service and a new steering gear box. I was told that my van was not fit to do a 3000 mile trip and instead of camping, I should just get hotels. I was charged $397.00 for them to give me driver error codes (P1207) and tell me not only did my gear box need replaced, but my transmission was gone, my entire ABS system needed replacement and my engine could seize up and leave me stranded. Mark Jr. told me they didn't even want to repair it because it would be a lot of work and not worth the money for an older (2004 Ford e150) vehicle. I was devastated! I had this trip planned for almost a year and only had a month to get a repair and routine service. I pulled the carfax and the records were spotless and precise (except for the entries that Marks Auto repair put in). I bought this van as a state vehicle in AZ and knew it had immaculate maintenance and service records. I knew the transmission just needed a drain and fill, new oil, and an all around check on tires etc... I took it to a trusted friend for a solid 2nd opinion and the gearbox was gone (I knew that) but friend said Transmission probably just needed a drain and fill, and that it would be fine. The Ford econolines were made to outlast. Some having 300-400k miles on them. Mine had 160k. Strange thing was, when I popped the hood to see if they had changed/filled any fluid (since I paid almost $400) there were no signs of ANYONE there. No finger prints, no swipe marks from someone leaning over the engine, nothing! There was the same dirt with no disruptions as there was 4 months prior when I put a new battery in myself! They had my van for almost two weeks and only gave me useless Marta codes that were from raving the engine while in park (rpm vs torque error). The ABS codes or light hasn't come on except on rare occasion, but Mark jr made it seem as if I was going to lose my brakes completely and have a tragic and sudden loss of control. Scary and dramatic! Long story, but this is not the first time Marks has been less than helpful and actually defeated the purpose of even bringing my vehicle into them on other occasions. For example, I had an oil leak in an '07 Mustang that had leaked onto my garage floor and they told me to just watch the fluid level, it didn't need to be fixed!? What? So for years, I had to put a pad under my car because I just trusted what they said. Now I know better. Now I know there are other mechanics who want to do the work, gain trust and don't swindle or use scare tactics to get you off the lot. I brought my van into Marshall Automotive repair in Hermitage, they listened and tested the all the things. They replaced the steering gearbox got it aligned, changed my fluids, looked over all the other systems and gave me a thumbs up for the trip. It was a long, difficult journey and I did it solo. To be honest, there were some scary thoughts in my head thinking "what if Mark Jr. was right?" Completely paranoid at times and questioning everything made it difficult to truly enjoy my vacation to the fullest, but I had to trust my gut and my gut said Marks Auto repair was wrong. And they were! So, here we are.... $400 in the hole for absolutely nothing and 3000k miles later... whatcha gonna do Mark's?