This was great! Super fast, didn't try to sell me anything I didn't need, great communication! They must have changed managers or something because the bad reviews aren't accurate at all rn. read more

JD is the best Great service If busy, best to show up 30 mins before opening and get in line early read more

JD and his team at Big O Tires are amazing! They have helped me with a couple vehicles now and most recently helped me with the perfect new set of wheels and tires plus a lift kit. They are honest, hard working, and extremely respectful. Customer service is number one here! Thank you JD for all the help. Until next time! read more

Gavin and Joe were the best. My husband and I were traveling from Idaho to PA and had an issue with are cargo trailer. What we thought was going to be bad, turned out to be a simple fix and we were on the road the next morning. These guys were the best. Thanks again. Eric and Linda Pitzer (from Idaho now in PA). read more

Avoid this location if at all possible. Caught a chunk of steel inside Teton NP and destroyed a tire and it needed replaced. I was told that since the tire was at 5/32's tread left and my vehicle is full time 4 wheel drive they would have to sell me 4 tires or none at all. They did not check the other 3 tires as we dropped the damaged one off. We did not purchase 4 new tires at this location. 3 days and hundreds of miles we ended up at Discount in Idaho and all 4 tires were found to have 8/32's tread not the 5/32's Big O quoted. If the tires were truly at 5/32's I could understand Big O erring on the side of caution from a mechanical standpoint but they lied and purposely mis-lead me to get a big sale. read more

We were on a family road trip and needed new brakes. It was a Saturday afternoon and every place is closed on Sunday when we were set to head to head home. With a bunch of kids in tow, we were a bit distressed about being stranded without a vehicle. Steve was handling the front desk. He was clearly annoyed by us, and was quite rude in how he answered our questions. We were feeling quite unsettled until JD took over. He alleviated our stress and gave us the simple answers to the questions we had. (Like a rough timeframe, possible costs). He was so friendly and hospitable. He gave us great food recommendations and he even let us borrow the Big O truck to go grab lunch because it was hailing and raining. JD carried this five star review and I hope Steve was just having a bad day and doesn't normally treat customers so poorly. Thanks again, JD. You made a stressful situation a great family m read more

Another truly crap-tastic Big O experience in Jackson, what a surprise! Brought in truck last night for a wheel swap (all tires on rims, winter tires and rims purchased at Big O. When I purchased the tires and rims from Mark (big dude, not there anymore) a big part of his sales pitch was that the tire swaps would be for the life of the rims/tires, no questions asked. EVERY SINGLE TIME that I have brought the truck in for wheel swaps, the shop has tried to scam me into paying. This time was amazing, the new manager insisted that we didn't. buy the rims (or tires) from him, so we had to pay. Well, it turns out we have receipts. Pretty 'legendary' to be called a liar, thanks, that was awesome! In addition, I dropped the car off at night. The service options on the card include an option for oil change and filter. Well, this location doesn't offer this. No problem, but manager dude, I don't think you realize how condescending you sounded when you asked me "What cardyellow card?" THE ONE I FILLED OUT, guy. As to the lifetime swaps, guy kept saying "the policy has changed", essentially making me doubt that they (or he) stand by anything they say, or do. To say that the exchanged showed an incredible lack of integrity is an understatement, to say the least. This place is seriously the worst in town, IME. If you look at any online reviews, this seems to be the way most locals are treated. I have been a customer for over 20 years, never again without an apology. read more

Big O Tires - Please note: oil changes - Tires Near Me - Jackson, Wyoming

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Took my car in for an oil change and rotation. Asked if they could check the brakes which they put new rotors and pads on. Then they said my battery needed to be changed. When I picked it up the the car check engine, brake, cruise control were all flashing. They said they couldn't clear the codes and I needed to take it to a Subaru Dealer, that maybe my alternator was bad? I paid them $798. I took the car to Teton Motor and they found two fuzes bad and charged me $195 for $15 worth of fuses. Teton Motors told me to make Big O pay for that service charge, asked why they couldn't figure out to check for fuses? I've been going to my local Big O Tires for 30-year, year after year, manager after manager the service gets worse and worse. So sad when your from a small town with limited places to take your car in for service. read more

9/6/2023 - We have been BIG-O customers in Louisville, KY for years. We were in Jackson for family vacation and picked up a nail in a tire. The local BIG O was busy, but the manager, JD took care of my issue very quickly and with the same quality I have become accustomed to with BIG O. If that weren't enough, there were 2 other customers in the same pickle that I was in. HE TOOK CARE OF US ALL AND DID SO PROFESSIONALLY AND EXPEDITIOUSLY. THANK YOU JD!!!!! TH read more

I called to ask about appointment availability - was asked to bring it in for service right away. When I got there however they told me they would have to wait a couple of hours, and may not be seen at all. Given the previous negative reviews this gave me a bad feeling about their honestly and service, so I went to a nearby local shop (Levis) who took me in a bit earlier than the appointment time agreed upon on the phone. read more

ABSOLUTELY AMAZING. Driving through Jackson my TPMS warning came on. I saw I had a screw in my tire. I called Big O tires late in the day and was asked to come in first thing in morning. When I arrived the Entire team was very accommodating. I have a spinal cord injury and can barely walk. they allowed me to park infront of the roll up door. The manager JD came out to talk to me. They allowed me to stay in my van while the tire was being patched. While waiting, an employee came our just to Chek to see if I needed anything, Coffee, water.. It's theese little things that make great customer service. I was on my way in less than an hour. I want to thank JD and his entire crew for an Amazing job. read more

These guys were great... I have a Tesla which creates problems lifting the car and not damaging the battery... Big O has worked w lots of them so when I call w my special requirements they were good. The car was ready when promised, they were really busy so be warned you may have to wait a few minutes read more

Never been treated with more disrespect in my life!! We've been loyal customers for 15yrs, bought multiple sets of tires, and will never go back! In October I had a leak. I went to a local tire shop in Driggs (been in business 35yrs) and they patched it. Again it was leaking so they replaced the rim and it was still leaking. They said it was a defective tire and unsafe. They were kind enough to loan me a tire so I could bring the big o tire & my vehicle safely over the pass. I call and speak to JD who was nice enough to "squeeze me in". My tires were still under warranty for 2 more months. They tell me they're going to replace the tire free of charge. When I get there the place is packed, and JD,s toddler is running around the shop. Must've been 20 people in there. Fast forward to yesterday (we came to Jackson for my daughter birthday). My car is still under warranty so I take it to the dealership for service and they inform me that I have mismatched tires, one blizzak snow tire and my 3 other all season big o tires. On an AWD vehicle this can ruin a car quick and that there's a noise coming from my transfer case. For a new set of tires and the repairs it's going to cost me $2500. I immediately call and speak with JD who tells me to come over right away. I explain the situation and he tells me that "I'm being dishonest, the 2013 blizzak did not come from big o and that I must've took it somewhere else and am being dishonest so I can get a free tire because they take impeccable notes... He's 100% certain there is no way it's his shop fault. He proceeds to tell me he's only been there 8 months as manager, the two techs that did the work no longer work there because their work visas ended, my original tires were discontinued and that's why I have a different tire (even tho his shop didn't do it..), and that the only way he will help me is if I buy a new set of tires, he'll pay for the parts (transfer case) or comp 1 tire but not both. When I say I don't trust his shop to pay more money, he tells me i need new tires either way. When I ask to speak with anyone above him he explains it's a franchise, he's the end of the line and that he will not put me in touch with anyone above him. In fact the owner will laugh in my face and if I'm not willing to accept the help he's offering I need to leave." Conveniently my warranty expired a month ago. All in front of my 9 yr old daughter. Never in my life. As a local of 20 years I don't think I've ever experienced such a lack of customer service. All I wanted was for them to replace the tire that was causing the issue and the parts for the damage their mistake caused to my vehicle. I would have gladly paid for the other 3 tires. Going to tell it from the mountain tops. Check out my invoice and their "impeccable notes". read more

Big O Tires - They're impeccable notes.. - Tires Near Me - Jackson, Wyoming

So far I'm happy with their level of service - but the lower star rating is due to the fact that I was told there would be a one and a half hour wait and in fact, I waited almost 3 hours. read more

Bottom line up front: after going to Big O for a number of years, we will not be going back due to the manager giving a blast of defensive excuses as to why it took over 12 hours to swap in our snow tires, when we were 3rd in line. There are no appointments for tire changes, so my wife showed up at 6:50am before they even open, after given advice to show up early. The key dropbox was taped over and the doors were still locked. The manager arrived later, opened the shop at 7:30am. At 11am, the woman that was in front of my wife in line picked up her car. And our car wasn't ready for pick up until after 8pm. The manager basically defended this by saying that they have a lot of cars to process (75 cars a day), deal with customers that bring in bald tires, left over cars from the previous day, keys in the dropbox (which was taped over as mentioned above), etc. At one point he asked, "what do you expect?" I can definitely appreciate how many cars they process (most in town), so all I really expect is that they honor their first-come-first-serve, which I think they completely failed to do in our case. The math just doesn't work out... (info from the manager) they process 75 cars a day, they had 14 leftover cars from the previous day, and 20 cars in the drop box. Being 3rd in line, that would put us at #35 for the day if you assume they processed all of those other cars first. So, which is it? Did they process 75 cars yesterday and push a lot of other cars ahead of us? Or were they only able to process 35 cars all day, since we were nearly the last car to be taken car of for the day? Lastly, the manager said, "you'll be back in the spring." We won't. And I don't think of ourselves as a captive customer. read more

The manager will try to sell you new tires, even if you don't need them. We have experienced this twice and know other families who have experienced the same issue. We bought snow tires from them last year and they told us we needed brand-new tires this fall even though ours were fine. They also refused to warranty the ones they said were "faulty" read more

While roadtripping here from San Diego and coming down the Teton pass my tire sensor light went on. I took it here immediately in a panic and they took my 4runner in quickly. Thankfully it was an easy fix, but they made sure I was safe & taken care of and didn't charge me for their time. So thankful! They were very kind and efficient. read more

Took earth dreams civic hatch to Death Canyon trailhead rally drift. Turned out the road has a lot of sharp rocks. One tire got flat but all 4 needed replacement. Big O done the magic. read more

Big O Tires - Touching sharp rock without rubber protection. - Tires Near Me - Jackson, Wyoming

I had a blowout and needed a replacement, they would only sell me 2 tires, not 1; fair enough. When my truck was ready, I paid, and left to get on with my day. 2 days later, while fishing I noticed I had FOUR new tires, not 2. I called the store, and got a text back to call the manager. No "please", no "thank you for calling". When I talked with the manager, same lack of civility. He asked when I could come in and exchange the tires. Poor story short, I came in and waited for them to put my old 2 tires on, and the tech came and told me I was done. The manager, JD, walked by and I asked him if I was done and he just said yes, and kept walking. No "sorry for the trouble", no "thank you for coming back". I imagine they'll sell the 2 "slightly used tires they got back as new, despite knowing I drove several hours in the mountains and dirt roads to fish. read more

My crew and I showed up at 7:45 am because we needed a valve stem replaced. we left at 10:00, it took them over 2 hours to pull are truck in and replace the valve stem. it took them 25 minutes to replace the valve stem itself. I should've trusted the other reviews. read more

DO NOT GO HERE!! I was misinformed countless times and the manger is extremely unprofessional. Do yourself a favor and go to ANY other tire shop in Jackson. I should have known better as there are many other, locally owned, tire shops that I have dealt with in the past that know how to communicate, be accountable, and treat customers properly. If I could give zero stars I would. read more

if you value dishonesty, violence and watching someone belittle their own crew. this is the place for you. I had a two day long encounter with this completely lacking of any kind of professionalism. . the first day I called in and was told by the manager JD that they don't do appointments they do first come first serve, and that there was nobody in line and they'd get me right in for a simple tire rotation. After commuting an hour and a half drive, I was immediately told by JD that they would not be able to get to my vehicle today. Rather come tomorrow morning, first thing in the morning as it's first come first serve. The following morning, I was there at 7:45 AM when they open at 8 AM. The first person to be logged into their system for the day and I was told I would be out of there by no later than 930. By 10 AM, I had watched multiple other people come and go that came in after me. after asking the manager about timing he just would respond with same lie," your up next". just after 10 am I asked for my keys as I couldn't wait any longer. jd the manager seemed to be bothered by this and threw my key at me raising his voice, telling me that I don't need to come to his business anymore. after shouting at me he proceeded to walk up to me, grab me with two hands by my jacket and tell me to "get the fuck out of his store" forcefully pushing me outside of the door in front of all of the customers and employees. Two days of wasting time to come to a business for a simple tire rotation. Thanks for wasting my time, being dishonest and physically putting your hands on me. read more

This was my second time driving up from california to take a summer job in Jackson. I went there to have them check my car for issues before I was supposed to drive home because I'd been once before in 2018 and they had done a decent job. This time, they gave me a completely bullshit evaluation of what was wrong with my car and a grossly overpriced estimate. Granted, Im a 20-something girl with a California license plate, an easy target for a mechanic looking to take advantage of someone, but I don't think that excuses their lack of integrity. They told me my serpentine belt needed to be replaced, my brake pads needed to replaced, my entire braking system (literally what they said) might need to be taken out and replaced and that my power steering was about to give out. They had me completely panicked. When I asked if my car would be safe to drive back to California without fixing it for an outrageous price (couple grand), they said most likely not. I waited 4 hours at the shop after the estimate for them to see if they even had the parts to do the job, and they ended up telling me there was nothing they could do even though they had effectively told me my car wasn't safe to drive. And by the way, they said, the nearest large auto shop was all the way in Victor. My parents talked me down and I'm glad they did. I took what I thought was a massive risk and drove my car back home to Sacramento. The drive went completely fine. Got my car looked at by a more honest auto shop and guess what?! the only thing big O was right about was the serpentine belt. Other than that, brake pads had a lot of time left, brake rotors were slightly warped but not a safety issue, and NOTHING WAS WRONG WITH MY POWER STEERING. Anyway, count on Big O Jackson for long wait times, exorbitant prices, and incompetent mechanics. But anyone who isn't a disillusioned millionaire resident in Jackson would see that the dishonest and overpriced nature of Big O fits right in with the rest of the town's character. read more

Had a leak in a tire. They told me it wasn't repairable and that I'd have to buy new tires for a minimum of $900. I went down to Levi's auto shop and they fixed the tire for $20 read more

My wife and I were making a cross country trip and had a problem with a tire. We stopped here for help and had amazing service. The guys in the front were very knowledgable and extremely friendly. It was a pleasure to do business with them. I was in a panic and they were very helpful and put me to ease. I ended up purchasing four new tires, which was not what I was hoping to do, but everything they said made sense to me. I did not feel ripped off or taken advantage of. Overall, Big O provided me great service, and I appreciated their help. I would not hesitate to do business with them again. Thank you, Big O, for your help! read more

I do not leave reviews for automotive related companies because I am part of the industry and I do not like to show favoritism. However, I came in as a customer as I was on the road to Yellowstone. I did not identify myself and I simply asked a favor, I said, "I pray that you can plug in my truck to find out what the check engine light is all about." Sarah grabbed my keys and handled it within 5 minutes! And chatting with JD in the meantime, this gentleman is polite and very knowledgeable, especially regarding what I know about. He is a professional custom wheel person. The visit was quite delightful in all respects. read more

Big O Tires - A busy shop is always a good sign! - Tires Near Me - Jackson, Wyoming

Pay attention to the 1 Star reviews. No appointments taken. Show up and wait. I did exactly that. Never got the overpriced oil change I was willing to purchase because they put people in front of me until closing time. Disgusted. read more

I was leaving Jackson on my way to Yellowstone when I heard a strange flapping sound under my car. I stopped at a service station and got a referral to Big O, Jackson. They were great! Although busy they looked at my car within 2 hrs, found the problem...a piece of the skid pad had come loose... fixed the problem and had me on my way. read more

We drove down from Teton NP this morning and noticed a nail in our passenger front tire. We called Big O's and Tom answered the phone - very polite and happy to help us. Told us to come on over since they do first come first serve patching. We had another nice employee help us when we arrived and got our car in as soon as he could (4 cars were in front of us with the same issue). He told us it would be a couple of hours and sure enough, 2 hours later we got the text that the car was finished! It was a much cheaper service than we expected and we would gladly come back again and recommend this place to anyone passing through the Jackson area. read more

We had low tire pressure alert en route to SLC for a flight..pulled in to big O and within 20 minutes all fixed and nail removed an tire patched! Excellent service, and Alan was esp. helpful as I was traveling with a handicap man he went out of his way to hold doors, and get the job done. Thank you read more

Saved me big time! Woke up to find my rear passenger tire mostly deflated. I was able to drive the 10 minutes to a gas station to fill it up but it was slowly losing air. I was about an hour and a half from the nearest town, Jackson, and this was the only tire place open on a Saturday afternoon. I mapped it and was going to arrive 25 minutes before closing time. They could tell I was very stressed and were able to squeeze me in- even stayed past closing time to finish it up and to top it off, it was FREE! I'm so impressed with and thankful to these guys! read more

I just stopped by for air in my tires, and I just wanted to leave a quick review and say that the gentlemen there were so kind, helpful and quick! Kindness goes a long way and I just wanted to say thank you :) read more

Excellent service. Professional helpful staff who managed to exceed needs. If you are in need of tire repair or work go here

I recently got a nail stuck in my tire, I tried to plug it myself and had no luck. I'm so grateful for JD and the Big O team for helping get me back on the road. I will continue to bring my business to them and spread the word of their phenomenal service. They kept me updated on my truck and fixed it in a timely manner. Thank you! read more

The guys at big o were helpful when I needed new tires and when I needed to get another tire patched. Work was done quickly both times. Prices seemed fair compared to other shops in town. read more

To start with, two of the three employees in the office were not wearing masks despite the county mandate. This morning I called to verify they could do an oil change, I specifically asked if I could make an appointment and he said no, it's all first come first serve. So I show up and they tell me they are booked for the day but I could make an appointment for tomorrow read more

Traveling through from Utah and after coming down the pass from Utah in motorhome the brakes overheated. There are 10% grades coming down and everything was fine for about 10 miles after coming off the grades and then the brakes felt like there was air in the brake lines. We stopped and called triple A as it was unsafe to drive. Big O gave us permission on a Friday night to bring the motorhome to their parking lot and stay in the motorhome until they could get to it on Monday. Rob and Nathan were great. (No i was not riding the brakes and was in low gear. It is a long haul down that grade. My diagnoses is the brake fluid boiled) read more

I am a little surprised at the other reviews for this place. The person (I believe it was Mark) who helped me was very nice and came off as pretty trustworthy. He even offered to help us go in to town since I had my kids while we waited. I heard him dealing with another customer who got misquoted and he gave the customer the lower misquoted price even though the customer was ok with the higher price. Finally, I have this piece of trim that broke and hangs off of the side of my van. It has been like that for years and noone has bothered to fix it, and I didnt have the right part to fix it. They fixed it free of charge and they didnt even tell me they fixed it. My wife noticed it and was really impressed. read more

I went to Big O Tires yesterday in ... they said there was a key drop off. There wasn't. Instead probably 10 employees in and out of a tiny shop, zero masks and standing two feet away from me. NOT okay. read more

I dropped my car off at 7:50am to have my tires switched out today and I'm still sitting here waiting for it at 5:14pm. Not cool