The guys are great there, we had a leaking tire and we're going to be late to our flight. They patched it for free. I will always get my car serviced from them from now on. read more

Amazing customer service! Needed a same day appointment the day after Christmas and they were able to get us in asap and take care of us within an hour. Thank you to the whole team! read more

We limped into Payson with a busted radiator. Even though they were quite busy, they got us in to replace our radiator and stayed late to make sure it was done right. Unfortunately, they also had to replace the hoses. So Scott came back on Sunday morning, even though they are closed, to replace the hoses and get us on our way. Our truck tows our 5th wheel and we are on our way to Amarillo TX by Sunday night. The manager, Justin, let us plug into their shop so we were able to run our fridge and spend the night in our trailer. We are very happy customers and definitely recommend Big O Tires in Payson. Big thanks to Scott, Justin, and Louis! You are the best! read more

wouldn't consider the warranty again. seen twice today they turned down peoples warranty due to ever they bought tires and then had the same thing happen to me due to employee error. why would anyone show up to use it when payed for if they didn't have it? do better read more

I'm a seasonal resident in Tonto Basin and my Eco-Diesel Ram 1500 needed an oil change and tire rotation. (I would be supplying the oil and filter.) After checking out Tonto Motor Works in Tonto Basin where the owner said he couldn't charge less than $80 since it would take an hour and a half of work, I opted to go with Big O Tires in Payson where they charged me $32.07 out the door for the labor on the oil change. No charge for rotating my tires, inspecting my truck or for adjusting the pitch on my truck hitch. Russell and Justin at Big O were great - very courteous and helpful. By the way, I have had different vehicles through the years serviced at different valley Big O's in AZ and have consistently received very good service and competitive pricing. read more

I HIGHLY recommend NOT taking your vehicle here. The mechanics are incredibly careless and placed our shocks on our vehicle improperly. This caused our vehicle to drive irregularly and caused damage to our tires. I've spoken with the district manager Mike, who believes bad shocks do not cause damage tires. Not sure why he is a district manager if he doesn't understand how shocks offset the weight of the vehicle. Go back to school buddy. They replaced our shocks though are refusing to take accountability for the front tires (even though they are brand new from Firestone). Go to discount tire! You will be taken care of! read more

Extremely slow took a liftime just to put a single tire on the only good thing here is the price if that

My family and I were on a camping trip when unfortunately we broke a cv joint. We got a tow to big o. They were very helpful and kind. The woman behind the counter even offered to give my wife and kids a ride to the park and splash pad. I think she took mercey on us when they my kids were getting restless. They were able to get the part from a local auto parts place and have the problem fixed. Very kind and thoughtful people here. Didn't try to upsell me or do anything other than fix the problem. The mechanic (Scott I beleive ) was a very nice guy. He knew right away what was wrong. Highly recommend them. read more

Fabulous customer service! I needed extensive front End work done on my Ford Edge and everything was handled promptly and professionally.

Terrible, rude service. Went in for a flat tire and possible battery issue as we had to jump it that morning. Took care of the tire reluctantly. Never mentioned what they found with the battery. When probed they said it was fine. Less than 24 hours later the battery is dead again and we're stuck 40 miles away from any services. It's now even more obvious that they never checked it and lied. Terrible. read more

Bought four tires here and got a great product. Service was too notch too. Check them out!! read more

The staff was very helpful and accommodating. We broke down on a weekend camping trip coming to Payson. They were able to help us get the part for our truck and they let us park our camper in their parking lot and even supplied us with power and Wi-Fi.. they were able to replace all of our camper tires while we were there quickly and even stayed an hour late on a Saturday to get us up and going on the road again! read more

We've always gone to discount tire for tires. Big o did a break job for us a couple of months ago so we decided to order winter all terrain tires from them instead of discount this time. We had just gotten street tires for summer 8 months ago. They were basically brand new because I work from home. We got a set of all terrains from big o for the winter so we could swap out both sets each year for the season. My husband picked up the car and when he got home I asked where our summer tires were. He said oh they must have forgotten but they were closed already so we called first thing at 7:30am the next morning. We called and asked them to hold the tires and we would go pick them up. Hours later we were told they didn't have the tires anymore. Wtf. They just cost us $1400. Discount tire has ALWAYS asked if we are keeping our tires and loaded them for us before. Big O in Payson just robbed us. We won't be giving them any more business. We have 5 vehicles and two trailers. We will be keeping them all with Discount tire going forward and won't be going back to Big O. read more

They are open Saturdays. They do NOT have a mechanic available on Saturdays, despite being listed as a full service shop. Staff seemed less than enthusiastic to be there. One star for allowing us to remain stranded in their parking lot for two days until we received a tow back to the Phoenix area. read more

These counter workers are rude and disrespectful. I have purchased Big O tires for years in two states and always had great service, but this store in Payson will never have my business again. I am a 'local' living in Payson for 10 years, if you are a tourist they won't take your car. The only shining star in this place is Leanne, at least she is friendly. read more

Big O Tires in Payson are Predators. They have lied and cheated customers so much for so long they no longer remember how to be fair and honest with people. I've been in the Payson store 4 time for tire repair and replacement and I've left every time disgusted with their lies and phony sales pitches. If you don't know about tire scams, you should steer clear of Big O Tires and keep driving. There is a tire store on N. 87 that is as slow as Christmas, but at least they will shoot ya straight. read more

RUN , there are other Tire shops in Payson AZ It seems there are VERY GOOD reviews about LeeAnne and just as many BAD REVIEWS. To me that suggests that, if a business gets bad reviews from real customers they had better have a few friends contradict that. JUST BE CAREFUL AND TRUST YOUR INSTINCTS, I didn't and I paid for it!! I was treated like an old lady who didn't know any better. This just isn't true! But, LeeAnne tried to pull the wool over my eyes anyway. She had no idea that I have rebuilt engines and taken care of other auto care, and so she just lied. I believed her because she was nice. I should have known better, just because she lied with a sweet smile and tone of voice, just means she is good at it. So, LOOK AT THE NUMBERS! She got me for about 250.00 Overcharged and scammed! It is VERY EASY to fill out a consumer complaint form on the AZ Attorney Generals Website, VERY EASY. Doing this can actually keep tabs on who is a complaining consumer and who is not. Thanks! read more

I needed new tires for my fifth wheel before I went on vacation. I called and Justin said he would get me in if I could drop it off. They were very busy. They were able to get me in and give four new tires at the very lowest price. Then I picked up a nail on vacation. I went to a BigO in Bakersville and they put a new tire on right away. I noticed it was the wrong ply tire. I stopped by Payson BigO and spoke to Justin and Leanne in my way back home They told me they would take the wrong tire off and put the right one on. It also was a busy booked Monday for them. They squeezed me in before they closed and installed the right tire for me at no extra cost. They went above and beyond for their customer. Thank you Charlie Bennett read more

This shop couldn't have been more helpful or polite! We had a bit of an emergency and they were taking care of us before we even got out of the car. We highly recommend them! read more

I bought my tires here a couple of years ago. this morning I had a flat, got my car to Big O where they repaired it and checked the others . they were efficient in replacing my spare into its place. the waiting area is well decorated, clean and complete with TV, coffee, donuts and very comfy chairs. there was no charge for me because I had purchased the tires there . a pleasant experience . I'll be going back when it's time to purchase my next set of tires!!! read more

We were beginning a three week vacation and passing threw Payson when we started having engine problems. Repair shops were either booked up or closed. Took a chance and called Big O Tires. Big O saved our trip! The staff there was wonderful! Aaron had us back on the road in under two hours. We are so grateful! read more

They charged us for a bent axle on our ATV trailer that was too short for the frame. They claimed they also welded our leaf spring mounts in which time I got home and realized they were the same mounts and rusty. So while driving down the road, the mount broke, almost causing me to wreck, putting my family in harm. They charged us $1800 for this. They are LIARS and CROOKS. STAY AWAY from this place. I am totally in awe that they did this to us without batting an eye. read more

I came in with a badly punctured tire. I got it in with the help of tire slime, but I was pretty sure that replacements were going to be a thing. Owning an AWD has its perks, but road hazards have a high price. Justin and his guys not only patched it, but had to deal with a full bottle of slime to get it (BTW, tire slime is an amazing investment for getting you to safety). I got these tires from a Big-O. Justin made sure the next ones will be, too. read more

I really like this shop till new manager took over this year (summer of 2020). New management not as concerned with you being happy going out the door. Over all a typical tire shop. read more

Came in on a donut after a flat on the way down the hill. They replaced (needed) all four tires for a very good price. And, in one hour!

Driving through town I had an issue with my tire and this guys were able to help me out right on the spot. Leeann was super helpful and diagnose the issue right away. Got me on the road and back to my family quickly. Much appreciated! You guys rock. read more

Big O Tire - Tires Near Me - Payson, Arizona

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Leanne is the Manager of this location and has been for 13 years! She has excellent customer service skills and cares about the community and it's people! I would highly recommend trying this location and asking for Leanne! read more

The owner of this shop is very rude. We had a flat tire so took it here to get it fixed up. They took the tire off and because there was a small dent in the rim (which has been there for a few years, and the Big O in Mesa fixed our tires without a problem a month ago), they refused to put the tire back on the car. They insisted it was a "liability" for them to put it back on and would only put my spare on. I was on my way down to Mesa and was not comfortable driving 60+ miles with it. After arguing with the owner for quite some time I had to put the tire back on my myself and air it up myself too. Do not recommend this location if you are looking for quality service, or even to be treated like a decent human being. read more

I took my car here for a flat repair. They took the tire off and then refused to fix it or put it back on even thought the tires are less then a month old. Left me with a doughnut and a 100 mile trip in front of me. I can't understand leaving a person is worse condition then when they can in. read more

I wish I could give it -5 stars. It's without question, without doubt, easily and by far thee absolute WORST, I repeat utter garbage, most terrible business I've ever dealt with in my entire lifetime. I can't even stress it enough to you people just how bad of a place they are. We just needed the tires swapped out on a work truck, we had all four new tires in the bed all they were doing was switching them out right. I go to pick it up hours after it's done and when I get there, nobody knows where the truck is. 15 stupid minutes later an employee pulls in the shop in it with a polar pop and a dumb smile. I kid you not HALF the amount of gas was in the tank from when I dropped it off. A separate time they were working on my trucks rear axle, held it for literally 3 months; I called and called them and finally got ahold of that irritating desk woman, and nothing was accomplished. They initially quoted me for like $750, 3 months later they said "it'll cost 4,500 to fix it and it'll be another month or so. Also you now owe us 1,200 now for the work we've done thus far." Absolute BS these fools. Gave my truck back in worse condition then when I drove it there, it had to be towed home with a $1,200 bill for accomplishing nothing. F*ck these nimrods read more

I came in for new tires and thankfully they noticed my alinement was off and did it as well! They were pretty busy but made the time for me. As a female in a tire shop I felt at ease and not taken advantage of. Everyone was friendly and helpful! I have a brand new baby and I feel super safe driving now knowing that my car was well taken care of by big O!! read more

Big O Tire - Tires Near Me - Payson, Arizona

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I live up in Pine, AZ about 14 miles north of Payson. Needed to have 4 new tires that I already have, mounted and balanced and couldn't find anyone here in the area willing to do that unless I dropped my truck off and came back hours later or made an appointment days down the road. I called Big O Tire in Payson and talked to manager Leanne River. She said they were busy as usual but if I came in at 3PM they would get it done. This was on a Monday and we all know what Monday's are like. Everytime I drive by the Payson Big O Tire they are always packed and busy but I arrived at 3PM and and they were swamped but I was out by 4:15PM. Leanne and the crew there at Big O did and excellent job, fast and friendly. Good group of people there at Big O Payson. Good job!!!! read more

Got a flat coming down form MNT ORD. I was able to limp my truck into there place after I plugged the hole.. "still leaking". I kindly asked if they would help me replug my tire so I could be on my way. They were nice enough to take a look at the damage and see if they could fix it. The knowledgeable shop guys pulled the tire off only to find out that the damage was not fixable. With 5 minutes before the closed. They slapped a slightly used tire on for a very good price! Can't thank you guys enough! read more

Jospeh at the front counter was awesome. We were traveling through and he helped us with our hesitation to get us back on the road safely.

Extremely rude woman working the desk. Not helpful at all and bitter tone. Decided to get car serviced elsewhere

After moving away from Payson, I recently had to use my spare tire that I purchased from Big O a few years ago. When I had purchased a nice set of big tires and rims there in 2005 from the store manager, I had also purchased a NEW spare tire that was compatible with the new tires. When the local tire dealer recently pulled my spare, they found that I had a very used tire that was dangerously bald and old. I was very fortunate not to have needed that spare tire until now. All I could think about was if I was out on a backroad or on a highway with a long way to go before the next town. Who knows if the same management is in place there, but that was wrong on multiple levels. Beware of shopping at Big O in Payson. read more

After some scary moments on 87 with brakes that were in trouble, I stopped by Big O. I had thoughts of Clark Griswold getting repairs on the road. I anticipated it going like this; How much is it for the repairs? Answer: How much you got? Luckily, Brian (the Manager) gave me a quote that was reasonable to replace my front rotors and pads. He also applied a discount to help me out and gave some thoughts about how long I had left on my tires (without trying to sell me any and knowing I was an out-of-towner). Given that I was over a barrel, it was a pleasant surprise. I highly recommend this shop, even if you are an out-of-towner in need of emergency repairs. read more

Great service with exceptional mechanics. Big mike in the back for sure knows how to fix anything you need done. Justin is a great manager who makes sure the job is done correctly! Leanne is such a nice lady and runs that shop like no body better. I suggest if your in payson or headed up the beeline stop by and make sure you tires are ready for this winter! read more

I'm a 70 year old disabled veteran! I went to Big O Tire in Payson to buy a set of all terrain tires for driving in mud and snow. The manager convinced me to buy Nitto crosstek 2s, he said they would be perfect for the area I live in, (Pine, Az). I went back to Big O after 1 month and told them that the tires did not perform in the mud and snow. They told me that I didn't know how to drive and refused to exchange or trade the tires for Nitto Grapplers! The management are liars and make a practice of misleading customers. I will never do business with Big O tire again! read more

I had an ATV tire on my Polaris Sportsman pop off the rim. I brought the tire to the Payson Big O and told the lady inside of my issue. She told me to go back to the entrance of the tire bay and tell one of the workers my issue. A new employee (just saying) was working on another tire and asked me if I needed help in which I told him. Basically the tire needed high pressure to "pop" the tire back on the rim. He began working on my tire but seemed to have problems about doing the pressure on the tire. His boss came over and took the tire and fixed the problem. I asked what I owed him and he said "no charge." I gave him a tip anyway. That what I call service. Will definitely think of Big O when I need tires for my car. read more