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Big O Tire

3.3 (41 reviews)
Closed 7:00 am - 6:00 pm

Services - Big O Tire

Tire balancing

Tire rotation

Wheel alignment

Oil changes

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Recommended Reviews - Big O Tire

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9 years ago

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Review Highlights - Big O Tire

Justin always does a great job working me into the busy schedule.

Mentioned in 5 reviews

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Midas

Midas

(20 reviews)

CUSTOMER REVIEW!!! I went into Midas here in Cheyenne to get…read morea routine oil change and the end result was them incorrectly performing the maintenance causing me to go get it fixed two days later. I went in on Saturday, drove to Denver and back, and then Sunday night my car started making a rattling noise and my oil light began to flash. I went straight home and checked underneath the hood and my engine was smoking and my oil had completely drained out of my car. Turns out, they poked multiple holes in my oil filter with pliers which led to my car to be completely drained of oil. I obviously took it to a different mechanic to get the cost of damages and report of what caused my car to stop running properly because I read other people's experience of oil shops like Midas trying to beat around the bush and blame the customer for a damaged engine. I went into Midas to respectfully ask for a refund and reimbursement for the damages because I refused to pay for something that a "professional" should be able to perform without mistakes. I was very respectful going in, however, Tyler at Midas was very condescending and rude. Midas was persistent and tried telling me that my 2015 car required full synthetic oil (when I know you don't have to use synthetic oil if you haven't in the past), so at that point I got the idea they are only out to get your money. He told me that "I wasn't going to get a free oil change" and since "he wasn't the one to perform the oil change" it wasn't his fault. He proceeded to tell me that it's their policy to only give refunds if I brought my damaged car back to Midas to assess the problem. I informed him that no person in their right mind would bring their car back to the shop that caused major damage in the first place. I am waiting to receive information on whether or not my engine is cracked or damaged in any way possible. I think it's important for me to let everyone know that this company only cares about money and is very disrespectful when it comes to customer service. My boyfriend and friends have been very loyal customers to Midas, however, after this days' worth encounter, none of us will be using their services and to everyone else I recommend you do your own check after ANY service they perform to make sure they performed it correctly. I also read other reviews from this specific Midas and Tyler has been rude and treated customers poorly in the past, so I recommend speaking to someone with a little more respect. At this point it's not about the money that I missed out on, it's about the principle of the situation and how poorly I was treated. I had to reach out to corporate to get this situation handled appropriately and am very upset about how Tyler treated me and the poor customer service I received.

My wheel bearing went out in my truck and when I talked to Ronnie he said to bring it in and they…read morewould look at it when the figured out the whole problem they got right on it and had it in and out in about an hr and a half they did a great job and I'd highly recommend them they are friendly and they get the job done... I will definitely be a return customer

Big O Tire - tires - Updated May 2026

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