I was pulled over by a Policeman on the night of Sept. 30, he told me that I had a headlight out. I stopped at a local auto parts store and bought a headlight bulb. The next day I talked to Scott at Big O and he said, "bring it right in!", which I did. I needed to have my Big O tires rotated and they did that at no charge. Scott showed me that a previous mechanic had put silicone around the bulb socket, causing trouble removing the old bulb and perhaps causing the new bulb to lose contact. I waited during the time they worked on my vehicle and was impressed with the hustle and efficiency of the staff. I have used Big O Tires for a number of repairs and installation plus I buy their excellent tires. read more

I was driving my SUV and noticed the Front Right Tire was indicating a slow leak. Washed my SUV and looked over the Front Right Tire for leakage. Found a small screw in the tire. This tire was in great shape and I really didn't want to buy a new one at $200 Plus. Dropped by Big O Tires on Lincolnway and Justin talked to me about fixing it. He said I could pull into the first bay and have it repaired. Took maybe 10 to 15 Minutes and My SUV was ready. Fast and Complete in no time. Great Service and my tire is fixed and took the worry out of buying a new tire. I will return to Big O Tires for any service I need and Tell my Friends and Family to Ask For Justin. A Great Guy. Tom Colvin read more

They are patient when I am tired and they help me with the farm vehicles as well as our city vehicles. They do good work and have been so much help, even calling me back when I had questions. To which other places somehow lose my number and never get back to me. From our suburbans to our Buick and Toyota. They try to work with me on timing since my husband is deployed and we have a kid and baby. So timing is a struggle usually but they help saying come in this time during the week it's slower and less people in the waiting room and avoid these days and times if you can. Most places just want to schedule you right away as your just a number. Your actually a costumer here. read more

Had the best experience at Big O on Lincolnway today. Their customer service is always great, but today there was a mixup with getting my oil changed. They had taken my car, worked on it, then parked it as if it was done. As I was leaving, the sales associate, Gary Stecks, ran out and apologized but said there had been some miscommunication and the oil had not actually been changed yet. I was thankful - they could have just let me go and not told me. Anyway, they changed the oil at lightning speed and had me out of there in less than 10 minutes, and gave me a substantial discount for the trouble. Thanks for making things right, Gary and Big O - I'll be back again! read more

Scams!! 30+yrs I always have had tires here but I got spark plugs done and the mechanic Schrader did something to a hose to my radiator because it started leaking after I had to return 3x to get fixed I complained to manager Justin and told him I saw schraeder using caulk gun putting or taking liquid out radiator. 1yr later I return to have tires rotated ONLY & they have my hood up come tell me I have sealant in my radiator has anyone been working on my truck I stated only them and I turned to Justin and he kept his head down. NOW my truck could have serious damage!!! Scams at this place!!! read more

I would like to give a shout out to Chase Cranmore at Big O Tires. We are an older couple visiting from out of town with a long way to go in our journey still when we got caught in the recent snow/ice storm. Our car slid across the median and up the curb into oncoming traffic. No injuries or body damage done but we were concerned about the car undercarriage with many miles to go. Chase got us right in checked the car out for us and eased our minds even tho the shop was very busy that day. I really appreciate the friendly quick service. I can't thank them enough. read more

I called because the valve stem broke while I was checking the air in the tires. As soon as I parked my Jeep the service guy was walking out to greet me. Justin and his crew took GREAT care of me and my vehicle. They were patient, knowledgeable and very friendly. I watched how they treat customers who came and went while I waited and every customer consistently received excellent customer service from all of the guys at Big O. They have a loyal customer for as long as I own a vehicle. read more

A few weeks back I had a flat tire, pulled up right as they were about to close and had many tires already put away. Gary Stecks was very willing to stay open later to have he and his guys help me. They all were very friendly and handle my flat for me. These guys have always taken great care of us and our vehicles. They are very friendly and I appreciate their great service and the staff. Thank you Big O for everything and thank you Gary for staying open to fix my flat! read more

I needed 7 new tires for my RV...something not easy to get a hold of these days. Brian and Justin took care of me just like they always do and got us back on the road in no time. They ALWAYS provide good service to us. The biggest thing is the way they treat my wife and daughters...no talking down to them or up-selling them...they treat them with the same respect I get and I really appreciate that. We will never go anywhere else for tires. gsm read more

Gary and the team were amazing! Driving from MT to Denver for surgery. Tires all started to crack and unthread. They got me in ASAP the next morning and even were able to work with their partners in town to pick up the right size of tires. I have 245/50/20 which are hard to have in stock because they're so used. They were all so incredible and helped me out in dire need with such kindness and compassion. Would recommend them in a heart beat! read more

First of all, T.W is an amazing tech! Very fast and professional. He has done my vehicles for years, I know that I can trust him with anything. And Jacob...fantastic!!! Greeted me outside, super friendly and no problems with telling him what I needed. The whole team is great. I can always depend on them! Thank you guys for everything and helping me out on very short notice. Thanks *hugs* Andrea Lewallen read more

My wife and I found ourselves in a strange location with a flat tire on a rental car. Someone kindly directed us to this Big O Tires location, and it was a huge favor. Our sales associate was Justin, and both he and his manager were highly courteous and professional. They dealt with our issue as promptly and skillfully as if we were lifelong customers. I recommend this business highly. read more

Motorhome would not start after a very long trip from Canada ! There were others that were recommended and would not even give the time of day.......but Patrick at Big O gave the assurance they would try and help. Even the sound of his voice and manner on the phone gave reason for the panic to subside. Wish I could say more but hope this will suffice to tell others. Sandra from Alberta read more

Big O Tire on Lincolnway in Cheyenne is so nice! They helped me out and patched my tire that had a roofing nail in it. They even stayed open later than normal to help me out because they had so many vehicles in their shop with roofing nails in their tires. I will continue to go here and always have gone here for tire needs. One time they even put a brake lightbulb in for me, too ! read more

I was driving back from Torrington less than an hour ago and picked up a sharp rock in my truck tire. I was losing air fast. So I swung into big O on yellowstone for a repair. Gabe did a fantastic job in quick fashion to get me back on the road! I'm leaving for a trip to Iowa in the morning. I've used big O for quite a few years and will continue to use them. Thanks so much! read more

I just want to give a shout out to Doyle and his crew on Lincolnway! My girls & I are always running down the highway with our horse trailer and we ended up having a flat. He gave me a great deal on 5 new tires, because ours were too old to repair and the spare was bad. We were back on the road the same day! Thanks Doyle for your amazing customer service! read more

Was traveling through with my truck and trailer when I got a flat tire on the truck... the staff here was exceptional!! Even though they were very busy early on a Monday morning they fit me into the schedule, changed the tire and wouldn't accept payment, just wished me safe travels. Not enough places like this!! Thank you Big O Tire Cheyenne!!! read more

In town shooting a high performance car commercial. New C7 Corvette Grand Sport picked up two nails. Justin was a huge help and got me in right way. Malachi work his ass off on these Michelin Pilot Super Sport tires. They were able to repair these exotic tires and get me back shooting. Great team! read more

I pulled in at 425 for an oil change. I was greeted by a nice man asking what I needed. They got my truck in immediately and my truck was done in less than 20 minutes. Jacob Journey offered for me to sign up for a Big O credit card and 50% off my oil change today. Jacob is great to work with. Lynn A read more