I have been looking for some new cushions for my patio chairs and stopped here to see anything caught my eye. Big Lots has changed their merch in the past few years and I find it more appealing. i could not decide on cushions as the thickness felt difference in many of them, though they have pretty cushions. I was looking at a comfy chair as well but could not decide on that either. Overall some is the things they sell are decent. read more

Been ages since I have been in a Big Lots and things have improved. Still unable to find the desk I am looking for. The quality of the goods they carry has improved along with the Brands the sell. Saw a number of name brands for furniture on the the floor. Still they did not have what I was looking for. Asked and were told that Desks sell out almost as quickly as they come in but at the same time, the desks are normally student desks. What I am looking for is a Computer Desk or an Executive desk so a student desk will not work. read more

Big Lots used to have a pretty bad rep as a purveyor of substandard goods at very low prices - the idea was to pass along volume discounts to the consumer on low end consumables. Now it appears Big Lots has adjusted the business model and redeployed as a full service retailer of name brands and merchandise. Was in the other day to pick up a large household item for a friend and was rather impressed by the order and tidiness of the central furniture display; beds and couches, buffets and dinettes... decided to have a look around and found a little of everything at pretty good prices. Pillows, blankets and beddings; snacks, treats and pet supplies; planters and patio furniture. Can you do all your shopping here? Nope, but you can get certain staples and everyday use items at favorable exchange rates. Will you find a clean well kept store? Yep, and you can get certain staples and everyday use items at favorable exchange rates. Will you see every flavor and size combination available from every manufacturer? Nope, but you can get certain staples and everyday use items at favorable exchange rates. Will you have to actually do somethings yourself instead of being catered to like some sort of fairy tale princess? Yep, that's how you get certain staples and everyday use items at favorable exchange rates. It's Big Lots, not Big Everything. read more

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When I walk into a store of this type, I expect to see very low prices but I also expect to see lower quality merchandise. On my first visit to this store, I did see cheap merchandise from brand names I've never heard of, but the prices were NOT a bargain. Many of the items I saw were as expensive as the quality items I see in other stores. I see no reason to shop here. read more

Whoot! I was pleasantly surprised that the store was offering 20% of​ all purchases. I went in for one thing, got that, but then got a few other items as well. I enjoy shopping at Big Lots. Some things I know they sell while​ other items are a nice surprise. Upon checking out, I spent less than I thought and yet, had a lot to show for what I paid. Customer service at checkout is always a plus at this location. There are never any issues and another line was quickly opened to accommodate waiting customers. I am giving Big Lots 4/5 stars because you must thoroughly evaluate the larger ticket items you are purchasing. read more

We go to to Big Lots maybe once a month to see all the new decor they have. However, the last couple months this store has gone way down hill with the employees/customer service. They are rude and disrespectful when asked a simple question about coupons. I honestly rather spend my money elsewhere even if the same product is a $1 more. The quality of the decor/products has gone way down. I would say to steer away from this location as much as possible until they get new management and employees who actually care. read more

I had a horrible experience at your Mooresville, NC store. I am a single mother and was just able to afford a couch. I went to the store and told them the couch I wanted. The sales person knew that couch wasn't available and rang up another couch. I didn't realize he had ordered the wrong couch until I had it delivered which cost over 100 dollars. I called the store to tell them and Anna made the impression that it was my fault he rang up the wrong couch. They said they would allow me to return it WITHOUT replacing it, if I paid another 100 dollars for the return deliver (which they offered no reimbursement for either.) I can't afford to do that, so I am stuck with a horrible couch after waiting months without one for my daughter and I. read more

Since the other two reviews talk about how horrible the customer service is, I figured I would leave a review with my experience of the opposite. When I walked into the store, I was greeted with a hello. Several times as I was walking around, employees would say hi and ask if I needed help finding anything. I went to Big Lots because I was looking for patio furniture and didn't want to pay a lot. After I had picked out the pieces I wanted, I was trying to figure out how to get them to the front of the store when an employee came over and asked, again, if I needed help. I told him yes and showed him what I wanted. He went to the back, loaded the cart with the pieces I had picked, and took them to the check out counter. He scanned the furniture, took it to my car, and loaded it. Big Lots isn't a store where the employees take your stuff to your car after you've checked out so I was very happy and grateful for the extra help. I had a great experience with the customer service at this store and I'll definitely be back. read more

Usually I go in and the only friendly guy is the guy who's always doing stock, HEY! that's where the customer service dead stops. Today the cashier was down right sour! Do you have your points card? No, can you look it up please? She tries and....gets it wrong, then says "I tried, nothing I can do, I can't find it" hands me my receipt. Whoa...lady chill. Maybe ya can't spell..ugh. At that point she turns away. Nice. read more

This location has always had terrible service, but I've put up with it for the prices. Last time I went there, I attempted to use a manufacturer's coupon, and the cashier snapped at me, "We don't take coupons here!" I've never seen Big Lots advertise that they don't take coupons, so I don't know why I was supposed to know this or why I deserved to be yelled at. I don't know that I'll be shopping there again. read more