A recent search for a new couch started in Rooms To Go, where we were ignored for the better part of a hour. After walking out, we decided to walk into Big Lots just to see what they had. It was a comfort and nostalgia move as we are both from towns that no longer have any Big Lots. Immediately upon walking in the store we were greeted. Excited and surprised by the quality and selection of furniture we started looking around and a store associate, Jody, was quick to inquire what our wants and needs were and too point of some of his favorite couches. We fell in love with an U shaped sectional and Jody began throughly explaining all the different purchasing options we had, including the Big Lots credit card and, what we ended up deciding on, the in home leasing plan. Thanks to Jody making us aware of that option we were able to go ahead and purchase a fireplace as well! The manager on shift, Lynne was friendly, helpful, and funny as she stayed, 20 minutes after close, to process our purchases and make sure we had everything handled. The next day, as our furniture was being packed to be delivered, the daytime staff discovered a slight imperfection on the arm of the sectional, since it was the last one of that particular style, they granted me a 20% store credit. That evening, as my fiance began putting together the fireplace he discovered that the top piece of the mantle had two large dents. 45 minutes before store close he walked in with just the top piece, they immediately switched it out with the top of the display fireplace. This level of customer service and hometown hospitality is not something we thought existed anymore. We had an amazing experience. read more