I am sad to say that I will never shop here again, which is really too bad, because I liked their…read morebroad selection, and the sales staff is friendly and helpful, it's the service after the sale that was terrible.
We bought a bedroom suite from them, and they delivered it on time, and the guys who delivered it were really professional. The vanity chest came with a mirror which was damaged, so I sent it back...then the problems started.
We wanted the mirror replaced ASAP, but they made it clear that they didn't know when they could deliver it, so my husband scheduled to pick it up. I was supposed to pick it up on a Wednesday, but I had a dental emergency and ended up at the dentist instead.
I called them to set a new date and by chance got the owners son on the phone. He told me he didn't know anything about it, and that he would call me back later. I told him I wasn't going to wait around for a call (because they don't call back when they say they will), and he started yelling at me.
Before the owners son hung up on me, he promised to call me back the next day, and of course he didn't. The next day I showed up at the store and asked for the mirror, which they had on hand, but they had wrapped it up in so much shrink and bubble wrap I could not inspect its condition. They basically told me that they had inspected it for me prior to wrapping it, and I should accept it. I asked them to unwrap it so I could look at it, and they did.
It was in good condition, so I asked them to rewrap it and put it in the car, and they said they had no additional wrap. Then the store manager told me I would have to return tomorrow to pick it up. I told him that it was impossible because I have to work. He then said I should just pick it up next week.
Needless to say I was unhappy with the notion of picking it up in a week (we're about 3 weeks in now), and asked to speak with someone higher, I was told that if I had already spoken to the owners son, there was no way the owner would care to speak to me.
I then told them to bring me the mirror tomorrow, or I would pursue the matter in court, which I feel is a bit much, but where do you go next when you are told that the owner does not care? That pretty much leaves you in small claims court...
Anyway, they are supposed to bring the mirror over tomorrow before 11. We will see if they actually do.