1. Big Jerry's Fencing

0

Franklin, TN

Big Jerry's Fencing

3.3 (7 reviews)
Open • 9:00 am - 5:00 pm

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Response time

2 hours

Response rate

100%

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3 months ago

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2 years ago

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1 year ago

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Brandon P.

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2 years ago

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1 year ago

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2 years ago

Great customer service from beginning of process to the installation of fence, I highly recommended using Big Jerry's for your next project

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3 years ago

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Ask the Community - Big Jerry's Fencing

American Fence and Gate

American Fence and Gate

(30 reviews)

Wonderful experience Eunice and Milton are GREAT…read moreCalled, Milton came out assessed the area, made recommendations. That evening I had an estimate as well as a scaled drawing to submit to HOA Once we got approval, we were put on his schedule for installation ( after rain delay ) they were in and out in couple of days. The excellent USA manufacturered material was installed to perfection Their exceptional installation is only exceeded by their kind and genuine service.

I am extremely disappointed with American Fence & Gate and its owner, Milton. My biggest issue…read moreisn't just that the job was never properly completed--it's how I was treated throughout the process. There was a constant pattern of promises that were never kept. I was repeatedly told workers would show up and the job would be completed, only to have nothing happen. Eventually, Milton simply stopped responding to my calls and texts. I paid $4,300 upfront. Before the job was finished, Milton repeatedly pressured me by email and text for additional money. After becoming relentless, I paid another $3,630, holding back $1,150 until the job was completed. It never was. The final straw was Milton specifically telling me his crew would be at my home Friday to finish the job. Nobody showed up, there was no explanation, and my repeated attempts to reach him afterward went unanswered. I understand that problems happen in business. What I don't accept is repeated broken promises, being pressured for payment on unfinished work, and then being ignored. I have texts, emails, photographs, and payment records documenting everything. I gave Milton multiple opportunities to make this right before finally ending the relationship. Based on my experience, I cannot recommend American Fence & Gate.

Kowboy Fence

Kowboy Fence

(31 reviews)

The Nations

Kowboy handled replacing two large decks at my home with Trex product. Their price was reasonable…read morecompared to others and the workmanship is impressive. The handoff from sales, scheduling to installation and final inspection was smooth. The crew was respectful, tidy and professional. On time, on budget, no hassles. Highly recommend.

Zero Stars - Read the Reviews Before Hiring This Company!…read more Before hiring Kowboy Fence Co., take the time to read the Google and BBB reviews. A few extra minutes could save you months of frustration. I spent more than six months dealing with this company after paying two-thirds of the project cost upfront. We experienced repeated delays, misleading communication, property damage, and a complete lack of accountability. To make matters worse, the crew left the worksite a mess, with leftover lumber and construction supplies scattered around the property instead of properly cleaning up after the job. Throughout the project, our project manager, Preston, repeatedly provided explanations for delays that didn't align with what we were told by the crews performing the work. On one occasion, the crew informed us they hadn't even been notified about our job until the day they arrived, despite previous assurances from management. From Preston, our project manager, and Gabby, the assistant project manager, to Phoenix, the Huntsville site manager, and Michael, the regional manager, we experienced a complete lack of accountability. Despite escalating our concerns through multiple levels of management, we were unable to get a satisfactory resolution. Management wouldn't even take our calls to discuss the situation. To make matters worse, after months of frustration and unresolved issues, the company threatened to place a lien on our property over a disputed $850 invoice rather than work toward a resolution. This was easily one of the worst customer service experiences I've ever had. If I could give zero stars, I would. Do your homework before hiring Kowboy Fence Co. Don't say you weren't warned.

Big Jerry's Fencing - fencesgates - Updated November 2026

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