If you are considering Big Jerry's Fencing, please read our experience first.
We had several fencing companies come out to give us estimates, and in hindsight, we greatly regret not going with Superior Fencing or Kowboy Fencing. We chose Big Jerry's because they promised they could install the fence within two weeks.
We were quoted around $4,000 for an aluminum fence in our small front yard which was about average compared to other bids, so we moved forward.
The problems began immediately.
Our scheduled installation date was approaching, and we had difficulty getting in contact with them. Big Jerry then confirmed our installation date. On our installation date, no one showed up that day. We were told someone knocked on our door, but we were home all day. We were then told the materials had not been delivered on time. I then asked to cancel our contract before installation, but Krista, the owner, refused and assured us the job would be done the following week. That week came, still no fence. Finally, in the following week, the fence was installed, but with multiple errors including aluminum poles installed crooked as below and mismatched posts that made the fence appear uneven.
Krista came out, acknowledged the mistakes which we appreciated, and said they would fix them. This meant digging up more of our yard and removing the concrete posts. The date they scheduled to come back out, no one came.
We experienced several days of no response to our calls, messages, and emails. Krista then reached out and said a crew was at our house. They showed up without notice and began digging. The "replacement" posts were badly scraped (we were told this was "normal from the factory"). Our yard is now in terrible condition, and the concrete near our home was chipped (shown below- this is a 2 year old home). A section was installed so loose that if you leaned on it, it would fall over. The men installing do not speak any English. Thus, it was very challenging to try to communicate via google translate. We had difficulty with Krista answering my calls and texts during this. The guys left and then came out a third time to fix the mistakes. We still had concerns. Krista texted us that the job was complete and now will now not answer our calls or texts.
This has been one of the most frustrating and disappointing contractor experiences we've ever had. Poor communication, missed deadlines, sloppy workmanship, and damage to our property -- we cannot recommend Big Jerry's Fencing read more