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    Big Country RV

    2.4 (101 reviews)
    Closed 9:00 am - 6:00 pm
    Updated 2 months ago

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    Disconnected wires
    Greta B.

    Our experience started out great with Scott in Sales. But when we need work done in the service department that's when we found out what this dealership was really like. Our trailers sway bars were not level and we had to make adjustments ourselves because they tried to level they trailer on an incline. Then when we took the trailer back in for the refrigerator and a fan not working, we were charged over 300.00 to diagnose a refrigerator that worked as soon as it was turned on. Then they left cords unplugged and the hood vent on top of the trailer not screwed down. It was hanging off when we arrived home. We called to talk to the service manger, went in to talk to the service manager and sent emails to the owner and were ignored at every turn. We asked for a partial credit due to the condition our trailer was in when it was returned to us and we were ignored. Scott also tried to advocate for us and he was ignored as well. We were planning on upgrading to a 5th wheel this year, but we will never set foot in this dealership again. We will buy out if the area.

    They use deceiving business practices. Many of the units on their website are not even under contract by them. This unit has been out of contract since 10-12-22 and they have been asked multiple times to stop advertising this unit by the owner yet they do not remove it from their website or other websites they put it on. I called and asked about it and they say it is nolonger available and try to step me into another unit. I called on 7 of their advertised units after this and only 1 was available. I suspect they are doing the same thing on these as well. It is unfair for the buyer as these units are not for sale and it is unfair for the seller who want to list it elsewhere when the contract is over because they couldn't sell it for them and they are unable to list it due to the ads still running from this deceptive RV seller.

    Cathy M.

    I booked an appointment with Big Country Rv here in Bend back in the beginning of July to secure an appointment in early September to receive service on my fifth wheel. I received a call today, 3 days before my appointment saying they need to reschedule. In my head, I feel slightly frustrated because of all the planning that it took to secure that date to drive our rig in. But I ask what their estimated timeframe is, as I've already committed 2 months prior and expect maybe a week of delay or so. I was told sorry, we can't see you until March 2023. Wait, WHAT?! How do you as a business commit to a customer 2 months prior, and call them 3 days before the appointment to say "sorry, it's another 6 months." What a joke! The best consolidation from big country rv here in Bend was to transfer my call to someone else... thanks Ashley Petrie! What stellar customer service. She promised she would have a manager call me to resolve the problem, and to no surprise no call was received. Spend your time elsewhere, as this place has no regard for their customer service.

    This is the '06, near perfect truck camper I found at Big Country RV in Bend!

    I've seen previous comments, and I'm not discounting them, but I gave their dealership a chance and it sure paid off for me, both financially and personally! They have a beautiful facility and beautiful folks working there who know their stuff and truly care to help people. I will always go to Big Country for my parts and any camper in the future! P.S. They have great coffee too!

    this is an old photo but this is him

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    3 years ago

    The guys we worked with were amazing! Everyone was quick to help and answer all of our questions.

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    5 years ago

    They're really great while your buying a trailer. After the sale, not so much. Don't expect quality customer service here.

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    Page 1 of 3

    Ask the Community - Big Country RV

    Review Highlights - Big Country RV

    Then we met with Andy in finance, who proved to be straightforward and also very resourceful and helpful.

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    Big Country RV - rv_dealers - Updated May 2026

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