My family and I attended this restaurant today. The food was actually delicious however the service and alcoholic beverages weren't. We had multiple things missing from our meals. Some orders weren't taken correctly. The manager apologized for the service and comped a couple desserts and our 1 appetizer. Overall the waitress was not attentive. I would suggest doing togo. read more

On saturday, February 9th, we went to Big City Wings at at 7620 Katy Freeway in Houston to have dinner and watch the Rockets game. To start with we ordered a basket of wings with three flavours, and the Dumpster Fries, with sour cream and avocado on the side, and no BBQ sauce. Our server was a young guy, and I believe it was his first day on the job and he was a bit nervous. He wrote down our order, and repeated it back to us to make sure he had it right. The food was delivered by someone else, and we immediately noticed that we were missing the side of sour cream. The person whom dropped off the food said they would go get it, but they never came back. The 'dry rub' wings were swimming in a basket of oil or butter, I'm not sure what it was; I had to drain them and move them to the cutlery basket. Then we noticed that we had received two of the same types of wings, but didn't get the third flavour. As they had showed up in three separate baskets, it should gave the appearance that our server had in fact put through an order for three different flavours, but the kitchen messed up. We hadn't seen our server in a while, so we stopped someone else and asked for help getting the correct flavour of wing. They never returned. Then we asked to see a manager. Nothing. We asked two mores times, but the manager never showed up at our table to find out what the problem was. Our server eventually came back, and was a bit shaken. He told us that he had just been taken off all tables because he was messing things up so bad. When we eventually got our bill the food had been reversed off, and we had to pay for the drinks only. We paid and left to another pub to finish watching the game, as our experience was so terrible we wanted out of there. I am writing this because I think Big City Wings needs to take a look at their management practices at that location. My terrible experience was not all the fault of this young kid, who was very polite and trying his best. It was my impression that the support he was receiving was ZERO; the person whom delivered the food messed up, the other servers/runners would say they would help, but nothing ever came of it. The dry wings were disgusting, and I suspect it was the kitchen that messed up the wing order, not the server. And management couldn't take two minutes to come over and ask me what the problem was, even after three separate requests. A little customer service and attention goes a long way, as does understanding what the root cause of a bad experience is... not just handing me a bill with the food taken off and firing the new kid. BTW - I tried to send this information through the BigCityWings contact page and also the review page, both of which failed with an unknown error. i also tried to email the advertised email info@bigcitywings.com, which bounced back. I did not intend to create a public review, but this appears to be the only method to inform the company of my poor experience... maybe someone from corporate will bother to read it. read more

My first time eating here and I can say I will not be eating here anymore. First off, I order an 10 piece chipotle bbq wings and sweet potato fries and I can say the chicken was very cold and tuff, they tasted like they were cooked five hours before I got there and they just stuck them in the plate. The sweet potato fries were so tuff and cold that they hurt my teeth when I bit into them. I tried this place off the ratings and I can tell you I will not be doing that again. Secondly, the customer service was poor. Just an overall bad experience. It's a no for me. read more

Walked in with a welcome from the manager Jeff who was very friendly and made my stay personal. Heather served me and my wife with a great smile, the best part of the visit was how she connected with us and made the dinner more of a family experience than most restaurants. Great place to visit! read more

Ordered lunch from here via door dash. I had never eaten here before so I decided to get the sampler appetizer which came with fries, wings, fried pickles, fried cheese and fried Mac n cheese as well as a meal of the adult grilled cheese and I selected macaroni and cheese as my side. First, the wings had zero sauce on them. Not one drop. Totally flavorless. The fried pickles were a great size but the flavor of the batter was really sweet and didn't go well with the sour of the pickle. The marinara that came with the fried cheese tasted like straight onion. The fried macaroni and cheese was pretty flavorless. The adult grilled cheese was decent but the side of macaroni and cheese was actually just more fried Mac n cheese (which was not mentioned on the menu) so that wasn't at all what I thought I was ordering. Overall either no flavor or bad flavor. read more

Big City Wings - Chicken Wings Near Me - Spring, Texas

I had the best service for our bartender Leslie she was the sweetest and every fast just made my visit awesome

Went there for the first time. I had the strips with garlic Parmesan and spicey ranch. Very good. Service was very good and fast. I will definitely go back. read more

Let me just start out by saying that the staff and management was extremely accommodating. My girlfriend and I enjoyed a wonderful meal on the patio with her service dog. Management even let us in and out a side door to avoid the hustle of the dining room. The food was fresh and amazing and the flavor options proved spot on for my boneless wings. We will be back because of the wonderful staff and great food. Highly recommend read more

Chase was my server. He did a great job, very attentive, and very pleasant. Ask for chase!

Although this place started strong when it initially opened its doors, it has quickly gone down hill. Prepare to wait 20 minutes for your drinks and 40 minutes for your food even on a slow night (the place is never busy). The place is always cold. The wings are usually cold. I am not sure how this place expects to keep customers or draw new ones when they plan to fail every night. After several chances, my wife and I will never be returning with our family. read more

This place is a joke. While the food is decent (if you actually receive it) the wait staff and managers are completely clueless. The waiter got the order wrong, no big deal, it happens. 40 minutes after we let her know, the food still isn't there. We tell her to cancel the order because at this point we've waited 30 minutes for the wrong food, and now another 40. We asked to get our check and after she never returned, we asked the manager, who never returned, so we asked the waiter again. IM TRYING TO GIVE YOU MY MONEY PEOPLE! Don't waste your time. read more

Food was great, fried mushrooms were awesome, and wings were very good...waitress was friendly , we will be coming back.

The food is always good in this place but it takes a little too long for the servers to come around.

I gave them 1 Star because 0 wasn't an option so the 1 is being generous!! When we sat down and had our initial visit my husband politely asked that no one reach over our food. Our waitress never told us her name and after speaking with the manager (Lauren) we found that her name was Rachel! (ASK FOR A DIFFERENT WAITRESS IF YOU GET HER) she has glasses and is a bit portly in the mid section; ANYWHO.... let me get down to the nitty gritty!! SERVICE AND FOOD WAS HORRIBLE! We ordered potato skins as an appetizer and the presentation was the ABSOLUTE WORST!! My 9 and 4year old COULD and WOULD have done a better job!!! When the food came out, it was wrong! My 4yr old ordered a burger with nothing but meat and cheese (Kids, lol ) and for some odd reason they brought NOTHING but wings to the table! When we noticed that one of the orders wasn't correct, everything was sent back BECAUSE we eat as a family and won't eat if everyone doesn't have food. My husband specifically AND politely asked that all the food be redone and that NOTHING be placed under the "lamp". Ok so fast forward....a petite chick by the name of Niki came to deliver the food. She reached over everything and had extremely long hair that was NOT up in bun or anything! (Ewww) My 4yr olds order was STILL wrong! (there was no cheese and we LOOOOVE cheese) I digressed, my bad (lol) our food was COLD and HARD! They CLEARLY didn't even put it under the "lamp" to keep it warm. The only thing decent was my 4yr olds burger and IT didn't even have cheese! So we're like WTH, just bring the ticket so we can leave. We get the ticket and homegirl charged us for 4, 15 piece wings and a kids meal that was supposed to come with a scoop of icecream ( which we NEVER saw)!! We were OVERcharged, the food was horrible, the service was THEE WORST and WE WILL NEVER GO BACK! Our experience was horrible and it was a waste of gas! OHHHH I FORGOT TO MENTION... when my husband let Nikki know that we didn't want anyone to reach over food homegirl mentioned that she used to work in the medical field! Babygirl, this is not an OR (operating room) which means this is not a sterile environment so whatever medical background you have, has NO bearing in this particular environment!! (She must've thought this was Grey's Anatomy with a director to yell, "CUUUUUT") the silverware we received was DISGUSTING! It was all kinds of crap on the fork and the dishes were obviously NOT cleaned properly.... if you value your health and appreciate good customer service/ wait staff, this is NOT the place to go!! I ate 2 wings of 10, my 9yr old had 1 wing (she said it was too hard), my husband didn't eat ANY of his food because of Nikki and her long unkept hair and my 4yr old ate like 2 bites of her burger( and that kiddo can EAT, lol) DO NOT EVER EVER GO TO THIS ESTABLISHMENT!! They're HORRIBLE!! read more

Sure would have been nice to have tried the food. We sat for 15 minutes with no acknowledgment. No one noticed we walked out. It was 3pm and not busy at all. Horrible first impression. read more

Great place if you're craving wings! Super cheap great food. Got 40 wings for $20 bucks, can't beat that. My only concern is that you have to pay extra for ranch. Ended up spending an extra $5 on ranch with all of our wings. Service is great as well! read more

Big City Wings - Chicken Wings Near Me - Spring, Texas

First time they messed up. Ordered all flats. Brought mixture of drums and flats. Sent it back. When they brought it back, the Waffle fries were cold. Wings over cooked and crunchy on the outside and inside. Wings were drowning in sauce. When waitress asked how it was, I told her. Said she'd say something and still charged me full price. read more

Tried out this new place as we were craving wings. Love the boneless wings that are huge and the staff was super nice. We even sampled the sauces before ordering which was great! Great specials, will definitely return. read more

I've been coming here for awhile now and they have worst service I've experienced also being sports bar haVe no pay previews just go to Buffalo Wild Wings it's a lot better read more

Ate here once and the service was horrible but I thought I would give it another try because I thought the wings were good. Went back a second time and the service was even worse. Got my food and my wings were cold. So I told our server and they brought me out new wings and after taking a bite could tell that they were cooked and then microwaved because it was the absolute toughest chicken I've ever eaten before. Instead of sending those back I just paid for it and decided I would never return to this place again, I would advise anyone looking to go get wings to keep looking. This wing place isn't worth it at all read more

Expected fast service from an empty restaurant but I was wrong and when the order finally got to the table, it was wrong. Waitress questioned my boyfriend when he stated that the order is wrong and didn't seem to know the menu and asked him what was on his plate. No manager came to our table to communicate and we had to stare at someone before they came to our table. No "sorry for the inconvenience." Fixing the order took too long. We decided to leave. Stay away from this knockoff Buffalo Wild Wings read more

Our favorite place to go in Spring and they removed onion rings from the menu, anyone else upset about this corporate decision?

Looks cool, food was ok. Nothing to make me wanna tell the work. Bring something unique in and better "bar manager "

Garlic Parmesan Wings were terrible, tasted like a big pile of salt. I'm not sure how anyone could eat them.

The wings are so good.The food was spectacular and the staff was friendly.The jalapeño poppers are delicious and the Mac an cheese sticks are to die for. Give it a chance and you'll be surprised I had a nice time at Big City Wings read more

This place isn't the best it's not what we ask for they gave us a totally different order, we got ripped off payed to much for not so good food, we asked for boneless wings but they gave us bones instead, my whole order was completely different then what I asked for and payed for as well! Unbelievable. read more

Yay! Loved the wings and waffle fries here! My daughter and I have not been to Big City Wings until now and now we wish had came to eat here sooner! Yum! My daughter invited me to lunch and she said "come on mom let's try this place" I was like ok but I need to make sure that their lemon and pepper spice is not too salty so I asked our waitress(her name is Kelsie and she made us feel welcomed with her great service thank you Kelsie!!)for a sample and Kelsie happily brought me a sample. I ordered the lemon pepper wings and my daughter chose the hot wings. The wings were sooo good and did I mention that they serve waffle fries?Yay We were so happy that we tried Big City Wings that served us awesome tasting food and the service to feel welcomed and return back there soon! We have a Big City Wings in Humble so I will definitely try it I just hope that they have service like Kelsie gave us and tasty food! The manager Kelly also came by and said hello to us and asked us how was everything...I told him everything was awesome! Y'all need to go eat there I highly recommend it! They have lunch specials and affordable offers during the week too! Perfect place to catch a game lots of TV's everywhere definitely the place to meet to have a good time with great food!! If you like my review please let me know my people! Y'all know that we work hard for our money and we just want to spend it on places that care about the service that they give and the food that they serve!and Big City Wings did just that! Thank y'all! read more

Service is terrible and management are obviously inexperienced. No one knows what's going on and I just waited an hour for an Togo order when I was quoted 15 minutes online & the restaurant was practically empty. Guess where my food was the whole hour? The warmer that no one had sense enough to check. Good luck with this location. read more

We love coming here because the food is great and the drink specials too but unfortunately the Service has been pretty bad 4 out of 6 times. Some of the servers are good but for some reason we always get the same 2 who always bring us the wrong food of just flat out forget our drinks. Sometimes they just disappear and we don't see them for the longest time. Please focus on your training as I would really love to give this place a solid 5 and bring more friends. read more

We wanted to try this new place for Wings. The wings are really good and the kids enjoyed the chocolate chip waffles. The Chicken and Waffles was really good as well. The waitress was excellent and the staff was really great too. We will definitely be back for another visit. read more

We tried one time before and had a less than thrilling experience. Spoke to manager Patricia who encouraged us to give them another shot she explained that she is the NEW gm and working on her staff. Went in tonight and things were MUCH better! Our server was spot on with accuracy and very attentive. We never even had to ask to get our water filled. The food wasn't bad the first time... taste wise... and it was good again tonight. They could be a little quicker getting it out, but overall GREAT job! read more

terrible service as usual here waiters are sketchy they will tip themselves Hannah G was the waiter that had wrote her self a tip when i payed with my card. be aware of this would not pay card how can this place hire such unworthy employees read more

After leaving Buffalo Wild Wings, this was the right choice. Great food, great service, and very clean. The GM was on staff and very attentive and polite. The hostesses were very friendly and inviting and our server, although rather new to the company, was helpful, insightful and very knowledgeable. They really turned date night into a great experience. The establishment was clean, had great service and the food was seriously good. We would absolutely recommend taking a visit to Big City Wings. Looks like they have specials throughout the month too! Worth checking out. read more

Horrible! Terrible service. Food is not good. Manager has dirt under his nails. I will NEVER come back to this place.

Food was okay, I wouldn't recommend getting the kids burger for your kids. It wasn't very good and the fried mushrooms had no seasoning to them. Service was great though. read more

This place easily has the best around, better than Buffalo and Wing Stop. Our server wasn't knowledgeable about the beer selection at all and had to stop other servers to answer our questions about the food menu. I asked for an empty ramekin to take home our ranch from our appetizer and was charged an extra $1 for a new, smaller amount of ranch. The managers here are awesome, constantly walking around and making sure we were taken care of. Overall, the establishment is very nice and clean, the food is awesome and reasonably priced... But some of the servers could use a bit of polishing. read more

Tried the new Big City Wings in Spring. This was my first time to try this restaurant chain so I tried the bone in Wings,flsvors Garlic Parmesian and medium., just to get a feel for it. The flavor was good but the wings were dry and were over cooked. The blue cheese creasing is watery and has very little flavor. Waffle fries were good though. Wife ordered a brownie desert with ice cream and the brownie was so burned that she couldn't eat it. I will say the server was very attentive and the beer was cold and crisp. I don't think I'll try the wings again but next time will give the burgers a chance. As far as pricing, 15 bone in wings, 10 "boneless wings, small fries, a big beer, and the brownie desert was total $56. *I'll give it over priced for value. This location previously was a Buffalo Wild Wings and as far as food experience isn't as good. The service is great though. read more

This place is going to put B find out of business. Best wings I have been had. The waitress is awesome and very friendly.

Great atmosphere & a diverse menu. Kids loved the fried pickle spears & we loved the margarita specials!

this place is amazing. big city wings is my new spot and my server kirsten did such a great job and was on point with everything throughout our experience here. i will definitely recommend my friends and family the big city wings. read more