Loved Dr. Alla and Ruslana! Great exam and Tom Ford glasses!! I will be back to get some Cutler and Gross sunglasses

Trouble replacing incorrect prescription lenses from exam I had here. Eye dr says my new glasses are wrong and need to be replaced Took them back to big city to explain the situation and was met with hostile 'if I fix them how do I know you won't change your mind again'. All I'm trying to do is have proper vision correction As a longtime loyal customer this was shocking read more

I really liked the optometrist here however indoors everyone -which was two employees and a customer - all did not have masks on. Mask mandate was effective in IL on 8/30/21. This has been my second trip this year - the first had an employee without a mask and a customer without a mask. Hoped it was an isolated incident but 2/2 seems to indicate otherwise. For me, not worth the risk of going again. read more

Dr. Richard Schrenzel and the technician/consultant that helped pick and adjust my frames were extremely knowledgeable. I got a call and email to confirm my exam time and insurance, they were extremely polite. My exam was pretty straightforward and quick - I was honestly quite nervous on the frame selection part because the last 2 frames I picked myself online from other retailers turned out to be less than comfortable, and the lens coatings I had the last 2 times (again, other retailers) were terrible. I wasn't able to get my past 2 frames adjusted comfortably, no matter who adjusted them or what they did, so I thought I might be impossible to fit glasses for these days! Thankfully, within a few minutes the technician helped guide me to a pair of frames that were amazingly comfortable. They were very expensive (still over $400 out of pocket, *after* insurance ) but I'm downright thrilled with the comfort of the frames as well as the coatings on the lenses, none of the problems that I've had in the past few years with other frames from other places. I will go back when I need my next pair. Thanks Big City Optical of Bannockburn ! read more

I went here for an eye exam, which was fine. When I went to pick out new frames, Robert Hoefler, the general manager was not helpful. I came back when he was not there and found frames. When my glasses were ready, I said the vision wasn't right. He told me to give them a chance. My vision was distorted and causing disequilibrium. I came back a week later and he said he would remake them. I asked him to remeasure me to make sure everything was right. He resisted and then finally relented. Then he admitted the optic center wasn't in the right place. When they were remade, I was still having vision distortion any time I didn't look perfectly straight. He told me I needed to get used to it. I asked for the name and contact of his supervisor and he told me he wouldn't give it to me and that I could look it up myself. He was rude throughout the entire interaction, unprofessional and yelling at me. The assistant who was there scurried off to the back. When he saw I was posting this, he said he would give me the contact information. Once I get this settled, I will not be a return client. I simply want to return the glasses and get a full refund. read more

I was introduced to this place when my husband decided to get his eye exam and glasses here. I unfortunately went to Lens Crafters and after 3 failed attempts at getting my prescription right I decided to give Big City Optical a try. I was not disappointed at all. I received above and beyond service and couldn't be happier with the whole experience. My glasses turned out perfect and I will definitely be back for future appointments. read more

Dr. Rizwan is great -- personable, explains things well and responsive. However, the office experience was painful and could preclude my returning. While waiting for Dr. Rizwan, the man who apparently makes the glasses asks my husband and me "You don't get your glasses from that Warby Parker, do you?" since I had asked for a written prescription. I responded "as a matter of fact, we do" and he replies "how do they even measure you correctly? I don't know how you can even see out of their glasses" and on and on. To which my husband responds "I cannot see out of the contacts that I ordered from you!" yet that failed to quiet his comments. Long story short, the business model for optometrists changed 5+ years ago. If they can match Warby/others' prices, fashion forward styles AND donate a pair of glasses to unprivileged people with every order, they will remain competitive in the glasses market. If not, patients will only visit for eye exams. in the meantime, good customer service = keeping your negative comments to yourself. read more

I came her because I was under the impression my last optometrist I went to a few months prior was just a mistake. When I arrive here, the service was good and I asked questions. One of those was "What if I don't like them or they don't feel right" The answer was "lets try them out first, We'll think you'll be happy" I was convinced but should have known better. 1 month into wearing the glasses which turned out to be the same prescription I had prior, I learned it wasn't the glasses but my eyes. so, I asked for a refund after learning these would not be a good fit. Lenscranters and Wal-Mart & give refunds within 30 days so I figured this would be the same. I was wrong.... I'm out $380.00 for a pair of glasses I will never wear again. Next time somebody say's "We'll cross that bridge when we get there", make sure you ask more questions. Basic policy is to offer a refund. Not with mom and pop shops I guess. I'll stick with Lenscrafters next time. The last place I went to? Wal-Mart. Another mistake. read more

I've been a patient of Eye Care For You for several years. Very professional, comfortable environment, quick turnaround on lenses and a very nice selection of frames, e.g. Giorgio Armani, Polo, Carrera--all of which, I purchased. And whenever I need the fitting tweaked, I can simply stop by and they're more than happy to take care of me. This is a giant leap over any mall-based operation. No comparison. read more

I was referred to Eye Care for You by members of my family and I would definitely recommend it to other people. First of all, after making my appointment I got text message reminders which I really like. When I went for my appointment the staff was very friendly and nice. The doctor did a great job with her exam and was really good with my son, who got his eyes checked for school. I appreciated that they were very patient with me when choosing the right frames and they never tried to upsell me with buying an additional pair of glasses like the last place I went to. Good service, good people! read more

Absolutely love "Eye Care For You"! Bob and Terri have provided fantastic customer service for our family for nearly 20 years. Bob routinely performs miracles delivering contacts to us overnight. Highly recommend! read more

I stopped in to have my glasses adjusted since they were off center. I received great service and my glasses now fit me perfectly. I really appreciate your service! read more

I went to Eye Care for You to get my glasses adjusted. I did not purchase my glasses from Eye Care For You since I recently moved to Bannockburn. I gave my glasses to the optometrist. He looked at my son and me saying with disdain that he "would not touch my glasses" practically dropping them on the floor. It was as if I had stolen something from this man or insulted his family. I have been a customer all of my life and in retail for over 30 years. I have never experienced such abuse. I would stay away from this place and let everyone know that it is a terrible business. read more

I have been using Eye Care For You for many years. Although it is very expensive, I appreciated the location which was near to my home. I am hard on my glasses so I requested frames that were the most durable frames available. I spent a lot of money on these frames but they broke twice. Both times I was told that the frames were 2-3 years old and that there was no warranty. It cost me several hundred dollars for frames that I was assured were extremely durable but that continued to break. This second time I asked to have my prescription e-mailed to me because I no longer lived in the neighborhood and I needed to get another pair of glasses. They refused to send the prescription to me. Although the owner is a nice person, don't expect any refunds or discounts when the frames he sells breaks. read more