I have an old motobecane cycle. I needed two new tires. I…read morecalled, asked a few questions and decided to go to the shop. I walked in and met John. he sold me the tires, a new seat and a new cycle tire pump. It was all done in about 40 minutes!! I looked around, shared some stories with John and the staff. Everyone is friendly, informative and the customer service made my day. The experience is the way our society use to be and needs to be again. THANK YOU TREK BICYCLES AND STAFF....AWESOME!!

Bobby took really good care of me! I had shipped my bike from Colorado and needed a 'quick'…read morereassembly and tune... we got it done in a couple of hours and the work was great. Will definitely go back!

Ordered online and shoes arrived used, dirty with gum or some other substance stuck to the sole…read more Called customer service who gave me a lame apology but didn't offer any compensation for the inconvenience of now driving to the store to return.

On Election Day 2024, I cast my vote of Four Stars for the Patchogue Dick's Sporting Goods. The…read morevote isn't for the sporting goods or customer service. This vote was casted on their selection of Superfeet insoles. I love hiking and walking, however, I suffer from a severe case of flat feet and arthritis that affects my left foot. Going back to December 6, 2014 when I wrote my review on the Henderson, NV REI; I have been wearing the Superfeet Green E insoles. Without them, I hobble. Due to the fact that there are a few REIs, I needed someplace more convenient to buy them. Nearby in Henderson, I discovered that the Galleria Mall Dick's was a convenient spot to buy sneakers. In December of 2014 and up til recently, they offered an expansive selection of sneakers at reasonable prices. When the Superfeet that I brought in REI wore out, I would find out that they sell Superfeet here. I'd return. In contrast to the Patchogue Dick's Sporting Goods, which used to be a King Kullen supermarket, the Galleria Mall location is a large two-story anchor store. In May 2024, when I visited the Lake Grove location, I saw that the sneaker prices went up big time. The way I see it, the smaller footprint of this location is that it is easy to navigate. Unfortunately they might not have what you are looking for. In my situation the footware section was easy to spot in the back right. Right there was a foot insole section that included a whole side dedicated to Superfeet. They had the Green Size E which my feet depend on. They gave zero problem trying then on to make sure that they fit. The "they" was practically no salesfloor help. The salesfloor Associate that greeted my dad and I conducted what I consider sketchy customer service. He alleged that the Superfeet that I have been buying for a decade (Wow! Ten years flies on Yelp) and have thousands of four star online reviews are these awful insoles that most of the customers return and then recommended that we go to CVS to buy insoles. My Dad and I got the impression that he is about to quit. This leads to two points. Point #1 is that they offer a 90 day warranty on insoles. And point #2 is that when I go to big box stores I have relied more on Internet reviews than the Sales Associates. We passed off his advice and brought the Superfeet. Unlike the sneakers, the prices are about identical to what they were in 2014. They were competitively priced at $54. With my Four Star vote casted, my flat feet and arthritis could lead me back to Dick's. Whether I am in Las Vegas or Long Island, they are a convenient retailer to heel my feet with Superfeet.

On time, contact, well priced and expert service. I would highly recommend this vendor!read more

Bought my first bike. Needed a first tune-up from a pro and it couldn't have gone any better…read more Booking online was easy. Got a phone call to confirm and they showed up on time! Always a good sign. Jonathan was happy to answer any question I had while he worked on the bike. Took a bit longer than I'd expected, but what do I know. I'm very happy with the results. My bike is looking good and running great. And best of all, their prices are great. Can't really go wrong with these guys if you can't bring your bike to an LBS.

Booked this tour for myself and friends to celebrate my birthday and I couldn't have been more…read morepleased. Planning the tour was easeful with a couple of calls and email exchanges between Alexa, Nicole, and myself. Although we booked the winery, brewery, and lunch option...time got away from us and we seemed to skip the brewery but it was still a full day. The lunch was absolutely incredible! The farm stand was outstanding..we purchased some fruit, honey, and baked goods..the pie!!! The pie was life changing. Thom and Nicole were the perfect guides and the ride was blissful! Although there are no proper bike lanes I never felt unsafe and the drivers were very courteous. Rose Hill Winery was intimate and absolutely breathtaking with fabulous wines. We rented the hybrid bikes and I was a tad nervous (about the speed) but the bikes are very easy to control. I can't wait to do more tours with East End.

Looked around to find the best bike tour and was thrilled when I came across East End Bike Tours…read more My daughter spoke to Nicole and scheduled a date and time. She was extremely pleasant and answered all our questions while giving us highlights of what our day would entail. When we arrived we (family of 5) were greeted by Mike our fun/amazingly knowledgeable Guide and Steve who made sure we were hydrated/photographed... he was always near, driving his support vehicle in case we needed to take a break from biking...btw my son got stung by a bee and he had his first aid kit ready to go!!! Our day started out rainy which they were prepared with ponchos (thankfully not needed) stops at stunning wineries where we had fun with trivia questions as well as fun facts... stopped at a picturesque beach to have an oil tasting paired with a delicious picnic lunch set up that was perfect...continued to an orchard to pick peaches that were amazing! Stopped at a gourmet chocolate shoppe where we purchased instagrammable chocolate. Steve made sure our purchases were kept cool in his car so we didn't have to lug anything around and our chocolates didn't melt because he stored them in a cooler. They thought of everything!!! The premier North Fork tour was perfect for us and we highly recommend it. Ended our tour with ice cold towels that my daughter expressed was a great touch to a long ride. We would like to thank Nicole, Mike and Steve for a memorable day and the pictures that were taken will be printed and put in our album to be remembered forever. Thank you for the memories!

Buy at your own risk from this place. They will point the…read morefinger at the customer when there is an issue rather than the product. At no point should bolts randomly fling off your bike while you going down the Brooklyn bridge going 24mph. I'm a high school student and I had to pay for my bike with my own money. I've been working since 10th grade to help my mom because she is a single parent so for me the loss of about 5k including repairs leave me without transportation as I can not afford to repair it at this point. I've spent 3.7k on a bike, this isn't including the repairs i had to pay over the span of a year which amount to at least 1.4k+ after random bolts detaching and motor failing, and as soon as the warranty expired my bike had a random electrical issue where the bike wouldn't accelerate. From the owner Pete: OK, where are you going? (Direct email sent from owner) 1- Last Mile NYC replaces all of the electronics on your bike. The cost of the parts and labor is $2910.54 2- Send your bike back to Super73. They will do their own diagnosis, and determine the issues and fix the problems. Unfortunately your bike is not under warranty, the cost of packing up and freighting your bike to and from Super73 will be around $1200. Plus their diagnostic fee, parts and labor. BUY AT YOUR OWN RISK.

Had to bring my bike in for a warranty issue. Everyone in the store was great!! They performed the…read moreservices in a timely fashion. I highly recommend this business.