Amazing experience overall. First time needing a dumpster. I requested quotes from 4 places. Big Box was the only company that replied immediately. One company never even replied. The other two quotes were way higher. For example, one place quoted me near $600 for a 1-week rental. I got the same size from Big Box in the $400's. And... for a 2-week rental!! Very happy. Marty provided excellent service. And last note.. both his delivery and pickup drivers had outstanding communication on their ETA times etc. Highly recommend this company. read more

The cost was close to other companies but they were very helpful and the suggestion gave were right on would recommend

FANTASTIC family-owned business. I compared many local dumpster deliveries, and this one EASILY won out with the best pricing and super-fast, day & night responsiveness. Their service, friendliness, flexibility, and dumpster quality are also really outstanding. We are SO glad we selected Big Box Disposal for our dumpster needs, and highly recommend them for anyone in their delivery area! Note: that 1 star Yelp review is NOT for this Lockport, IL business (the reviewer is in California). This is a 5 star business! read more

I cannot rave enough about the people and the service. NO PHONE TREE - INSTEAD, A REAL PERSON!!! Service was top notch and as friendly as if it were my own company. read more

Reasonable price, prompt service. I highly recommend. I would use the again. Rob - Aurora read more

If I could give ZERO stars, I would. I ordered a 30 yard dumpster, but they dropped off a 20 yard, which I knew would be too small. I am CERTAIN of that, but the person on the phone insisted I had ordered a 20T (Not true, but how to prove). So right from the start, this cleanout was going to cost extra because we had to order a second dumpster, instead of just one. The first dumpster was filled within a few hours on SAME day as dropoff, So I had to call for a second dumpster to finish the cleanout. The driver came out the next day to switch out the first dumpster and dropped off another empty 20Y box. They should give a discount for a switch out since they only have to bring 1 truck for 2 units...but they don't do that which goes to show the greed of this company, but OK whatever; we had to get this house cleaned out. 3-4 days after the first dumpster was picked up they charged my credit card for 4 Tons over limit, which is TOTAL BS. There's NO freaking way that small dumpster weighed over 8 tons with the type of material we put in it, like old construction lumber, plaster, drywall, fluffy loose attic insulation, doors, etc. So they charged my credit card again for almost the amount of the original invoice. For the second dumpster, I anticipated they would try the same fraudulent overweight routine, so I took pictures as it was loaded to PROVE that it only had lumber, old drywall, interior doors, etc. And just like I had suspected, they claimed that it was another 4T over weight, WTF. I can't stand a crooked company that gouges their customers. If they try to collect for their BOGUS overweight charge, I'll be filing my complaint with the BBB, and then small claims court to recover the extra charges and court costs sustained. Do not use this company, you've been warned. read more

no issues. paid $450 for a week for a 30yd box. not sure if this was the best deal out there but they were prompt and courteous so i recommend. read more

Big Box Disposal - Dumpster Rental Near Me - Lockport, Illinois

The person I spoke with on the phone was extremely rude and charged me an additional $75 for "over filling" when I was not. These people are just money hungry and will try and nickle and dime you, save yourself the headache and money go somewhere else. read more

I had an issue with Big Box disposal the guy to ask the phone Marty his communication skills sucks he never sent me a receipt to my email from the beginning he told me that just because I talk to the owner that she told me they didn't put mattresses in the dumpster which he said she's absolutely perfect and she always says that but she never stated that to me because I told her that I was renovating a home she just said don't put any landscaping material in the dumpster sold at the end of my rental I asked for an extension with Marty Marty Grant and my extension and then the next day they pick the dumpster up I called Marty back and he told me it was nothing he can do that all his drivers went home for the day so the inconvenience my renovation so two hours later the dumpster shows up he said all he talk to the driver and the driver brought it back OK Marty good communication so at the end of my extension they pick the dumpster up to take it back and charge me 75 Anyway guys Marty sucks he makes the whole business look bad I have emails with him going back-and-forth about this email he sent me which was never sent thanks Marty you're good employee guy read more

I have used this company twice to clean up my fathers basement. They were great and made good on their commitments and my special requests. I even had some specific questions over the weekend and they answered the phone to address my concerns. I did not have to leave a message and wait for an answer. Awesome personalized quality and customer service! read more

i just called for a quote and when i informed the lady who answered the phone the she was in fact NOT the cheapest price in the area she told me she wanted to see a copy of my credit card statement. she then proceeded to accuse me of lying to her and that i probably just worked for one of their competitors. don't waist your time calling this place. Waste Management quoted me a price that was higher and then worked with me on the price which ended up being $50 lower than this company. never had a company tell me they wanted to see a copy of a credit card statement before. read more