We had to order the sectional. It was supposed to take 3 weeks; it took 9. They never contacted me until I got noticeably angry about the lack of communication. We finally get the couch and it's broken. It is over 10 weeks and we still don't have a functioning couch.
I understand that they are working with the furniture company, but they can't even tell us whether it will be repaired or order a new one?! Are they even in contact with the company?
Buyer beware- especially if you are ordering something from the st Joseph location!!!
Update: we got the couch fixed. They picked it up, fixed it, and delivered it back. The people delivering and another woman I worked with in the situation were very nice.
I am keeping the rating at 1 star because the manager was horrible. I HAD to go down there and make a scene for the manager to even talk to me (I had requested to talk to him multiple times on the phone and he never seemed to be there). Not until I went down there yelling (I had previously gone down there and been nice) did he make any effort to resolve my issue. He never apologized and appeared visibly angered he had to deal with my situation. I had to force him to give me a date they were going to pick it up. I will NEVER shop there again. read more