We bought a fireplace through a company that was sold to David Smart. We called in October because…read morethe pilot wouldn't stay lit and they couldn't schedule us for 3 weeks. So mid Nov comes, David arrives and cleans the FP, charges us several hundred dollars and 5 minutes after he leaves it goes off again. I called immediately and left a message. A woman said they needed to order a part. We've called half a dozen times since then and get no response. It's been weeks and no one has even given us a single update. We either get the answering machine or a woman tells us she'll let David know we called. I'm so very frustrated over this. We've had this gas fireplace for many years and have never had a service issue with the former owner. I really miss having it on!

I've had 4 fireplaces/stoves installed in the past 15 years: one gas fireplace, 2 pellet stoves,…read moreand one pellet stove insert. The last one was the pellet stove insert and the work was done by David Smart. Hands down the most professional, well-thought-out, and careful install I've ever had done. Even better, after using the insert a half dozen times: no issues! no callbacks! I'm hoping that David will be available to do annual maintenance because based on my experience with much less reliable installers, I know I can rely on his expertise and attention to detail. Thank you, David!

Great service. Fair pricing. Will use them again this season. Getting gas fireplace logs from themread more

The young men who serviced our gas fireplace were punctual, professional, and helpful. The price…read morewas fair for the work done. I'm glad I called them.

They returned my call within 15 minutes! While they couldn't supply the part needed for my…read morefireplace, they referred me to another fireplace company that could and gave me additional options. I am totally impressed and will highly recommend them by word of mouth to friends and family.

This company is simply amazing!!! Their customer service is exemplary!!! They put my fireplace in…read moreover 7 years ago and they are still available to me if I have a problem an issue or a question.. they are so accommodating. They are kind efficient and knowledgeable and they go above and beyond with their customer service!! I give this company a 10 out of 10!!

You just don't get anyplace better for a fireplace than this. Everyone from the girl in the office…read moreto the salesman and manager to the installers everyone is so nice and knowledgeable . It is so appreciated in this world today to receive this type of service. Their prices are very competitive and reasonable with great financing options. This is by far the best fireplace shop in the area. I would recommend them to anyone shopping for a fireplace. They also carry top quality fireplaces and products. Thank you again Larry

Frank was efficient and friendly. He kept my place very clean as he worked and wore the plastic…read morecoverings over his shoes which I really appreciated. Frank even cleaned and fixed one of my fireplace doors that was off the track. $189 plus tax for a sweep.

Love my gas fireplace. Installation was fantastic and support since I've had it has been excellent…read more I previously purchased a woodstove from them and was very happy with the installation and support! Very professional friendly and helpful!

We recently switched from an outdoor wood stove to indoor in order to save on wood purchases. Morg…read moresold us a top of the line Quadrifire stove. He took care of all the details, appurtenances, installation and everything really. He's honest, knowledgeable and super friendly as well as his daughter who handles the front desk. You simply could not ask for more. They even handled the return on a wood rack with no questions asked!

They do hardscape, stamped concrete, walkways, patios. They mostly do commercial work but if you…read moreare lucky enough to book them for residential; they are super. On time, great work, great suggestions (tho they clearly know whose house it is, they don't let you 'do stupid' without graciously ensuring you understanding the pros and cons). They came with a crew of 5, and who worked seamlessly together. They also bring to bare their expertise (such as no-pointed-corners so the stamped point won't snap). They were also the only ones who planned to install a base of stone, and used rebar in the poured concrete. If/when we figure out what exactly we're doing for a back patio (they did do a smaller one for us in addition to a long, front walk) they are the only ones we will be calling.

The best! So we bought a fireplace insert from them quite a while ago 2017 and we were having an…read moreissue with it. I could not believe the service department, Jim, helped us over the phone and got us to get it working again. that's great Customerservice! Highly recommend!

This business is outstanding. All of the employees are so helpful and friendly. The products are…read morethe best and the prices are very reasonable. They have a very good inventory. They offer multiple finance options and make buying easy and convenient. The install team did a beautiful job and it was perfect. This is definitely the best fireplace shop in the area and I highly recommend them.

I have a double sided Regency fireplace that stopped working. I called Pleasant View and scheduled…read morean appointment for today. I had the pleasure of meeting Luke. He was friendly, efficient and meticulous, from wearing shoe covers to covering the work area with tarps. He found the problem areas, fixed everything and even cleaned the glass. I was extremely happy with the service and would highly recommend him.

Called for an appointment, was told he was 6 weeks out but ask what my problem was. After telling…read morehim he gave me a solution which I followed and solved my problem. Person was not only helpful but took his time to help me. Will call him for future service. Tom H

I am so glad I called southtowns fireplace. My fireplace wouldn't start. Bills told us how to fix…read moreit and it worked. And what a pleasant man. I am now a customer for life. It is so nice that thus kind of service still exists. Thank you Bill!