Bagels are great when you get them. Problem is, it takes at least 10-30 min for one bagel sandwich. So if you come here, give yourself the time. If the service wasn't so slow, I would give them 5 stars. Been like this for years. But I still go because I like their food. Requested and paid for a wedding order once, showed up and they didn't have the order. They made it right but just another example of their service. Staff is kind, just hard for them to find workers I guess. read more

Love your menu. Your staff is wonderful. We have been coming here for several years. First time I have received a bagel that was not up to par. Apple pie bagel was really hard and almost uneatable. Sorry! read more

I called 3 times to the Holland MI Waverly location to try and set up a catering order for 3 breakfast boxes and each phone call they said they were too busy to take down the order. Each phone call I said, you said that the last two times and Debbie replied, were a sandwich shop. Maybe set up catering online like every other sandwich shop, so that way you don't have to take phone calls & reject business. We ended up going to another busy sandwich shop that took our catering order perfectly fine. :) (We are in the Holland area) read more

VERY POOR SERVICE I arrived at the store at 15 S. Waverly at 7:50AM today. After waiting in line for a long time (short of staff IMO), I ordered "Everything bagels"...was told they were out. This is the THIRD time in the last month they were out of Everything bagels. I was told "we open at 5 AM...get here earlier" in a rude tone. I order Salt bagels...I paid a left. When I got home I had bagels with black seed...WRONG ORDER...and all bagels were too fat to slice and put in the toaster. DO NOT GO TO THIS STORE read more

Our first time at this location. We noticed a line wrapped around inside but figured it was a rush time situation. All the prices were covered on their menu. They said due to price increases prices have changed. Which I can understand the time it takes to change a menu. But it isn't a great look for a chain restaurant. What we didn't expect was almost an hour wait for bagels?? They had three people working and it looked like they had a good supply and no one ever said oh we are short staffed or low on a certain bagel etc.. My husband said he had asked for his to be toasted and when it's arrived untoasted he didn't dare try to bring it up because he might have to wait another 15. It was good and everything tasted normal but I would be hesitant to return here unless I knew some changes have been made. read more

Wide variety of bagels and cream cheese, big and delicious. Service was great. Clean restaurant. read more

Big Apple Bagels - Menu - Bagels Near Me - Holland, Michigan

I have always loved this place. Getting bagels with my brother has always been somewhat of a tradition here. Whether it was for breakfast or comfort food or cheating on a diet... we tend to find ourselves here or at one of the many locations. Love the savory breakfast bagel options and also enjoy just a bagel with any of the delicious cream cheese options. Went in today by myself and was greeted with friendly service. There was a bit of a wait on the food but it wasn't horrible. I got my food to-go checked my bag and unfortunately did not get the muffin I paid for. After going back in to get it, they were very gracious and did not even ask to look at my receipt and helped me. Very happy overall with my visit here. read more

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I placed an order for a bagel and cream cheese to go. Took my bag and left and went home to eat it. To my surprise the bagel (both halves)was quite burnt, considering they didn't even ask me if I wanted it toasted. Very disappointing!! read more

Big Apple Bagels - Burnt over toasted bagel - Bagels Near Me - Holland, Michigan

another wasted trip to get my favorite cheddar Bagel!!! how can you run out by 945am!!! please make more!!!! third time this has happened and that's a strike out!!!!!! read more

Bagels are great and fresh and for the price I think it is very worth it, only thing that kept me from giving this restaurant 5 stars was the service, I can get very busy and you normally have to wait a while to just get a bagel with cream cheese. read more

They gave me a bagel that was bite sized for most everybody and charged me 3$. Their strawberry cream cheese wasn't even mixed and was half just plain cream cheese and a couple strawberry's. Way too overpriced and an awful experience. read more

they had to make me a lox and cream cheese bagel. they don't like making those lol. they let you know it too. read more

Big Apple Bagels - Lox and cream cheese - Bagels Near Me - Holland, Michigan

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I stopped in to pick up bagels for my birthday to bring to work. I was happy to see that the price wasn't outrageous for a dozen like it is at some places. Even more surprised was I when I saw how big the bagels were. When I go to Einstein's I feel like I get a puny bagel. But here the bagels are pretty good sizes. I haven't had any sandwiches yet so I can't critique that just now. Which is why I have only a four star review. If the sandwiches are as good as the bagels are on their own then I'll update. read more

This place is garbage. Everything I picked, they added an up charge. Very sneaky pricing. What you read on the board vs. what you pay could be double. Not happy! read more

Blatant disregard for health of customers I am disgusted that they are not wearing masks for the Coronavirus prevention that is now instructed to wear by the federal health guidelines. These masks protect others from getting the virus. I have no idea if this company is taking any protections at all to guard their customers from the virus. I would stay away from this place and their unsafe attitude towards their customers. https://www.tripadvisor.com/ShowUserReviews-g42310-d869675-r752467462-Big_Apple_Bagels-Holland_Ottawa_County_Michigan.html# read more

I'd give 'em 10 stars if I could! My wife and I started going here weekly when we were pregnant with our first child. We're now pregnant with our 4th child and still come almost weekly. We feel like we're family! The people are great and the food is terrific. Blueberry bagels with strawberry cream cheese are where it's at read more

Great place to grab a quick bagel and coffee in the morning. I like this one, have not been to the other location. Nice people at he counter! Clean and quick! I Ordered a party size for work and was able to pick it up and bring it in, and everyone enjoyed them.. read more

Over 20 minutes to get a cup of cream cheese filled, by which time that had sold all of the bagels I had ordered. Service here is a complete disaster. read more

My favorite breakfast place. Great place to sit down or take to go and their bagels and sandwiches are better then Panera plus way cheeper.

We arrived here at 2:58PM on a Saturday and didn't realize they were closing until we walked out a few minutes later and we felt so bad! The staff was super friendly, weren't hurrying us out, and chatted with us even though we were probably an inconvenience. I love their bagels and lattes. Way better than Biggby! read more

We had two tasty sandwiches with some neat bagel chips and pickles recently. Both the chicken salad and the turkey club were good, nicely prepared and served in a reasonable time. Enjoyed the sandwiches while using the wifi. A nice spot. read more

If it weren't for the perky young girl who served me I would give this place one star. Bagels are almost flavorless and the coffee is a huge disappointment....green mountain brand....sucks. Nice gas fireplace to sit by and read but bring your own coffee.... read more

Food and bagels are always great, but I am always so reluctant to stop. Both locations are severely slow! I don't understand what's so complicated about toasting a bagel, slapping some cream cheese on it and tossing it in a bag. I frequent the Great American Bagel CO on the NS and I'm in and out in less than 5 mins. BABS? 10-12 mins minimum on a good Day when I'm the only one waiting. read more

This morning I was making my breakfast run and as I stop in and order my bagel and muffins there was a inconvenience that I felt wasn't handled well. I had all the muffins I was purchasing in a box already and was getting ready to pay as another associate comes over and says "Is there blueberry muffins in that box?" Which there were, she proceeded to tell the associate that she needed to take them out because someone else ordered them. If that was the case this order should have already been prepared for the customer so something like this didn't happen. Very rude on their part I think. Other than that this place is usually great. read more

25 minutes for a breakfast sandwich. When I inquired about my order, the employee rolled her eyes and then asked what my order number was. This wasn't a lost order. EVERYONE in the store was having the same issue. Don't go here! read more

This will be the last try for us at BAB. Kimberlee could learn a little customer service. Put a Smile on your face and do your job.

You cannot beat the variety of bagels and cream cheese. Average coffee. Service is slow. Not the best choice for food if your running late unless you order on the phone. I find time to go there like once or twice a week. read more

The person named R.V. is obviously a troll.. Probably works at bigby or something..big apple bagels coffee is brewsters coffee.. Some of the best and very expensive... And to say the bagels are flavorless and the coffee sucks then obviously his taste buds are retarded..out of 30 varieties of bagels they are flavorless? But they have a line to the door every day waiting for those flavorless bagels and coffee? Wow.. read more

We recently started a Saturday bagel day with the kids. It has gotten worse over the last few weeks. As the staff is going downhill in terms of helpfulness. Today we ordered in an empty restaurant and waited about ten minutes I went up to see what was going on. My families bagels were sitting next to the toaster, so I asked if I could have our bagels. She blamed someone else for not bringing them to us and never even apologized or acted sorry. read more

Very disorganized. Lost our order; then said they already brought it to us. Also, 2 of the coffee urns were empty. We won't be back.

I was surprised to find lots of seating area at this big apple location. the seating area look comfortable and clean. it is a great place to have a quick breakfast or just get to-go. Offers a great variety of bagels and type if cream cheese read more

One of my favorite breakfast spots - I feel like their quality and service are declining. They have been out of Diet Coke for 2 weeks in the fountain machine. Today our order was goofed no fewer than 4 times for a dine-in order. One sandwich was returned because it had cheese on it (ordered without due to a dairy allergy) and it was returned within 30 seconds with the cheese simply peeled off and half of the meat missing. read more

This place on Waverly has great ambiance but one crucial shortcoming: slow-as-molasses WiFi. That's a deal-breaker for someone like me that needs to sit and do a little work with my coffee and bagel. All they need to do is ask what service Biggby across the street uses and set up the same service. Problem solved. I'd much rather sit in front of the lovely fireplace at Big Apple, but for now, I'm stuck with Biggby. Btw, a colleague of my wife's just told her he had the very same complaint about Big Apple. read more

Nothing says "I don't give a &@$" more than being out of your most popular bagels at 10 an Sunday morning on a beautiful day when you know it will be busy read more