I've been here a few times and each time has been a super experience. On my most recent trip, I was in search of baseball gear for the upcoming little league season. I had previously gone down the street to Dick's, and pretty much left after 10 minutes because I needed help and there was no body around. At Big 5 I was immediately greeted, and a salesperson helped me find the right gear. When I went to check out, the manager printed some coupons for me to use and pass out to my little league. As far as pricing goes, Big 5 had a greater range of price points for baseball gear. I also found this to be true for soccer gear as well. read more

Lots of good snow gear on sale for whole fam! The mgr Paul is a class act. I watched him handle an unruly customer last night with great grace and kindness. Lastly I received some great consultation on home and family defense - thanks Paul! read more

Erick was so kind and attentive I came in looking for a speaker and needed something loud to be heard around a school field. Since it wasn't busy Erick let me test out a few to help me make the right decision. Thank you! read more

The people in the store a few days ago were super friendly! I walked in and I was greeted immediately by an employee and I assume the manger! The store is well organized and clean! Great service, but I just came in to look around! read more

Im shopping around feeling uncomfortable, the workers are constantly staring. Everywhere i walk there was one near my surroundings. The old asian guy helped me with shoes, and is the only nicest person working here. The grown women are just plain rude, responding back w attitude. read more

This girl was so rude when I was making a return, rolling her eyes, running her mouth saying smart @$$ remarks, and acting like a kid not wanting to do her job. She was busy flirting with her coworkers the whole time and acted like I was interrupting her. Also the reasons why I was returning my item was because it was on a rack that had a bunch of signs saying there was a sale of 29.99 but it rang up regular price. Turns out not everything on the rack was for sale. Read carefully or just avoid this place. Looks like a lot of people have been experiencing the same poor customer service which is a reflection of whoever is managing or failing to manage the place. read more

Big 5 Sporting Goods - This girl needs to fix her attitude or find a job where she doesn't deal with people directly. - Sporting Goods Near Me - San Jose, California

My wife and I went first time to this blossom hill store on 10/18/22 . Long story short Cashier name Sarah was very rude disrespectful, unprofessional and unwelcoming.   I can say Very bad custumer service. Its looks like she don't like her job.  I emailed corporate office about her behavior. Hopefully they will take some action against her and teach Sarah some management skill. We not coming back for sure here. I'd rather go to Steven creek store and spend my money there. read more

They are new management and Paul is the site manager. He is great and has excellent customer service. Very kind and knows how to treat a customer. Please give them another chance. Will keep coming back from now on. read more

I rode my bike over to buy some camping supplies and after parking inside in a corner of the store I was shopping when a clerk tracked me down and told me I couldn't park in the store. I have parked inside several times before, but she was adamant that I couldn't park inside, but said I could park my $2000 Trek bike outside near the window. Nothing to lock it to out front, and I had another bike stolen within a mile of the store while shopping. Some employees like to show they are in charge by enforcing rules that don't exist. I left Big 5 and then rode to Bass Pro Shop, where they let me park inside the store entrance and said they would keep an eye on my bike. I also shop at REI and they have a place to lock up bikes outside which works great. Although I spent a lot of money at Big 5 in the past this was the last time I go there. As an FYI I take my bike in lots of stores and no one ever complains, recognizing this is a popular mode of transportation. I don't like to leave negative reviews, but this one is well deserved. read more

I like the smaller sports shops since it's easy to get around the store. I always find what I'm looking for, but the place is always a mess and sometimes the customer service is lacking. Overall, I still tend to come here, but I'm about to get out quick is I can't find what I'm looking for. read more

Terrible customer service. I called 2 times to ask if they had a pair of hiking boots they had in the ad and also what time they closed. The first time 8 let it ring almost 2 minutes. The second time was about a minute when they answered. They said I would have to come in and look. So when I got there I saw 3 employees while walking to the back. Not one acknowledged me. When I was looking at the hiking boot section a employee was asking another lady if she needed help. After she showed him what she wanted, I showed him the ad and asked if they had any more because I didn't see them on the wall. Instead of trying to help or check in the back he said, "If we have it, it will be on the wall." So I left and went to the Morgan Hill store who will actually check their inventory. read more

I am female and I shoot. Every time I go to the gun counter here I am completely ignored. Is it a store policy to be sexist? Otherwise employees nice. read more

This review solely for a particular employee who was already mentioned/pictured in the reviews already. The previous Yelper who made a comment about the female employee with horrible service, def needs to get her life together. Requested her assistance in finding an item. Didn't bother to look and immediately said "Nope. we don't have that item, just these." Looked around the corner and it was right there. Her and another female employee started making remarks then followed by saying they didn't even know they had those. Luckily, this employee has a job there. Ha! At least the cashier was helpful. Management probably don't care. Just don't go in expecting customer service. Come in, help yourself and go. Wouldn't chose this location again. read more

I am slightly weary of a sporting goods store that has folks dress up wearing ties like they work at Macy's. Here in Santa Cruz if you go into a sporting goods store or a bike shop... folks are not wearing slacks, a tie a collared shirt.... For the amount of folks who were in the store working they were either behind the register chit chatting... or pretending to look busy so customers would leave them alone (I worked in retail..... I know how the game is played). Several folks went by us but never asked if we needed assistance or provided any type of feedback on the products.. Do folks actually know anything about any of the products in this store? It was painfully obvious that the woman working tonight did not know her products... the BF asked about some of the home ab devices and got nothing substantial when he asked her specific questions. She did however did make it a point to flirt with my plus one... where is my special treatment asking if I found stuff okay and babbling about weight training? She just rang me up and put my receipt in the bag. Maybe next time I can be so lucky. 1. No assistance at this store 2. Super suspect that folks don't look like they work at a sporting goods store 3. At least with our experience... the individual did not know anything about the goods.... nor did she do the "I am not familiar with the product but let me get someone who is to assist you" which was disappointing. read more

Update: Service is still horrible. Walked in and wasn't greeted by anyone at all. It was middle of the day, not busy at all. Pretty much done with Big 5 unless I'm desperate. read more

I may have simple expectations but when I have called they have been great to put things in hold for me and have always been reasonably helpful in the store when I've shopped for shoes and such. They meet or exceed my expectations. read more

We were looking for a tent (Yes, in the middle of January) on a Sunday afternoon and this place was a complete mess. Someone was tagging snow gear at a discount and it was mismarked all over the place. The size L women's pants could have easily fit my pet chihuahua (even if she lifted weights). Was I in the children's section? Meandered over to the camping department. Prices were 2x the prices of what you would find at Target and/or Walmart. Why did we even bother coming here? read more

I needed some free weights and a medicine ball and this place is close to my house so decided to go. Before going I checked online for coupons and on their website if you sign up to be part of their e-newsletter you get 10% off right away! They have basic sporting equipment- the place is small which tons of crap everywhere. Its pretty hard to walk around to browse at anything. I probably would have preferred to go to Sports Authority or something bigger but the coupon helped. They obviously don't have enough people working there was there was 2 people ringing with tons of people in line getting annoyed. I don't think the prices are all too great but some of the sale section seemed decent. read more

For such a small store they had hella stuff I needed. Came out with 2 pairs of awesome running shoes. Shout to Michael for having a good attitude and great customer service every time I asked him to grab me shoe sizes! read more

I went to big 5 to buy roller blades and pads. Because of Covid I had to wait outside in line with face masks on in 100° heat, but that's fine. I totally get it and was willing to do so. There was one clerk helping everyone so it took a while. I asked to buy rollerblades andHe bought me a pack which supposedly had all three. I got home open the package and there were no kneepads. I drove back over and waited in line for 30 minutes, dripping sweat with a face mask on, and by the time I got to the front of line and explained the problem, he said to me "well, it's not my fault." he was so rude and basically told me there was nothing he could do. I couldn't return it and I didn't want to, I just wanted what I paid for - a pair of knee pads from a different container. No offer to help or look for a different size. If you want good customer service avoid this place. read more

Poor customer service. Too bad these retail people have no pride in their work or don't value customers. Maybe it's their sense of self entitlement or the fact they're too good for this kind of work. Well join the real world. Most people in this country have to work their way up, it's not handed to them. My experience was at noon on Wed, April 25. I walk into this store and a asked a blondish-hair woman if she could guide me to the camping stuff. She lazily said "yeah, it's over there to the left", motioning to the entire lefthand side of the store. Thanks for the useless answer. Once I found what I was looking for, I returned to the front checkout island on the right side. The same clerk was in one of the isles to the left of the checkout island. As she walked up, she said "I can help you on this side", rather than simply letting me hand her the product from where I'm standing. OK, so I walk over to that side, which is only 2 feet from her but 10 feet for me. Then she greets me by saying "Would you like to donate to March of Dimes?" ... rather than "Hi, how are you today" (never mind with a smile). Nothing else was said, that was her greeting. Sure, fine. As the credit card transaction was completing, her manager (or so it seemed, a heavy guy with buzz cut) walked up. Never acknowledges the customer (me) once. Instead, he starts rapping with her. She raps with him in response while somehow managing mounting up enough energy to pull the credit card receipt from the machine and handing to me. Again, no acknowledgement to the customer who's HELPING TO PAY THEIR SALARY ... no "thank you" never mind "have a nice day". And it's not like I wasn't polite. Instead I always answered with a "Thank you" or "No thank you". What a great impression, no? Why would I ever go back?? Especially if I can order the same thing on Amazon or find it elsewhere??? read more

Service was horrible. Didn't help me and my family at all, not even saying they would help us later after helping a family before us. I know that this is their first time opening since the coronavirus, but they could've had called in some workers to come in and help organize and clean the place up. Or even hire some new and helpful workers. read more

So I was on a man hunt for knee high orange socks for my son's flag football. We were leaving Oakridge to go to Sports Chalet but I thought why not look for something in the area we were in and thank god there was a Big 5. It was reallly close to the mall so that was good. It has a parking lot to park in so that was good too but when me and the kids walked in boy oh boy was it a catastrophe! It looked like a tornado hit the store and they just stacked up everything just to stack up everything. I mean, I can't believe that the Manager is okay with the store even looking like that. There's just piles and piles of stuff everywhere. Everything in there is just a hot mess. Super cluttered, kind of like a hoarder's paradise! Luckily I found the socks and we got in line and left! Oh man...unless you already know what you want when you walk in there, you will definitely walk into a hot mess of stuff. read more

Big 5 Sporting Goods - Entrance - Sporting Goods Near Me - San Jose, California

I went there on the 18th of March 2020. I was went to find a wind breaker and a tach flashlight. I was in there for over 45 min. When I got there, some guy asked me "are you here for ammo" before letting me in. I told him I wasn't. I went to look at the windbreakers. You can't try them on unless you're lucky enough to find an employee who has a key to UNLOCK THE RACK. That took forever. Same with sweat pants and shorts. After 45 min of "shopping", I was ready to check out. Remember, a guy on the front ONLY asked about ammo. I take the flashlight I wanted to the cashier, right by the firearms. She rings me up and asks "are you paying cash?" I said no, showed her the empty cash slot in my wallet. She said "we only take cash". I was stunned. I had spent 45 min in there and was ready to spend. No plastic??? One would think that during this coronavirus stuff that CASH would be the last on their minds. I ask her "why didn't you yell me and the other customers here how we are going to pay?" Her answer "call corporate. That's pretty bad. Shopping for 45 min to learn that you can't use a CC? Big 5, you've blamed a "power outage". Strange because I live close by. Regardless, you should've had an employee at the DOOR asking "how will you pay?" You didn't care. Shop all day and then get turned away because you don't have $240 in cash. I understand the coronavirus has made thing hard. If you can't help us, close the store! I would REALLY like my 45 min back. However, your company doesn't care as your employee "tell corporate". You don't care. I ask ALL of my 8,674 friends on twitter to stay away. I'm very upset with the way you "train" your employees. Stay away, my San Jose neighbors! Go to Dicks (Blossom Hill) or Bass Pro. Big 5 employees are trained to be above us. Terrible. - terrible experience, Yelp Guy. read more

Amazing service! I got a basketball hoop system that turnout to be damaged They do all possible to make me happy and arrange a replacement from other store,so professional , all of them! read more

Zero stars if I could. Wowza......Had an item to return - lost receipt but had the card I purchased on....they said its going to have to be store credit...Im like, okay no biggie. Talked to 5 people to get it sorted, the last was a big fat man, who was already annoyed before he even engaged me. I was like dude you are the fifth person Ive talked to on this topic - I just want to return this and get these other items (but I want to know how much they are and how much balance there is so I can buy more) (Fifth time I had to explain) - He was getting pissed off at me in my face - which didn't help my demeanor. (I didn't want store credit as would not be coming back to this store) District Managers - Long story short an employee of Big 5 should never tell a customer to "f-you and f-off". Okay? Other customers in line had their jaws dropping on the ground. read more

Went to this location on November 11th 2020. An me & my wife were given excellent customer service from the employees as well as breza the store manager. The store was organized great. An had what we wanted in stock, as well as much more. The store manager breza, even made our exchange hassle free !!!! We even spent more money there. I wish i would of spent the $400.00 dollars at this big 5. Rather than the store on monterey rd. Which was a horrible customer service experience, to the point me an my wife left upset, an in a bad mood on November 9th 2020. Thanks blossom hill store. Keep up the good work !!!! read more

My fiancee and I went in to the store on blossom hill today 6/25/20 when they opened to buy an inflatable boat. The shorter older Hispanic man was rude making comments on what my fiancee was wearing and then turning around to whisper to the other man standing behind him saying "did you see this?" Pointing at my fiancee. Not only was that completely disrespectful but also very unwelcoming as he starred at us the entire time we were shopping there. I'd rather go to a different store then this one if this is how your employees treat people shopping at your store. read more

Horrible customer service the bitch with short curly brownish hair looking like a rag mop was extremely rude for no reason and NOT helpful at all . do not recommend or will never ever return to this store read more

Simply put, for the array of sports and outdoors equipment sold here, you'll be hard pressed to find items elsewhere as reasonably priced. Great paper ad sales. I've been coming here for almost two decades for cleats, boots, and shoes. Fair pricing on firearms too. read more

I've been shopping here off and in for years. Less so now that Bass Pro Shop opened nearby. This last time, I went looking for sneakers. The place is always very tightly packed with merchandise. You feel suffocated compared to newer and much bigger stores like Dick's or Bass Pro. The shoe rep was not motivated to help. And his information didn't seem that complete or believable. So I tried a pair of shoes off the shelf myself. Then went to another counter for a different item and no one showed any interest to help. So my wife and I finally went to the check out. Of course they had some register issues. Some error on the display. We had to change registers since the guy in front of us needed something from the back and there was no one to help. So the cashier just left. At the new register, the girl was very cold and unfriendly. No hello or Thank you. I guess it was a combination of all these issues that finally made me decide to write this review after all these years. We have many more choices in the area now. All with bigger, more spacious show floors and friendlier staff. read more

Please hire some people who actually know what they are talking about. I am spending a fortune at this store and the staff no nothing about the products. They are constantly fooling around every time I come into the store. When looking at fire arms, they argue on who is going to help the customers. Ontop of that, no one knows anything about fire arms... Ya'll need to shapen up at this store. The customer service is so poor. read more

No customer service. We bought 3 pairs of shoes and a few other things right before Christmas. One of the boots we bought was not only a mix match size but also both were left feet. We didn't notice because the cashier looked at them when we purchased them and when we gave them as a gift, we found out. So I take them back to exchange for the right size but of course they didn't have them in stock. They had another boot that looked just like it so when we went to do the exchange they were twice as much as we paid. They won't discount it even with the same coupon we used to buy all the other stuff just to make it fair. Didn't offer a 10% courtesy nothing. I asked for the store manager and they wouldn't give me her name or when she would be working. It was their cashiers fault and should of been caught when we purchased it. Now we look like a jackass giving messed up gifts. And now I need to drive around and find the right boots to make this gift right again. They didn't care about helping or making things right. Guess we won't be back there. read more

Bought a tactical shotgun at the store. The guy behind the counter royally screwed up the transfer and DOJ paperwork, forcing me to wait longer before I could pick it up. The manager was NO help at all. Horrible service! The only reason they got two stars is because the gun was a very good price. Won't go back to the Blossom Hill store, but I would return to a different Big 5. read more

We walked through here while waiting for our Olive Garden table to come up. We asked about non-leather shoes. The manager handed me a couple. I looked at one, and the tag said leather. The other two weren't tagged, but since he was wrong about the first one, I couldn't trust him enough to buy shoes there. We asked about a heavy bag, and the manager gave his recommendations, some of which came out sounding sexist. Nobody was incredibly friendly, but the heavy bags were half price. read more

I called today looking for a weighted hula hoop to exercise. They said they had two. so I went in and asked for help. The girl at the counter said they were over there and pointed toward shoes. I couldn't find them so I went and asked for help. She went on the intercom and said "sales assistant to exercise please". I waited for 10 minutes before calling my Boyfriend to come in and help me. We waited around until another girl came and walked to where they should be. Then she went around and asked 3 other people where they were before we ended up leaving. Overall very unorganized, cramped, unhelpful and dirty. Will not be returning read more

I went in yesterday looking for a weight vest that was 10-15lbs. First of all I had to climb over everything on the floor to even find some of the vests they had,and then when I asked a employee if they had any he laughed at me and said well they don't make anything under 20lbs it's not and then just chuckled. I said thank you and left. I went to Dicks sporting goods and found it there and they even have some on Amazon. I won't be returning to this store to deal with the mess or the arrogance of people that have no idea what they are talking about. read more

Most of the people here don't know too much of what they are doing there... don't go asking for sporting goods advice or even decent stuff. Took my neice here for softball gear and found just garbage. If you need something to last, don't go here.... read more

Been coming to this store for years... They pretty much have what your looking for if it's basic sports equipment. Nothing 'high-end', like Golf clubs for instance. They just carry so many items, it's impossible for them to specialize in anything. They have sales every week and decent prices on their tennis/jogging shoes which is what I usually get when I go here. You should know what you looking for when you get in as the sales people are in general, clueless high school students. Kinda like going into frys or home depot. Decent selection of work out cloths as well. You can go here to get your sporting stuff or across the street and deal with the Oakridge parking lot mess... read more

It almost feels like the customers are an afterthought here. I have heard wonderful things about this place, but it is strange that it was always when it was a team outfitting situation, and not just one average joe getting an item or two. Definitely irritating to be told where something is using the "over there, no turn left, look down, no.... go back and look down" method. Next time, walk me to it so I don't look like an idiot, and you don't look like you don't give a damn. read more