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Big 5 Sporting Goods

3.2 (27 reviews)

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6 years ago

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1 year ago

Had to get 6 fishing licenses and the man at the register was so nice and friendly. Thank you for being nice and accommodating.

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11 months ago

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3 years ago

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10 years ago

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9 years ago

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6 years ago

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10 years ago

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9 years ago

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12 years ago

Wonderful gear and help. Truly professional and you can see it from the moment you enter to the moment you leave.

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11 years ago

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13 years ago

Rude and unhelpful staff. Manager didn't even acknowledge me when I asked a question.

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Review Highlights - Big 5 Sporting Goods

“When I had to call in regarding a return, manager Brett was very professional.”

Mentioned in 2 reviews

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Big 5 Sporting Goods

Big 5 Sporting Goods

3.2(14 reviews)
8.3 mi
•$$

Big 5 Sporting Goods offers a wide variety of merchandise for enjoying the outdoors, accessories…read morefor individual and team sports, as well as a limited selection of active lifestyle apparel. The store has a good selection of athletic and hiking shoes/boots at very good prices. Be sure to check the online weekly sale ad or the paper ad circular for many special discounts on a wide variety of sale products. Upon entering the store, one is greeted and directed to the item area they are looking for. Customers shop on their own, however it's usually easy to find a sales associate if one needs assistance. The employees are generally knowledgeable regarding the wide variety of merchandise they carry. This store is much smaller than their previous Madonna location. This has lowered the variety and quantity of products they offer in-stock. There is ample parking as the store is located in the Marigold Shopping Center, just off Broad St. & Tank Farm Rd.

I am on crutches, and i went in to Big 5 to look for a new swimsuit. I asked the woman at the…read morecounter if she knew anything about the suit sizes. She came over, took the suit that i had adn was looking at (there were several identical suits on the wall where i was, but she chose to take the one i had in my hands). I took another suit and continued trying to parse out the sizes). She never did bring any new info; i had to just try them on, which is why i went in, so that was okay, but no, not helpful. I guess i was thinking that -working there- she might know. Or have a size chart to guide me. She was going to Google it, but i know how to Google, too - how is that 'help'? She got quite bristly, and i finally said 'maybe i'm just b!tchy today to try and break the icy interaction, and i tried to avoid her - she brought no help and it felt like she -what?- didn't think i could read because i was on crutches?? idk, but it struck me as not only unhelpful, but a condescending to just take things from me that i was looking over myself. The selection was great, and i found a suit that fit. I also picked up fins to play with at the pool, as they were sturdy and just the right size while being reasonably priced. I almost didn't; i'm retired and don't need to hurry. I almost left a few times interacting with her. The dressing room had marvelous handrails in handy places. Everything was clean. I went to another floor representative to ask about the fins, as the woman i was talking to didn't seem familiar at all with sports equipment. She may have been new, but in that case, maybe her owning that learning curve might ease interactions. But there was no owning any of her pushy 'help', to which she was bringing no knowledge or inside information, nor did she ask anyone else if they knew more about suit sizing. I hope she gets more conscientious of her walk-in customers; brick and mortar stores need good help, not just place holders.

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Big 5 Sporting Goods

Big 5 Sporting Goods

3.2(10 reviews)
33.6 mi
•$$

It's a small town sporting goods store. The selection is pretty good and their seasonal sports…read moreofferings are fantastic. When soccer season rolls around, AYSO enrolls about 1200 kids in the area. Not all of them shop at Big 5 for cleats, shin guards, and balls but enough do that they go through a lot of volume. That being said, they always have a good selection and the same thing applies to baseball and other sports seasons, too. I'll echo what others have said in that the customer service is fantastic. The people are great and I'm always greeted with a friendly smile when I walk in the store. It's a great place and my kids love browsing the place. It's nice to have stores like this in town.

Big 5 in Lompoc falsely advertises pricing. When attempting to purchase a product with a big yellow…read more& black sales tag from a product retrieved by a BIG 5 employee by ladder, the product rang up at full price and BIG 5 refused to honor the sales price as marked. I filed a formal complaint with the corporate office for false advertising. For a store in a small town, dependent on local spending, it's unwise to engage in this behavior. Not honoring prices due to a store mistake, loses customers. I won't spend another dime at BIG 5 in Lompoc and wouldn't be surprised to see this store close and jobs lost since they rather false advertise. I'll buy sporting goods from Dicks or Amazon, anywhere but BIG 5 in Lompoc.

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Big 5 Sporting Goods

Big 5 Sporting Goods

3.0(15 reviews)
26.6 mi
•$$

I have shopped at Big Five Stores for a very long time. It was because of the stores return…read morepolicies that has us sold. Well, so when my daughter asked for our stepmachine for her birthday, I ran it over to her, as it was practically new because we both had been unable to do see it. She enjoyed it two days and it broke on the tension knob which I thought I might get from the company that made it. I was not able to get through to the company. I thought I would call the store and see if they had anymore, explaining I had given ours to my daughter for her Birthday and it broke. I could not reach the company that manufactures it, and wondered if we could get it replaced. They also had no parts, but would exchange it if I wanted to drive over to Atascadero. It was a great deal and I had time to get it before they closed at 9 pm. They took the broken step machine and I paid the difference of $20 for the newer model they had in stock. Her Birthday present was immediately upgraded! And yes, I will continue to shop at Big Five Stores as I have for 30 years because their customer service continues to be superior. Thank you Mark and staff!

Went in for an water bottle that they said they had 4 of in stock. Confirmed in store that they had…read morethem in stock. The manager tells me they will not go to the back to grab one of them. What?! Dont go here, order online instead. No idea how this place is still in business

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Big 5 Sporting Goods

Big 5 Sporting Goods

2.3(16 reviews)
15.8 mi
•$$

With a wide selection of sporting goods, big five is the store to come to if you are an in the Town…read morecenter! There is another sporting goods store , which is further and down in Betteravia. I found the item that I was looking for a locked box in the size that I wanted and the weight that I wanted. it is a nice experience when stores carry items regularly. Pricing was reasonable for the item that I was purchasing and finding the item locally help me to get the item in the day that I needed it instead of going online and having to wait for two days. The cashier for was polite and explained to me clearly the return policy from the store in case that I needed it, which I didn't. Overall, I felt comfortable in my visit to ask questions, so I will say 5/5 customer service

A few months ago my husband and I went into Big 5 looking to purchase a kids trampoline with safety…read morenet for our 2 year old. The one that we wanted wasnt on the shelf so we asked the only employee in the entire store apparently if we could get some help, he informed us that he has 3 other customers before us and he'd be with us when he could. We very patiently and willingly waited because we wanted the item but also because we both work in customer service and know how stressful it is to be undserstaffed. After waiting about 30 mins he came over and said they didnt have any in the store that we need to go to their website and order it OURSELVES and that we have to pay shipping and handling. Wow After going on my phone to their website trying to order it, it told me I wasn't able to order that item online I have to purchase it at a store lol We informed the associate of this and he told us just go up to the register and theyll do it. After waiting in for another 20 mins the cashier said she could order it from their pismo store but it would take 3 weeks very frustrated at this point I just said fine they took our information and said they'd call us. IT HAS NOW BEEN 3 MONTHS AND NO CALL THIS! THIS SHIT RIGHT HERE IS WHY PEOPLE SHOP ON AMAZON AND THESE PLACES GO OUT OF BUSINESS. NOW YOU CAN STOP WONDERING. I went on Amazon and got 1 for half the price delivered to my house in 1 day. Prettt pathetic Big 5 bye

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Big 5 Sporting Goods - sportgoods - Updated October 2026

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