I brought in a much loved leather purse that was pretty beat up on the bottom . The purse is…read moreunusual not only that it's an uneven denim blue color leather but has depth to it with puffed stitching. The cobbler was not to keen on trying to clean up and find a dye to freshen it up. So a lovely woman named Tenneil (spelling?) took it upon herself to start mixing colors and created a custom blue cream dye that turned out to be perfect! She gave me the dye, the applicator and showed me how to do it ... and all of this for free. She was amazing and understood how much I love this purse!!! Check it out... And by all means, go see the folks at Takkens SLO. And particularly Tenniel

My sandal heel needed to be re-glued so I brought it in to Takkens on Marsh Street in SLO. We've…read moretaken our shoes for repairs and cleaning for decades, but the service and repair work have gone downhill. The woman handed me a ticket after I paid $10 to repair one sandal and clean the pair and said it would take a few days. I waited about a week before returning and was asked if they had called me. The sandals hadn't been touched. So I waited a few more days and returned again. The man behind the counter made me wait at the counter unnecessarily while he answered the phone and carried on a conversation, then organized the area directly behind the counter, and greeted customers coming into the shop until finally asking me for the ticket which I handed to him without delay. He gave me the pair and I walked out to my car. I looked at the heel of the sandal and noticed that it hadn't been re-glued. So I walked back into the shop and showed him the heel. He took it back and I waited for a call. No call so I came back into the shop and the leather on the heel was not aligned well. It was a sloppy job. When I pointed it out to the same man behind the counter, his answer was "well, we're not professionals. If you wanted it done professionally, you could've taken it to the Paso Robles location". His attitude dumbfounded me! Why would I expect a shoe repair shop to be capable of fixing shoes properly? As I stated,Takkens has changed and not for the best. Find another shop even if it's in another town. The staff here seem to be just sales people. Such a shame.

I have never had a bad experience at this location! Multiple times I have been greeted by very nice…read moreand helpful employees especially at checkout and when getting a fitting room. I love Hope! She has amazing customer service and is super friendly and willing to help you out if you have any questions. Otherwise the store has very good selections and sizes normally nothing being out of stock and new shipments with new items pretty frequently.

Went with my tia and Great experience shopping at Journey's! The store has an awesome selection of…read moreshoes and the prices are a really good value for the quality you get. The service was excellent -- the staff was welcoming and made the whole visit enjoyable. A big thank you to Lexy, who helped us out! She was super kind, very helpful, and made sure we got exactly what we needed. Definitely recommend this store for both the service and the value!

Very rude blonde girl. I came in already knowing what shoes I wanted to buy for my boyfriends…read morebirthday and while I was waiting for the shoes I saw some Uggs I wanted to buy for myself and while I'm looking the employee yelled at me to sit down. Please have your staff trained on how to approach people kindly.

This store really does a great job of being a great local vendor for mid to higher end value…read moresneakers. I happen to search for some sneakers for my wife that at least had some purple in the coloration, and some clearance ones showed up at this local store. I turned up about an hour before closing and not one, but two kind salespersons helped me search the store. We went thru most of the clearance racks, and the sneaker sections, and at first found nothing. For some reason, the sneakers were displayed no where near where they normally should be. While it took awhile, they were a bargain, and my wife loved them, and I got two pairs. They were New Balance brand which also had nice thick comfy soles. If one wants discount sneakers at outlet prices, this is far better than driving to the Oxnard Outlet area. In addition, they did honor giving a new customer discount, thus saving even more.

This review is mostly a criticism of DSW as a whole. I visited this particular location a week and…read morea half ago. DSW advertised "25% off almost everything." After trying on several pairs of shoes, I brought two pairs to the front with the intention of purchasing one of them. They were different brands, so I figured it was pretty likely that at least one qualified in the 25% sale. The employee working that day (at least the only one I saw or spoke to) let me know neither one qualified and freely admitted that the "almost everything" was really not accurate, pointing to just a couple of sections where there were shoes on sale. Thanks for false advertising, DSW. Beyond this bad start, the shoes I selected from the clearance section (which, mind you, were not inherently outside of the 25% off sale) had a purple sticker, indicating they were 30% off the price listed on the box, which said $63.99 (see photo). When I went to check out, I learned this was a mistake -- the shoes rung up at $84.98. Finally, I have donated shoes many times and had accumulated $35 in rewards prior to this visit. Instead of being able to use all of this credit towards my purchase, I was only permitted to use three rewards at a time -- even though they are tiny ($5) and have expiration dates. This was a first for me, and while I briefly asked for clarification, I did not feel like getting into an argument with a store employee. This experience was a disappointing one. Truth be told, my last few visits at DSW locations in the Bay Area have not been good. I think the business is simply going downhill.

This is a clean, quiet place to get classic American clothes. It's a little more pricey, with…read morebetter quality clothing than the fast fashion places. The staff was nice and helped my gfs get fitting rooms and grab any other articles of clothing. I thought it was nice in there.

This store is always so nice and clean, comfortable to shop in, has friendly sales people and great…read moreclothes.

Great service, friendly, no issues like some have complained about. Have been back 3 times while in…read morethe area, same service. Also want to note, the store is clean, good selection & nicely organized. All in all: Good service, friendly, clean!

Had trouble returning bike tires and had issues with REI's policy on sleeping pad warranty. Was…read moreultimately resolved directly through vendor. Staff was helpful in spite of store/REI's intended procedure.

If you're even thinking about updating your wardrobe, go to Shoe Palace. The selection right now is…read moreactually unreal. They have Juicy cutout sets in stock from XS to Large and yes, matching bottoms included. That alone is hard to find, but on top of that, EVERYTHING is 25% off. Not just a few items... literally everything. The variety is what stands out the most. You're not digging through leftovers or random sizes -- it's a full, well-stocked selection with pieces that are actually current and styled right. If you know, you know: finding a full set in your size, on sale, without sacrificing style is rare. This is one of those moments where it's worth going in before it's picked over. 10/10 worth it.

Probably more store I've ever been to and walked in music was blazing loud no problem with that but…read morethen when I wanted to ask for a pair of shoes, I waved my hand a couple times so I asked for help and when the girl came up to me and she said next time please don't yell at me to get my attention while I'm talking to my supervisor I said OK no problem walked out zero respect, horrible customer service and the young lady that works there is disrespectful.

Took my daughter in there looking for a stylish tee. She's 10 & in a really funky phase, more aware…read moreof her self and often compares her body to others. While she is young, yes, we were hoping to find one stylish shirt for her. While viewing a display as you first walk in, a group of employees (4/5) were all gathered in one area looking at us & laughing. I wasn't sure at first, but every time I looked up, they'd look at us and laugh. It happened a few times and finally my daughter, on the verge of crying because of them, asked me if we could leave. I took her to her dad and went back in and asked what their problem was and why they think it's ok to treat customers that way. I'm so disappointed in this experience, and sad that my girl had to witness this mean girl behavior. All of them, except one lady with dark, long wavy hair (she looked the oldest of them all), seemed apologetic and said that wasn't their intention. That specific lady continued to laugh and ignore everything I said. I'm sure the company won't miss my shopping there, and will not loose money on me, but I won't go back nor recommend them. Unfortunately I had just bought my boys the baseball style raiders shirts which I will be returning- via mail of course. You can see in the pic the lady with dark hair was the least concerned and the worst of them. So disappointing.

Stopped by here to let my daughter shop, I bought a GC for her as a surprise so she can pick what…read moreshe wanted. They had jeans buy one get one free and she found the cutest sweater for 9.99 great deal. Store was organized and girls working were helpful. The sales associate had me text a number to my phone and we saved even more. Shopping was a success.