I responded to an advertised sale at the Pismo Beach Ca. Big 5 Store. I was interested in purchasing 3 of the Ruger Mini 14's for use at my ranch in Nipomo, Ca.. The on site manager , Ryan , told me that they only had 1 in stock, but he'd attempt to have the other 2 shipped to his store and that he'd call and let me know when they were in the store at which time we would do all the transfer documents. A week later on 4/28/16, Ryan calls and leaves a message to call him at 805-743-1747. He tells me he's got them at the store , to come in and we'll do the paperwork, and to provide an hour to do it!
When we started the sale, it began by me providing my driver license out of my wallet, I then began searching for my California DOJ Safety Certificate, Ryan saw a card I cary explaining Medical Canibis Law, he asked if the card was mine, I said yes it's like the card I carry explaining my rights to any police action, provided by my attorney, it's good information to have on his business card!! Ryan then told me that he'd need to contact his supervisor to see if he could proceed with the sale. Ryan also said that the CA DOJ Safety Card I produced had been replaced by another CA DOJ required Safety Card. I voluntered to satisfy the testing procedure to enable the purchase to proceed. After completeing the test , Ryan checks my answers , and proclaims to me that I scored a 100% , that I had answered EVERY question corectly. I purchased the DOJ Safety Certification and went home. Ryan calls on 4/29/16 and again asks for a return call. When I call, he says that he can't proceed with the purchase because he feels that having the lawyer provided information in my posession makes me a "risky sale, and he didn't feel comfortable making it". I said that I felt descriminated against for having "public information" I'd like the determination that was made in writing. Ryan said that "I can't provide you with that, You will need to contact Big 5 Customer Service to see if they would provide that". I called on 4/30/16, Big 5 Customer Service, 800-828-2994, after telling this story to a gal, she proclaimed that " I wasn't being REPORTED" . I said "reported for what, the PUBLIC INFORMATION I HAVE!" She also said "But I CAN'T PROVIDE YOU WITH ANYTHING IN WRITING".
My advice to anyone, from now on, would be to find a business other than Big 5 for any of their sporting goods needs. If you want treated with great products, customer service, and honesty, go to Dick's , go to WalMart, go anywhere else , but do yourself a favor and dont shop at Big 5 Sporting Goods! read more