I walked in the store about 3/4pm and was greeted by the cashier who was nice. I approached her and asked where the skating equipment was, to which she pointed was in the back. I appreciated her help. I really didn't need any help since I'm mostly a self-help customer usually everywhere I go and if I need help, I'll seek it but, it's always nice to be asked if I require any help because although I may be a confident shopper, sometimes I wouldn't mind one or two questions being answered. Throughout my entire visit, I wasn't approached by anyone so I thought the store was understaffed. I tried on the skates, and the ones I bought happened to be the display item so I just took it off the wall and put it in the skate box. I approached the front counter to pay and was met by the stares of three men who then went back to talking about something unrelated at an obnoxiously loud volume. It looked like one of them was the manager so I just stood there quietly for a while until I saw the cashier pop up and help me accordingly. She was soft spoken and answered my refund question in case anything ended up being wrong with my pair of skates. I appreciated her help despite her coworkers not doing their job and fooling around. I don't shop at Big 5 Sporting Goods much but after investing in some skates, I definitely feel like I'll be shopping here more. That being said, I don't think I'll be shopping here anymore unless the employees get their act together.
Despite the 3 rude employees, the store was rather large and seemed to have a lot of equipment. The only reason I am giving this 2 stars is because of the really nice cashier and the help she offered me. Also, 2 stars for the amount of product the store itself seemed to have. If you're shopping really quick and don't care about the service, then this store is fine. If you're wanting to get some help on sizing or opinions, I would recommend you take your business to the Big 5 on Charleston and Lamb. I called them afterwards to ask them some questions and they helped way more than the associates here did. read more