We did the Great Lakes cruise on the Pearl Mist in early June 2022. Our pre cruise communication…read morewas lacking compared to other cruise lines we have sailed with. There was a fair amount of confusion with folks boarding that might have been alleviated with a bit of automation and a portal to upload documents rather than an excess of redundant paperwork. The staff was fantastic and the menu selection was varied enough to meet many dining preferences. The ship is dated, but our the spaces were very clean. The excursions were good, although the guides were less professional than on a bigger cruise. The ship needs better WIFI!! Even our final payment to the purser was delayed as they couldn't connect (even though we were in port). Our initial trip itinerary listed a departure time of 830 and we booked our flight home accordingly. Upon boarding, we were notified we needed to off the ship at 6am to catch the bus to the airport. Not only did we have to get up before the crack of dawn, but we subsequently endured a very long wait for our flight. Put a real downer on a nice trip. That and the lack of WI-FI made it impossible to make other arrangements ahead of getting to the airport.

I had booked a cruise in March 2025 on Pearl Seas Cruises for my wife and me for a ten-day cruise…read morein October 2026. My wife passed away in February 2026 and I called to discuss the options for handling this situation the following month. I understand that there is a single traveler supplement, as prices quoted are for double occupancy. Based on the quoted price for keeping our booked room for myself, as well as the price for an alternate room that was less desirable (and still significantly more expensive than the per-person cost of the room we had originally booked), I decided to cancel our booking. We were aware that Pearl Seas Cruises charges a $250 per person "Cancellation Administrative Charge" when we booked our trip. Given that I was cancelling the cruise due to the death of my wife, I strongly feel that a waiver of that fee should have been provided in this circumstance. The effort involved for the Company in cancelling our reservation is minimal, and the trip was not cancelled on a whim. The Pearl Seas Cruises representatives I spoke with demonstrated no empathy for what I was going through, merely reiterating that it is "Company policy". I know all Company have policies, but I also know that exceptions can be granted to policies in appropriate situations. My situation should have qualified for such a waiver, and lack of consideration by the Pearl Seas Cruises representatives was appalling. I contrast that with my dealings with the representatives of other travel providers with which I dealt, who were much more understanding and went out of their way to accommodate the situation in a fair and equitable manner. Needless to say, I will never be booking a trip with their Company again, and recommend that other travelers take their business elsewhere.

Review: American Cruise Lines, American Song, June 5 through June 12, 2022…read more Our experience on American Cruise Line's ship the American Song was a wonderful experience. It was both relaxing, enjoyable, and fun to be pampered. The scenery of mountains, as well as seeing the Columbia and Snake Rivers was beautiful and at times breath-taking. We enjoyed waking up to sit out on our deck each morning to watch the sun rise as the world came alive. Each day, being lovers of history, we discussed, planned, and looked forward to our daily shore excursions, both planned and unplanned. Our meals were excellent and delicious. The crew was friendly, helpful, and anticipated every need. Hotel General Manager Kobi Du Preez was very friendly and although very busy with his hands on approach to operations, always made time to greet us, say hello, and offered helpful information or advice. Cruise Director Olivia Fiore, was fun, entertaining, and offered a lot of energy to activities throughout the day. What might have been a boring process getting off or on a bus, was made delightful as Olivia entertained us all with her clowning theatrics. Each evening we enjoyed Jason and Jack making our cocktails in the lounge and were delighted to listen to the evening entertainment by the talented Laura Sable and Bill Wiemuth with their beautiful and mesmerizing music. Our room was clean, well serviced, and comfortable. Kudos to the housekeeping for always keeping our stay, pleasurable, and well stocked. Overall, an excellent experience to see parts of America we've never seen before. The shore excursions were fun and informative. If you0're looking for a break from the mega-ships and want to explore America, we'd recommend American Cruise Lines.

be careful with your valuables! We just spent a week on the American Legend out of Tampa. We had an…read moreearly flight the morning our ship returned and my wife left her wedding ring on the nightstand. Later that day, we contacted the company and were told the ring had not been located. They promised a more thorough search and a call back. after no call for 2 days, we contacted them and were told the ring had not been found. we forgot the item, but it's a ship. A closed vessel, at sea. How much effort was made to locate the item. Why no callback? They really push their Eagle Society of which we are members. Little good that did. ACL... you have a least one thief on your ship.

If I could give them more than 5 stars I would. Haz was a wonderful driver this weekend, and he…read moredrove my elderly parents in two separate 90 minute sessions. The car was classy and very comfortable, and Haz did everything to make them feel relaxed and at ease. His driving was focused and safe, he arrived early and knew where he was going and he packed all the bags into the car himself for us. He was also very personable and easy to talk to. I couldn't have hoped for a better experience. Will use again and refer without hesitation.

The best car service I have ever used; I highly recommend this service. The drivers are neat,…read moreprofessional, and on time. The cars are clean and comfortable. The reservation process is easy. This car service is worth the little extra money it costs to upgrade from Uber or Lyft to arrive on time and be delivered to your exact location. My airport pickup and drop-off were seamless; my driver handled the car and the traffic directions with ease, and they were polite and professional from beginning to end.

Don't be fooled. You can do better yourself. Suzie is a little bit out touch. Though I don't…read moreblame her entirely for our troubles, I think she definitely should have warned us about what could happen when planning a trip the way she does. Suzie bought all of our plane tickets separately in an effort to save money. Thus, when we landed in London two hours late because of inclement weather, we missed our flight on British Airways, and they had absolutely no obligation to put us on another plane. We spent hours and hours in the airport, and finally had to pay out of pocket for a hotel room and new plane tickets for all three of us (we're talking about $2,000 in extra expenses here!). Needless to say, we were very, very upset. Suzie did not tell us that this might happen, and we would NEVER have planned our trip this way if she had. We will never, ever plan a trip through Leisure Markets again. From now on, we will fly directly into London from NYC every time (on Kuwait Airways, which is far superior to British Airways), and then just take the train everywhere else. Bottom line: Plan your own trip! Unless you are a total noob you can do a better job than Suzie.

I called and a rude lady answered the phone saying "who is this?" I said my name and mentioned that…read moreit's my first time using a travel agent and asked if she could explain how it works. She said that the agent will be in tomorrow from 11am to 1 and to call back. I said ok but before I do that can you please explain how it works in general. She said "ugh I can't talk right now." Not welcoming, or helpful. She could have been polite and asked to put me on hold or something but yea safe to say I'm not calling back.

Yurek Majcherczyk from Classic Travel is an expert in his field who plans group trips from Poland…read moreto Peru and around the World. I have booked 4 private tours with this company and found their services to be excellent. Margaret Majcherczyk arranged my trips to Spain, Morocco, Egypt and most recently a safari to East Africa. Classic Travel offers great services to their clients and they never disappoint.