We did the Great Lakes cruise on the Pearl Mist in early June 2022. Our pre cruise communication…read morewas lacking compared to other cruise lines we have sailed with. There was a fair amount of confusion with folks boarding that might have been alleviated with a bit of automation and a portal to upload documents rather than an excess of redundant paperwork. The staff was fantastic and the menu selection was varied enough to meet many dining preferences. The ship is dated, but our the spaces were very clean. The excursions were good, although the guides were less professional than on a bigger cruise. The ship needs better WIFI!! Even our final payment to the purser was delayed as they couldn't connect (even though we were in port). Our initial trip itinerary listed a departure time of 830 and we booked our flight home accordingly. Upon boarding, we were notified we needed to off the ship at 6am to catch the bus to the airport. Not only did we have to get up before the crack of dawn, but we subsequently endured a very long wait for our flight. Put a real downer on a nice trip. That and the lack of WI-FI made it impossible to make other arrangements ahead of getting to the airport.

I had booked a cruise in March 2025 on Pearl Seas Cruises for my wife and me for a ten-day cruise…read morein October 2026. My wife passed away in February 2026 and I called to discuss the options for handling this situation the following month. I understand that there is a single traveler supplement, as prices quoted are for double occupancy. Based on the quoted price for keeping our booked room for myself, as well as the price for an alternate room that was less desirable (and still significantly more expensive than the per-person cost of the room we had originally booked), I decided to cancel our booking. We were aware that Pearl Seas Cruises charges a $250 per person "Cancellation Administrative Charge" when we booked our trip. Given that I was cancelling the cruise due to the death of my wife, I strongly feel that a waiver of that fee should have been provided in this circumstance. The effort involved for the Company in cancelling our reservation is minimal, and the trip was not cancelled on a whim. The Pearl Seas Cruises representatives I spoke with demonstrated no empathy for what I was going through, merely reiterating that it is "Company policy". I know all Company have policies, but I also know that exceptions can be granted to policies in appropriate situations. My situation should have qualified for such a waiver, and lack of consideration by the Pearl Seas Cruises representatives was appalling. I contrast that with my dealings with the representatives of other travel providers with which I dealt, who were much more understanding and went out of their way to accommodate the situation in a fair and equitable manner. Needless to say, I will never be booking a trip with their Company again, and recommend that other travelers take their business elsewhere.

We received an email from corporate as well as confirmation onboard that there will be shuttle…read more services provided for our return to Tacoma. We truly appreciate corporate stepping up for us an handling these unexpected turns of events. Now we can go back to enjoying our vacation. Thank You American Cruise

Put me on the band wagon with everyone else that left a 1 star…read more Food was uncooked most meals, Needs upgrades, My mattress was 100 years old, they came in and flip it, still the same. one thing that really brother me after paying 11,000. the staff was so unhappy not friendly. We complained to the caption how the ship was full of spider webs and floor needed mopping. he took care of it the next day. would I use this company again NO.

I used this service over the weekend for the first time. It wasn't bad at all…read more The departure ride the driver was late but the owner renewed my faith in their service. The return trip was on time and done by the owner. I know things happen but if I was going to the airport I might have missed my flight. If you have a trip to the airport every five minutes must be taken into consideration. Also, it this was a test run for me using their services in the future for business clients. Both cars were clean and I felt safe during this this time of COVID. I open to using this company again for a second go round. Thank you for your service - Sam

I drove to New Haven to meet a car service to take my sister to Brooklyn. I received a last minute…read morecall saying the driver was in the hospital. I looked on Yelp, and found Lexon LImo. The dispatcher was courteous, and was able to line up a driver right away. The driver, Michael, was friendly, considerate and personable. The rate was reasonable. I highly recommend their car service.

Great experience with NFWT! Our driver was friendly and on time, accommodating to the few requests…read morewe had, and each vineyard was lovely. 10/10 would recommend!

I can't recommend NFWT enough! From start to finish, this was a seamless experience for our team…read more Aside from gathering lunch choices from my group, Michael and his team took care of everything else. A wonderful itinerary and left all of us stress free to enjoy the beautiful day!