THE WORST!!! I mean I wish I can give them -10000. To get a passport here get ready to wait 6 hrs!…read moreNot joking. They purposely work slow and enjoy seeing huge lines. And let's not begin with getting a package!!! The lady in the package are is rude, unprofessional and would do anything NOT to have you get your package. My came to pick up a package my address has 2 #'s, because he have 2 lots, but In order to get packages we can only use either 67 or 69. My ID has 67 but my package Gad 69. She would not give me my package, I had come literally bring my HOUSE SURVEY!!! So she can release my package and understand. I wished they fired them all. Horrible ppl. Go somewhere else for your passport, I decided to go to a Wayne location for my daughters passport because I was not gonna wait 6 hrs for a damn passport. I was in and out of the Wayne postal office in 5 min !!!

I have to be honest. You always meet interesting people in…read morelife and this is coming from someone who worked in the customer service field so I know what it's like to keep a smile on when you have a customer who doesn't understand but it still asking same question, a customer who is rude and has the worst attitude on the planet and the customers who think they are God and need to be treated accordingly. My point is I went into this passport center recently because my 9months baby needed a passport and I had no idea they weren't taking walk ins that you need to make an appointment due to covid. Well like me there were so many more and they were rude and yes there is an employee there who to be honest at first I thought oh no he's going to reject me and be so mean but he was fair and just funny in his own way. He said because I was the first walk in and there was another behind me that he would just take us two mind you it's an hour till closing he didn't have to do that. Long story short I didn't have the proper documents with me and had to leave and I thought what if I try and go again the next day maybe just maybe I'll be seen and there was one gentlemen a younger guy who was so rude and so unhappy with his job that he treated me like I was a piece of shit and I wanted to react but I said let me just stand back and wait to see if maybe I'll be offered an opportunity to be seen by the other representatives and I was. And it was the gentlemen who has a funny sense of humor that may come off as rude but he was great, patient and nice and I was able to send my application which was my goal. As a result, I'm extremely happy and pleased and grateful I was given that opportunity. My point be kind and take everything with a grain of salt and enjoy the services at this passport center.