Even though this was out of my way, I went to Eastside Subaru Kennedy because they had good…read morereviews for honesty and Customer Service. All those reviews were well warranted. I went towards the end of the day just to do a test drive and ended up buying my new Subaru right then and there. The sales person Chris Hawkins, was polite, efficient and very helpful. The finance person, Jose Varga, was likewise polite and went through all of the many forms quickly and efficiently. There were a few misses, but these were most likely because I was there at the very end of the business day for them. For example, my mats for the car were not ready, and I had to come back the next day to get them. No big deal. After reviewing the documents thoroughly at home I realized I was supposed to get a full tank of gas. And I did not. This, again, was probably because we were trying to get this done at the end of the day and their final review of the car department didn't have a chance to do that. When I mentioned this to Jose, he was very apologetic and said that they would reimburse me for the tank of gas that I bought. (and I lost the receipt, but Jose said they would accept a copy of my charge on my credit card, and then he said never mind. He would just send me a check. Wow! ) And to my surprise a few days later, I got a call from them saying that they had missed giving me a rebate that I was entitled to, so they wanted to make sure I got that even though it meant they had to redo all the documents. I expressed interest in buying a fairly expensive accessory and Jose helped arrange that. I need to have regular servicing on my car and they have already helped me set up the appointment for the first service! They have a department that helps you understand your car, because they are so complicated nowadays. You make an appointment, bring your car in and they will go over anything that you need help figuring out. Amazing. I love my Subaru and, given my age, it is doubtful I will ever buy another car. However, if I did, I would go there and get a Subaru. I don't know anyone who looks forward to all the issues that are entailed with buying a new car, and And using your old car as a trade-in, but I felt very comfortable, unstressed, and respected at Eastside Subaru. I highly recommend this company.

As the second owner of a 2024 Crosstrek, I called Eastside Subaru today to schedule a 12,000-mile…read moreservice and warranty replacement of the driver's seat cushion, which is unravelling. The service advisor told me the warranty only applies to the original owner--it's not transferable. Not true! The warranty booklet clearly states that all 2024 Subaru warranties apply to "Every owner of the vehicle during the warranty period", and recommends that subsequent owners register with Subaru (which I did when I bought the car). This is basic information every service advisor should know. This dealer wanted me to pay for something that's covered by warranty. Not good.

Liz was very kind and patient. I appreciated that she wasn't pushy or aggressive and gave me time…read moreto consider. She got me a great deal on a Toyota Corolla. Thank you!

I've previously had positive service experiences at Toyota of Kirkland, which is why my most recent…read morevisit was particularly disappointing. During that visit, multiple services -- including high-cost items -- were performed without the pricing being clearly explained to me beforehand or my explicit approval for each service. I signed initial paperwork with the understanding that diagnostics would be completed and recommendations presented for review, as had been my experience in the past. That did not occur. When I attempted to follow up with management to clarify what happened and seek resolution, communication and follow-through were lacking despite multiple attempts over several weeks. Ultimately, a $400 future service credit was approved- but only after significant customer-initiated follow up, and I was unable to obtain a refund despite requesting one. Clear communication, informed consent, and timely follow-up are essential in any service environment, especially when customers are being charged significant amounts. Unfortunately, this experience fell short of those standards. I hope this location takes steps to improve how service recommendations, pricing, and customer approvals are handled.

Big thanks to Tony and Tristan for helping me, even though I wasn't driving a Volkswagen. My car…read moredisplayed a low coolant warning, and I had to pull over. I happened to stop on the street across from the Volkswagen dealership, so I went in and asked if someone could help. Tony came out with a big smile, and brought me to Tristan who topped off my coolant, and didn't charge me a thing. Their kindness truly made my day for two reasons: I was able to drive home knowing my car was safe, and they restored my faith in the kindness of people. Thank you, Tony and Tristan, for going above and beyond to help a stranger.

We had a great experience at Volkswagen of Kirkland buying a 2026 Atlas last weekend. We worked…read morewith Jalan. He was easy going and professional and made the whole experience stress free while working hard to earn our business. The GM and manager were also great and gave us strong trade in. We left feeling like our business was valued and have loved driving the car this past week. Thanks so much Jalan and team!

This review is for their used car sales department only since that's the limit of my experience…read morewith Honda of Kirkland so far. I worked with MJ Kim on the purchase of a used Honda and I'm giving him and the dealership five stars. There was no pressure when it came to buying this vehicle and the negotiations were simple and straightforward. They did try to add something called waypoint GPS when I was in dealing with the finance team, which I didn't need nor want and they were good about removing that charge from the total. So I was able to get the car that I wanted for my mother at a good price without any add-ons. I will be returning here to ensure the car continues to get serviced by Honda of Kirkland and will update the review at that point.

Update: The Service Manager did reach out to me by phone today. He apologized and did confirm…read moretheir cameras matched my review. They offered to take care of my next service and apply some coupons for today's service. I appreciate the gesture and making things right. We shall see if service improves next service appointment. Other than that, I had no issues picking up my car today. Added one star for reaching out to me.

Mike Littleman (Sales Manager - sorry if I got your title wrong) is the best to ever do it. He took…read morecare of my auto needs with thoughtfulness, humor, precision, and most importantly with a good deal! Kyle Burnside (how cool is his name, btw), was my sales person and honestly couldn't believe how informed, pleasant, and kind hearted he was. And how much we have in common! lol Kyle even left a rose on my dashboard yall! Super sweet. Buying a car can be super stressful - at least for me. Mike, Kyle, Ken (Finance) and the team at Kirkland are awesome. I was never pressured, knew what to expect from start to finish (thanks Mike!), and got my first ever brand new car. Hands down some of the most professional, courteous, genuine guys I've come across in the car sales business. Highly recommend them and am telling my friends and neighbors!

Comically bad sales experience. I texted back and forth with a guy literally 8 times in the course…read moreof an afternoon to hammer out a deal. When he gave me his best number I thanked him for his time and let him know it was still too high, and he said: "honestly, it's not supposed to be this hard to sell a car." The literal sense of entitlement is astonishing. How hard do you think it's supposed to be, Kenny? What a concept, that I the customer should be prioritizing your convenience. It'll be harder to sell without a customer, I imagine.

We've had another quality experience with Lee Johnson Kia this past week. We traded in our Niro…read morelease and decided to purchase a Sportage Hybrid. We've been driving a Kia for 3 years and really liked the car. Upgrading to the Sportage made a lot of sense. We were already familiar with the workings of the Kia brand and were very satisfied with the quality of their cars. It was a pretty easy decision to stay with Kia. The new car purchase experience was very smooth. Our salesperson, Jeffrey Belmonte, was knowledgeable, professional, friendly, and took very good care of us during this transaction. He communicated clearly and promptly. Lee Johnson is a good dealership and had treated us well over the years.

I wish I would have read these reviews beforehand. I went by the BBB rating- which we ended up…read morehaving to complain to because they are a lying and lack of follow through kind of place. The one star is for their MALE service manager, the other one is something else. We negotiated a price, some safety repairs and tire replacements. They try and get you to sign things that are scribbled on a sheet of paper that say as is on a certified preowned vehicle, consult your lawyer about that one. The sales girl, Victoria has horrible follow through but her manager doesn't set the best example so it's almost understandable. We had to return 3 times after they did the bare minimum and LIED about doing repairs they didn't do. Ridiculous, but if you have to go there you may have to get the general manager involved and let them know how poor your experience is. The engine light went off twice, the back bumper was horribly messed up, the female sales manager has HORRIBLE customer service and that's if you can get them to answer the phone. One of the service people didn't give my husband our key back (mine was in the diaper bag) and he tried to tell my husband it was on the counter the whole time.....my husband left the loaner key on the counter, pretty sure it would have been seen. Just a frustrating time and everything we were trying to avoid in a dealership. Don't do it.

I am beyond livid. I worked with a sales rep who was fantastic to purchase a vehicle. We agreed…read morethat subsequent to an inspection, I would purchase the car. I gave my CC to the person to hold the car. The inspection found oil seepage. I asked if I could get an opinion from a specialty shop as it was a Porsche. The sales rep said sure. The sales rep and secondary shop were working through the logistics when I get a message saying the dealership sold the vehicle. They told me the sales rep "walked out" today even though he was messaging me today. I did credit inquiries and spent $300 on a PPI for them to sell the car under me. Even though the sale rep warranted the car was held and we were good to go. I put put credit inquiries on my card that will last for years. I spent almost $300 on a PPI. Only for them to sell it without even giving me a chance to purchase the car. STAY AWAY IF YOURE PURCHASING OUT OF TOWN/STATE. They are snakes.

Went in for a recall on reprogramming the tire pressure monitor, and got quoted 3 hours for the…read moretime frame, so I scheduled my day loosely around this job, but they took 5 hours instead of 3!!! It messed with my entire day and the only thing that sort of makes up for this delay is Nasreen's cheerful attitude, but there were people behind me in my schedule that wanted to go home, so I hope they get their time estimated fixed because it shouldn't take 5 hours.

Purchased a Lexus here and was excited at first, but the dealer didn't have the keys to test drive…read more This was the SUV I've been searching for these past few weeks and trusted there wouldn't be any lights coming on. After making the purchase, I noticed the TPMS light on, so I had to replace all the sensors as well as replace the spare tire that was blown. A/C refrigerant needed replacing as well. There was also a wood chip stuck on the blower fan after cleaning it out. Looks like a mouse lived here before, so I had to replace both the engine filter and cabin filter. This wood chip damaged the blower, so I have to replace this next. I should've gotten a bigger discount than the $500 I wanted. All of the work costs about $1k just to get this running well. I hope they do a better job with vehicle inspection and not always rely on a Toyota/Lexus dealership to help with this, which was shown on the carfax. Any Toyota/Lexus dealership should obviously look at the filters and TPMS and see the issues quickly. Perhaps this dealer should go back to Toyota/Lexus and complain to them for not doing a good inspection on the vehicles and charging another dealer for a bad job. Looking at filters is easy access and can see if there have been rodents living there. Also, if a spare tire is completely damaged, this should be a notified to this dealer/customer. The staff here were friendly and had a good amount of vehicles to choose from. There's a nice lobby with a TV and refreshments inside to make customers feel comfortable. I don't mind coming back here again, but will caution anyone to do their inspections on site regardless of what is shown on the carfax or any receipts shown. I'm all for a dealership trying to make a profit off any vehicle, but perhaps they should do more thorough inspections when accepting vehicles from people coming in for a trade. Most people don't maintain their vehicles well

ALWAYS get a pre-purchase inspection and read the reviews before you buy a car. I didn't, and it…read morecost me. Also leaving a review here, as my dad did. I wouldn't be surprised if they somehow get my review removed on Google I impulse-bought a crew cab from Access Motorsports. The dealer on all my paperwork is actually Mudarri Motorsports, which has a D- on the BBB and filed for Chapter 11. My salesman swore ownership had changed and Mudarri was out of the picture, but Mudarri is named on every document I signed. Heads up before you trust the ratings: a chunk of their glowing Google reviews come from accounts that "buy a car" every 6 to 12 months across a rotation of similar small lots, and their Yelp split is almost all 1-star and 5-star with nothing in between. Click into the profiles and judge for yourself. At the lot the truck had a check engine light, and they cleared the codes on their own reader without letting me see them. I bought it anyway, assuming it was sound. That night I checked the stored codes myself: P0012 and P0022 (camshaft timing, both banks), cleared about once a week for the previous month. A Jiffy Lube tech found the wrong oil in it, 5w40 instead of spec, which he said is a common trick to mask engine knock. Two days in, my own shop's diagnosis: the engine is dying. Metal shavings throughout the oil pan, both cam phasers 88 degrees out of position, running in limp mode on a failed timing chain. They also found a JB Welded radiator, a dying starter, the wrong-size tires, and a fully seized front brake caliper (which explained the squeak and pull I'd felt on the test drive). The repair quote was $14,000 on a truck I paid $8,000 for and had owned for two days. The service plan was its own saga. They coached me to wait about 30 days, then file a claim so the failure wouldn't get flagged as pre-existing. Sit with that for a second: a dealership openly walking a customer through how to time a claim around the pre-existing-condition clause is essentially coaching you to defraud the very warranty they just sold you. And conveniently, that same 30-day mark is when you lose the right to a full cancellation. When I tried to cancel my roughly $2,000 plan, I got ignored emails, calls that dropped me from hold, and in-person runarounds. It only moved after I demanded a manager, and as of June 19th the credit still hasn't shown up. The only reason I can eat this is that I can pick up a second job and have scholarships and aid covering tuition. Most people couldn't, and a $14,000 surprise on an $8,000 truck would wreck them. Realistically, just don't buy a car from Mudarri or Access ever. And if you somehow do, not without an independent pre-purchase inspection first.