I came here Monday when I saw the name outside the building, knowing that I needed a new bicycle seat (the bicycle shop that was recommended to me is closed on Monday. I was greeted by Aaron who I have to say displayed the utmost professionalism as he asked open, ended questions to ascertain which would be the best new seat. He explained the features, the benefits and was very knowledgeable about the various products in the store. On my first ride the next day, I have to say what a tremendous difference this new seat made! Aaron was spot on regarding his recommendation and it was well worth the investment. Bicycle, etc. should be very proud of the representation that Aaron demonstrated by his customer centered skills, open lines of communication to learn the customers needs and product knowledge. It really made a difference. read more

Bicycles Etc - Bike Rentals Near Me - Jacksonville, Florida

My etrike(brand new) had a wobbly rear wheel. Carson determined that the rim was bent and had it prepared under the warranty. Stroke is perfect now. Wonderful bike shop to work with read more

My #ThankYouThursday.... shout out goes to Bicycles Etc especially for the Phillips Highway location. This perhaps is my go-to location. The staff here is super nice. It is spearheaded by Michael Scarborough, the owner and Chris Rose, Mr Know it all, he is super insightful. Every year, they offer a Customer Appreciation Sale that goes towards all kinds of merchandise and bikes on hand. So for a wheely good experience, switch your gears and head to this shop. They are on and off the chain. Shop until your tired, which they have. Plenty of bikes here. Their well equipped with inventory of all types of bikes. read more

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David was super helpful and knowledgeable in helping me choose my first MTB after a long hiatus from MTBing. There was absolutely no pressure/pushiness and I couldn't have asked for a better experience! read more

Bicycles Etc - Bike Rentals Near Me - Jacksonville, Florida

Needed my bike tuned up to sell in a couple of days & even though they were super busy Dave took care of it earlier than expected!

They quoted my husband $95 each bike for tune up, mind you these are only 2 year old Trek Bikes. Go to pick up they charged $155 each bike for tune up and never called to verify additional charges. Not happy at all. read more

Came here for a simple repair and everybody was very nice and price was fantastic. I will definitely be returning here in the future if I have other problems/ if I need to purchase a bike in the future! read more

Had issues with my ebike which i did not feel comfortable to repair. What can i say the minute i walked into this store the professionalism and work ethics stood right out. No problems answering the many questions i threw at them and they were not annoyed at the amount that i did throw at them. Repair to my bike was done quickly and I must say Outstanding Job everyone. read more

Shopping for a bike so I stopped at Bicycles Etc on Phillips Highway. I was looking for a nice new women's hybrid bike - Trek or Cannondale. I was getting excited to talk to a sales person as I'm ready to buy - credit card in hand. After waiting for more than 6 minutes no one acknowledged my presence or even said hello. After 10 minutes of being totally ignored, I left. They just lost a potential customer and I will not be back. This experience was unbelievable as there were at least 5 workers and only two customers besides me. Perhaps they need a lesson in customer service. Date of visit 3/16/2021. read more

Bicycle etc. has a wide selection of bicycles including electric ones. The staff are very knowledgeable. The store has an excellent repair staff. read more

Highly Disappointed. I called them up to buy a new chainring. I was told, we don't have it in stock, but bring your bike in and we'll confirm which chain ring you need and order it. I load the bike up, bring it in. The young mechanic is confused, he doesn't know how to measure the offset and suggests I just get a new crank instead. He finally finds the chain ring I'm looking for but can't confirm if it will fit or not. He calls to the front of the shop for assistance. Even though there are no other customers in the shop and all the employees are happily chatting it up in the retail area, I'm told I need to leave the bike for them to determine the correct offset. So of the 5 or 6 employees who were working not one of them was competent enough to determine which part I needed. But, if I wanted to leave my $3k bike there for a while, they could get it figured out when its convenient for them. I put my head down and walked out sad. read more

I had to ride a bike that was too tall for me for a whole month because the staff talked out of their a**es and advised the bf wrongly. I knew my bike couldn't be routed internally but they convinced him that it could and they were gonna order me a fox transfer dropper 2021 right before Christmas. When we called, they said that they couldn't order one till February because fox couldn't produce enough. So the bf said to wait. Couple of days later, I googled and found that Jensen had them and ordered one. It finally arrived early January. The bf finally took a look at my bike and realized that it could not be internally routed. So I was right all along but why did he believe the kids who work at that shop? Sigh, men. So now I've been suffering for a whole month where I had to push my bike somewhere higher so I could climb on. A real b***h when I had to stop somewhere not flat. I'm gonna look for a new bike shop where there are female employees and maybe start dating women instead too. Can someone recommend a good bike shop with people who actually know what they are doing? And while at that, maybe recommend someone who can help me learn to speak up when I know that I'm right or have legit concerns? Or maybe someone to teach the bf that women are quite often right about many things? Or maybe where I can get... a dropper that fits... read more

Okay, so, we used to live on the other side of the river and went elsewhere. when we got to this side we were determined to find a Great Bike Shop! I did my research and picked 3 to go and talk to. The first one sucked! The second one was & IS AWESOME!! Yeah, this one was most excellent! We dropped off my husband's Bontrager bike wheel and they ordered the new one and it was in a few days later, ready to be picked up. When we picked it up, we also bought one of their Bontrager Front Lights. We also asked the salesperson all sorts of questions about their TREK bikes for our 30-year-old son. They were awesome and knowledgeable. We sent the son over a few days later and boom, he got a TREK bike and LOVES it!! They were Awesome with him and made sure he got the right height and fit for him. Thank You So Much for your Awesomeness!!! read more

I took my blue bike into this shop for a flat tire. when I came back for it not only was the tire fixed but they also oiled up my chain. the bike rides smoother. Customer service was impeccable. BEST SHOP IN JAX. They went above and beyond. They deserve all the business they could get! read more

Great all around bike shop. They are a Trek dealer. I have sent plenty of people of there to pick up bikes and any service . They have a great selection of brands for all types of riders . And all the accessories you'll want . Service is always very good . read more

Great team! Super knowledgeable and helpful. They have a good selection of bikes- from mountain to road, adults and children. We were able to get fantastic bikes! Definitely recommend a visit, they will meet or beat anyones prices in town. read more

5 stars for service, selection and friendliness! Everyone was so helpful even though I knew zero about bikes before I went in. Happy with my purchase! read more

Bicycles Etc - Bike Rentals Near Me - Jacksonville, Florida

I had called to see if they had a Cannondale Adventure EQ. The owner said they did and Drew would put it together for me before I drove up from Orlando. I arrived and the Cannondale was ready to go!! I decided against the Cannondale EQ and the Cannondale Adventure 1. Drew was such a huge help to me!! I also tested a Trek Verve 3, which is the bike that I chose after Drew's recommendation. He was very patient and helpful, explaining all of the features of the Trek compared to the Cannondale. The Trek Verve 3 came with $200 in free merchandise. Drew fitted all of the new items that I selected onto the bike. I could not be happier. Nice that this is an independently owned shop that carries many different brands. So happy!! Great experience!! read more

Awesome service , got me up and running in no time at all. Extra courteous and happy employees .. can't wait to go back

Got my third bike from these folks yesterday and couldn't have been happier. They are always so friendly and knowledgable. Many of the higher end bike shops in town are very condescending. Not these guys. It doesn't matter if you are buying a $300 for a $2,000 bike, these guys have always treated me like a rock star. Yesterday, I was buying a new bike for an 8 year old. The bike we like was available in a graphite grey or a black and orange. He really had his heart set on a green bike. Trek did not make a green version of this model. But, the sales woman got creative (with our help) and said, "How about we put green grips on the graphite color bike? And how about a green saddle bag for your stuff?" He got excited and we bought the bike. They set up his bike perfectly before leaving and his old bike, which was being handed down to his little sister, was also set up by the tech's in the back. The tech treated both of the kids like royalty and with respect. read more

Don't want to do a 5 minute repair. Took it elsewhere that they were willing to take 5 minutes to do it. Lost a loyal customer from a long time ago. Have a Mirraco Darkstar and just started bmxing again. read more

I brought my bike in for a performance tune up. I knew that it would take at least 5 days to get it back. Did a wonderful job tuning my bike up. Looks really good and I am overall pleased with the work and service I received. Chris worked on my bike and did a superb job. I highly recommend this bike shop for all your biking needs. read more

I was having some issues with my dropper post on my trek remedy 9.8 and trying to get it ready to ride for Tom brown this weekend. One of the employees, Chris gave me a temporary quick fix for the issue I was having and it worked like a charm. read more

My recent experience with Bicycles Etc. was pricy, annoying and unpleasant. My bike tire was not repaired in a timely fashion and an additional repair was discovered upon the bike being returned to me days after it was promised. The employee that waited on me was snippy and rude. There are too many other places to bring your bike. read more

Great selection of bikes at a great price. Very knowledgeable, helpful, and friendly staff. They really helped me narrow down what kind of bike I was looking for. When the bike I wanted sold out, they helped me find it at their 2nd store and recommended similar style bikes. Even though today was a busy Saturday at this location, they made sure all the customers were taken care of. Again, their customer service is outstanding here! read more

Bought a Trek Powerfly 5 today. Joey in sales was very helpful and took the time to answer my questions and fit me to the bike. Thanks!!

These guys are professional, courteous, kind, quick, and thorough! Best bike techs in Jax, period! I showed up with a bike that should've been assembled by a pro. I did it myself and totally flubbed it up. They made all the necessary adjustments in short order with perfect precision. Thanks guys. We'll be back! read more

Although I ended up not purchasing a bike here the owner contacted me personally to discuss it. Excellent customer service on his part. Pretty rare nowadays. read more

A very "service" oriented organization with highly knowledgeable and enthusiastic employees! Also they helped my wife get an amazing new bike at a fantastic price so 5 out of 5 is all I can give. read more

Not thrilled with after sale service. Seems I have to fix things myself. Support is not as good as performance bike when it comes to warranty. Open shop distracts mechanics by engaging with customers while working on bikes. Good place for noobs but I won't be back. read more

I love this place! The guys here are always so helpful and friendly. We go to Burning man and every year we bring our bikes to be checked out and maintain by these guys and they are wonderful. The furry, flower & light covered bikes always get a laugh out of them. I feel safe that I won't have any problems after the check out my trike for me. read more

Super friendly, knowledgable and attentive staff, and good supply of bikes. I bought my bike from here and recently bought a bike for my son. They also have a grade trade in program for kids bikes too. read more

I explained what I was looking for and they didn't have it in stock so we ordered it. Got it in three days and was back on the trail. The shop was awesome and well stocked. read more

Great service and nice as can be. Bike was ready 24 hours earlier than estimated and everything the other assemblers messed up they fixed. I'll be back. read more

I made my first visit to Bicycles Etc. a couple weeks ago, and I sure wish I had more time in the store. The employees were incredibly enthusiastic about cycling and had diverse backgrounds in the sport. I had initially stopped by to inquire about a bike fitting, but ended up learning a LOT and picking up a few great deals on some products. To anyone new in town who is looking for a good local shop, i definitely recommend this place. read more

Just bought my first mountain bike (Trek Marlin 5) from these guys today. This definitely seems like the go-to shop for PRO cyclists. I'll be honest, this isn't the place to go if you're looking for a cheap, crappy Walmart bike between $100 -$300. The staff at Bicycles Etc. provided me with excellent customer service and great premium quality selections. Their bikes and accessories are top-of-the-line. Prices are a little high, but you're paying for quality when shopping here. As the sales associate (Kent Breeding) who helped me stated, "their bikes are the BMW's & Mercedes of the cycling community". All accessories and services are 20% off for the first 30 days after purchasing a bike with them, so all in all, I'm so glad I found this store and will continue shopping here from now on. :) read more

Thank you for handling my Trek warranty issue with professionalism and great skill. Very happy with the results and your caring way of dealing with customers. read more

I recently purchased a Trek from Bicycles Etc, and a Cannondale for my wife, and I can't say enough about the great service that all the staff provided. Every time I have gone to the store they have been very helpful and knowledgable. I am glad that we made the decision to purchase our bikes at Bicycles Etc. read more