Their customer service was great! Smooth transaction! Less expensive than other stores

Don't buy from here, first I called and they said if I buy a bike it would be assembled, so I bought it and it arrived disassembled, I assembled it myself (I've assembled many bikes for my son and myself throughout my life) then within a couple of months the pedal is falling off so I called, they gave me attitude saying I did it wrong so I couldn't claim warranty, I ended up just having to buy the whole part new from the manufacturer, but bicycle buys is still calling me asking me to send the same Info I already sent to them when they said I did it wrong, not a professional place, bad customer service, just avoid it and go somewhere better. read more

Bought a couple cycling bib shorts and knickers that was about $150 each from BicycleBuys a few years ago. Total cost was about $650 after taxes. Not sure what was the brand. Didn't liked how the shorts and knickers feel when worn. The design may look good but it wasn't as comfortable as how I liked it to be. I called and emailed them for a return and refund. On the description of the return policy it never stated that there would be a $35 restocking fee per item returned. Nobody from this company said anything about it too. I shipped back the items and almost 2 weeks later I gotten a refund. But the refund wasn't completely full. I called the company and once they've got a hold of my return items they've then tells me of this mysterious restocking fees. Finally I realized I got ripped off $175 in restocking fees over return items I didn't liked. I only tried one bib shorts and one knicker. The rest of the items haven't been opened. That's completely ridiculous! Well. I won't buy anything from this company again that's for sure. read more

Great customer service. I ordered several items online. They called me and explained that one of the items was out of stock. They volunteered to fill the order with a similar item, same manufacturer. The replacement item was more expensiveI. I made several offers to pay the price difference, and each time they politely refused. The cordial interaction with Bicycle Buys to complete my transaction was professional and very businesslike. read more

Just bought expensive (for me ) apparel that didn't fit. No return now. Only exchange. I've already made other arrangements Ebay would jam the return through because I am a good customer RUN read more

I bought a Marin Fairfax I on Friday of last week. It arrived on Monday (yesterday). There were no assembly instructions, apparently according to the wishes of the manufacturer, who wants you to take it in to a dealer to have it put together. I called the store and they were still there. The guy who answered told me about the potential pitfalls in assembly. My confidence restored, I went ahead and put the bike together. I rode it to work today (Tuesday) and it was great! An excellent bike, at a very good price, delivered unbelievably quickly, with excellent customer service. If I could give them 10 stars, I would! read more

After browsing online amongst a wide selection of bikes I zoned in on a specific one and saw that Bicycle Buys had it in stock. To make sure I reached out to them via the email on their website. The response was very prompt and Marc was extremely helpful with any other questions I had regarding the bike. I went ahead and placed the order and received a tracking number after the weekend. My bike arrived in 5 days and was brand spanking new and even if it had traveled from East Coast to the West the box was surprisingly in excellent shape. I was able to assemble the bike and make any adjustments needed but my Marin MTB was pretty much dialed-in out of the box. Thanks again Bicycle Buys, I will definitely be ordering from you guys again. read more

Bicycle Buys - Arrived in 5 days via FedEx!! - Bikes Near Me - Huntington Station, New York

I will never purchase from Bicyclebuys.com again. I purchased a Fizik bike seat from Bicycle buys and tried to find the correspondence, receipt tracking number, anything, and could not. They are sneaky because there are no emails and no texts to track the shipment and payment to. All I have a the credit card purchase and thats it. The seat did not work out and I am stuck with the seat. I would have been glad to pay the shipping and restocking fee. Do not purchase from BicycleBuys.com read more

Waited over 6 months for my order where I reached out every couple months to see when they would ship and they kept telling my to wait. Finally requested refund. It appears that the refund was issued. I had waited because I didn't need until spring but now I am in a rush to get parts from a more reputable company. I would not try again with them. 1 extra star because they were responsive but never proactive. read more

I had a problem with my order and Connor at Bicycle Buys put me in an email thread with the manufacturer, and the problem was resolved immediately. Cool! Will be back at Bicycle Buys again. read more

Bicycle Buys - Bicycle Buys set me up with these awesome VeeTireCo. slicks. - Bikes Near Me - Huntington Station, New York

I purchased tires through Amazon. I bought wrong tires and procrastinated to return as a busy person. When I did attempt to return 60 days after order I did not receive word back. Then I called at 85 days and they would not accept a return. Given they were bought online and were not used I feel a great shop always takes a return. read more

BAD NEWS BUSINESS. Very sketchy. I normally don't post reviews but my experience was so ridiculous I'm doing so as a warning to potential customers. If the company feels this is unfair, I suggest addressing your horrendous business practices and customer service. My experience: AUGUST 6 - ordered a pair of Giro Monaco II gel gloves and was promptly charged the full amount. Nothing showed up for a couple of weeks. Called to inquire and was told the gloves were on backorder but should be available "within a few weeks". After another three weeks or so, I called again. Same answer, "should be a few weeks". OCTOBER 6 - emailed them to inquire. No response. October 14 - emailed them again and requested the gloves be sent or my credit card be refunded immediately. No response. October 20 - called (now for the third time) and spoke with a rep who assured me he would either ship the gloves or refund my account and call me by the end of the day. Never called back. October 21 - called and had to threaten them with being reported to the Better Business Bureau for a supervisor to get on the phone, gruffly say I'll refund your account and then hang up. That's 2.5 months if you're counting. This is an honest review and one I hope serves as a warning to would-be customers. I chose to write this because others have had a similar experience. I want more and more people to discover the joy of cycling! To that end, we certainly don't need clownish behavior from bike businesses. read more

These other reviews had me worried about this website, but I ordered some pedals for my bike on a Wednesday. I got email confirmation the next day that they shipped AND they got to my house on Monday. That's 3-4 business days from order date that I got my pedals to California from their business in New York. I'd say that's pretty damn good. read more

There's something fishy about this business. They run under 2 names,and have different phone numbers and website and email addresses but have the same exact address. They also go by Cycle Fast USA. The 2 websites are https://www.bicyclebuys.com https://www.cyclefastusa.com/ read more

Unresponsive poor customer service & unreliable shipping. Will not order again from this shop. First order of helmet had to be returned at my shipping cost even though I was exchanging and buying a saddle additionally. Ordered a couple of name brands products I needed, but had to follow up with order shipping for 10 days. Cannondale saddle was shipped with package opened & with no instructions. Requested instructions to be emailed. Still waiting for response. read more

I placed my order on 8/17. I am still waiting for my order nearly a month later, and I have yet to receive shipping confirmation. I have also sent a couple of emails to them, but they will not respond. Based on the other reviews, I should probably cancel my order. I updated my review from 1 stars to 3 because I finally received my order in late October. As soon as I sent an email to cancel my order, it arrived about a week or two later. I honestly didn't think they were going to ship my items. When I reached out to them for an update, they never responded to my emails, and when I called the male employee seemed to have an attitude. He also said they could not ship the items that were in stock because they would take a loss on the shipping. Had I been in a rush for my items, they would have taken a loss on my order because I was tired of waiting for them to ship my sh*t! read more

ordered a tire as a test, shipped fast. I even gave them props on Facebook as they had a ton of negatives on there (they removed them all lol). I then ordered two more different tires that were "in stock". A week passed with no shipping notification, so I emailed them. They replied "we only have one in stock we emailed you or left a voice mail about this". NO, no they did not contact me. I replied, "Please ship the one you have in stock". CRICKETS... they said nothing. Their website still lists the tire as in stock. I emailed again, a full 2 weeks after I paid them asking what the situation was. No reply. The charge is no longer on my card, so I'm guessing they reversed the pending charge. BAD !!!! Also the tires went up in price. Suspicious and BAD. I will shop elsewhere, I recommend you do the same. read more

RED FLAG RED FLAG RED FLAG Against my good judgement, I ignored all the bad reviews on Google and Yelp and ordered a pair of cycling shoes from them because they were slightly cheaper. A shipping label was created a day after, but didn't receive any movement for two weeks. I follow up with them by e-mail inquiring about the shipment and was told "the shoes were discontinued by the manufacturer" with no further information. So I ask then when I can expect my refund and they tell me the refund was processed already. I ask them a few days later to confirm that the refund was processed as I hadn't seen it and they told me to wait 3-5 business days. Nervous by their unreliability, I call them a week later. Surprisingly, the guy on the phone handled it professionally and seemed sincerely apologetic. The refund wasn't processed like I was told by e-mail, but he said he'd do it right away. But as everyone said, there's something seriously sketchy about this business and I caution anyone who orders from them. They seem to have many operational issues leading to customers having to chase after their order and refund like I did. read more

"I found this website had the lowest price by far on a pair of pedals I was planning to purchase, so I ordered. I then realized their website has no order confirmation or tracking information, though I did receive an email. I did receive the product I ordered, but it was 100% obvious that this was an open-box product--someone had already opened the box and removed the pedals from their wrapping. The pedals were mailed in an envelope, and the box looked like it had been put in a washing machine--it was thrashed. The pedals were loose in the box, so they were smashing/scraping into each other, and this arrived with anodized color gauges/scratched off. I am angry--I don't like buying used gear for top price, and I don't like paying good money for items that are damaged. The seller has not responded to my email, and I am going to file a claim against them though my credit card company" read more

Scam scam scam.......buyer beware !!! I'd give them no stars if it was applicable. Paid in full for a set of tires 4 months later still no product. After repeated attempts to email them to find out what happened to my order (id wait longer if needed after all it is covid) or at least file to get my money back, still not even a reply. They took my money and ran.... read more

BicycleBuys.com had a great price, which is why I chose to try their online store and purchased 2 pairs of shoes. When I called on a sizing error (my error), they informed me they would not honor the price anymore, and that I would have to pay the difference or take a refund. If I had done nothing, I would have received the shoes at the purchased price. What happened to integrity, and honoring agreements! I will never purchase from this company again. read more

Ordered online from Austin & picked up my bike the next day but was ready that afternoon. Kickstand, bike rack and toddler seat was installed as well. Great service read more

Terrible customer service!!! I bought tires that never came No refund or new tires sent again. read more

I ordered an item that was on back order but didn't notice it as I was in a hurry and needed the wheel hub asap. Their customer service department called me and let me know that Cannondale would not get the part to them until late July. How cool was that! I asked to cancel the order and had money back on my card in ten minutes. I will definitely be buying from them again. read more

Read the poor reviews before using this company. Attempted to do business before I checked for myself. After speaking with a person from the company, Mark, I decided this was not a trustworthy operation. Working as an investigator within a law enforcement organization I was taken back when they wanted another credit card after my bank had already authorized and provided payment to them a day before. I had previously spoken with Mark and asked him to call me back if he had any issues with my credit card. After not hearing back 24 hours and confirming my bank authorized the transaction and had no issues with payment I called back. Bicycle Buys again requested another credit card for payment with Mark placing the blame on pay pal. I do not use pay pal due to the amount of fraudulent scams out there. I paid Bicycle Buys directly from their own website. After a 10 minute debate with Mark I decided to end my experience with this company and make my issue public so you can choose to use this unreliable company. Mark, read the reviews, Bicycle Buys shady practices speak for themselves. Don't blame the customers or others, take responsibility and do better. There are many reputable online cycling companies, no need to deal with a company or people you can't trust. read more

The light I purchased was DOA. But because I did try it for over three months of purchase (that's on me) it wasn't within their warranty. But they went out of their way to contact the manufacturer for me and are getting me a replacement. I am very pleased with the level of customer service for what I imagine is a small team. read more

After reading the reviews I was cautious ordering from this store but I decided to order anyhow since they were the only website with a pair of Castelli gloves I wanted. They did nothing special but the correct gloves and size did arrive with no issues. read more

Absolutely the most disappointing experience. I knew I should have followed the reviews. Paid for 3 day shipping and still have yet to have my product 7 days later. Called customer service and we basically talked down to and then was hung up on. Asked for proof of there shipping policy and got nothing. What a bunch of crooks. Spend your money elsewhere. read more

I was hesitant to use this company based on so many vigorously negative reviews. However with stock the way it is during covid I took a chance: I found a pair of the shoes I like in my size on BB's website on a Sunday but called to make sure they were in stock. The gentleman who answered (same voice as the phone recordings) didn't seem to really want to take the time to confirm, but did look in the computer and said they had one pair left and the best way to order it was to follow through on the web order. I did that and received a confirmation email quickly. When Tuesday rolled around and I hadn't received a "shipped" email I called. The young man said that it should ship either that day or the next and that I should have it well before my stated need of "next week". Pleasant enough and reasonable. When I still didn't receive an email telling me my order shipped on Wednesday I called again. I felt I needed to stay on top of these guys based on some of the nightmares I had read. I was told that they were a little behind, normally it's a 2-3 day turnaround and there's nobody there on the weekend (so Monday was day 1). I pushed back a little saying that I really wanted to give them a good review and please try to get it out the door today. He said he would do his best to but could make no promise. Remember: this guy is customer service, not the one who would pick and ship the order. Later that day I received the "your order has shipped" email with a tracking number. Checking the tracking, it said my shoes would be here the next day. I thought that a little optimistic. Well I'm here to tell you that they indeed did arrive by mid afternoon on Thursday. all in all it was a good enough experience and, although not Amazon Prime in terms of when the order shipped, they made up for it by not cheaping out on shipping and getting it here the day after it did get picked and shipped (FedEx picked it up at like 6pm). i definitely think that had I not been pleasantly insistent it might have taken more than a week to get them, but I am confident I would have received the shoes, and really: when the only place you can find a pair of shoes that you know and love in your weird European size has a bit of an organizational/processing issue, you take what you can get. They are definitely trying to do right by their customers. read more

Great service during these challenging times. Got my order swiftly I appreciate the quality service.

Buyers beware. Do not buy from this retailer unless you are certain of sizes and parts. They charge a 15% restocking fee for all returns. It took two weeks for them to issue a refund. Part of shopping online entails trying things on and being able to return items that do not fit well or as described. Bad customer service, if that is what you want to call what they offer. Ordered May 12....credit supposedly issued May 30. read more

Call them up, since their brick and mortar store is only a couple miles away. They had the product in stock but would not sell it to me at the online price. So for $5.00 extra he wanted to charge me (x2) he would not let me pick it up in the store, it would have to be shipped as well. You decide if you want to deal with an outfit like this. read more

I was in need of new bike helmets for my 6 year old twins ASAP! They both started riding without training wheels during the pandemic and their old helmets were too small. Bicycle Buys was the only place I could find that had cool helmets with expedited shipping and they came through! Thank you so much!! read more

save your money and buy elsewhere ...these guys have a story for everything ...1 week and still no shipping confirmation ..not worth the discounted parts .... read more

Love the guys at Bicycle Buys. My wife(then girlfriend) and I purchased bicycles from there several years back. With small kids and general life those bikes remained in storage for a number of years. When we recently took them out of storage, with rusting and flats, we were pretty sure our bikes were good as gone. When I brought my bikes to the owner, Neil he made a promise that after some servicing the bikes would be as good as new and boy he was right. Replacement of a chain, some nuts and bolts, along with a tire tube, I'm now good to go for the rest of the summer. I'm excited but more importantly my wife is thrilled. Thank You Bicycle Buys! read more

With this day in age and the standard of online purchasing there is no excuse to neglect sending the customer information regarding shipping status and tracking information. To use the excuse that it "just doesn't get to the customer and we don't know why" is not a good answer. Customer service is rude and argumentative. There are too many other places to shop online, avoid Bicycle Buys. read more

I bought a set of heavy duty adult training wheels for my 96 yo dad. These wheels are very sturdy and well made.In addition, I am really pleased with the way this merchant stands behind their products. Twice I have needed to ask them to send replacement parts and both times they have included them in their warranty (after asking me for pictures-perfectly understandable) without an argument. Marc in the shop there has been more than helpful and responsive after the sale. This is just good business practice, but it is not always something you can count on over the internet. You can count on it with Marc and Bicycle Buys. read more

Took them a *week* to ship an item. That's not delivery time, that's how long it took them to actually ship it. Stay far away.

Buyer Beware! Sent me an incredibly incomplete order and then refused to refund the cost of shipping either way. Terrible customer service over the phone, and that order should never have been shipped as it was. Will never buy from them again. read more