the mall is great and all, but i have one complaint. so i counted the seconds for each ad displayed…read moreon the big screen, and each one was thirty seconds but the iphone 17 pro ad was 35 seconds. this is a problem that shoukd be fixed asap. i love this mall though

I am writing to file a formal complaint regarding my family's experience at the Build-A-Bear…read moreWorkshop at The Oaks Mall. My four-year-old son and I visited the store to celebrate his birthday, a tradition we have enjoyed every year since his first birthday. What should have been a joyful surprise became one of the most disappointing customer service experiences I have ever had. When we entered the store, the first sales associate asked when my son's birthday was. I explained that his birthday was June 29 and that we were still within a month of his birthday. She responded, "As long as it's in the month of July." I explained that it was within the past month, and she immediately told me that was not allowed and that I would have to pay full price for the birthday bear. I politely asked, "You can't just honor it?" She walked away to speak with someone I presume was the manager. When she returned, she told me they would honor the $4 birthday bear, gestured toward the eligible bears, turned around, and walked away. She never came back. My four-year-old son stood there waiting, excited for what was supposed to be a birthday surprise. We were left standing without any assistance until another sales associate finished helping another customer. I finally had to ask, "So, is someone going to help us?" The second associate looked confused, looked around for the first employee, and then stepped in to help us. I want to recognize that this second associate was exceptional. She immediately made my son feel special by giving him a birthday badge and enthusiastically celebrating his birthday. The associate who stuffed his bear was also warm, patient, and kind. Their professionalism helped salvage part of the experience, and I am grateful for the care they showed my son. By that point, the excitement surrounding the birthday bear had disappeared. I no longer wanted to continue discussing the promotion after the way we had been treated. Instead, I let my son choose a full-price Chase bear because I wanted to preserve what remained of his birthday celebration. As we were finishing our visit, the original sales associate returned and asked the other employee whether she had collected our name and email "for the birthday bear," despite clearly seeing that my son had selected a full-price Chase bear instead. She continued questioning the other employee while glaring at us. Her demeanor throughout our visit was hostile, dismissive, and unwelcoming. I left the store feeling embarrassed, humiliated, and deeply saddened. What troubles me most is that I watched other families receive warm, attentive, and courteous service while my family was treated differently from the moment we entered the store. Based on the totality of this interaction, I believe we were subjected to discriminatory treatment. While I cannot know the employee's personal motivations, I know how my family was treated, and it stood in stark contrast to the treatment other customers received. As a Black mother, I should not have to wonder whether my race influenced the level of respect and service my son and I received during what should have been a joyful milestone. This annual Build-A-Bear visit is more than a shopping trip. It is one of our family's birthday traditions. Since my son's first birthday, we have celebrated by making his birthday bear together. Those memories are incredibly special to us. This year, one employee's conduct overshadowed what should have been another cherished memory. I am requesting the following: A thorough investigation into this incident, including interviews with the employees who worked that day and a review of any available surveillance footage. Appropriate accountability for the employee whose conduct resulted in this experience. A written apology from Build-A-Bear acknowledging the way my family was treated. Confirmation of the steps Build-A-Bear will take to reinforce its commitment to equitable, respectful customer service for every guest. I chose Build-A-Bear because your company represents joy, inclusion, and creating lasting memories for children. My son deserved to feel celebrated on his birthday. Instead, he witnessed his mother being dismissed and ignored during what should have been a happy occasion. I hope Build-A-Bear will take this complaint seriously and respond in a manner that reflects the values your company publicly embraces. I look forward to hearing from you regarding the outcome of your investigation.

I loved this spot! What a hidden gem with such awesome options for food. Located in the Collection,…read morethere is something for everybody here with plenty of seating and dining options. If indoor ever happens to be too crowded there is outdoor seating with life-sized chess, tic-tac-toe, and activities for kids.

This food hall is like an elevated food court! The pho restaurant inside was surprisingly good. We…read morefound it as an afterthought after putting our name down for Cheesecake Factory. After we discovered this Annex Food Hall, I called Cheesecake Factory to remove my name from the seating list. At the pho restaurant, I had My Tho noodles and my husband got the Pho Ga. Both great and big portions! It was one of the busier restaurants inside. It does get a bit loud but that is expected at a food hall!

My family came here to fuel up before the recent 4th of July festivities at the Camarillo Outlets!…read more I would have been content with a regular Philly cheesesteak but they offered a new "Korean " style cheesesteak which had Kimchi and Gochujung sauce! My wife and I love Korean cuisine and had to try this fusion! And absolutely loved every bite! It's an inspired idea and a good one! Spicy in all the ways one would expect from Korean spiced meat ! Good dinner for our family of 4. As far as value it's on par with Chipotle and even Chick-Fil-a in terms of spend for a family of 4 with an exotic twist. Also, the order taker this time wasn't too bad.

Ordered the boneless chicken with fries. The fries were good, but the chicken was twice-fried old…read morestuff. Hard and caked with deep fried. Avod.

Stop by the food court with the family while shopping at the mall. The food and services are great…read morefor fast Chinese food. The food court is less crowded during the weekdays, which can be a good thing is you want some quiet time. I would prefer this over the other food courts where there are tons of people and it is hard to have a conversation. The orange chicken, ramen, and drink are pretty good for fast Chinese food. This is not a high end restaurant. I feel the food is cooked with fresh ingredients and served pretty quick. It is similar to the other Chinese fast food chain but with easy choice at the menu. It is common for the bigger Chinese with like 100 choices at the menu, but I believe this is a good place to get a quick meal that is mostly delicious.

Yo the food was amazing and so so delicious this is the spot better than happy bow yea I stayed itread more

Made a quick stop here while charging my car at the nearby Electrify America station. It wasn't…read moresuper busy when we came, so order was fairly quick and easy. I got to salad bowl with chicken, pico, sour cream, and half and half rice. I think they use to give salad dressing, but it looks like they don't do that anymore, or maybe they forgot. My bowl was a little under $11, and was pretty filling. I split it with another person, so we had it as a snack to hold us over until we got back home from our road trip. There's plenty of seating at this location, and they have multiple restrooms. They're located in the Camarillo Outlets plaza by the Chick Fil-A.

I had never felt so uncomfortable entering a restaurant. I went to this Chipotle with my son and,…read morefrom the moment we crossed the door, an employee named Victoria started laughing while talking to another colleague. His attitude was so obvious that it made me feel humiliated and completely uncomfortable. It is unacceptable for someone who works in customer service to make customers feel judged or ridiculed. No matter who enters through that door, everyone deserves to be treated with respect and professionalism. Victoria's attitude completely ruined our visit. I never expected to receive such treatment in front of my son. I sincerely hope that management will take action on the matter, because no one should leave a restaurant feeling this way. This has been one of the worst customer service experiences I've had and, for now, I'm not going back.

I had such a great experience at Pacific View Mall getting my phone screen repaired! I stopped by…read moreWireless Fix (they're located right in the middle of the mall near JCPenney), and they fixed my screen in almost no time. The technician, Zubi, was honestly amazing--so kind, professional, and incredibly knowledgeable about my specific phone. He made the whole process easy and stress-free. And the price? Almost too good to be true for the quality of service I received. If you're having any issues with your phone, I highly recommend going to see Zubi. You won't regret it!

It's a ghost mall. Sooooo many more shops have closed down :/ My beloved Old Navy is closed and…read moremove to Ventura Gateway. We were shocked and sad. We had planned to go and buy a few outfits. We had been there only a few weeks ago. I will say that the mall did have a lot of families shopping . Though they put Xmas decor up, it looks sad and old. There were buckets everywhere due to the rains. I don't know if this mall will survive ! :/

This little restaurant is amazing, absolutely love that it's stuck around on CSU Channel Islands'…read morecampus for so long. When I was a student here, I often frequented Mom Wong's or Tortillas and they're still here which is incredible. Mom Wong's is very student-friendly prices as well. Each dish pictured here was about $10-12 and the portions are huge! Seriously, if I was still a student here I'd be going here every week because I'd have enough food for three days. Now for the quality of the food... each dish was great. The chow mein, which included chicken and shrimp, was awesome. Seasoned nicely and not too greasy. The orange chicken, which looked and tasted a bit more like sweet and sour chicken (not mad about that!), was also very good and retained its crispiness. The fried rice, which is what my wife ordered, was good, kinda soy sauce heavy but it had a nice flavor overall. (Tbh idk why but I've never been a huge fan of fried rice).

Love this place. It is my new go to. Ramen was outstanding, orange chicken was great and the chow…read moremien was also wonderful. Can't wait to go back.

My favorite mall to go to in the valley. Variety of stores from high end to more budget friendly…read more Their food court is also great in my opinion. I will say it is a lil further out from where I live but I always find everything I'm looking for here. Love the Cheesecake Factory being at the entrance of the mall. Need to check out their "Topanga social" as I heard there's been some new updates stuff there.

The Westfield Topanga mall actually has a huge indoor mall and an outside village area with another…read more50 shops or so. It is beautiful and has a lot of upscale stores, two food courts, and lots of specialty stores as well. It has a Nordstrom and Macy's. I believe the Neiman Marcus store closed. They feature places like Balenciaga, Prada, Gucci, and Boss, and have shops like Honey Birdette and Laderach chocolates. The mall is really beautiful with a lot of indoor lighting and is mostly two levels, but has a movie theater on a third level. We did not make it to the village across the street, but it is supposed to be really nice as well. This is a top mall in SoCal and worth checking out even if you just want to get some exercise and shop. We ate at the massis kabob for lunch. Great gyros plates. I believe the main food court is being renovated and some of the eateries closed, but like I mentioned earlier they added an additional food court. Very impressive mall. 5 star mall all the way.