I have used them as a provider for four months, but I'm breaking up with them today…read more 1. They were nice enough in my first visit, but scheduled my appointment with a doctor who told me during our visit that he was quitting. Why would they place a new patient with a therapist who was leaving? 2. They are incessant about their TMS option. When I told them that the approximate $4,000 (!!!) cost was way out of my price range, they "discounted" it down to $1,000 magically, and repeatedly called me to schedule an appointment, even though I told them that was still too expensive at this time. 3. They have required a monthly visit the first four months, even though I was seeing my previous therapist once every six months for a condition I've had under control for 4+ years. 4. On this last visit, I was told by the provider that it would be two months until my next visit, and wrote me a prescription for 60-days instead of 30-days. 5. I was randomly assigned an appointment for today, one month after my last appointment. I did not schedule it, I did not ask for it. 6. Their office charged me $75 for a no-show appointment this morning. 7. The front desk receptionist, who obviously hates her job, told me that I was wrong about my appointment date, the follow-up date, and had no response when I asked why I would be scheduled for a 30-day check-in when my therapist wrote me a 60-day prescription. Seems to me like one of those groups that is taking advantage of the mental health provider shortage by treating their patients like cattle, nickel and diming them along the way. I've already opened a credit card dispute, but wanted to hop on here to warn everyone that this may be a good short-term solution if you are in desperate need of an appointment immediately, but find a solid practice with ethics and morals for the long-term.

There is a wonderful, caring team here waiting for you. No, really. I was very hesitant in the…read morebeginning, too. I didn't see myself driving somewhere five days per week to get treatment. However, I wanted to get better. So, I decided to do TMS with A New Era based on two things: 1) how friendly they made the insurance review process (they made sure my eval, etc. would be covered before we scheduled any appointments, and did so quickly), and 2) the personable reviews I read about the team and the overall process here on Yelp. I can honestly say that while the experience of depression is difficult, what made this time better was having the support of the A New Era team, especially Sydney, Erica, and Tameka. I felt seen and cared for throughout the process. They are skilled, supportive, kind, and motivated to help you restore quality of life. The team was very understanding with my schedule, and worked with me so that I could fit all of my sessions in. The decision of how you will address depression is a personal one, but I encourage you to explore TMS as an option.

This place really wasn't all that bad. I fought against the grain of the road to recovery. These…read moreplaces are good at getting you to lie to yourself and others that you are ready to get clean. I noticed I lied to myself and others that I wanted to get clean even though I truly didn't want to get clean. I wanted to get high every day, every hour, every good second. They smiled at me, patted me on the back, praised me like a saint, and even got me free Starbucks from nice people all because I ACTED like sobriety was MY beautiful goal. I got better, much better now that I am honest with myself as well with people. This place taught me that and MOST OF ALL - BE HONEST WITH YOURSELF!!! Do not question or think differently or challenge anyone true to Alcoholic's Anonymous or Narcotic's Anonymous meetings they require you to attend. It's so insulting to an atheist like me. It's torture!!! Nevermind my beliefs. F 'em! My beliefs are rubbish and frowned upon. I also had a serious sleeping issue. I've been tired all my life since 4th grade and it turns out I have had undiagnosed sleep apnea for a very long time without proper medical equipment to help me get a full night's rest. I was "lazy" to them. Others understood I think... I clearly understand that I met remarkable counselors there. Some I disappointed, some emitting false compassion or even apathy. Fortunately it was the nice handful of counselors that I knew wanted me to make it. Unfortunately I dismissed and took for granted their persistent helping hand. I truly commend and honor Ms. Antonia, Orlando, Trey, Brittany, Patty, and Leah. They are the only reasons why I'm giving 4 stats instead of 2. It is so true what they say - Through failure , even a couple dozen failures plus a willing mind comes success. I fumbled so badly here, left AWOL twice and never came back. I tried to come back but I was not wanted or welcomed. That's fine. I learned from those two experiences nonetheless. On a side note, the guys are so bleeding horny, they can come off as rapey off site, away from the facility. Also, the females clients love frivolous drama and no wonder they go out and relapse almost as pitiful as I did relapse. If they focused more on themselves than others, specifically other females, they could discover themselves and only themselves. Not use useless facts or false allegations as a distraction to not fulfill their need for self improvement and face their flaws. It's hard but doable.

More strict staff upon admission process and during the client stay…read more. drugs are still be available in this place.. Cigarettes should be allowed with a smoking schedule and snacks available. These clients are struggling with addiction and need sweets duh?

I have referred several clients to their Long Beach and Los Angeles facilities. They all had an…read moreexcellent experience with Pacific Mind Health. From the first interaction, the staff was professional, compassionate, and genuinely attentive. The clinicians take the time to truly listen and create a treatment approach that feels personalized rather than rushed or generic. The environment is calm, welcoming, and well-organized, which makes a big difference when seeking mental health support. They felt respected, supported, and confident in the care they received throughout the process. A few were Veterans and needed help with Trauma and PTSD related issues. Their outcomes were fantastic. I highly recommend Pacific Mind Health to anyone looking for high-quality, ethical, and compassionate mental health care.

As a person who is advocating for the mental health of someone I care about, I am appalled by the…read moree-mail they received. I've never seen a facility corner a patient into paying for services without initiating pharmaceuticals. It is honestly extremely unethical, what is the point of having counseling/therapy availability if you are co-erced to take medication anyways. This is all useful information that should've been prompted on psychology today when looking up a therapist to save the patient time. Not every patient needs medication and pharmaceuticals and to restrict access to care to benefit your own monetary needs are disappointing.

Jennifer is warm, trustworthy, and brings genuine connection into her work. Her specialized…read moretraining in EMDR, trauma-informed care, and substance use sets her apart from other therapists. I highly recommend her therapy services.

I have been a huge advocate for therapy and have been going for over 15 years. This is the first…read moretime I have ever felt obligated to write a review about one. I started with Jennifer recently in looks for an EMDR specialized therapist that took my insurance. Her website was very enticing and seemed to be a good fit with how she advertised herself. I began using her services and quickly I found out she was not a good fit. I wanted to give her some time to see if the rapport would build. I am someone who does not have a set schedule and she highly pushed for a weekly appointment. I also work with another therapist who does not take my insurance but absolutely have seen improvement and help with that one, so I was dividing time between the two of them. I am also in the travel industry and do NOT have a set schedule so my schedule changes weekly; some weeks are busier than others. I told her weekly would not work with me, and bi weekly would be best. She canceled the next appointment and I would continue with the following week. The following week ended up I needed to travel and needed to cancel that appointment as well. She makes you sign a cancellation policy which states cancellations you pay out of pocket, which is standard if you are cancelling 24 hours or less. I canceled my appointment 3 days prior with ample time within policy guidelines. I immediately got an email for rescheduling and I stated I would not be able to reschedule due to overloaded schedule. She then proceeded to tell me that since I cancelled I would have to pay out of pocket 140$ since she gave me a "free bee" cancellation already. Again she did not, that is when I told her I was switching to bi weekly because I did not want to continue weekly with her. I truly believe she is in this profession for self gain and not to truly help others. In 15 years I have never had such an absurd canceling process like it is a blood oath to go to a therapist that you reach out to for help. Do yourself a favor, unless you want to be burdened and bound to this therapist. Seek someone who truly wants to help and not find a way to take your money at any means possible. If you are seeking someone's services, you shouldn't be forced to. If you seek a hair stylist and you cancel an appointment within respectable amount of time, do they force you to go and get their services? No. I felt like I was in another forceful trapped relationship with my therapist. It's a NO for me.

I was sent here for a work related injury and was treated amazing! I was seen by the doctor within…read more25 minutes of checking in, even without an appointment. He was very kind and encouraged me to take time from work due to the severity of my injury.

What the fuck is the point of having an appointment. For an urgent care facility, they sure lack…read morethe "urgency" portion.

He's really great and caring. I definitely would recommend him as he has a lot of empathy and…read moreknowledge. He knows what he is doing and is very responsive. There is a reason he has 5 stars!!!

Dr. Martinez has helped me in the area of opiate addiction for over one year. He is caring,…read moreinvolved, and takes the well-being of his patients very seriously. Through the years I have been to many doctors for this area of treatment, and could not recommend a better doctor than Dr. Martinez.

Dr. Sandoval is the best doctor of any specialization I have ever seen. I am immensely grateful…read morethat her office is within walking distance of where I live. Every single person at this office has been kind, caring, and attentive every time I have engaged with them, including Brenda, who is mentioned in a negative review here but was, for me, an essential part of my chronic depression recovery. Mind Care Services takes Medicaid/Medi-Cal healthcare, so the reviews you read here may be provided by people who are or were at their wits' end and may have been looking for more than a health care provider can give. I got my Spravato treatments at this office, and they let me walk myself home, which resulted in some terrifying side effects, but that was my choice to bend the rules. They did try to advise me against it, but I didn't want to understand what the consequences could be, so I insisted upon self-monitoring instead of securing a social support person to ground me. Like with some people's experience of ketamine, I am certain that the benefits of my recovery from depression significantly outweigh the drawbacks of the rare side effects I had with Spravato, even after needing crisis hospitalization twice. I can feel happy for the first time since I was a child, and I can manage my life in a way that I'm not embarrassed to bring friends into.

Office staff are awful. Daniel Chang is great but seeking care here is impossible with the office…read morestaff. They don't return phone calls and they charge extra for everything they can ( it's their policy)

When in there, yesterday with a puncture to my abdomen, these people got me in and out of there…read morequickly with the best service.I've ever seen also have some good looking nurses there that treated me, right

A minus one would be more appropriate or s. IF you were in the ER or pharmacy waiting room on…read moreMonday after 9:30am last week on the 24th or the ER the evening of the 21st? EMS, LBFD, SMH security, ER staff, phelebotomy, nurses, ER doctors and pharmacy were ALL exposed to a patient observed flicking SCABIES infestation ALL over the rooms they would enter and be treated: POORLY and it was EVERY ROOM . I said something to the doctor about the infection EVERYWHERE and they gave him permethrin. I asked for MYSELF. I had been loaned a coat for my ‍! I was DENIED, called in to LBHC got one my own no ‍ thanks to them. Their permethrin hasn't been used. He has mental health problems. Believing Acetone rubbing alcohol and hand sanitizer are going to kill them. "No. Those are volatile chemicals and they are cytotoxic. I have asthma. We can't be around them." So I went to SMH ER for being assaulted without my prescription medical seizure alert PTSD SERVICE DOG RIGHTS having been violated. I had to insist LBPD take my report, only3% of disabled people report and many less than that over 55. SHAME ON YOU LBPD and he is still there trying to TOUCH me: a retired CSULB DPT CWS identifies as asexual gender nonconformist person, disabled with cvEDS AUHD c-PTSD MVP NCS Bradycardia ARRYTHYMIAS traumatic INTRACTABLE temporal and tonic clonic epilepsy. I volunteered to the RN that I was there on Monday, to explain the sequence of events that lead to the assault. I explained the exposure treatment on Wednesday. I spent Thursday at Supersuds. This was Friday night. When I finished consulting with the psychiatrist to get my rescue medication refilled after 4 months without it. He was fine with that and Epilepsy patients don't a 72 hour hold to make it happen. So I got to go. This pissed the RN off. She had to re document . She was ready to ship me out to Corona!? When security brought me back my things. I heard her telling the one carrying my water bottle backpack. Hey she said my NAME in the middle of the ER had SCABIES:(NO. I treated for them your patient had them. OMG I was being preventative and responsible professional!!!) "... she had them treated for them, so you may wanna go see " GO SEE WHAT!? ACCORDING TO MY PHARMACIST AT CVS MR GERALD AND DIRECTIONS THERE'S NOTHING TO SEE OR RISK OF ANY TRANSMISSION 48 + HOURS LATER. I went to those lengths to ask because I tried to call yesterday and speak with the charge nurse about having my Hippa violated. And to tell her about THEIR infestation! I started to explain the male providers not showing their names violated my VAWA rights requesting a female in the room. I have autism and was told to "...wait outside there are people in there." Huge civil ADA rights violations Then both VAWA and ADA putting me in a room alone after law enforcement interrogated me about my assault with NO offer of DV advocate services. ER care provider never introduced himself I don't know what he was other than an insensitive, ignorant, chauvinist, heteroist, bully and has NO business practicing healthcare! Napoleon syndrome big-time ‍ I called the charge nurse to tell her that her RN had violated my Hippa - The charge nurse defended her ‍I told her male triage at the door covers his badge and violated my LGBTQIA VAWA and ADA civil rights before I got in the door and it was the same way with the man sent to me after I reported an assault. I had to request FEMALE providers. And I was struggling with how this nurse now had me at CVS PHARMACY and there was a diagnosis on my prescription and they're about to go to lunch... THE CHARGE NURSE HUNG UP ON ME WHEN I ASKED FOR AN EXPLANATION INCLUDING AN APPROPRIATE CONSEQUENCES FOR THOSE INVOLVED! SHE HUNG UP ON ME. I GUESS LONG BEACH DISABILITY AND CA DISABILITY RIGHTS AND I WILL HAVE TO CALL PATIENT SERRVICES NEXT...‍ I used to go to SMH. When I was in PT school. I learned a lot there. That was 30 years ago. My Gawd have times changed!

I ended up in the ER twice in a week because of my kidney stones. This is a rough neighborhood and…read morethe people are pretty rough in this emergency room. The staff are superb and take great care of everyone. I am forever grateful to them for being so kind, caring, and professional. The only reason why this spot doesn't get 5 stars is because the waiting room in the ER is dirty. I understand that the filth is brought in by us, the patients, but regular cleaning, and upholding standards is a must.

Horrible ER. My notes were all made up. they didn't check my neck or lungs and claimed they did…read more They said my stomach only had pain in one area when it was painful everywhere. They said it was nondistended when it actually was so distended that i felt pain in my stomach when someone touched my back. They said i didn't vomit when i filled up a whole barf bag in front of their nurse in the ER. They already had a diagnosis in mind and confirmation-biased their way to it with minimal evidence. What they lack in facts they make up for with imagination. I spent over four hours in the ER and didn't get my issues addressed and didn't even get to see a doctor.

Caring staff, good therapists, patient respect. The biggest weakness was in the discharge…read morearrangements. Nothing was finalized at discharge and it took 3 weeks at home and personal connections before promised therapy was arranged. The person in charge took no responsibility for the delay.

I will like to say that the care is top-notch and the quality of care is excellent and the staff…read moreare excellent and the office staff are excellent