This review is strictly about the customer service, not the food quality. The food itself is great…read more
We initially tried to place our order by phone, but when we called, we were asked if we could hold. The employee then set the phone down on the counter, and after waiting over 10 minutes with no response, we gave up. Since we couldn't get through, we placed a delivery order through Grubhub totaling around $100.
When the driver arrived, he actually told us to check the order because he didn't believe everything was included. He said he had mentioned it to one of the employees, but she brushed off his concern and insisted everything was there. After checking, we discovered that nearly half of our order was missing.
We immediately tried calling the restaurant again, but the same thing happened. We were asked to hold, the phone was apparently set down again, and no one ever came back to the line. Since we couldn't get anyone on the phone, we went to the restaurant in person. Rather than trying to help resolve the issue, we were told it was somehow our fault that we didn't receive all of our food and were instructed to contact Grubhub.
Mistakes happen, and missing items can be fixed. The real problem was the lack of customer service, communication, and accountability from the staff. Based on this experience, we will not be returning. If customer service continues at this level, I don't see how this business will retain customers long-term.